Diary - Why can't I see my daily diary view?

There are multiple internal and external factors that could conflict with Collins causing temporary issues with your system. Here is a list of factors and tasks to check your end before reporting to our Team at Collins HQ:

​- Is your internet working fine? One way to test this is to look at other sites or pull up Collins on your phone's 4G to see if the diary loads

- When entering diary view and it's not loading, press "Enter" again or refresh the page CTRL+R or Apple Key+R

- Have you or someone deleted your ​tables in your Admin Settings (check "Tables/Areas" in venue admin settings)

If after checking the above, you are still unable to view your Diary, please complete the troubleshooting tasks below:

1) Try logging out of Collins and shutting the browser completely, opening it up again and re-logging in.

2) If you're still experiencing the same issues, then try the following:

  • Clear your browser history

  • Clear the cache on your laptop

  • Check to see that there are no extensions in your browser that would affect Collins (especially in Chrome)

Then, if you're finding that it's still the same, please use the 'Report An Issue' button under the HELP drop-down, giving us detailed information on the issue you’re experiencing/who’s experiencing it/what browser are you using etc

Using this information we will be able to look into the problem faster and more efficiently. If you are able to take a screenshot of the 'Console' tab on your laptop, this will help our Tech team Ideally we'd need this screenshot to be taken on the page is being affected and/or running slowly.

How to do this on Chrome

  • ​On the page when it's happening, right-click

  • Click "inspect element"

  • In the top panel of this new split-screen click on "Console"

  • Tip: A quick way to do this is by pressing F12 on your keyboard

How to do this on Internet Explorer

  • ​On the page where this is happening, hit F12

  • A new section will appear underneath your current browser window. Select the Console tool (CTRL + 2) to start running the. You can also open the Console within another tool using the Show console button in the upper-right of the tools pane

How to do this on Safari

  • Firstly, this will need to be activated in the browser settings. Click the small cog in the top right-hand corner, select Preferences > Advanced and tick the Show Develop box at the bottom.

  • On the page when it's happening, right-click

  • Click "inspect element" and select Console

How to do this on Firefox

  • ​On the page when it's happening, right-click

  • Click "inspect element" and select Console

  • You can also select "Browser Console" from the Web Developer submenu in the Firefox Menu (or Tools menu if you display the menu bar or are on OS X)

Diary, Floorplan & Run Sheet FAQs

  1. TRAINING VIDEOS - your Diary/Floorplan pages
  2. Diary/Floorplan/Run sheet - Top Navigation Panel
  3. Diary/Floorplan/Run sheet - Changing the Date
  4. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
  5. Diary/Floorplan/Runsheet - How to add a walk-in [VIDEO]
  6. Diary/Floorplan/Runsheet - How to add a booking during service [VIDEO]
  7. Diary/Floorplan/Run sheet - Where will I be warned that I am exceeding a Limit Arrivals rule?
  8. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules
  9. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.
  10. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings
  11. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool
  12. Diary/Floorplan/Run sheet - How to create a Wait List
  13. Diary/Floorplan/Run sheet - Make it mandatory to assign a table(s) to all bookings & enquiries
  14. Diary/Floorplan/Run sheet - Booking Prompts
  15. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking
  16. Diary/Floorplan/Run sheet - Adding notes for the day
  17. Diary/Floorplan/Run Sheet - Site Information
  18. Diary/Floorplan/Run sheet - Check-in counter
  19. Diary/Floorplan/Run Sheet - Waiter Slips/In-Service Print Outs
  20. Diary/Floorplan/Run sheet - How to uncheck a guest if they have been accidentally checked-in
  21. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins
  22. Diary/Floorplan - Warning(s) when adding bookings
  23. Diary/Floorplan - Warning Indicators in Collins
  24. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded
  25. Diary/Floorplan - 'Space Optimiser' feature [VIDEO]
  26. Diary/Floorplan - Check in Panel - What each section means
  27. Diary/Floorplan - Booking Type Colours
  28. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings
  29. Diary/Floorplan - Check in Panel - Filter option
  30. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?
  31. Diary/Floorplan - Automatically mark bookings as left when the booking is finished
  32. Diary/Floorplan - Checking in a booking and the expanded booking details panel
  33. Diary/Floorplan - Checking in early/late bookings in live service
  34. Diary/Floorplan - Booking Stages
  35. Diary/Floorplan - How to Record a 'No Show'
  36. Diary/Floor plan - ‘Running Late’ Buttons on the Booking Bar
  37. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)
  38. Diary/Run sheet - Information that is automatically included in the Customised Run Sheet
  39. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet
  40. Diary/Run sheet - ‘Download/Print’ - Guestlist PDF and Excel
  41. Diary/Run sheet - ‘Download/Print’ - Place Cards
  42. Diary/Run sheet - 'Download/Print' - Kitchen Sheet
  43. Diary/Run sheet - ‘Download/Print’ - Reservation Labels
  44. Diary - How to move/add bookings to Tables/Areas in your Diary
  45. Diary - ‘Options’ explained
  46. Diary - The numbers in bold at the top of the diary page
  47. Diary - Fifteen minute warning within the Diary
  48. Diary - A chronological list of all the bookings for the day
  49. Diary - New/Open Enquiries and Unassigned rows in the grid
  50. Diary - Using your Diary - Your Table List and Capacities
  51. Diary - Warnings in your Diary
  52. Diary - Why can't I see my daily diary view?
  53. Floorplan - How to switch between multiple floorplans
  54. Floorplan - Allocating tables using the floorplan
  55. Floorplan - Dragging and dropping a booking into a table
  56. Floorplan - Different coloured outlines on Tables
  57. Floorplan - Booking Progress Bar
  58. Floorplan - Table Activity for the day
  59. Floorplan - Moving bookings around in the Table Activity Section
  60. Floorplan - Adding a booking directly into a Table
  61. Floorplan - Quickly adding a booking to multiple tables in the Floorplan
  62. Run Sheet - Explanation of the Run Sheet and how to use during service [VIDEO]
  63. Run sheet - What is the 'Run Sheet' section and how do I use it?
  64. Run Sheet - Sorting the Run Sheet alphabetically
  65. Guest List - Managing your Guest List in Collins

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