Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry

When you have a booking type set up to auto-confirm, some bookings of that type may still be received as an enquiry rather than auto-confirmed - either because the booking didn't meet any of the auto enquiry rules you have set up, or because no available table was found but you have chosen to allow such bookings to continue as an enquiry (by ticking the Still take enquiries for bookings if no available area found box). In such cases, you can set up additional rules to require a minimum amount of time before a booking takes place in order for the enquiry to be accepted.

Important points to note when thinking about setting this up:

  • Booking Types with no auto-confirm rules will still continue as an enquiry

  • Bookings that are eligible for auto confirm and can be accommodated (should you have availability) will still get accepted

  • If you have 'Still Take Enquiries if no available areas found' ticked and also this activated, Collins will continue to accept enquiries up to the restriction time you put in place here so no last-minute enquiries will come in if you're fully booked.

  • If you have auto-confirm set up to certain number and anything more than this comes in as an enquiry, once this rule has been set up Collins will continue to take bookings up to your 'Same Day Bookings' time but will stop any larger groups being able to make an enquiry after this rule.

This is especially useful if you have a reservations team in taking enquiries during the week but don't have someone manning the enquiries page at the weekend when service is in full swing. For example, you could choose to accept enquiries for a weekday up to 6 hours before the booking takes place, while enquiries for a Saturday would need to be received at least 1.5 days in advance, and enquiries for a Sunday at least 2.5 days in advance.


How to set this up:

  • In the booking type, tick 'Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry'

  • Once you do that, you will see a weekdays option appear. These are the days you want this to be applicable for and to the right is the number of hours/days you want to apply this restriction to.

  • You can apply different rules for each day, for example during the week this restriction can be enforced two hours before the time of booking as you have a team in during the day, but on Sundays, enquiries need to be made two days before.

  • Remember to click SAVE after you have finished  

  

Settings - Booking Types FAQs

  1. TRAINING VIDEOS - setting up your booking types
  2. Saving Progress in Settings
  3. Booking Types - Creating a Booking type from a template
  4. Booking Types - Setting up an auto-confirm only booking type
  5. Booking Types - Setting up an enquiry only booking type
  6. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
  7. Booking Types - Setting up a Guest list booking type
  8. Booking Types - Setting up a Private Hire booking type
  9. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book
  10. Booking Types - Setting up an Enquiry only Booking Type for Customers to Order Takeaway & Deliveries
  11. Booking Types - How to set up a Takeaway/ Delivery Booking Type [VIDEO]
  12. Booking Types - Setting up a Mandatory Pre-Order with Payment booking type
  13. Booking Types - Create a booking type for one date or a certain date range
  14. Booking Types - Setting up a Christmas Booking type [VIDEO]
  15. Booking Types - Adding & Editing Your Booking Types
  16. Booking Types - Type Colour
  17. Booking Types - How/Why do I need to create a Value Per Head?
  18. Booking Types - Birthday Field (DOB)
  19. Booking Types - Removing the duration field on the widget
  20. Booking Types - Picking different time and duration slot intervals
  21. Booking Types - Limiting how far in advance a booking can be made
  22. Booking Types - Setting the number of days before a booking/enquiry can be received
  23. Booking Types - Adding Text to the Enquiry Received Email Message
  24. Booking Types - Adding Text to the Confirmation Email Message
  25. Booking Types - Automated email template examples
  26. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings
  27. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings
  28. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry
  29. Booking Types - Adding Text to the Cancellation Email Message
  30. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type
  31. Booking Types - Availability - Setting same-day booking rules
  32. Booking Types - Availability - Min, max and set durations on bookings
  33. Booking Types - Availability - Min and Max enquiry size
  34. Booking Types - Availability - Setting booking policies
  35. Booking Types - Availability - Copy from Type
  36. Booking Types - Overriding booking types for specific dates
  37. Booking Types - How do I turn off auto-confirm for a day or a few days
  38. Booking Types - Rules dependent on number of guests
  39. Booking Types - Restricting the number of covers that can be booked at certain times
  40. Booking Types - Setting Limit Arrival Rules [VIDEO]
  41. Booking Types - Max number of people allowed to auto-confirm (per booking type)
  42. Booking Types - Allow the system to take as an enquiry if the booking can’t be auto-confirmed
  43. Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry
  44. Booking Types - Cross-sell your venues to the customer
  45. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool
  46. Booking Types - Choosing what capacity Auto-confirm bookings should use to place bookings
  47. Booking Types - Areas for this Booking Type
  48. Booking Types - Setting a hierarchy of tables & zones for bookings to be auto-confirmed into
  49. Booking Types - Setting up Auto-confirm for a particular date/event
  50. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings
  51. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings
  52. Booking Types - How to take a Payment or Authentication at point of booking [VIDEO]
  53. Booking Types - Allowing customers to select a package when making an enquiry/booking
  54. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry
  55. Booking Types - How to take Pre-orders at point of booking [VIDEO]
  56. Booking Types - How to limit the changes customers may make to their booking
  57. Booking Types - Booking Prompts
  58. Booking Types - Close bookings for a specific booking type
  59. Booking Types - Deleting a booking type
  60. NHS Track & Trace - how to take contact details

Feedback and Knowledge Base