Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry

When you have a booking type set up to auto-confirm, some bookings of that type may still be received as an enquiry rather than auto-confirmed - either because the booking didn't meet any of the auto enquiry rules you have set up, or because no available table was found but you have chosen to allow such bookings to continue as an enquiry. In such cases, you can set up additional rules to require a minimum amount of time before a booking takes place in order for the enquiry to be accepted.

Important points to note when thinking about setting this up:
  • Booking Types with no auto confirm rules will still continue as an enquiry
  • Bookings that are eligible for auto confirm and can be accommodated(should you have availability) will still get accepted
  • If you have 'Still Take Enquiries if no available areas found' ticked and also this activated, Collins will continue to accept enquiries up to the restriction time you put in place here so no last minute enquiries will come in if you're fully booked.
  • If you have auto confirm set up to certain number and anything more than this comes in as an enquiry, once this rule has been set up Collins will continue to take bookings up to your 'Same Day Bookings' time, but will stop any larger groups being able to make an enquiry after this rule.
This is especially useful if you have a reservations team in taking enquiries during the week but don't have someone manning the enquiries page at the weekend when service is in full swing. For example, you could choose to accept enquiries for a weekday up to 6 hours before the booking takes place, while enquiries for a Saturday would need to be received at least 1.5 days in advance, and enquiries for a Sunday at least 2.5 days in advance. 

How to set this up: 
  • In the booking type, tick 'Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry' 
  • Once you do that, you will see a weekdays option appear. These are the days you want this to applicable for and to the right is the number of hours/days you want to apply this restriction to. 
  • You can apply different rules for each day, for example during the week this restriction can be enforced two hours before the time of booking as you have a team in during the day, but on Sundays enquiries need to be made two days before. 
  • Remember to click SAVE after you have finished


Settings - Booking Types FAQs

  1. Creating a Booking type from a template
  2. Booking Types - Setting up an auto-confirm only booking type
  3. Booking Types - Setting up an enquiry only booking type
  4. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
  5. Booking Types - Setting up a Guest list booking type
  6. Booking Types - Setting up a Private Hire booking type
  7. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book
  8. Booking Types - Create a booking type for one date or a certain date range
  9. Booking Types - Adding & Editing Your Booking Types
  10. Booking Types - What are the colours underneath the type name?
  11. Booking Types - How/Why do I need to create a Value Per Head?
  12. Booking Types - Birthday Field (DOB)
  13. Booking Types - How do I remove the duration field on the widget?
  14. Booking Types - Picking different time and duration slot intervals
  15. Booking Types - Limiting how far in advance a booking can be made
  16. Booking Types - Setting the number of days before a booking/enquiry can be received
  17. Booking Types - Adding Text to the Enquiry Received Email Message
  18. Booking Types - Adding Text to the Confirmation Email Message
  19. Booking Types - Automated email template examples
  20. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings
  21. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings
  22. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry
  23. Booking Types - Adding Text to the Cancellation Email Message
  24. Booking Types - Automating your Confirmation Email for Enquiries [not auto-confirm bookings] - Video
  25. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type
  26. Booking Types - Availability - Setting same-day booking rules
  27. Booking Types - Availability - Min, max and set durations on bookings
  28. Booking Types - Availability - Min and Max enquiry size
  29. Booking Types - Availability - Setting booking policies
  30. Booking Types - Availability - Copy from Type
  31. Booking Types - Overriding booking types for specific dates
  32. Booking Types - How do I turn off auto-confirm for a day or a few days
  33. Booking Types - Rules dependent on number of guests
  34. Booking Types - Restricting the number of covers that can be booked at certain times
  35. Booking Types - Max number of people allowed to auto-confirm (per booking type)
  36. Booking Types - How do I set the system to take as an enquiry if I can’t auto-confirm?
  37. Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry
  38. Booking Types - Cross-sell your venues to the customer
  39. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool
  40. Booking Types - Setting which tables can be auto confirmed into
  41. Booking Types - Setting up Auto-confirm for a particular date/event
  42. Booking Types - Areas for this Booking Type
  43. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings
  44. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings
  45. Booking Types - Setting a hierachy of tables & zones for bookings to be auto-confirmed into
  46. Booking Types - Allowing customers to select a package when making an enquiry/booking
  47. Booking Types - Close bookings for a specific booking type
  48. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry
  49. Booking Types - How to limit the changes customers may make to their booking
  50. Booking Types - Booking Prompts
  51. Booking Types - Deleting a booking type
  52. Saving Progress

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