Collins Customer Success Portal - Support & Queries

The Collins team truly puts customer service at the forefront of everything we do. Please use this portal to search for answers to any questions you may have, watch a training video or speak to the Customer Success Team.

Knowledge Base

  1. Excellent Extra Features  

    1. Collins and Soda integration
    2. Collins Docs - Attaching Files/documents to bookings in Collins
    3. Collins Pre-Orders Video - How To
    4. Explaining Pre-Order tab updates
    5. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]
  2. Collins Training Webinars 

    1. Collins Webinars - Information and Registration Page
    2. Collins Webinars - Managing your enquiries page and working on an enquiry
    3. Collins Webinars - Working your Diary Page
    4. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)
    5. Collins Webinars - Booking Types Explained
  3. Latest News & Changes in Collins 

    1. Collins Update - 17/09/2019 - What's New? 1 x Cool New Feature
    2. Collins Update - 09/09/2019 - Great New Feature for Multi-Venues & SCA
    3. Collins Update 08/06/2019 - 3 New Collins Features
    4. Collins Update 20/05/2019 - Phase 2 Launch: Reserve with Google
    5. Collins Update 26/04/2019 - What's new with Collins? [2 x Improvers]
  4. Show me how to quickly..  

    1. Collins Top Tips
    2. How do I reset my password?
    3. Dashboard - Stop bookings coming in during service?
    4. Enquiries - I Cannot Seem To Find A Booking In Collins?
    5. Enquiries - How do I find cancelled bookings for a certain date?
  5. Training Videos - Using Collins 

    1. 1) How to log in & set up for the day
    2. 2) Managing enquiries, emailing customers, filtering enquiries & understanding your Notification centre
    3. 3) Working your floorplan [Preparing for service]
    4. 4) Working your floorplan [Live Service]
    5. 5) Working your Diary & Downloading Run Sheets
  6. Training Videos - Venue Settings  

    1. 1) Adding/Editing Booking Types & Setting Their Rules
    2. 2) Setting up your walk-in durations
    3. 3) Setting up your diary and table capacities
    4. 4) Setting/Editing your opening times
    5. 5) Closing dates on your booking widget
  7. Settings - Booking Types FAQs 

    1. Creating a Booking type from a template
    2. Booking Types - Setting up an auto-confirm only booking type
    3. Booking Types - Setting up an enquiry only booking type
    4. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
    5. Booking Types - Setting up a Guest list booking type
  8. Settings - Tables/Areas FAQs 

    1. General Information - Explained
    2. Tables/Areas - Overview
    3. Tables/Areas - Adding new tables
    4. Tables/Areas - Setting/editing table capacities
    5. Tables/Areas - Bookable From / Until
  9. Settings - Floorplan, Unavailable Dates,Pre Orders & Labels FAQs 

    1. Floorplans - Drawing your floorplan
    2. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made
    3. Unavailable Dates - How to shut the booking widget if you are full or closed
    4. Unavailable Dates - Stop taking bookings in your back-end admin on a particular date
    5. Close Areas - How to stop an area from being automatically booked
  10. Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs 

    1. Emails & Texts - Set the name and address your emails come from
    2. Emails & Texts - Booking & Enquiry notifications
    3. Emails & Texts - Add a logo to your emails
    4. Emails & Texts - Including yourself in all emails & checking your email history
    5. Emails & Texts - Setting your automatic booking reminder email
  11. Settings - Venue Group  

    1. Venue Group - Group Details
    2. Venue Group - Labels
    3. Venue Group - Setting up Booking Types
    4. Venue Group - Invoicing & Contracts
    5. Venue Group - Emails
  12. Using Collins for Marketing and Promotion 

    1. Marketing and Promotion (For DesignMyNight Bookings Partners)
    2. Updating your DesignMyNight venue page
    3. Promoting Your Event on DesignMyNight (Collins Partners)
    4. Top Tips for promoting Offers on DesignMyNight
    5. Top tips to making Father’s Day a Winner
  13. API, Integration & booking URL Information 

    1. API / Integration website
    2. Booking URL Generator
    3. Facebook Widget Set Up
    4. Zonal Integration FAQs
    5. Zonal API FAQs
  14. Widget V1 Information 

    1. Booking Widget Codes
    2. Widget - Mandatory Fields
    3. Widget - Can I hide the ‘Until’ field on the Booking Form?
    4. Widget - Setting up Multi-lingual widgets (Translation settings)
    5. Widget - It doesn't appear to work correctly or doesn't look as it should do
  15. Widget V2 Information 

    1. Collins Widget Wizard - Overview
    2. Collins Widget Wizard - Specific Booking Types
    3. Collins Widget Wizard - Custom Source
    4. Collins Widget Wizard - Styling the Widget
    5. Collins Widget Wizard - Google Analytics
  16. Enquiries Page FAQs 

    1. Collins Dashboard - Overview
    2. Collins Dashboard - Internal team notifications
    3. Enquiries Page - Sorting enquiries & bookings
    4. Enquiries Page - Enquiry List
    5. Enquiries Page - Booking Status Explained
  17. Diary, Floorplan & Run Sheet FAQs 

    1. Diary/Floorplan/Run sheet - Top Navigation Panel
    2. Diary/Floorplan/Run sheet - Changing the Date
    3. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
    4. Diary/Floorplan/Run sheet - Add a booking (video)
    5. Diary/Floorplan/Run sheet - Add a walk-in (video)
  18. Reports & Customer Database 

    1. Reports - Weekly and Monthly Overview
    2. Reports - Walk in Report
    3. Reports - Filtering by Zone in Monthly Overview
    4. Reports - How can I print a list of bookings for the coming week?
    5. Reports - Week's Pre-Orders Report
  19. Adding and Managing your Users  

    1. How to add users to your system
    2. User permissions explained and how to change them
    3. Restricted User Permission Settings
    4. Where can I add users, I do not have this option in Settings?
    5. It says 'User couldn’t be added' when I'm trying to add someone to my user list
  20. Tonic - Selling & Listing Ticketed Events 

    1. Listing & selling tickets
  21. Troubleshooting  

    1. How Do I Clear My Browser History/Cache?
    2. Having issues with the system on a specific device
    3. So you think Collins is down, not loading or not working as usual?
    4. How to take a screenshot of the Console
    5. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?
  22. All articles 

    1. Floorplans - Drawing your floorplan
    2. Emails & Texts - Set the name and address your emails come from
    3. How to add users to your system
    4. Listing & selling tickets
    5. See previous bookings from a customer
    528 articles 

Feedback and Knowledge Base