Collins Customer Success Portal - Support & Queries

The Collins team truly puts customer service at the forefront of everything we do. Please use this portal to search for answers to any questions you may have, watch a training video or speak to the Customer Success Team.

Knowledge Base

  1. Excellent Extra Features  

    1. Collins Call - FAQs
    2. Collins and Soda integration
    3. Collins Docs - Attaching Files/documents to bookings in Collins
    4. Collins Pre-Orders Video - How To
    5. Explaining Pre-Order tab updates
  2. Collins Training Webinars 

    1. Collins Webinars - Information and Registration Page
    2. Collins Webinars - Managing your enquiries page and working on an enquiry
    3. Collins Webinars - Working your Diary Page
    4. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)
    5. Collins Webinars - Booking Types Explained
  3. Latest News & Changes in Collins 

    1. Collins Update 02/12/2019 - Big Launch: Collins Calls
    2. Collins Update 22/11/2019 - Floorplan Drag & Drop Feature
    3. Collins Update 17/09/2019 - 1 New Feature - Automatically mark a customer as 'LEFT'
    4. Collins Update 09/09/2019 - Great New Feature for Multi-Venues & SCA
    5. Collins Update 08/06/2019 - 3 New Features - 5/10/15 Late buttons, Venue Tags and WORD DOC Reservation labels
  4. Show me how to quickly..  

    1. Getting the most of your Collins system - our Top Tips
    2. How to reset your password
    3. Dashboard - How to stop bookings coming in during service
    4. Enquiries - How to find bookings in your Collins system
    5. Enquiries - How do I find cancelled bookings for a certain date?
  5. Training Videos - Using Collins 

    1. Basics of Using Collins
    2. How to log in & set up for the day
    3. Enquiries: Explanation of the Enquiries Page
    4. Enquiries: Within a Booking / Enquiry
    5. Enquiries: How to use Labels and Follow Ups
  6. Training Videos - Venue Settings  

    1. A full set up run through - all you need to know about your settings
    2. How to set up your Collins system for Enquiries only
    3. How to set up an Auto-Confirm Booking Type
    4. How to set up an Enquiry Only Booking Type
    5. How to set up your Booking Types using the templates
  7. Settings - Booking Types FAQs 

    1. Saving Progress in Settings
    2. Creating a Booking type from a template
    3. Booking Types - Setting up an auto-confirm only booking type
    4. Booking Types - Setting up an enquiry only booking type
    5. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
  8. Settings - Tables/Areas FAQs 

    1. General Information - Explained
    2. General Information - Venue Tags
    3. Tables/Areas - Overview
    4. Tables/Areas - Adding new tables
    5. Tables/Areas - Setting/editing table capacities
  9. Settings - Floorplan, Opening Times, Unavailable Dates,Pre Orders & Labels FAQs 

    1. Floorplans - Drawing your floorplan
    2. Opening Times - Configuring opening and closing times
    3. Opening Times - Override Dates
    4. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made
    5. Unavailable Dates - How to shut the booking widget if you are full or closed
  10. Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs 

    1. Emails & Texts - Set the name and address your emails come from
    2. Emails & Texts - Booking & Enquiry notifications
    3. Emails & Texts - Add a logo to your emails
    4. Emails & Texts - Including yourself in all emails & checking your email history
    5. Emails & Texts - Setting your automatic booking reminder email
  11. Settings - Venue Group  

    1. Venue Group - Group Details
    2. Venue Group - Labels
    3. Venue Group - Emails
    4. Venue Group - How to automatically inform the customer which table/area they have booked
    5. Venue Group - Invoicing & Contracts
  12. Using Collins for Marketing and Promotion 

    1. Marketing and Promotion (For DesignMyNight Bookings Partners)
    2. Updating your DesignMyNight venue page
    3. Promoting Your Event on DesignMyNight (Collins Partners)
    4. Top Tips for promoting Offers on DesignMyNight
    5. Top tips to making Father’s Day a Winner
  13. API, Integration & booking URL Information 

    1. API / Integration website
    2. Booking URL Generator
    3. Facebook Widget Set Up
    4. Zonal Integration FAQs
    5. Zonal API FAQs
  14. Widget V1 Information 

    1. Booking Widget Codes
    2. Widget - Mandatory Fields
    3. Widget - Can I hide the ‘Until’ field on the Booking Form?
    4. Widget - Setting up Multi-lingual widgets (Translation settings)
    5. Widget - It doesn't appear to work correctly or doesn't look as it should do
  15. Widget V2 Information 

    1. Collins Widget Wizard - Overview
    2. Collins Widget Wizard - Specific Booking Types
    3. Collins Widget Wizard - Custom Source
    4. Collins Widget Wizard - Styling the Widget
    5. Collins Widget Wizard - Google Analytics
  16. Enquiries Page FAQs 

    1. Collins Dashboard - Overview
    2. Collins Dashboard - Internal team notifications
    3. Enquiries Page - Enquiry List
    4. Enquiries Page - How can I see my Confirmed bookings?
    5. Enquiries Page - Sorting enquiries & bookings
  17. Diary, Floorplan & Run Sheet FAQs 

    1. Diary/Floorplan/Run sheet - Top Navigation Panel
    2. Diary/Floorplan/Run sheet - Changing the Date
    3. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
    4. Diary/Floorplan/Run sheet - Add a booking (video)
    5. Diary/Floorplan/Run sheet - Add a walk-in (video)
  18. Reports & Customer Database 

    1. Reports - Weekly and Monthly Overview
    2. Reports - Walk in Report
    3. Reports - Filtering by Zone in Monthly Overview
    4. Reports - How can I print a list of bookings for the coming week?
    5. Reports - Week's Pre-Orders Report
  19. Adding and Managing your Users  

    1. How to add users to your system
    2. User permissions explained and how to change them
    3. Restricted User Permission Settings
    4. Where can I add users, I do not have this option in Settings?
    5. It says 'User couldn’t be added' when I'm trying to add someone to my user list
  20. Tonic - Selling & Listing Ticketed Events 

    1. Listing & selling tickets
  21. Troubleshooting  

    1. How Do I Clear My Browser History/Cache?
    2. Having issues with the system on a specific device
    3. So you think Collins is down, not loading or not working as usual?
    4. How to take a screenshot of the Console
    5. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?
  22. All articles 

    1. Floorplans - Drawing your floorplan
    2. Emails & Texts - Set the name and address your emails come from
    3. How to add users to your system
    4. Listing & selling tickets
    5. See previous bookings from a customer
    534 articles 

Feedback and Knowledge Base