Troubleshooting ← Knowledge Base How Do I Clear My Browser History/Cache? Having issues with the system on a specific device So you think Collins is down, not loading or not working as usual? How to take a screenshot of the Console Dashboard - Collins doesn’t appear to be working as usual. Is there something happening? Collins seems really slow today How to Raise a Ticket Collins Spec Sheet Collins Supported Browsers It Says: “This Booking Is Out of Date. Refresh” Customer is unable to access the Menus, can I reopen the Pre-order link? I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list The time on my Diary view does not start on the hour How do I unauthenticate a card? I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do? My emails to customers keep bouncing! What can I do so they deliver? Collins Pay - Refunding a customer when they have a new bank card Our confirmation emails are not being received! Attachments are not opening on the customer’s side Customer Payments - Customer is saying they have been charged twice. How do I check this? The customer says they’ve been charged £1 Bookings are closed on the widget but I don’t know why? How to remove a booking from the waitlist Why am I not getting a notification when a payment is made Why does my DesignMyNight page say we are currently not taking online bookings? Why are not all my labels showing? Pre-order link says 'This booking is not eligible for pre-orders.' Why doesn’t the payment record display any card details? Testing your booking type rules Night Mode What happens if my customer emails me with their card details?