Diary/Floorplan/Run sheet - How to create a Wait List
During service, you can manage, add and check bookings in on either your Diary, Floorplan or Run Sheet page. If you’re running a busy shift and need to start a Wait List to handle your walk-ins, you can do this by selecting ‘ADD BOOKING’ in the top Navigation Panel.
Please note: We also have an extra feature called Collins LiveWait - During service, manage your queue with live, up to date wait times for your host, plus interactive and automated SMS messages for your customers - who can also get in the queue automatically via your website. For more info or to activate, please contact your account manager or email collins-support@designmynight.com.
To add a booking to the waitlist, once you have clicked ADD BOOKING
Enter the Booking Type
Number of Guests
In the ‘Assign to Areas’ section, you’ll see ‘Add to waitlist’
This will automatically change the Time to ‘ASAP’
If you recognise the customer from a past booking you can search for them in the ‘Find a Customer’ section or
You can simply start adding the Customer's name and phone number etc in the below fields, so you can contact them when a table becomes available.
You can add a Run Sheet note i.e. 'Wearing a red shirt'. So you can identify them later.
Click COMPLETE
If working in the Diary or Floorplan:
A Waitlist section will now be created at the top of the list in the Left-Hand Panel.
The time the Waitlist was created will be displayed and if you click on the waitlist booking to see more details, you can see any Run Sheet notes added.
You can opt to enable outbound texts so that when a Table becomes available you can text the customer to let them know ‘Your Table is now available, please head back to the reception desk’
When the customer arrives, you can assign them to a table and check them in as usual.
If working on the Run Sheet:
A waitlist section will now be created at the top of the main list.
The Time the waitlist booking was added to the system will display just below the customer's name and any Run Sheet notes added will appear in the Notes section
You can opt to enable outbound texts so that when a Table becomes available you can text the customer to let them know ‘Your Table is now available, please head back to the reception desk’
When the customer arrives you can check them in by selecting the green ‘Check-in’ button to the right-hand side.
Please Note: If you don't think you have opted for Texts and would like to add this functionality please contact your account manager or email collins-support@designmynight.com.