Troubleshooting ← Knowledge Base Troubleshooting - How Do I Clear My Browser History/Cache? Troubleshooting - How to clear your browser history/cache [VIDEO] Troubleshooting - Having issues with the system on a specific device Troubleshooting - If you think Collins is down, not loading or working as usual? - Troubleshooting Tips to action Troubleshooting - How to take a screenshot of the Console Troubleshooting - How to take a screenshot of the console [VIDEO] Troubleshooting - Something not looking right? Here's how you raise an issue with our team Troubleshooting - Why does my DesignMyNight page say: ‘We are currently not taking online bookings?’ Collins Support - How to contact, knowledge resources and troubleshooting advice Daily usage - Dashboard - Service Status - where to check for issues within the system Daily usage - Help! I’ve accidentally closed bookings for the day on the Dashboard. How do I reopen? Daily usage - It Says: ‘This Booking Is Out of Date. Refresh’ Daily usage - Email Delivery issues - Notifications and things to note Daily usage - Our confirmation emails are not being received! Daily usage - Attachments are not opening on the customer’s side Daily usage - How to remove a future booking from the waitlist Daily usage - Why aren’t all my labels showing? Daily usage - Why are my bookings going straight to ‘left’ when I check them in? Top Tips - Collins Spec Sheet Top Tips - Collins Supported Browsers Top Tips - Night Mode Top Tips - Collins Domains Top Tips - GDPR in Collins Venue Settings - Bookings are closed on the widget but I don’t know why? Venue Settings - Testing your booking type rules Venue Settings - Testing your booking type rules [VIDEO] Venue Settings - The time on my Diary view does not start on the hour Venue Settings - I’ve added another Booking Type but it’s not appearing on the widget on our DesignMyNight page? Pre-orders - Customer is unable to access the Menus. Can I reopen the Pre-order link? Pre-orders - I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop-down list Pre-orders - Pre-order link says: 'This booking is not eligible for pre-orders.' Collins Pay/Auth - How do I unauthenticate a card? Collins Pay/Auth - I’ve set up customer payments to automatically take a deposit at the point of booking but it’s not working Collins Pay/Auth - When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do? Collins Pay/Auth - Refunding a customer when they have a new bank card Collins Pay/Auth - Customer is saying they have been charged twice. How do I check this? Collins Pay/Auth - The customer says they’ve been charged £1 Collins Pay/Auth - Why am I not getting an alert in the Notification centre when a payment is made Collins Pay/Auth - Why doesn’t the payment record display any card details? Collins Pay/Auth - What happens if my customer emails me with their card details? Collins Pay/Auth - The customer can see on their app that payment has been taken, but we never received it?