If you use Collins Pay - our revolutionary online payment system, you can refund a customer instantly in your system.
In the Payments tab of the booking you would like to make the refund for, you will see a 'Refund' button on the right-hand side of the page. Simply click on the ‘Refund’ button and input the amount you'll like to refund the customer. When processed, this will make a record of the refund below the Payment. This will take 5-10 working days to reach the customer's account.
When printing off a Function Sheet for that booking by using the “Print” button in the right hand corner, you can choose to display the deposit, where the refund will also display so that the floor staff on the night can be made aware.