Knowledge Base

← Collins Customer Success Portal - Support & Queries

  1. Excellent Extra Features  →

    1. Collins Call - FAQs
    2. Collins and Soda integration
    3. Collins Docs - Attaching files/documents to bookings in Collins
    4. Collins Pre-Orders - How to setup pre-order items and menus
    5. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items

  2. Collins Training Webinars →

    1. Collins Webinars - Information and Registration Page
    2. Collins Webinars - Managing your enquiries page and working on an enquiry
    3. Collins Webinars - Working your Diary Page
    4. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)
    5. Collins Webinars - Booking Types Explained

  3. Latest News & Changes in Collins →

    1. Collins Update 02/12/2019 - Big Launch: Collins Calls
    2. Collins Update 22/11/2019 - Floorplan Drag & Drop Feature
    3. Collins Update 17/09/2019 - 1 New Feature - Automatically mark a customer as 'LEFT'
    4. Collins Update 09/09/2019 - Great New Feature for Multi-Venues & SCA
    5. Collins Update 08/06/2019 - 3 New Features - 5/10/15 Late buttons, Venue Tags and WORD DOC Reservation labels

  4. Show me how to quickly..  →

    1. TOP TIPS: How to get the most out of your Collins system
    2. How to reset your password
    3. Dashboard - How to stop bookings coming in during service
    4. Enquiries - How to find bookings in your Collins system
    5. Enquiries - How do I find cancelled bookings for a certain date?

  5. Training Videos - Using Collins →

    1. Basics of Using Collins
    2. How to log in & set up for the day
    3. Enquiries: Explanation of the Enquiries Page
    4. Enquiries: Within a Booking / Enquiry
    5. Enquiries: How to use Labels and Follow Ups

  6. Training Videos - Venue Settings  →

    1. A full set up run through - all you need to know about your settings
    2. How to set up your Collins system for Enquiries only
    3. How to set up an Auto-Confirm Booking Type
    4. How to set up an Enquiry Only Booking Type
    5. How to set up your Booking Types using the templates

  7. Settings - Booking Types FAQs →

    1. TRAINING VIDEOS: setting up your booking types
    2. Saving Progress in Settings
    3. Creating a Booking type from a template
    4. Booking Types - Setting up an auto-confirm only booking type
    5. Booking Types - Setting up an enquiry only booking type

  8. Settings - Tables/Areas FAQs →

    1. TRAINING VIDEO: setting up the sections in the below articles
    2. General Information - Explained
    3. General Information - Venue Tags
    4. Diary Settings - Live service tools
    5. Tables/Areas - Overview

  9. Settings - Floorplan, Opening Times, Unavailable Dates,Pre Orders & Labels FAQs →

    1. TRAINING VIDEO: setting up the sections in the below articles
    2. Floorplans - Drawing your floorplan
    3. Opening Times - Configuring opening and closing times
    4. Opening Times - Override Dates
    5. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made

  10. Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs →

    1. TRAINING VIDEO: setting up the sections in the below articles
    2. Emails & Texts - Set the name and address your emails come from
    3. Emails & Texts - Booking & Enquiry notifications
    4. Emails & Texts - Add a logo to your emails
    5. Emails & Texts - Including yourself in all emails & checking your email history

  11. Settings - Venue Group  →

    1. Venue Group - Group Details
    2. Venue Group - Labels
    3. Venue Group - Emails
    4. Venue Group - How to automatically inform the customer which table/area they have booked
    5. Venue Group - Invoicing & Contracts

  12. Using Collins for Marketing and Promotion →

    1. Marketing and Promotion (For DesignMyNight Bookings Partners)
    2. Updating your DesignMyNight venue page
    3. Promoting Your Event on DesignMyNight (Collins Partners)
    4. Top Tips for promoting Offers on DesignMyNight
    5. Top tips to making Father’s Day a Winner

  13. API, Integration & booking URL Information →

    1. API / Integration website
    2. Booking URL Generator
    3. Zonal Integration FAQs
    4. Zonal API FAQs
    5. Adding google analytics tracking code to the booking widget

  14. Widget V1 Information →

    1. Booking Widget Codes
    2. Widget - Mandatory Fields
    3. Widget - Can I hide the ‘Until’ field on the Booking Form?
    4. Widget - Setting up Multi-lingual widgets (Translation settings)
    5. Widget - It doesn't appear to work correctly or doesn't look as it should do

  15. Widget V2 Information →

    1. Collins Widget Wizard - Overview
    2. Collins Widget Wizard - Specific Booking Types
    3. Collins Widget Wizard - Custom Source
    4. Collins Widget Wizard - Styling the Widget
    5. Collins Widget Wizard - Google Analytics

  16. Enquiries Page FAQs →

    1. TRAINING VIDEOS: your Enquiries page
    2. Collins Dashboard - Overview
    3. Collins Dashboard - Internal team notifications
    4. Enquiries Page - Enquiry List
    5. Enquiries Page - How can I see my Confirmed bookings?

  17. Diary, Floorplan & Run Sheet FAQs →

    1. TRAINING VIDEOS: your Diary/Floorplan pages
    2. Diary/Floorplan/Run sheet - Top Navigation Panel
    3. Diary/Floorplan/Run sheet - Changing the Date
    4. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
    5. Diary/Floorplan/Run sheet - Add a booking (video)

  18. Reports & Customer Database FAQs →

    1. TRAINING VIDEOS: your Reports and Customers sections
    2. Reports - Weekly and Monthly Overview
    3. Reports - Filtering by Zone in Monthly Overview
    4. Reports - Walk in Report
    5. Reports - Week's Run Sheet in PDF

  19. Adding and Managing your Users  →

    1. How to add a user and user permissions explained (video)
    2. How to add users to your system
    3. User permissions explained and how to change them
    4. Restricted User Permission Settings
    5. I want to add a new user, but I do not have this option in Settings?

  20. Tonic - Selling & Listing Ticketed Events →

    1. Listing & selling tickets

  21. Troubleshooting  →

    1. How Do I Clear My Browser History/Cache?
    2. Having issues with the system on a specific device
    3. If you think Collins is down, not loading or working as usual? - Troubleshooting Tips to action
    4. How to take a screenshot of the Console
    5. Dashboard - Service Status - where to check for issues within the system

  22. All articles →

    1. Listing & selling tickets
    2. See previous bookings from a customer
    3. TOP TIPS: How to get the most out of your Collins system
    4. Filtering the Customers section
    5. How do I respond to a review?

Feedback and Knowledge Base

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