Enquiries Page - Booking Status Explained

  • Take (New) - These are your enquiries in Collins with a red 'TAKE' button next to them. They are completely new enquiries that have come through your widget that have not been replied to yet and no user is currently assigned to them.

  • In Progress - These are your enquiries with the orange 'IN PROGRESS' label next to them and they are enquiries that someone has 'Taken' and assigned to themselves to start working on, but has not yet been confirmed. These should always have an action label on them too, for example ‘Awaiting Deposit’ so everyone can see why they haven’t been confirmed.

  • Confirmed (Completed) - bookings with a green 'CONFIRMED' label next to them are bookings that have been saved as confirmed in Collins. In the Reports section, these will often be listed as 'Completed'.

  • Cancelled - your bookings or enquiries with a black 'CANCELLED' label next to them are bookings that you have rejected, or that have been cancelled by the customer.

  • Lost - 'Lost' enquiries are enquiries for which the booking date has passed, and the enquiry has neither been confirmed nor rejected.  
  • Deleted - your bookings or enquiries with a black 'DELETED' label next to them are bookings that you have rejected, or that have been cancelled by the customer. Please note that this will only appear when filtering by Status > Deleted.


    You can easily filter your enquiries/bookings by status from the Enquiries page. Please see our guide here to help.

    Please note: You can change the status of an enquiry from within the Enquiry form of an In Progress enquiry - see screenshot below - select 'Reject' + SAVE to cancel the enquiry or 'Confirm' +SAVE to confirm the booking.   




    Enquiries Page FAQs

    1. TRAINING VIDEOS - your Enquiries page
    2. Collins Dashboard - Overview
    3. Collins Dashboard - Internal team notifications
    4. Enquiries Page - Enquiry List
    5. Enquiries Page - How can I see my Confirmed bookings?
    6. Enquiries Page - Sorting enquiries & bookings
    7. Enquiries Page - Booking Status Explained
    8. Enquiries Page - What does it mean to 'Take' an enquiry?
    9. Enquiries Page - Manually adding new enquiries
    10. Enquiries Page - Assigned to me/Assigned to anyone
    11. Enquiries Page - Search Bar
    12. Enquiries Page - Filtering enquiries & bookings
    13. Enquiries Page - How to use the filter tool [VIDEO]
    14. Enquiries Page - Download button
    15. Enquiries Page - CSV Download
    16. Enquiries Page - Downloading Large Enquiry Data Downloads
    17. Enquiries Page - Finding out which bookings were a 'No Show'
    18. Enquiries Page - Find a colleague's 'In Progress' enquiries
    19. Enquiries Page - Notification Centre Explained
    20. Enquiries Page - Keeping your Notification Centre up to date
    21. Enquiries Page - Notification Centre Explained [VIDEO]
    22. Enquiries Page - Email bounced notification
    23. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
    24. Enquiries Page - Sent Messages
    25. Within a Booking/Enqiury - The DMN Reference Number
    26. Within a Booking/Enquiry - Customer Details
    27. Within a Booking/Enquiry - Saving a booking/enquiry
    28. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
    29. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
    30. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
    31. Within a Booking/Enquiry - Booking Details
    32. Within a Booking/Enquiry - Booking details tab [VIDEO]
    33. Within a Booking/Enquiry - Default Duration
    34. Within a Booking/Enquiry - Booking Prompts
    35. Within a Booking/Enquiry - Additional Details
    36. Within a Booking/Enquiry - Commission Box
    37. Within a Booking/Enquiry - Set Up Requirements
    38. Within a Booking/Enquiry - Booking Set Up Requirements [VIDEO]
    39. Within a Booking/Enquiry - Assign to Areas
    40. Within a Booking/Enquiry - Area Search/Smart Space Finder
    41. Within a Booking/Enquiry - Area Search/Smart Space Finder [VIDEO]
    42. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
    43. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking [VIDEO]
    44. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
    45. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking [VIDEO]
    46. Within a Booking/Enquiry - Allocating a seat number to your customer orders
    47. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay
    48. Within a Booking/Enquiry - Card Authentication and Other Payments [VIDEO]
    49. Within a Booking/Enqiury - Adding a minimum spend
    50. Within a Booking/Enquiry - Invoice/VAT Receipt
    51. Within a Booking/Enquiry - Invoices [VIDEO]
    52. Within a Booking/Enquiry - Sending emails to your customers
    53. Within a Booking/Enquiry - Sending attachments in emails
    54. Within a Booking/ Enquiry - Sending emails to your customers [VIDEO]
    55. Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking
    56. Within a Booking/Enquiry - Remove customer requests from confirmation emails
    57. Within a Booking/Enquiry - Booking History
    58. Within a Booking/Enquiry - Booking History [VIDEO]
    59. Within a Booking/Enquiry - PRINT button (function sheets)
    60. Within a Booking Enquiry - Formatting Pre-orders on your Function Sheet
    61. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)
    62. Within a Booking/Enquiry - Duplicating/copying a booking once
    63. Within a Booking/Enquiry - Adding Bookings to Multiple Dates
    64. Within a Booking/Enquiry - Sections explained
    65. Within a Booking/Enquiry - Compiling and Sending a Contract
    66. Within a Booking/Enquiry - Contracts [VIDEO]
    67. Within a Booking/Enquiry - The importance of using Labels
    68. Within a Booking/Enquiry - Set yourself a reminder
    69. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
    70. Within a Booking/Enquiry - Find a Customer
    71. Within a Booking/Enquiry - Customer Profile
    72. Within a Booking/Enquiry - Has the customer signed up to your newsletter?
    73. Within a Booking/Enquiry - How to update a customers marketing permission

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