Knowledge Base

← Collins Customer Success Portal - Support & Queries

  1. Excellent Extra Features  →

    1. COMING SOON: Collins Call - FAQs
    2. Collins and Soda integration
    3. Collins Docs - Attaching Files/documents to bookings in Collins
    4. Collins Pre-Orders Video - How To
    5. Explaining Pre-Order tab updates

  2. Collins Training Webinars →

    1. Collins Webinars - Information and Registration Page
    2. Collins Webinars - Managing your enquiries page and working on an enquiry
    3. Collins Webinars - Working your Diary Page
    4. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)
    5. Collins Webinars - Booking Types Explained

  3. Latest News & Changes in Collins →

    1. Collins Update 02/12/2019 - Big Launch: Collins Calls
    2. Collins Update 22/11/2019 - Floorplan Drag & Drop Feature
    3. Collins Update 17/09/2019 - 1 New Feature - Automatically mark a customer as 'LEFT'
    4. Collins Update 09/09/2019 - Great New Feature for Multi-Venues & SCA
    5. Collins Update 08/06/2019 - 3 New Features - 5/10/15 Late buttons, Venue Tags and WORD DOC Reservation labels

  4. Show me how to quickly..  →

    1. Getting the most of your Collins system - our Top Tips
    2. How to reset your password
    3. Dashboard - How to stop bookings coming in during service
    4. Enquiries - How to find bookings in your Collins system
    5. Enquiries - How do I find cancelled bookings for a certain date?

  5. Training Videos - Using Collins →

    1. 1) How to log in & set up for the day
    2. 2) Managing enquiries, emailing customers, filtering enquiries & understanding your Notification centre
    3. 3) Working your floorplan [Preparing for service]
    4. 4) Working your floorplan [Live Service]
    5. 5) Working your Diary & Downloading Run Sheets

  6. Training Videos - Venue Settings  →

    1. 1) Adding/Editing Booking Types & Setting Their Rules
    2. 2) Setting up your walk-in durations
    3. 3) Setting up your diary and table capacities
    4. 4) Setting/Editing your opening times
    5. 5) Closing dates on your booking widget

  7. Settings - Booking Types FAQs →

    1. Creating a Booking type from a template
    2. Booking Types - Setting up an auto-confirm only booking type
    3. Booking Types - Setting up an enquiry only booking type
    4. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
    5. Booking Types - Setting up a Guest list booking type

  8. Settings - Tables/Areas FAQs →

    1. General Information - Explained
    2. Tables/Areas - Overview
    3. Tables/Areas - Adding new tables
    4. Tables/Areas - Setting/editing table capacities
    5. Tables/Areas - Bookable From / Until

  9. Settings - Floorplan, Unavailable Dates,Pre Orders & Labels FAQs →

    1. Floorplans - Drawing your floorplan
    2. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made
    3. Unavailable Dates - How to shut the booking widget if you are full or closed
    4. Unavailable Dates - Stop taking bookings in your back-end admin on a particular date
    5. Close Areas - How to stop an area from being automatically booked

  10. Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs →

    1. Emails & Texts - Set the name and address your emails come from
    2. Emails & Texts - Booking & Enquiry notifications
    3. Emails & Texts - Add a logo to your emails
    4. Emails & Texts - Including yourself in all emails & checking your email history
    5. Emails & Texts - Setting your automatic booking reminder email

  11. Settings - Venue Group  →

    1. Venue Group - Group Details
    2. Venue Group - Labels
    3. Venue Group - Setting up Booking Types
    4. Venue Group - Invoicing & Contracts
    5. Venue Group - Emails

  12. Using Collins for Marketing and Promotion →

    1. Marketing and Promotion (For DesignMyNight Bookings Partners)
    2. Updating your DesignMyNight venue page
    3. Promoting Your Event on DesignMyNight (Collins Partners)
    4. Top Tips for promoting Offers on DesignMyNight
    5. Top tips to making Father’s Day a Winner

  13. API, Integration & booking URL Information →

    1. API / Integration website
    2. Booking URL Generator
    3. Facebook Widget Set Up
    4. Zonal Integration FAQs
    5. Zonal API FAQs

  14. Widget V1 Information →

    1. Booking Widget Codes
    2. Widget - Mandatory Fields
    3. Widget - Can I hide the ‘Until’ field on the Booking Form?
    4. Widget - Setting up Multi-lingual widgets (Translation settings)
    5. Widget - It doesn't appear to work correctly or doesn't look as it should do

  15. Widget V2 Information →

    1. Collins Widget Wizard - Overview
    2. Collins Widget Wizard - Specific Booking Types
    3. Collins Widget Wizard - Custom Source
    4. Collins Widget Wizard - Styling the Widget
    5. Collins Widget Wizard - Google Analytics

  16. Enquiries Page FAQs →

    1. Collins Dashboard - Overview
    2. Collins Dashboard - Internal team notifications
    3. Enquiries Page - Sorting enquiries & bookings
    4. Enquiries Page - Enquiry List
    5. Enquiries Page - Booking Status Explained

  17. Diary, Floorplan & Run Sheet FAQs →

    1. Diary/Floorplan/Run sheet - Top Navigation Panel
    2. Diary/Floorplan/Run sheet - Changing the Date
    3. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
    4. Diary/Floorplan/Run sheet - Add a booking (video)
    5. Diary/Floorplan/Run sheet - Add a walk-in (video)

  18. Reports & Customer Database →

    1. Reports - Weekly and Monthly Overview
    2. Reports - Walk in Report
    3. Reports - Filtering by Zone in Monthly Overview
    4. Reports - How can I print a list of bookings for the coming week?
    5. Reports - Week's Pre-Orders Report

  19. Adding and Managing your Users  →

    1. How to add users to your system
    2. User permissions explained and how to change them
    3. Restricted User Permission Settings
    4. Where can I add users, I do not have this option in Settings?
    5. It says 'User couldn’t be added' when I'm trying to add someone to my user list

  20. Tonic - Selling & Listing Ticketed Events →

    1. Listing & selling tickets

  21. Troubleshooting  →

    1. How Do I Clear My Browser History/Cache?
    2. Having issues with the system on a specific device
    3. So you think Collins is down, not loading or not working as usual?
    4. How to take a screenshot of the Console
    5. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?

  22. All articles →

    1. Floorplans - Drawing your floorplan
    2. Emails & Texts - Set the name and address your emails come from
    3. How to add users to your system
    4. Listing & selling tickets
    5. See previous bookings from a customer

Feedback and Knowledge Base

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