Take (New) - These are your enquiries in Collins with a red 'TAKE' button next to them. They are completely new enquiries in the system that have not been replied to yet and that no user is currently assigned to.
In Progress - These are your enquiries with the orange 'IN PROGRESS' label next to them and they are enquiries that someone has 'Taken' and assigned to them-self to start working on, but has not yet been confirmed. These should always have a action on them too, for example ‘Awaiting Deposit’ so everyone can see why they haven’t been confirmed.
Confirmed (Completed) - bookings with a green 'CONFIRMED' label next to them are bookings that have been saved as confirmed in Collins. In the Reports section, these will often be listed as 'Completed'.
Cancelled - your bookings or enquiries with a black 'CANCELLED' label next to them are bookings that you have rejected, or that have been cancelled by the customer.
Lost - 'Lost' bookings are enquiries for which the booking date has passed, and the enquiry has neither been confirmed nor rejected.