Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking

If a customer complains after their visit and you don't want Collins to then send them the automatic follow up email, you can disable it from the customer's booking.

  • Find the customer's booking

  • Click on the booking to bring up the booking details screen

  • Click on the “Messages” tab

  • Under Automated Email > tick “Don’t send follow-up email”

  • Make sure to SAVE the booking

Note, this will only be visible if you've turned the automatic follow-up email on in your settings. Follow this guide to learn how to do this.  


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