Troubleshooting

← Knowledge Base

  1. How Do I Clear My Browser History/Cache?

  2. Having issues with the system on a specific device

  3. So you think Collins is down, not loading or not working as usual?

  4. Dashboard - Collins doesn’t appear to be working as usual, is there something happening?

  5. Collins seems really slow today

  6. How to Raise a Ticket

  7. Collins Spec Sheet

  8. Collins Supported Browsers

  9. It Says: “This Booking Is Out of Date. Refresh”

  10. Customer is unable to access the Menus, can I reopen the Pre-order link?

  11. I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list

  12. The time on my Diary view does not start on the hour

  13. How do I unauthenticate a card?

  14. I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working

  15. When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?

  16. My emails to customers keep bouncing! What can I do so they deliver?

  17. Collins Pay - Refunding a customer when they have a new bank card

  18. Our confirmation emails are not being received!

  19. Attachments are not opening on the customer’s side

Feedback and Knowledge Base

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