Within a Booking/Enquiry - Assign to Areas

Within each individual booking/enquiry, there is an ‘Assign to areas’ section under ‘booking details’. Below is an explanation of each option in this section:

Lock

Once an enquiry is assigned to a table(s) you can lock this in place by clicking the ‘lock’ button. This is particularly important if a customer requests a specific table or area within the venue such as a window seat for example. By locking this in place, no other user (apart from a bookings manager with full permissions) will be able to move this enquiry into another table. This will also disable the 'Find Areas' tool.

Find Areas

When the ‘Find Areas’ button is selected, the system will automatically suggest a selection of tables suitable to accommodate the enquiry or booking that you’re in. The calculation is based on whether the table is free, whether the number of guests fall within the relevant table ‘Max Seated’ capacities and if it the tables have been listed in the 'Areas for this Booking Type' section for that specific Booking Type.

If there are no tables available at this time, Collins will suggest alternative time slots for the surrounding 3 hours. If the booking/enquiry exceeds your Limit Arrivals rule, a warning message will appear to let you know you have/are about to exceed your rules at this time.

    

 

You also have an option apply a buffer to the Find Areas search in your admin. See our guide on how to set it up here.

Assign to All

If the ‘Assign to all’ button is selected, the enquiry will be assigned to all the Tables/Areas in the venue. This is most often used for Private Hire enquiries. If you accidentally press this, you can undo your action by clicking 'Unassign All' to untick all tables.

Assign to zone

If in your Settings, you have allocated your Table/Areas into different Zones i.e. Restaurant or Bar, you will see an ‘Assign to zone’ button, your Zones will display on the dropdown list so you can easily assign all the Tables/Areas in that Zone in one click.

Only Available

By ticking the ‘Only Available’ box, only the tables in your venue which are free will show in the list of tables.

Filter

To bring up a specific table from your Table List, you can search for the Table in the Filter box in the top right hand corner.

 


Enquiries Page FAQs

  1. Collins Dashboard - Overview
  2. Collins Dashboard - Internal team notifications
  3. Enquiries Page - Sorting enquiries & bookings
  4. Enquiries Page - Enquiry List
  5. Enquiries Page - Booking Status Explained
  6. Enquiries Page - What does it mean to 'Take' an enquiry?
  7. Enquiries Page - How do I manually add a new enquiry?
  8. Enquiries Page - Assigned to me/Assigned to anyone
  9. Enquiries Page - Search Bar
  10. Enquiries Page - Filtering enquiries & bookings
  11. Enquiries Page - Downloading Large Enquiry Data Downloads
  12. Enquiries Page - CSV Download
  13. Enquiries Page - What is the 'Download' button for?
  14. Enquiries Page - Finding out which bookings were a 'No Show'
  15. Enquiries Page - Find a current booking/enquiry
  16. Enquiries Page - Find a colleague's 'In Progress' enquiries
  17. Enquiries Page - Notification Centre Explained
  18. Enquiries Page - Keeping your Notification Centre up to date
  19. Enquiries Page - Email bounced notification
  20. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
  21. Enquiries Page - How can I see my Confirmed bookings?
  22. Enquiries Page - Sent Messages
  23. Enquiries Page - Change History
  24. Within a Booking/Enquiry - Customer Details
  25. Within a Booking/Enquiry - Why can’t I save this booking?
  26. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
  27. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
  28. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party
  29. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
  30. Within a Booking/Enquiry - Booking Details
  31. Within a Booking/Enquiry - Default Duration
  32. Within a Booking/Enquiry - Booking Prompts
  33. Within a Booking/Enquiry - Additional Details
  34. Within a Booking/Enquiry - Commission Box
  35. Within a Booking/Enquiry - Set Up Requirements
  36. Within a Booking/Enquiry - Assign to Areas
  37. Within a Booking/Enquiry - Area Search/Smart Space Finder
  38. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
  39. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
  40. Within a Booking/Enquiry - Allocating a seat number to your customer orders
  41. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay
  42. Within a Booking/Enquiry - Invoice/VAT Receipt
  43. Within a Booking/Enquiry - Sending emails to your customers
  44. Within a Booking/Enquiry - Sending attachments in emails
  45. Within a Booking/Enquiry - How do I stop the follow-up email being sent to an individual booking
  46. Within a Booking/Enquiry - Remove customer requests from confirmation emails
  47. Within a Booking/Enquiry - Booking History
  48. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking
  49. Within a Booking/Enquiry - PRINT button (function sheets)
  50. Within a Booking/Enquiry - How do I sort the pre orders on my function sheet by course?
  51. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet
  52. Within a Booking/Enquiry - Duplicating/copying a booking
  53. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates
  54. Within a Booking/Enquiry - Sections explained
  55. Within a Booking/Enquiry - Compiling and Sending a Contract
  56. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)
  57. Within a Booking/Enquiry - The importance of using Labels
  58. Within a Booking/Enquiry - Set yourself a reminder
  59. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
  60. Within a Booking/Enquiry - Find a Customer
  61. Within a Booking/Enquiry - Customer Profile
  62. Within a Booking/Enquiry - Has the customer signed up to your newsletter?
  63. Within a Booking/Enquiry - How to update a customers marketing permission

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