Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]

Within your Pre-Order settings, you have the ability to determine what each item is suitable for in regards to an allergy or a dietary requirement. You can even provide alternatives, should you be able to accommodate them in your dishes.

This means that when a customer orders from your menus, they will see an allergy abbreviation key at the top of the page.

And under each items name, the Allergies/Dietary Requirements that are listed as associated with that item will be in brackets

When customer then selects 'Add Dietary Requirements', they will have the option of selecting a type of Diet, or from the Allergies list

And when they select a Diet Type, all items that are not suitable to that Diet Type will disappear from the list and the abbreviation will be highlighted underneath the item name

In this example, I have chosen Vegetarian as a Diet Type

The same will happen when a customer selects an allergy from the list,.If alternatives are available, they will be highlighted of this under the item name

In this example, I have selected 'Milk' as an allergy. The Veggie Pie has milk in it, which should make it disappear from the list, but I can see that there are alternatives available.

When the item is then selected, the alternatives stated will pop up for the customer to choose from

This will then be added to their emails, and be sent back into your Collins system. Dietary Requirements, Allergies and alernatives will all be visible in your pre-order reports, function sheets and run sheets.

If no items on the menu match the dietary requirement(s) that the customer has selected, there will be a message to make them aware of this.


Please note, if dietary requirements and allergens have not been set up in your admin, the message will not show.

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