Why can't I see my daily diary view?

There are multiple internal and external factors that could conflict with Collins causing temporary issues with your system. Here is a list of factors and tasks to check your end before reporting to our Team at Collins HQ:

​- Is your internet working fine? One way to test this is to look at other sites or pull up Collins on your phone's 4G to see if the diary loads

- When entering diary view and it's not loading, press "Enter" again or refresh the page CTRL+R or Apple Key+R

- Have you or someone deleted your ​tables in your Admin Settings (check "Tables/Areas" in venue admin settings)

If after checking the above, you are still unable to view your Diary, please complete the troubleshooting tasks below:

1) Try logging out of Collins and shutting the browser completely, opening it up again and re-logging in.

2) If you're still experiencing the same issues, then try the following:

  • Clear your browser history

  • Clear the cache on your laptop

  • Check to see that there are no extensions in your browser that would affect Collins (especially in Chrome)

Then, if you're finding that it's still the same, please use the 'Report An Issue' button (bottom right of every page when logged into Collins), giving us detailed information on the issue you’re experiencing/who’s experiencing it/what browser are you using etc

Using this information we will be able to look into the problem faster and more efficiently. If you are able to take a screenshot of the 'Console' tab on your laptop, this will  help our Tech team Ideally we'd need this screenshot to be taken on the page is being affected and/or running slowly.

How to do this:

  • ​On the page when it's happening, right click

  • Click "inspect element"

  • You'll see a screen with lots of code on it (dont panic!)

  • In the top panel of this new split screen click on "console"

  • Drag the panel up so it covers your whole screen and take a screen shot of what is in the console section

  • Send that to us. That is essentially an error report in code on what is breaking on that specific computer.

Diary, Floorplan & Run Sheet FAQs

  1. Diary/Floorplan/Run sheet - Top Navigation Panel
  2. Diary/Floorplan/Run sheet - Changing the Date
  3. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
  4. Diary/Floorplan/Run sheet - Add a booking (video)
  5. Diary/Floorplan/Run sheet - Add a walk-in (video)
  6. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules
  7. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.
  8. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings
  9. Diary/Floorplan/Run sheet - How to create a Wait List
  10. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool
  11. Diary/Floorplan/Run sheet - Booking Prompts
  12. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking
  13. Diary/Floorplan/Run sheet - Adding notes for the day
  14. Diary/Floorplan - Booking Type Colours
  15. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs
  16. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins
  17. Diary/Floorplan - Warning(s) when adding bookings
  18. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded
  19. Diary/Floorplan - What is 'Space Optimiser' and what does it do?
  20. Diary/Floorplan - Check in Panel - What each section means
  21. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings
  22. Diary/Floorplan - Check in Panel - How to filter this
  23. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?
  24. Diary/Floorplan - How to automatically mark bookings as left when the booking is finished
  25. Diary/Floorplan - Checking in a booking and the expanded booking details panel
  26. Diary/Floorplan - Checking in early/late bookings in live service
  27. Diary/Floorplan - Booking Stages
  28. Diary/Floorplan - How to Record a 'No Show'
  29. Diary / Floor plan- ‘Running Late’ Buttons on the Booking Bar
  30. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)
  31. Diary/Run sheet - What information is automatically included in my Customised Run Sheet?
  32. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet
  33. Diary/Run sheet - ‘Download/Print’ - Guestlist
  34. Diary/Run sheet - ‘Download/Print’ - Place Cards
  35. Diary/Run sheet - ‘Download/Print’ - Reservation Labels
  36. Diary - How to move/add bookings to Tables/Areas in your Diary
  37. Diary - ‘Options’ explained
  38. Diary - Displaying your Zones in the Diary
  39. Diary - What do the numbers in bold at the top of the diary mean?
  40. Diary - Fifteen minute warning within the Diary
  41. Diary - How do I see a chronological list of all my bookings for the day?
  42. Diary - Using your Diary - Your Table List and Capacities
  43. Diary - New/Open Enquiries and Unassigned rows in the grid
  44. Diary - Warnings in your Diary
  45. Floorplan - How to switch between multiple floorplans
  46. Floorplan - Allocating tables using the floorplan
  47. Floorplan - What does the orange outline on tables mean?
  48. Floorplan - What do the different coloured outlines on Tables indicate?
  49. Floorplan - Booking Progress Bar
  50. Floorplan - Table Activity for the day.
  51. Floorplan - Moving bookings around in the Table Activity Section
  52. Floorplan - Adding a booking directly into a Table
  53. Floorplan - Quickly adding a booking to multiple tables in the Floorplan
  54. Run sheet - What is the 'Run Sheet' section and how do I use it?
  55. Run Sheet - Sorting the Run Sheet alphabetically
  56. Guest List - Managing your Guest List in Collins
  57. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?
  58. Why can't I see my daily diary view?
  59. Warning Indicators in Collins
  60. Where will I be warned that I am exceeding a Limit Arrivals rule?

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