Knowledge Base

← Collins Customer Success Portal - Support & Queries

  1. Extra Features - Collins Pay →

    1. Collins Pay - How To
    2. Collins Pay - How to [VIDEO]
    3. Collins Pay - Email notifications when a customer makes a payment/authenticates a card
    4. Collins Pay - Adding Payment/Authentication templates
    5. Collins Pay - Setting Automated Reminder Emails

  2. Extra Features - Collins Pre-orders →

    1. Collins Pre-Orders - How to setup pre-order items and menus
    2. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items
    3. Collins Pre-Orders - How to add your pre-order items [VIDEO]
    4. Collins Pre-Orders - How to create your pre-order menus [VIDEO]
    5. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues

  3. Extra Features - Collins Mail →

    1. Collins Mail - How to
    2. Collins Mail - How to [VIDEO]
    3. Collins Mail - FAQs
    4. Collins Mail - Sorting the order of New Messages
    5. Collins Mail - How To Setup an 'Out of Office' Automated Reply [VIDEO]

  4. Extra Features - Collins LiveWait/ADC/Docs/Call →

    1. Collins LiveWait - FAQs
    2. Collins LiveWait - How do I add someone to the wait list?
    3. Collins LiveWait - Texts Explained
    4. Collins LiveWait - How to [VIDEO]
    5. Collins Auto Double Confirm - Set Up

  5. Collins Training Webinars →

    1. Collins Webinars - Information and Registration Page
    2. Collins Webinars - Managing your enquiries page and working on an enquiry
    3. Collins Webinars - Working your Diary Page
    4. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)
    5. Collins Webinars - Booking Types Explained

  6. Latest News & Changes in Collins →

    1. Collins Update 03/06/2020 - Let's Get You Back To Business
    2. Collins Update 03/04/2020 - Changes to our processes
    3. 2019: Changes and New Features brought in
    4. 2018: Changes and New Features brought in
    5. 2017: Changes and New Features brought in

  7. Show me how to quickly..  →

    1. TOP TIPS: How to get the most out of Collins
    2. Account - How do I log a case in the Support Portal?
    3. Account - How to reset your password
    4. Account - How do I update my User Name?
    5. Settings - Creating Hyperlinks within Collins

  8. Training Videos - Using Collins →

    1. Basics of Using Collins [VIDEO]
    2. How to log in & set up for the day [VIDEO]
    3. Enquiries - Explanation of the Enquiries Page [VIDEO]
    4. Enquiries - Within a Booking / Enquiry [VIDEO]
    5. Enquiries - How to use Labels and Follow Ups [VIDEO]

  9. Training Videos - Venue Settings  →

    1. A full set up run through - all you need to know about your settings [VIDEO]
    2. How to set up your Collins system for Enquiries only [VIDEO]
    3. How to set up an Auto-Confirm Booking Type [VIDEO]
    4. How to set up an Enquiry Only Booking Type [VIDEO]
    5. How to set up your Booking Types using the templates [VIDEO]

  10. Settings - Booking Types FAQs →

    1. TRAINING VIDEOS - setting up your booking types
    2. Saving Progress in Settings
    3. Booking Types - Creating a Booking type from a template
    4. Booking Types - Setting up an auto-confirm only booking type
    5. Booking Types - Setting up an enquiry only booking type

  11. Settings - Tables/Areas FAQs →

    1. TRAINING VIDEOS - setting up the sections in the below articles
    2. General Information - Explained
    3. General Information - Venue Tags
    4. Diary Settings - How to set up [VIDEO]
    5. Diary Settings - Live service tools

  12. Settings - Floor plan, Opening Times, Unavailable Dates, Pre-Orders & Labels FAQs →

    1. TRAINING VIDEOS - setting up the sections in the below articles
    2. Floor plans - Drawing your floor plan
    3. Floor plans - Drawing your floor plan [VIDEO]
    4. Opening Times - Configuring opening and closing times
    5. Opening Times - Override Dates

  13. Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs →

    1. TRAINING VIDEOS - setting up the sections in the below articles
    2. Emails & Texts - Set the name and address your emails come from
    3. Emails & Texts - Booking & Enquiry notifications
    4. Emails & Texts - Add a logo to your emails
    5. Emails & Texts - Including yourself in all emails & checking your email history

  14. Settings - Venue Group  →

    1. Overview of Venue Group Settings [VIDEO]
    2. Venue Group - Group Details
    3. Venue Group - Labels
    4. Venue Group - Emails
    5. Venue Group - How to automatically inform the customer which table/area they have booked

  15. Using Collins for Marketing and Promotion →

    1. COVID-19 Venue status
    2. Marketing and Promotion (For DesignMyNight Bookings Partners)
    3. Updating your DesignMyNight venue page
    4. Promoting Your Event on DesignMyNight (Collins Partners)
    5. Top Tips for promoting Offers on DesignMyNight

  16. API, Integration & booking URL Information →

    1. API / Integration website
    2. Booking URL Generator
    3. Zonal Integration FAQs
    4. Zonal API FAQs
    5. Adding google analytics tracking code to the booking widget

  17. Widget V1 Information →

    1. Widget - Booking Widget Codes
    2. Widget - Mandatory Fields
    3. Widget - Can I hide the ‘Until’ field on the Booking Form?
    4. Widget - Setting up Multi-lingual widgets (Translation settings)
    5. Widget - It doesn't appear to work correctly or doesn't look as it should do

  18. Widget V2 Information →

    1. How To: Widget Wizard [VIDEO]
    2. Collins Widget Wizard - Overview
    3. Collins Widget Wizard - Specific Booking Types
    4. Collins Widget Wizard - Custom Source
    5. Collins Widget Wizard - Styling the Widget

  19. Enquiries Page FAQs →

    1. TRAINING VIDEOS - your Enquiries page
    2. Collins Dashboard - Overview
    3. Collins Dashboard - Internal team notifications
    4. Enquiries Page - Enquiry List
    5. Enquiries Page - How can I see my Confirmed bookings?

  20. Diary, Floorplan & Run Sheet FAQs →

    1. TRAINING VIDEOS - your Diary/Floorplan pages
    2. Diary/Floorplan/Run sheet - Top Navigation Panel
    3. Diary/Floorplan/Run sheet - Changing the Date
    4. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
    5. Diary/Floorplan/Runsheet - How to add a walk-in [VIDEO]

  21. Reports & Customer Database FAQs →

    1. TRAINING VIDEOS - your Reports and Customers sections
    2. Reports - Weekly and Monthly Overview
    3. Reports - Filtering by Zone in Monthly Overview
    4. Reports - Walk-in Report
    5. Reports - Week's Run Sheet in PDF

  22. Adding and Managing your Users  →

    1. Users - How to add a user and user permissions explained [VIDEO]
    2. Users - How to add users to your system
    3. Users - User permissions explained and how to change them
    4. Users - Restricted User Permission Settings
    5. Users - I want to add a new user, but I do not have this option in Settings?

  23. Tonic - Selling & Listing Ticketed Events →

    1. Listing & selling tickets

  24. Troubleshooting  →

    1. Troubleshooting - How Do I Clear My Browser History/Cache?
    2. Troubleshooting - How to clear your browser history/cache [VIDEO]
    3. Troubleshooting - Having issues with the system on a specific device
    4. Troubleshooting - If you think Collins is down, not loading or working as usual? - Troubleshooting Tips to action
    5. Troubleshooting - How to take a screenshot of the Console

  25. All articles →

    1. Listing & selling tickets
    2. See previous bookings from a customer
    3. Collins Pay - How To
    4. TOP TIPS: How to get the most out of Collins
    5. Widget - Booking Widget Codes

Feedback and Knowledge Base

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