Diary/Floorplan/Run sheet - How to create a Wait List

During service, you can manage, add and check bookings in on either your Diary, Floorplan or Run Sheet page. If you’re running a busy shift and need to start a Wait List to handle your walk-ins, you can do this by selecting ‘ADD BOOKING’ in the top Navigation Panel.

Please note: We also have an extra feature called Collins LiveWait - During service, manage your queue with live, up to date wait times for your host, plus interactive and automated SMS messages for your customers - who can also get in the queue automatically via your website. For more info or to activate, please contact your account manager or email collins-support@designmynight.com.

To add a booking to the waitlist, once you have clicked ADD BOOKING

  • Enter the Booking Type

  • Number of Guests

  • In the ‘Assign to Areas’ section, you’ll see ‘Add to waitlist’

  • This will automatically change the Time to ‘ASAP’

  • If you recognise the customer from a past booking you can search for them in the ‘Find a Customer’ section or

  • You can simply start adding the Customer's name and phone number etc in the below fields, so you can contact them when a table becomes available.

  • You can add a Run Sheet note i.e. 'Wearing a red shirt'. So you can identify them later.

  • Click COMPLETE  


If working in the Diary or Floorplan:

  • A Waitlist section will now be created at the top of the list in the Left-Hand Panel.

  • The time the Waitlist was created will be displayed and if you click on the waitlist booking to see more details, you can see any Run Sheet notes added.

  • You can opt to enable outbound texts so that when a Table becomes available you can text the customer to let them know ‘Your Table is now available, please head back to the reception desk’

  • When the customer arrives, you can assign them to a table and check them in as usual.   

If working on the Run Sheet:

  • A waitlist section will now be created at the top of the main list.

  • The Time the waitlist booking was added to the system will display just below the customer's name and any Run Sheet notes added will appear in the Notes section

  • You can opt to enable outbound texts so that when a Table becomes available you can text the customer to let them know ‘Your Table is now available, please head back to the reception desk’

  • When the customer arrives you can check them in by selecting the green ‘Check-in’ button to the right-hand side.


Please Note: If you don't think you have opted for Texts and would like to add this functionality please contact your account manager or email collins-support@designmynight.com.

Diary, Floorplan & Run Sheet FAQs

  1. TRAINING VIDEOS - your Diary/Floorplan pages
  2. Diary/Floorplan/Run sheet - Top Navigation Panel
  3. Diary/Floorplan/Run sheet - Changing the Date
  4. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
  5. Diary/Floorplan/Runsheet - How to add a walk-in [VIDEO]
  6. Diary/Floorplan/Runsheet - How to add a booking during service [VIDEO]
  7. Diary/Floorplan/Run sheet - Where will I be warned that I am exceeding a Limit Arrivals rule?
  8. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules
  9. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.
  10. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings
  11. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool
  12. Diary/Floorplan/Run sheet - How to create a Wait List
  13. Diary/Floorplan/Run sheet - Make it mandatory to assign a table(s) to all bookings & enquiries
  14. Diary/Floorplan/Run sheet - Booking Prompts
  15. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking
  16. Diary/Floorplan/Run sheet - Adding notes for the day
  17. Diary/Floorplan/Run Sheet - Site Information
  18. Diary/Floorplan/Run sheet - Check-in counter
  19. Diary/Floorplan/Run Sheet - Waiter Slips/In-Service Print Outs
  20. Diary/Floorplan/Run sheet - How to uncheck a guest if they have been accidentally checked-in
  21. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins
  22. Diary/Floorplan - Warning(s) when adding bookings
  23. Diary/Floorplan - Warning Indicators in Collins
  24. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded
  25. Diary/Floorplan - 'Space Optimiser' feature [VIDEO]
  26. Diary/Floorplan - Check in Panel - What each section means
  27. Diary/Floorplan - Booking Type Colours
  28. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings
  29. Diary/Floorplan - Check in Panel - Filter option
  30. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?
  31. Diary/Floorplan - Automatically mark bookings as left when the booking is finished
  32. Diary/Floorplan - Checking in a booking and the expanded booking details panel
  33. Diary/Floorplan - Checking in early/late bookings in live service
  34. Diary/Floorplan - Booking Stages
  35. Diary/Floorplan - How to Record a 'No Show'
  36. Diary/Floor plan - ‘Running Late’ Buttons on the Booking Bar
  37. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)
  38. Diary/Run sheet - Information that is automatically included in the Customised Run Sheet
  39. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet
  40. Diary/Run sheet - ‘Download/Print’ - Guestlist PDF and Excel
  41. Diary/Run sheet - ‘Download/Print’ - Place Cards
  42. Diary/Run sheet - 'Download/Print' - Kitchen Sheet
  43. Diary/Run sheet - ‘Download/Print’ - Reservation Labels
  44. Diary - How to move/add bookings to Tables/Areas in your Diary
  45. Diary - ‘Options’ explained
  46. Diary - The numbers in bold at the top of the diary page
  47. Diary - Fifteen minute warning within the Diary
  48. Diary - A chronological list of all the bookings for the day
  49. Diary - New/Open Enquiries and Unassigned rows in the grid
  50. Diary - Using your Diary - Your Table List and Capacities
  51. Diary - Warnings in your Diary
  52. Diary - Why can't I see my daily diary view?
  53. Floorplan - How to switch between multiple floorplans
  54. Floorplan - Allocating tables using the floorplan
  55. Floorplan - Dragging and dropping a booking into a table
  56. Floorplan - Different coloured outlines on Tables
  57. Floorplan - Booking Progress Bar
  58. Floorplan - Table Activity for the day
  59. Floorplan - Moving bookings around in the Table Activity Section
  60. Floorplan - Adding a booking directly into a Table
  61. Floorplan - Quickly adding a booking to multiple tables in the Floorplan
  62. Run Sheet - Explanation of the Run Sheet and how to use during service [VIDEO]
  63. Run sheet - What is the 'Run Sheet' section and how do I use it?
  64. Run Sheet - Sorting the Run Sheet alphabetically
  65. Guest List - Managing your Guest List in Collins

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