Diary/Floorplan/Run sheet - How to create a Wait List

During service you can manage, add and check bookings in on either your Diary, Floorplan or Run Sheet page. If you’re running a busy shift and need to start a Wait List to handle your walk-ins, you can do this by selecting ‘Add Booking’ in the top Navigation Panel.

Please note: We also have an extra feature called Collins LiveWaitDuring service, manage your queue with live, up to date wait times for your host, plus interactive and automated SMS messages for your customers - who can also get in the queue automatically via your website. For more info or to activate, please contact your account manager.

To add a booking to the waitlist.

> Enter the Type of Booking
> Number of Guests
> In the ‘Assign to Areas’ section, you’ll see ‘Add to wait list’
> This will automatically change the Time to ‘ASAP’
> If you recognise the customer from a past booking you can search for them in the ‘Find a Customer’ section or
> You can simple start adding the Customer's name and phone number etc in the below fields, so you can contact them when a table becomes available.
> You can add a Run Sheet note i.e. Wearing a red shirt. So you can identify them.
> Save  

If working in the Diary or Floorplan:

> A Waitlist section will now be created at the top of the list in the Left Hand Panel.
> The time the Wait list was created will be displayed and if you click on the waitlist booking to see more details, you can see any Run Sheet notes added.
> You can opt to enable outbound texts, so that when a Table becomes available you can text the customer to let them know ‘Your Table is now available, please head back to the reception desk’
> When the customer arrives, you can assign them to a table and check them in as usual.  

If working on the Run Sheet:

> A waitlist section will now be created at the top of the main list.
> The Time the waitlist booking was added to the system will display just below the customers name and any Run Sheet notes added will appear in the Notes section
> You can opt to enable outbound texts, so that when a Table becomes available you can text the customer to let them know ‘Your Table is now available, please head back to the reception desk’
> When the customer arrives you can check them in by selecting the green ‘Check-in’ button to the right hand side.  


Please Note: If you don't think you have opted for Texts and would like to add this functionality please contact Chris on chris@designmynight.com

Diary, Floorplan & Run Sheet FAQs

  1. Diary/Floorplan/Run sheet - Top Navigation Panel
  2. Diary/Floorplan/Run sheet - Changing the Date
  3. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
  4. Diary/Floorplan/Run sheet - Add a booking (video)
  5. Diary/Floorplan/Run sheet - Add a walk-in (video)
  6. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules
  7. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.
  8. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings
  9. Diary/Floorplan/Run sheet - How to create a Wait List
  10. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool
  11. Diary/Floorplan/Run sheet - Booking Prompts
  12. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking
  13. Diary/Floorplan/Run sheet - Adding notes for the day
  14. Diary/Floorplan - Booking Type Colours
  15. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs
  16. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins
  17. Diary/Floorplan - Warning(s) when adding bookings
  18. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded
  19. Diary/Floorplan - What is 'Space Optimiser' and what does it do?
  20. Diary/Floorplan - Check in Panel - What each section means
  21. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings
  22. Diary/Floorplan - Check in Panel - How to filter this
  23. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?
  24. Diary/Floorplan - How to automatically mark bookings as left when the booking is finished
  25. Diary/Floorplan - Checking in a booking and the expanded booking details panel
  26. Diary/Floorplan - Checking in early/late bookings in live service
  27. Diary/Floorplan - Booking Stages
  28. Diary/Floorplan - How to Record a 'No Show'
  29. Diary / Floor plan- ‘Running Late’ Buttons on the Booking Bar
  30. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)
  31. Diary/Run sheet - What information is automatically included in my Customised Run Sheet?
  32. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet
  33. Diary/Run sheet - ‘Download/Print’ - Guestlist
  34. Diary/Run sheet - ‘Download/Print’ - Place Cards
  35. Diary/Run sheet - ‘Download/Print’ - Reservation Labels
  36. Diary - How to move/add bookings to Tables/Areas in your Diary
  37. Diary - ‘Options’ explained
  38. Diary - Displaying your Zones in the Diary
  39. Diary - What do the numbers in bold at the top of the diary mean?
  40. Diary - Fifteen minute warning within the Diary
  41. Diary - How do I see a chronological list of all my bookings for the day?
  42. Diary - Using your Diary - Your Table List and Capacities
  43. Diary - New/Open Enquiries and Unassigned rows in the grid
  44. Diary - Warnings in your Diary
  45. Floorplan - How to switch between multiple floorplans
  46. Floorplan - Allocating tables using the floorplan
  47. Floor plan- Dragging and dropping a booking into a table
  48. Floorplan - What does the orange outline on tables mean?
  49. Floorplan - What do the different coloured outlines on Tables indicate?
  50. Floorplan - Booking Progress Bar
  51. Floorplan - Table Activity for the day.
  52. Floorplan - Moving bookings around in the Table Activity Section
  53. Floorplan - Adding a booking directly into a Table
  54. Floorplan - Quickly adding a booking to multiple tables in the Floorplan
  55. Run sheet - What is the 'Run Sheet' section and how do I use it?
  56. Run Sheet - Sorting the Run Sheet alphabetically
  57. Guest List - Managing your Guest List in Collins
  58. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?
  59. Why can't I see my daily diary view?
  60. Warning Indicators in Collins
  61. Where will I be warned that I am exceeding a Limit Arrivals rule?

Feedback and Knowledge Base