Collins Customer Success Portal - Support & Queries

The Collins team truly puts customer service at the forefront of everything we do. Please use this portal to search for answers to any questions you may have, watch a training video or speak to the Customer Success Team.

Knowledge Base

  1. Extra Features - Collins Pay 

    1. Collins Pay - How To
    2. Collins Pay - How to [VIDEO]
    3. Collins Pay - Email notifications when a customer makes a payment/authenticates a card
    4. Collins Pay - Adding Payment/Authentication templates
    5. Collins Pay - Setting Automated Reminder Emails
  2. Extra Features - Collins Pre-orders 

    1. Collins Pre-Orders - How to setup pre-order items and menus
    2. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items
    3. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues
    4. Collins Pre-Orders - Setting Automated Reminder Emails
    5. Collins Pre-Orders - Manually adding pre-order items [VIDEO]
  3. Extra Features - Collins Mail 

    1. Collins Mail - How to [VIDEO]
    2. Collins Mail - FAQs
    3. Collins Mail - Sorting the order of New Messages
    4. Collins Mail - How To Setup an 'Out of Office' Automated Reply
  4. Extra Features - Collin LiveWait/ADC/Docs/Call 

    1. Collins LiveWait - FAQs
    2. Collins LiveWait - How do I add someone to the wait list?
    3. Collins LiveWait - Texts Explained
    4. Collins LiveWait - How to [VIDEO]
    5. Collins Auto Double Confirm - Set Up
  5. Collins Training Webinars 

    1. Collins Webinars - Information and Registration Page
    2. Collins Webinars - Managing your enquiries page and working on an enquiry
    3. Collins Webinars - Working your Diary Page
    4. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)
    5. Collins Webinars - Booking Types Explained
  6. Latest News & Changes in Collins 

    1. Collins Update 03/04/2020 - Changes to our processes
    2. 2019: Changes and New Features brought in
    3. 2018: Changes and New Features brought in
    4. 2017: Changes and New Features brought in
    5. 2016: Changes and New Features brought in
  7. Show me how to quickly..  

    1. TOP TIPS: How to get the most out of Collins
    2. Account - How to reset your password
    3. Account - How do I update my User Name?
    4. Settings - Creating Hyperlinks within Collins
    5. Dashboard - How to stop bookings coming in during service
  8. Training Videos - Using Collins 

    1. Basics of Using Collins [VIDEO]
    2. How to log in & set up for the day [VIDEO]
    3. Enquiries - Explanation of the Enquiries Page [VIDEO]
    4. Enquiries - Within a Booking / Enquiry [VIDEO]
    5. Enquiries - How to use Labels and Follow Ups [VIDEO]
  9. Training Videos - Venue Settings  

    1. A full set up run through - all you need to know about your settings [VIDEO]
    2. How to set up your Collins system for Enquiries only [VIDEO]
    3. How to set up an Auto-Confirm Booking Type [VIDEO]
    4. How to set up an Enquiry Only Booking Type [VIDEO]
    5. How to set up your Booking Types using the templates [VIDEO]
  10. Settings - Booking Types FAQs 

    1. TRAINING VIDEOS - setting up your booking types
    2. Saving Progress in Settings
    3. Booking Types - Creating a Booking type from a template
    4. Booking Types - Setting up an auto-confirm only booking type
    5. Booking Types - Setting up an enquiry only booking type
  11. Settings - Tables/Areas FAQs 

    1. TRAINING VIDEO - setting up the sections in the below articles
    2. General Information - Explained
    3. General Information - Venue Tags
    4. Diary Settings - How to set up [VIDEO]
    5. Diary Settings - Live service tools
  12. Settings - Floorplan, Opening Times, Unavailable Dates,Pre Orders & Labels FAQs 

    1. TRAINING VIDEO - setting up the sections in the below articles
    2. Floorplans - Drawing your floorplan
    3. Opening Times - Configuring opening and closing times
    4. Opening Times - Override Dates
    5. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made
  13. Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs 

    1. TRAINING VIDEO - setting up the sections in the below articles
    2. Emails & Texts - Set the name and address your emails come from
    3. Emails & Texts - Booking & Enquiry notifications
    4. Emails & Texts - Add a logo to your emails
    5. Emails & Texts - Including yourself in all emails & checking your email history
  14. Settings - Venue Group  

    1. Venue Group - Group Details
    2. Venue Group - Labels
    3. Venue Group - Emails
    4. Venue Group - How to automatically inform the customer which table/area they have booked
    5. Venue Group - Invoicing & Contracts
  15. Using Collins for Marketing and Promotion 

    1. Marketing and Promotion (For DesignMyNight Bookings Partners)
    2. Updating your DesignMyNight venue page
    3. Promoting Your Event on DesignMyNight (Collins Partners)
    4. Top Tips for promoting Offers on DesignMyNight
    5. Top tips to making Father’s Day a Winner
  16. API, Integration & booking URL Information 

    1. API / Integration website
    2. Booking URL Generator
    3. Zonal Integration FAQs
    4. Zonal API FAQs
    5. Adding google analytics tracking code to the booking widget
  17. Widget V1 Information 

    1. Widget - Booking Widget Codes
    2. Widget - Mandatory Fields
    3. Widget - Can I hide the ‘Until’ field on the Booking Form?
    4. Widget - Setting up Multi-lingual widgets (Translation settings)
    5. Widget - It doesn't appear to work correctly or doesn't look as it should do
  18. Widget V2 Information 

    1. How To: Widget Wizard [VIDEO]
    2. Collins Widget Wizard - Overview
    3. Collins Widget Wizard - Specific Booking Types
    4. Collins Widget Wizard - Custom Source
    5. Collins Widget Wizard - Styling the Widget
  19. Enquiries Page FAQs 

    1. TRAINING VIDEOS - your Enquiries page
    2. Collins Dashboard - Overview
    3. Collins Dashboard - Internal team notifications
    4. Enquiries Page - Enquiry List
    5. Enquiries Page - How can I see my Confirmed bookings?
  20. Diary, Floorplan & Run Sheet FAQs 

    1. TRAINING VIDEOS - your Diary/Floorplan pages
    2. Diary/Floorplan/Run sheet - Top Navigation Panel
    3. Diary/Floorplan/Run sheet - Changing the Date
    4. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
    5. Diary/Floorplan/Run sheet - Add a booking [VIDEO]
  21. Reports & Customer Database FAQs 

    1. TRAINING VIDEOS - your Reports and Customers sections
    2. Reports - Weekly and Monthly Overview
    3. Reports - Filtering by Zone in Monthly Overview
    4. Reports - Walk in Report
    5. Reports - Week's Run Sheet in PDF
  22. Adding and Managing your Users  

    1. Users - How to add a user and user permissions explained [VIDEO]
    2. Users - How to add users to your system
    3. Users - User permissions explained and how to change them
    4. Users - Restricted User Permission Settings
    5. Users - I want to add a new user, but I do not have this option in Settings?
  23. Tonic - Selling & Listing Ticketed Events 

    1. Listing & selling tickets
  24. Troubleshooting  

    1. Troubleshooting - How Do I Clear My Browser History/Cache?
    2. Troubleshooting - How to clear your browser history/cache [VIDEO]
    3. Troubleshooting - Having issues with the system on a specific device
    4. Troubleshooting - If you think Collins is down, not loading or working as usual? - Troubleshooting Tips to action
    5. Troubleshooting - How to take a screenshot of the Console
  25. All articles 

    1. Listing & selling tickets
    2. See previous bookings from a customer
    3. Collins Pay - How To
    4. TOP TIPS: How to get the most out of Collins
    5. Filtering the Customers section
    533 articles 

Feedback and Knowledge Base