Emails & Texts - Adding a new email template/message and attachments

Within Collins, you can create pre-defined message templates to insert into emails. These are messages that you regularly send to customers, for example, your Terms & Conditions, a Cancellation Email message, a Released Booking message, a Confirmation Email message etc. Once set up, a drop-down of your templates will be created, ready for you to select and insert directly into the body of the email.

You can also upload your menus and pictures into an attachment bank. A drop-down list of these attachments will be created too, allowing you to quickly add the attachment to an email.

If you have multiple venues and want the same templates to apply to all your venues, go to:

  • Settings

  • Venue Group

  • Emails

  • Scroll to Email Messages

  • Click Add Another > Add a name for the template (Eg. Confirmation Email T&Cs) and then put the text you want in the message box.

  • Make sure to SAVE the page 

Just below that is Email Attachments:

  • Click Add Another

  • Add a name to the Attachment

  • Upload the attachment from your computer

  • Make sure to SAVE the page  

  

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If you would like to set email messages per venue, go to:

  • Settings

  • Venues > Select Venue name

  • Email & Texts tab on the left-hand side

  • Scroll to Email Messages

  • Click "Use custom email messages"

  • Click Add Another > Put a name for the template (Eg. Confirmation Email T&Cs) and then put the text you want in the message box

  • Make sure to SAVE the page

You can upload your menus/pictures in the Email Attachments section just below Email Messages:

  • Scroll to Email Attachments

  • Click "Use custom email attachments"

  • Click Add Another  

  • Name the Attachment

  • Upload the attachment from your computer

  • Make sure to SAVE the page   

  

See an example of how the messages and attachments will appear within the Messages tab of an enquiry:

    


To see a video tutorial on adding a new email template/message and attachments, please click here and watch from 03:32 - 04:30.  

Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs

  1. TRAINING VIDEOS - setting up the sections in the below articles
  2. Emails & Texts - Set the name and address your emails come from
  3. Emails & Texts - Booking & Enquiry notifications
  4. Emails & Texts - Add a logo to your emails
  5. Emails & Texts - Including yourself in all emails & checking your email history
  6. Emails & Texts - Setting your automatic booking reminder email
  7. Emails & Texts - Setting your automatic follow-up (leave a review) email
  8. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking
  9. Emails & Texts - Creating Hyperlinks within Collins
  10. Emails & Texts - Remove 'Hi customer name' on emails
  11. Emails & Texts - Automated email template examples
  12. Emails & Texts - Disable the 'cancel booking' button in customer emails
  13. Emails & Texts - Adding a new email template/message and attachments
  14. Emails & Texts - Editing an email template/message
  15. Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.
  16. Emails & Texts - Setting up SMS
  17. Emails & Texts - Setting up your SMS name
  18. Emails & Texts - Setting up SMS templates
  19. Emails & Texts - Sending SMS messages
  20. Invoicing & contracts - Setting Up Invoicing Details Per Venue
  21. Invoicing & contracts - Setting Up Contract Details Per Venue
  22. Booking Set Up requirements - How to set up
  23. Booking Set Up requirements - How to set up [VIDEO]
  24. Reports - Venue Level Automated reports
  25. Reports - Setting Customised Run Sheet Default Options
  26. Reports - How to set up automated reports [VIDEO]
  27. Changed Rules Notifications - Enabling email notifications for rule updates
  28. Changed Rules Notifications - How to set up [VIDEO]
  29. Reserve with Google - Introduction
  30. Reserve with Google - Manage your Integrations
  31. Reserve with Google - FAQs

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