You can set up payment and authentication request templates to quickly insert into the email sent out when you add a Request Payment / Request Authentication. This is a great time-saver tool as you won't have to write out the same message each time you request a payment or authentication. The template will be added on to the already existing message that Collins generates.

To add templates, go to:

• Settings > Venues

• Select your venue

• Payments tab on the left-hand side

• Under Payment Request Messages

• Tick 'Use custom payment request messages'

• Click Add Another and name the template and add text

• Make sure to SAVE the settings    

• You can also hyperlink text by highlighting the word/sentence. This will bring up a pop-up toolbar of options > select '#' > enter the URL > select the 'tick' to confirm. Useful for linking to your full T&Cs, should they be on a webpage somewhere else.

• You can use the arrows to re-order the templates and the red 'X' to remove any templates

• Make sure to SAVE the settings  after making changes   

Please note: For groups with more than 1 venue, you can create Payment Request Templates in your Venue Group - Follow this guide.

Once create at Venue Group Level - you can either:

> Use payment request messages from the Venue Group

> Or COPY FROM VENUE GROUP to add to venue-specific ones