Knowledge Base

← Collins Customer Success Portal - Support & Queries

  1. Excellent Extra Features  →

    1. Collins Docs - Attaching Files/documents to bookings in Collins
    2. Collins Pre-Orders Video - How To
    3. Explaining Pre-Order tab updates
    4. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]
    5. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items

  2. Collins Training Webinars →

    1. Collins Webinars - Information and Registration Page
    2. Collins Webinars - Managing your enquiries page and working on an enquiry
    3. Collins Webinars - Working your Diary Page
    4. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)
    5. Collins Webinars - Booking Types Explained

  3. Latest News & Changes in Collins →

    1. Collins Update 20/04/2018 - GDPR Changes
    2. Collins Update 17/04/2018 - New Feature: Booking Contracts
    3. Collins Update 23/02/2018 - Collins Stability Improvements
    4. Collins Update 06/02/2018 - Get free social media exposure with us
    5. Collins Update 30/01/2018 - Adding bookings to multiple dates

  4. Show me how to quickly..  →

    1. Collins Top Tips
    2. How do I reset my password?
    3. Dashboard - Stop bookings coming in during service?
    4. Enquiries - I Cannot Seem To Find A Booking In Collins?
    5. Enquiries - How do I find cancelled bookings for a certain date?

  5. Training Videos - Using Collins →

    1. 1) How to log in & set up for the day
    2. 2) Managing enquiries, emailing customers, filtering enquiries & understanding your Notification centre
    3. 3) Working your floorplan [Preparing for service]
    4. 4) Working your floorplan [Live Service]
    5. 5) Working your Diary & Downloading Run Sheets

  6. Training Videos - Venue Settings  →

    1. 1) Adding/Editing Booking Types & Setting Their Rules
    2. 2) Setting up your walk-in durations
    3. 3) Setting up your diary and table capacities
    4. 4) Setting/Editing your opening times
    5. 5) Closing dates on your booking widget

  7. Settings - Booking Types FAQs →

    1. Booking Types - Setting up an auto-confirm only booking type
    2. Booking Types - Setting up an enquiry only booking type
    3. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
    4. Booking Types - Setting up a Guest list booking type
    5. Booking Types - Setting up a Private Hire booking type

  8. Settings - Tables/Areas FAQs →

    1. Tables/Areas - Overview
    2. Tables/Areas - Setting/editing table capacities
    3. Tables/Areas - Bookable From / Until
    4. Tables/Areas - Editing table names and capacities
    5. Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area

  9. Settings - Floorplan, Unavailable Dates,Pre Orders & Labels FAQs →

    1. Floorplans - Drawing your floorplan
    2. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made
    3. Unavailable Dates - How to shut the booking widget if you are full or closed
    4. Unavailable Dates - Stop taking bookings in your back-end admin on a particular date
    5. Close Areas - How to stop an area from being automatically booked

  10. Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs →

    1. Emails & Texts - Set the name and address your emails come from
    2. Emails & Texts - Booking notifications
    3. Emails & Texts - Add a logo to your emails
    4. Emails & Texts - Including yourself in all emails & checking your email history
    5. Emails & Texts - Setting your automatic booking reminder email

  11. Settings - Venue Group  →

    1. Venue Group - Group Details
    2. Venue Group - Labels
    3. Venue Group - Setting up Booking Types
    4. Venue Group - Invoicing & Contracts
    5. Venue Group - Emails

  12. Using Collins for Marketing and Promotion →

    1. Using Collins for Marketing and Promotion
    2. Updating your DesignMyNight venue page
    3. Promoting Your Event on DesignMyNight (Collins Partners)

  13. API, Integrations and Widget Information →

    1. API / Integration website
    2. Widget - Codes
    3. Widget - Mandatory Fields
    4. Widget - Can I hide the ‘Until’ field on the Booking Form?
    5. Widget - Setting up Multi-lingual widgets (Translation settings)

  14. Enquiries Page FAQs →

    1. Collins Dashboard - Overview
    2. Collins Dashboard - Internal team notifications
    3. Enquiries Page - Sorting enquiries & bookings
    4. Enquiries Page - Enquiry List
    5. Enquiries Page - Booking Status Explained

  15. Diary, Floorplan & Run Sheet FAQs →

    1. Diary/Floorplan/Run sheet - Top Navigation Panel
    2. Diary/Floorplan/Run sheet - Changing the Date
    3. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
    4. Diary/Floorplan/Run sheet - Add a booking (video)
    5. Diary/Floorplan/Run sheet - Add a walk-in (video)

  16. Reports & Customer Database →

    1. Reports - Weekly and Monthly Overview
    2. Reports - Walk in Report
    3. Reports - Filtering by Zone in Monthly Overview
    4. Reports - How can I print a list of bookings for the coming week?
    5. Reports - Week's Pre-Orders Report

  17. Adding and Managing your Users  →

    1. How to add users to your system
    2. User permissions explained and how to change them
    3. Restricted User Permission Settings
    4. Where can I add users, I do not have this option in Settings?
    5. It says 'User couldn’t be added' when I'm trying to add someone to my user list

  18. Tonic - Selling & Listing Ticketed Events →

    1. Listing & selling tickets

  19. Troubleshooting  →

    1. How Do I Clear My Browser History/Cache?
    2. Having issues with the system on a specific device
    3. So you think Collins is down, not loading or not working as usual?
    4. How to take a screenshot of the Console
    5. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?

  20. All articles →

    1. Floorplans - Drawing your floorplan
    2. Emails & Texts - Set the name and address your emails come from
    3. How to add users to your system
    4. Listing & selling tickets
    5. See previous bookings from a customer

Feedback and Knowledge Base

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