Enquiries Page - Booking Status Explained

Take (New) - These are your enquiries in Collins with a red 'TAKE' button next to them. They are completely new enquiries in the system that have not been replied to yet and that no user is currently assigned to.

In Progress - These are your enquiries with the orange 'IN PROGRESS' label next to them and they are enquiries that someone has 'Taken' and assigned to them-self to start working on, but has not yet been confirmed. These should always have a action on them too, for example ‘Awaiting Deposit’ so everyone can see why they havn’t been confirmed.

Confirmed (Completed) - bookings with a green 'CONFIRMED' label next to them are bookings that have been saved as confirmed in Collins. In the Reports section, these will often be listed as 'Completed'.

Cancelled - your bookings or enquiries with a black 'CANCELLED' label next to them are bookings that you have rejected, or that have been cancelled by the customer.

Lost - 'Lost' bookings are enquiries for which the booking date has passed, and the enquiry has neither been confirmed nor rejected.

Enquiries Page FAQs

  1. Collins Dashboard - Overview
  2. Collins Dashboard - Internal team notifications
  3. Enquiries Page - Sorting enquiries & bookings
  4. Enquiries Page - Enquiry List
  5. Enquiries Page - Booking Status Explained
  6. Enquiries Page - What does it mean to 'Take' an enquiry?
  7. Enquiries Page - How do I manually add a new enquiry?
  8. Enquiries Page - Assigned to me/Assigned to anyone
  9. Enquiries Page - Search Bar
  10. Enquiries Page - Filtering enquiries & bookings
  11. Enquiries Page - What is the 'Download' button for?
  12. Enquiries Page - Finding out which bookings were a 'No Show'
  13. Enquiries Page - Find a current booking/enquiry
  14. Enquiries Page - Find a colleague's 'In Progress' enquiries
  15. Enquiries Page - Notification Centre Explained
  16. Enquiries Page - Keeping your Notification Centre up to date
  17. Enquiries Page - Email bounced notification
  18. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
  19. Enquiries Page - How can I see my Confirmed bookings?
  20. Enquiries Page - Sent Messages
  21. Enquiries Page - Change History
  22. Within a Booking/Enquiry - Customer Details
  23. Within a Booking/Enquiry - Why can’t I save this booking?
  24. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
  25. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
  26. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party
  27. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
  28. Within a Booking/Enquiry - Booking Details
  29. Within a Booking/Enquiry - Default Duration
  30. Within a Booking/Enquiry - Additional Details
  31. Within a Booking/Enquiry - Set Up Requirements
  32. Within a Booking/Enquiry - Assign to Areas
  33. Within a Booking/Enquiry - Area Search/Smart Space Finder
  34. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
  35. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
  36. Within a Booking/Enquiry - Allocating a seat number to your customer orders
  37. Within a Booking/Enquiry - Recording payments made outside the system
  38. Within a Booking/Enquiry - Invoice/VAT Receipt
  39. Within a Booking/Enquiry - Sending emails to your customers
  40. Within a Booking/Enquiry - Sending attachments in emails
  41. Within a Booking/Enquiry - How do I stop the follow-up email being sent to an individual booking
  42. Within a Booking/Enquiry - Booking History
  43. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking
  44. Within a Booking/Enquiry - PRINT button (function sheets)
  45. Within a Booking/Enquiry - How do I sort the pre orders on my function sheet by course?
  46. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet
  47. Within a Booking/Enquiry - Duplicating/copying a booking
  48. Within a Booking/Enquiry - sections explained
  49. Within a Booking/Enquiry - PRINT Button/Function Sheet (dietary requirements)
  50. Within a Booking/Enquiry - the importance of using Booking Action Labels
  51. Within a Booking/Enquiry - Set yourself a reminder
  52. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
  53. Within a Booking/Enquiry - Find a Customer
  54. Within a Booking/Enquiry - Customer Profile
  55. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

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