Collins Customer Success Portal - Support & Queries

The Collins team truly puts customer service at the forefront of everything we do. Please use this portal to search for answers to any questions you may have, watch a training video or speak to the Customer Success Team.

Knowledge Base

  1. Excellent Extra Features  

    1. Collins Pre-Orders Updates
    2. Explaining Pre-Order tab updates
    3. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]
    4. Collins Pre Orders - Adding Diet Types, Allergies and Extra Settings to your items
    5. Collins Pre Orders - Can my customers edit their order?
  2. Collins Training Webinars 

    1. Collins Webinars - Information and Registration Page
    2. Collins Webinars - Managing your enquiries page and working on an enquiry
    3. Collins Webinars - Working your Diary Page
    4. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)
    5. Collins Webinars - Booking Types Explained
  3. Latest News & Changes in Collins 

    1. Collins Update 19/10/2017 - Halloween Help & Webinar Training
    2. Collins Update 06/09/2017 - NEW: Collins Pre-Order Version 2
    3. Collins Update 31/07/2017 - NEW bolt on - Collins LiveWait
    4. Collins Update 20/06/2017 - NEW Invoicing/Receipt Feature + 6 Improvements
    5. Collins Update 02/06/2017 - Three New Improvements
  4. Show me how to quickly..  

    1. Collins Top Tips
    2. How do I reset my password?
    3. Dashboard - Stop bookings coming in during service?
    4. Enquiries - I Cannot Seem To Find A Booking In Collins?
    5. Enquiries - How do I find cancelled bookings for a certain date?
  5. Training Videos - Using Collins 

    1. 1) How to log in & set up for the day
    2. 2) Managing enquiries, emailing customers, filtering enquiries & understanding your Notification centre
    3. 3) Working your floorplan [Preparing for service]
    4. 4) Working your floorplan [Live Service]
    5. 5) Working your Diary & Downloading Run Sheets
  6. Training Videos - Venue Settings  

    1. 1) Adding/Editing Booking Types & Setting Their Rules
    2. 2) Setting up your walk-in durations
    3. 3) Setting up your diary and table capacities
    4. 4) Setting/Editing your opening times
    5. 5) Closing dates on your booking widget
  7. Settings - Booking Types FAQs 

    1. Booking Types - Setting up an auto-confirm only booking type
    2. Booking Types - Setting up an enquiry only booking type
    3. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
    4. Booking Types - Setting up a Guest list booking type
    5. Booking Types - Setting up a Private Hire booking type
  8. Settings - Tables/Areas FAQs 

    1. Tables/Areas - Overview
    2. Tables/Areas - Setting/editing table capacities
    3. Tables/Areas - Bookable From / Until
    4. Tables/Areas - Editing table names and capacities
    5. Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area
  9. Settings - Floorplan, Unavailable Dates,Pre Orders & Labels FAQs 

    1. Floorplans - Drawing your floorplan
    2. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made
    3. Unavailable Dates - How to shut the booking widget if you are full or closed
    4. Unavailable Dates - Stop taking bookings in your back-end admin on a particular date
    5. Close Areas - How To stop an area from being automatically booked
  10. Settings - Emails & Texts and Invoicing FAQs 

    1. Emails & Texts - Set the name and address your emails come from
    2. Emails & Texts - Booking notifications
    3. Emails & Texts - Add a logo to your emails
    4. Emails & Texts - Including yourself in all emails & checking your email history
    5. Emails & Texts - Setting your automatic booking reminder email
  11. Settings - Venue Group  

    1. Venue Group - Group Details
    2. Venue Group - Labels
    3. Venue Group - Setting up Booking Types
    4. Venue Group - Invoicing
    5. Venue Group - Emails
  12. Using Collins for Marketing and Promotion 

    1. Using Collins for Marketing and Promotion
    2. Updating your DesignMyNight venue page
    3. Promoting Your Event on DesignMyNight (Collins Partners)
  13. API, Integrations and Widget Information 

    1. API / Integration website
    2. Widget - Codes
    3. Widget - Mandatory Fields
    4. Widget - Can I hide the ‘Until’ field on the Booking Form?
    5. Widget - It doesn't appear to work correctly or doesn't look as it should do
  14. Enquiries Page FAQs 

    1. Collins Dashboard - Overview
    2. Collins Dashboard - Internal team notifications
    3. Enquiries Page - Sorting enquiries & bookings
    4. Enquiries Page - Enquiry List
    5. Enquiries Page - Booking Status Explained
  15. Diary, Floorplan & Run Sheet FAQs 

    1. Diary/Floorplan/Run sheet - Top Navigation Panel
    2. Diary/Floorplan/Run sheet - Changing the Date
    3. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
    4. Diary/Floorplan/Run sheet - Add a booking
    5. Diary/Floorplan/Run sheet - Add a Walk-In
  16. Reports & Customer Database 

    1. Reports - Weekly and Monthly Overview
    2. Reports - Walk in Report
    3. Reports - Filtering by Zone in Monthly Overview
    4. Reports - How can I print a list of bookings for the coming week?
    5. Reports - Week's Pre-Orders Report
  17. Adding and Managing your Users  

    1. How to add users to your system
    2. User permissions explained and how to change them
    3. Restricted User Permission Settings
    4. Where can I add users, I do not have this option in Settings?
    5. It says 'User couldn’t be added' when I'm trying to add someone to my user list
  18. Tonic - Selling & Listing Ticketed Events 

    1. Listing & selling tickets
  19. Troubleshooting  

    1. How Do I Clear My Browser History/Cache?
    2. Having issues with the system on a specific device
    3. So you think Collins is down, not loading or not working as usual?
    4. Dashboard - Collins doesn’t appear to be working as usual, is there something happening?
    5. Collins seems really slow today
  20. All articles 

    1. Floorplans - Drawing your floorplan
    2. Emails & Texts - Set the name and address your emails come from
    3. How to add users to your system
    4. Listing & selling tickets
    5. See previous bookings from a customer
    416 articles 

Feedback and Knowledge Base