Emails & Texts - disable the 'cancel booking' button in customer emails

← Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs
Customers will be able to cancel their booking through Collins via their confirmation email, so they dont have to ring the venue to do so. Once they have done this, their booking will be removed from the table it was in, the booking status will change to 'Cancelled' and the customer will receive an email to confirm the cancellation. 

To disable the 'cancel booking' button in the confirmation email sent to customers, go to:

> Settings
> Venues
> Emails and Texts

You can set the cancel booking button to only appear for bookings of a certain size or you can remove it for all bookings:

  

  

Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs

  1. Emails & Texts - Set the name and address your emails come from
  2. Emails & Texts - Booking & Enquiry notifications
  3. Emails & Texts - Add a logo to your emails
  4. Emails & Texts - Including yourself in all emails & checking your email history
  5. Emails & Texts - Setting your automatic booking reminder email
  6. Emails & Texts - Setting your automatic follow-up (leave a review) email
  7. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking
  8. Emails & Texts - remove 'Hi customer' on emails
  9. Emails & Texts - Automated email template examples
  10. Emails & Texts - disable the 'cancel booking' button in customer emails
  11. Emails & Texts - Adding a new email template/message and attachments
  12. Emails & Texts - Editing an email template/message
  13. Emails & Texts - Uploading attachments to your email attachment bank
  14. Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.
  15. Emails & Texts - Setting up SMS
  16. Emails & Texts - Setting up your SMS name
  17. Emails & Texts - Setting up SMS templates
  18. Emails & Texts - Sending SMS messages
  19. Invoicing - Setting Up Invoicing Details Per Venue
  20. Contracts & Invoices Set Up - Setting Up Invoicing Details Per Venue
  21. Booking Set Up requirements
  22. Automated Reports - Venue Group and Venue Level
  23. Reports- Setting Customised Run Sheet Default Options
  24. Changed Rules Notification Setup- Enabling email notifications for rule updates

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