Pre-orders - Setting Automated Reminder Emails

For Collins Pre-orders customers, when you send out a pre-order link to a customer, you can set the system up to automatically send out reminder emails to them. This can be set up to remind them 45, 30, 21, 14, 10, 7, 3 and 1 day before their booking.

To set this up, go to:

  • Settings

  • Venues > select the venue

  • Pre-orders tab on the left-hand side

  • Scroll down to Pre-Order Reminders

  • Tick which reminder you would like to send out. You can also leave a customised message here that will be added to the reminder email.

  • Make sure to SAVE the page

NOTE - these reminders will be sent out for all types of menus, so important to make them fairly generic eg about your cancellation policy or venue's contact details.


Feedback and Knowledge Base