Enquiries Page FAQs

← Knowledge Base

  1. TRAINING VIDEOS - your Enquiries page

  2. Collins Dashboard - Overview

  3. Collins Dashboard - Internal team notifications

  4. Enquiries Page - Enquiry List

  5. Enquiries Page - How can I see my Confirmed bookings?

  6. Enquiries Page - Sorting enquiries & bookings

  7. Enquiries Page - Booking Status Explained

  8. Enquiries Page - What does it mean to 'Take' an enquiry?

  9. Enquiries Page - Manually adding new enquiries

  10. Enquiries Page - Assigned to me/Assigned to anyone

  11. Enquiries Page - Search Bar

  12. Enquiries Page - Filtering enquiries & bookings

  13. Enquiries Page - How to use the filter tool [VIDEO]

  14. Enquiries Page - Download button

  15. Enquiries Page - CSV Download

  16. Enquiries Page - Downloading Large Enquiry Data Downloads

  17. Enquiries Page - Finding out which bookings were a 'No Show'

  18. Enquiries Page - Find a colleague's 'In Progress' enquiries

  19. Enquiries Page - Notification Centre Explained

  20. Enquiries Page - Keeping your Notification Centre up to date

  21. Enquiries Page - Notification Centre Explained [VIDEO]

  22. Enquiries Page - Email bounced notification

  23. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?

  24. Enquiries Page - Sent Messages

  25. Within a Booking/Enqiury - The DMN Reference Number

  26. Within a Booking/Enquiry - Customer Details

  27. Within a Booking/Enquiry - Saving a booking/enquiry

  28. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04

  29. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?

  30. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)

  31. Within a Booking/Enquiry - Booking Details

  32. Within a Booking/Enquiry - Booking details tab [VIDEO]

  33. Within a Booking/Enquiry - Default Duration

  34. Within a Booking/Enquiry - Booking Prompts

  35. Within a Booking/Enquiry - Additional Details

  36. Within a Booking/Enquiry - Commission Box

  37. Within a Booking/Enquiry - Set Up Requirements

  38. Within a Booking/Enquiry - Booking Set Up Requirements [VIDEO]

  39. Within a Booking/Enquiry - Assign to Areas

  40. Within a Booking/Enquiry - Area Search/Smart Space Finder

  41. Within a Booking/Enquiry - Area Search/Smart Space Finder [VIDEO]

  42. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking

  43. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking [VIDEO]

  44. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking

  45. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking [VIDEO]

  46. Within a Booking/Enquiry - Allocating a seat number to your customer orders

  47. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay

  48. Within a Booking/Enquiry - Card Authentication and Other Payments [VIDEO]

  49. Within a Booking/Enqiury - Adding a minimum spend

  50. Within a Booking/Enquiry - Invoice/VAT Receipt

  51. Within a Booking/Enquiry - Invoices [VIDEO]

  52. Within a Booking/Enquiry - Sending emails to your customers

  53. Within a Booking/Enquiry - Sending attachments in emails

  54. Within a Booking/ Enquiry - Sending emails to your customers [VIDEO]

  55. Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking

  56. Within a Booking/Enquiry - Remove customer requests from confirmation emails

  57. Within a Booking/Enquiry - Booking History

  58. Within a Booking/Enquiry - Booking History [VIDEO]

  59. Within a Booking/Enquiry - PRINT button (function sheets)

  60. Within a Booking Enquiry - Formatting Pre-orders on your Function Sheet

  61. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)

  62. Within a Booking/Enquiry - Duplicating/copying a booking once

  63. Within a Booking/Enquiry - Adding Bookings to Multiple Dates

  64. Within a Booking/Enquiry - Sections explained

  65. Within a Booking/Enquiry - Compiling and Sending a Contract

  66. Within a Booking/Enquiry - Contracts [VIDEO]

  67. Within a Booking/Enquiry - The importance of using Labels

  68. Within a Booking/Enquiry - Set yourself a reminder

  69. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place

  70. Within a Booking/Enquiry - Find a Customer

  71. Within a Booking/Enquiry - Customer Profile

  72. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

  73. Within a Booking/Enquiry - How to update a customers marketing permission

  74. Within a Booking/ Enquiry- How to delete a booking/enquiry

Feedback and Knowledge Base

(thinking…)