Bookings are closed on the widget but I don’t know why?

If bookings are closed on the widget and you’re not sure why, you can use the ‘Test booking rules’ section within the ‘Help’ tab. To use this go to:


>Test Booking Rules

Here you can enter the parameters for the booking you are trying to make, and it will give you the reasons as to why this can/can’t be accepted.

Here are some of the main reasons bookings may be closed on the widget:

  1. Restrict advance bookings

Within your booking types, you can set up how many days in advance a customer is able to book. For example, if this is set to 1 day, they will only be able to make a booking for today.

If the message on your widget says ‘Only bookable up to XX’, this is an indication that you have a restrict advance bookings rule set up.

This is what the ‘Resctrict Advance Bookings’ pop up message would look like in the old V1 DesignMyNight widget (Picture 1) and in the new V2 DesignMyNight Widget (Picture 2).

2. Booking type availability.

Check to make sure that the day you are looking for is ticked as ‘Can book’. If the availability section looks correct, make sure to check override dates to see if anything has been added that could have close the date.

3. Opening Times

Are the opening times correct? Are there any override dates that may be closing off the date?

4. Unavailable Dates

To check the closed dates, scroll down to ‘Close Bookings’. Make sure to check each section to see if you have any dates closed here. If you’d like to remove a closed date, simply use the red cross to delete it, and then SAVE.


  1. How Do I Clear My Browser History/Cache?
  2. Having issues with the system on a specific device
  3. So you think Collins is down, not loading or not working as usual?
  4. How to take a screenshot of the Console
  5. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?
  6. Collins seems really slow today
  7. Something not looking right? Here's how you raise an issue with our team
  8. Collins Spec Sheet
  9. Collins Supported Browsers
  10. It Says: “This Booking Is Out of Date. Refresh”
  11. Customer is unable to access the Menus, can I reopen the Pre-order link?
  12. I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list
  13. The time on my Diary view does not start on the hour
  14. How do I unauthenticate a card?
  15. I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working
  16. When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?
  17. My emails to customers keep bouncing! What can I do so they deliver?
  18. Collins Pay - Refunding a customer when they have a new bank card
  19. Our confirmation emails are not being received!
  20. Attachments are not opening on the customer’s side
  21. Customer Payments - Customer is saying they have been charged twice. How do I check this?
  22. The customer says they’ve been charged £1
  23. Bookings are closed on the widget but I don’t know why?
  24. How to remove a booking from the waitlist
  25. Why am I not getting a notification when a payment is made
  26. Why does my DesignMyNight page say we are currently not taking online bookings?
  27. Why are not all my labels showing?
  28. Pre-order link says 'This booking is not eligible for pre-orders.'
  29. Why doesn’t the payment record display any card details?
  30. Testing your booking type rules
  31. Night Mode
  32. What happens if my customer emails me with their card details?
  33. Collins Domains
  34. Why are my bookings going straight to ‘left’ when I check them in?

Feedback and Knowledge Base