Knowledge Base

← Collins Customer Success Portal - Support & Queries

  1. Excellent Extra Features  →

    1. Collins Docs - Attaching Files/documents to bookings in Collins
    2. Collins Pre-Orders Video - How To
    3. Explaining Pre-Order tab updates
    4. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]
    5. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items

  2. Collins Training Webinars →

    1. Collins Webinars - Information and Registration Page
    2. Collins Webinars - Managing your enquiries page and working on an enquiry
    3. Collins Webinars - Working your Diary Page
    4. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)
    5. Collins Webinars - Booking Types Explained

  3. Latest News & Changes in Collins →

    1. Collins Update 20/07/2018 - New Feature: Booking Prompts plus creating your own booking stages, updates to the restricted user permissions and booking buffer
    2. Collins Update 12/07/2018 - 4 New Collins Improvements
    3. Collins Update 02/07/2018 - New Support System - Register now
    4. Collins Update 22/05/2018 - GDPR - Contract Addendum
    5. Collins Update 04/05/2018 - Soda Launch: E-Vouchers

  4. Show me how to quickly..  →

    1. Collins Top Tips
    2. How do I reset my password?
    3. Dashboard - Stop bookings coming in during service?
    4. Enquiries - I Cannot Seem To Find A Booking In Collins?
    5. Enquiries - How do I find cancelled bookings for a certain date?

  5. Training Videos - Using Collins →

    1. 1) How to log in & set up for the day
    2. 2) Managing enquiries, emailing customers, filtering enquiries & understanding your Notification centre
    3. 3) Working your floorplan [Preparing for service]
    4. 4) Working your floorplan [Live Service]
    5. 5) Working your Diary & Downloading Run Sheets

  6. Training Videos - Venue Settings  →

    1. 1) Adding/Editing Booking Types & Setting Their Rules
    2. 2) Setting up your walk-in durations
    3. 3) Setting up your diary and table capacities
    4. 4) Setting/Editing your opening times
    5. 5) Closing dates on your booking widget

  7. Settings - Booking Types FAQs →

    1. Booking Types - Setting up an auto-confirm only booking type
    2. Booking Types - Setting up an enquiry only booking type
    3. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
    4. Booking Types - Setting up a Guest list booking type
    5. Booking Types - Setting up a Private Hire booking type

  8. Settings - Tables/Areas FAQs →

    1. General Information - Explained
    2. Tables/Areas - Overview
    3. Tables/Areas - Setting/editing table capacities
    4. Tables/Areas - Bookable From / Until
    5. Tables/Areas - Editing table names and capacities

  9. Settings - Floorplan, Unavailable Dates,Pre Orders & Labels FAQs →

    1. Floorplans - Drawing your floorplan
    2. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made
    3. Unavailable Dates - How to shut the booking widget if you are full or closed
    4. Unavailable Dates - Stop taking bookings in your back-end admin on a particular date
    5. Close Areas - How to stop an area from being automatically booked

  10. Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs →

    1. Emails & Texts - Set the name and address your emails come from
    2. Emails & Texts - Booking notifications
    3. Emails & Texts - Add a logo to your emails
    4. Emails & Texts - Including yourself in all emails & checking your email history
    5. Emails & Texts - Setting your automatic booking reminder email

  11. Settings - Venue Group  →

    1. Venue Group - Group Details
    2. Venue Group - Labels
    3. Venue Group - Setting up Booking Types
    4. Venue Group - Invoicing & Contracts
    5. Venue Group - Emails

  12. Using Collins for Marketing and Promotion →

    1. Using Collins for Marketing and Promotion
    2. Updating your DesignMyNight venue page
    3. Promoting Your Event on DesignMyNight (Collins Partners)
    4. Top Tips for promoting Offers on DesignMyNight

  13. API, Integrations and Widget Information →

    1. API / Integration website
    2. Widget - Codes
    3. Widget - Mandatory Fields
    4. Widget - Can I hide the ‘Until’ field on the Booking Form?
    5. Widget - Setting up Multi-lingual widgets (Translation settings)

  14. Enquiries Page FAQs →

    1. Collins Dashboard - Overview
    2. Collins Dashboard - Internal team notifications
    3. Enquiries Page - Sorting enquiries & bookings
    4. Enquiries Page - Enquiry List
    5. Enquiries Page - Booking Status Explained

  15. Diary, Floorplan & Run Sheet FAQs →

    1. Diary/Floorplan/Run sheet - Top Navigation Panel
    2. Diary/Floorplan/Run sheet - Changing the Date
    3. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
    4. Diary/Floorplan/Run sheet - Add a booking (video)
    5. Diary/Floorplan/Run sheet - Add a walk-in (video)

  16. Reports & Customer Database →

    1. Reports - Weekly and Monthly Overview
    2. Reports - Walk in Report
    3. Reports - Filtering by Zone in Monthly Overview
    4. Reports - How can I print a list of bookings for the coming week?
    5. Reports - Week's Pre-Orders Report

  17. Adding and Managing your Users  →

    1. How to add users to your system
    2. User permissions explained and how to change them
    3. Restricted User Permission Settings
    4. Where can I add users, I do not have this option in Settings?
    5. It says 'User couldn’t be added' when I'm trying to add someone to my user list

  18. Tonic - Selling & Listing Ticketed Events →

    1. Listing & selling tickets

  19. Troubleshooting  →

    1. How Do I Clear My Browser History/Cache?
    2. Having issues with the system on a specific device
    3. So you think Collins is down, not loading or not working as usual?
    4. How to take a screenshot of the Console
    5. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?

  20. All articles →

    1. Floorplans - Drawing your floorplan
    2. Emails & Texts - Set the name and address your emails come from
    3. How to add users to your system
    4. Listing & selling tickets
    5. See previous bookings from a customer

Feedback and Knowledge Base

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