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← Knowledge Base

  1. A full set up run through - all you need to know about your settings

  2. Adding google analytics tracking code to the booking widget

  3. Am I able to see what changes a user made on a certain date?

  4. API / Integration website

  5. Attachments are not opening on the customer’s side

  6. Authentication v Authorisation - What's the Difference?

  7. Auto Double Confirm - Set Up

  8. Auto Double Confirm - Texts and Diary/Floorplan Usage

  9. Automated Reports - Venue Level

  10. Basics of Using Collins

  11. Booking Set Up requirements

  12. Booking Types - Adding & Editing Your Booking Types

  13. Booking Types - Adding Text to the Cancellation Email Message

  14. Booking Types - Adding Text to the Confirmation Email Message

  15. Booking Types - Adding Text to the Enquiry Received Email Message

  16. Booking Types - Allow the system to take as an enquiry if the booking can’t be auto-confirmed

  17. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry

  18. Booking Types - Allowing customers to select a package when making an enquiry/booking

  19. Booking Types - Areas for this Booking Type

  20. Booking Types - Automated email template examples

  21. Booking Types - Availability - Copy from Type

  22. Booking Types - Availability - Min and Max enquiry size

  23. Booking Types - Availability - Min, max and set durations on bookings

  24. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type

  25. Booking Types - Availability - Setting booking policies

  26. Booking Types - Availability - Setting same-day booking rules

  27. Booking Types - Birthday Field (DOB)

  28. Booking Types - Booking Prompts

  29. Booking Types - Close bookings for a specific booking type

  30. Booking Types - Create a booking type for one date or a certain date range

  31. Booking Types - Cross-sell your venues to the customer

  32. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings

  33. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings

  34. Booking Types - Deleting a booking type

  35. Booking Types - How do I turn off auto-confirm for a day or a few days

  36. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool

  37. Booking Types - How to limit the changes customers may make to their booking

  38. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry

  39. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings

  40. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings

  41. Booking Types - How/Why do I need to create a Value Per Head?

  42. Booking Types - Limiting how far in advance a booking can be made

  43. Booking Types - Max number of people allowed to auto-confirm (per booking type)

  44. Booking Types - Overriding booking types for specific dates

  45. Booking Types - Picking different time and duration slot intervals

  46. Booking Types - Removing the duration field on the widget

  47. Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry

  48. Booking Types - Restricting the number of covers that can be booked at certain times

  49. Booking Types - Rules dependent on number of guests

  50. Booking Types - Setting a hierarchy of tables & zones for bookings to be auto-confirmed into

  51. Booking Types - Setting the number of days before a booking/enquiry can be received

  52. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book

  53. Booking Types - Setting up a Guest list booking type

  54. Booking Types - Setting up a Private Hire booking type

  55. Booking Types - Setting up an auto-confirm only booking type

  56. Booking Types - Setting up an enquiry only booking type

  57. Booking Types - Setting up Auto-confirm for a particular date/event

  58. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type

  59. Booking Types - Type Colour

  60. Booking URL Generator

  61. Booking Widget Codes

  62. Bookings are closed on the widget but I don’t know why?

  63. Cannot find access the Venue Group page

  64. Card Authentication - How To

  65. Changed Rules Notification Setup- Enabling email notifications for rule updates

  66. Christmas - Make Collins Work For You!

  67. Close Areas - How to stop an area from being automatically booked

  68. Collins and Soda integration

  69. Collins Call - FAQs

  70. Collins Dashboard - Internal team notifications

  71. Collins Dashboard - Overview

  72. Collins Docs - Attaching Files/documents to bookings in Collins

  73. Collins Domains

  74. Collins Live Wait - Training Video

  75. Collins LiveWait - How do I add someone to the wait list?

  76. Collins LiveWait - Texts Explained

  77. Collins LiveWait FAQs

  78. Collins Mail - FAQs

  79. Collins Mail - How To Setup an 'Out of Office' Automated Reply

  80. Collins Mail - Sorting the order of New Messages

  81. Collins Pay & Card Authentication FAQs

  82. Collins Pay - 3D Secure

  83. Collins Pay - Adding Payment/Authentication templates

  84. Collins Pay - Avoiding Fraud Disputes

  85. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?

  86. Collins Pay - How Do I Refund a Customer?

  87. Collins Pay - How To

  88. Collins Pay - Postcode Validation

  89. Collins Pay - Refunding a customer when they have a new bank card

  90. Collins Pay - Setting Automated Reminder Emails

  91. Collins Pay - Where Can I View All Refunds?

  92. Collins Pay - Where can I view my Customer Payments?

  93. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]

  94. Collins Pre Orders - FAQ's

  95. Collins Pre Orders - Make menus available 'while booking' or 'when booking is confirmed'

  96. Collins Pre Orders - Take both a deposit and a pre-order payment for auto-confirm bookings

  97. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items

  98. Collins Pre-Orders - Adding payment for pre-orders

  99. Collins Pre-Orders - Applying a discount to a Menu

  100. Collins Pre-Orders - Applying multi-buy Discounts on your menu items

  101. Collins Pre-Orders - Can I set a cut off date for Pre-orders to be made?

  102. Collins Pre-Orders - Can my customers edit their order?

  103. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number

  104. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues

  105. Collins Pre-Orders - Deleting a Pre-order

  106. Collins Pre-Orders - Dietary Requirements/Allergies

  107. Collins Pre-Orders - Downloading the 'Food Sheet'

  108. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually

  109. Collins Pre-Orders - How to Send a Menu

  110. Collins Pre-Orders - How to Setup Guide

  111. Collins Pre-Orders - Kitchen Sheet

  112. Collins Pre-Orders - Managing Your Place Cards

  113. Collins Pre-Orders - Ordering on behalf of someone else.

  114. Collins Pre-Orders - Payment Options

  115. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards

  116. Collins Pre-Orders - Sending Multiple Menus

  117. Collins Pre-orders - Setting Automated Reminder Emails

  118. Collins Pre-Orders - Setting Automated Reminder Emails

  119. Collins Pre-Orders - Setting Minimum and Maximum order limits

  120. Collins Pre-Orders Video - How To

  121. Collins seems really slow today

  122. Collins Spec Sheet

  123. Collins Supported Browsers

  124. Collins Update 02/05/2018 - New Feature: Stop No Shows

  125. Collins Update 02/06/2017 - Three New Improvements

  126. Collins Update 02/07/2018 - New Support System - Register now

  127. Collins Update 02/11/2018 - New Features - Automatic SMS Confirmations and Auto Double Confirm

  128. Collins Update 02/12/2019 - Big Launch: Collins Calls

  129. Collins Update 03/05/2017 - Collins Webinars

  130. Collins Update 04/03/2019 - Enquiry Received Date in the Enquiries page

  131. Collins Update 04/05/2018 - Soda Launch: E-Vouchers

  132. Collins Update 06/02/2018 - Get free social media exposure with us

  133. Collins Update 06/02/2019 - 2 New Features - Creating Booking Slots and Creating Booking types from a template

  134. Collins Update 06/09/2017 - NEW: Collins Pre-Order Version 2

  135. Collins Update 06/12/2017 - "Compact view" on Diary View

  136. Collins Update 07/03/2017 - New Feature - The Collins Smart Space Finder!

  137. Collins Update 08/01/2018 - New Launch: Collins Docs

  138. Collins Update 08/06/2019 - 3 New Features - 5/10/15 Late buttons, Venue Tags and WORD DOC Reservation labels

  139. Collins Update 09/09/2019 - Great New Feature for Multi-Venues & SCA

  140. Collins Update 09/11/2017 - 4 New Features & NYE

  141. Collins Update 12/07/2018 - New Free Feature - Custom Booking Stages

  142. Collins Update 12/11/2018 - NEW Launch: Bookings Overview Calendar

  143. Collins Update 13/03/2017 - New Floorplan Tweaks

  144. Collins Update 15/02/2017 - Source Reports and Improvements to Enquiry Management

  145. Collins Update 17/04/2018 - New Feature: Booking Contracts

  146. Collins Update 17/04/2019 - 4 x Improvers - Timers on Payment Links, Pre-order Filtering, Auto-Confirm Y/N in the Enquiry download and Reports Filtering by auto-confirm and walk-ins

  147. Collins Update 17/09/2019 - 1 New Feature - Automatically mark a customer as 'LEFT'

  148. Collins Update 18/01/2019 - New icon for corporate bookings, offers section, Soda and Collins Integration, 'Push to Till' filter

  149. Collins Update 19/10/2017 - Halloween Help & Webinar Training

  150. Collins Update 19/11/2018 - IMP: Information About Emailing in Collins

  151. Collins Update 20/01/2017 - Walk-ins Report and Moving Bookings on the Floor Plan

  152. Collins Update 20/02/2019 - Set Defaults for Customised Runsheet and Integration with SODA

  153. Collins Update 20/04/2018 - GDPR Changes

  154. Collins Update 20/05/2019 - Phase 2 Launch: Reserve with Google

  155. Collins Update 20/06/2017 - NEW Invoicing/Receipt Feature + 6 Improvements

  156. Collins Update 20/07/2018 - New Feature: Booking Prompts plus creating your own booking stages, updates to the restricted user permissions and booking buffer

  157. Collins Update 21/02/2017 - Important Collins Pay Update

  158. Collins Update 21/11/2018 - Are you New Year's Eve ready?

  159. Collins Update 22/03/2017 - Run Sheet & Function Sheet Improvements

  160. Collins Update 22/05/2018 - GDPR - Contract Addendum

  161. Collins Update 22/11/2019 - 1 New Feature - Drag & Drop bookings in to the Floor plan

  162. Collins Update 22/11/2019 - Floorplan Drag & Drop Feature

  163. Collins Update 23/02/2018 - Collins Stability Improvements

  164. Collins Update 24/04/2019 - Reserve with Google - New Launch

  165. Collins Update 25/05/2017 - New Waiter Slip Feature and a Guest List Improvement

  166. Collins Update 26/04/2019 - 2 x Improvers - Pre-order and Payment Icons in Check-in List and a Customers Section update

  167. Collins Update 30/01/2018 - Adding bookings to multiple dates

  168. Collins Update 30/03/2017 - Improvements to auto-confirm rules and the Close Areas section

  169. Collins Update 31/01/2019 - Email notifications for admin changes, filtering 'walk-ins' in reports and message for enquiries page CSV

  170. Collins Update 31/07/2017 - NEW bolt on - Collins LiveWait

  171. Collins Updates 06/09/2016 - Collins Pre-orders and more accurate reporting

  172. Collins Updates 10/11/2016 - Postcodes when using Collins Pay

  173. Collins Updates 12/01/2017 - Monthly View Filter and Customer Requests

  174. Collins Updates 13/09/2016 - Collins Pre-orders improvements

  175. Collins Updates 18/10/2016 - Additional reporting functionality

  176. Collins Updates 18/11/2016 - Automatic cancellation emails

  177. Collins Updates 20/09/2016 - New notifications and longer time-slot intervals

  178. Collins Updates 23/08/2016 - New user permissions

  179. Collins Updates 26/10/2016 - Check-in list and Help section

  180. Collins Updates 30/11/2016 - Automated reports & pre-orders

  181. Collins Webinars - Booking Types Explained

  182. Collins Webinars - Booking Types Explained

  183. Collins Webinars - Collins Mail - How to send emails, where you will receive replies and setting up templates

  184. Collins Webinars - Collins Pre Orders - Admin / Place Cards / Function Sheets

  185. Collins Webinars - Information and Registration Page

  186. Collins Webinars - Managing your enquiries page and working on an enquiry

  187. Collins Webinars - Prepping for and using Collins in Live Service

  188. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)

  189. Collins Webinars - Using Collins Pay & Authentication

  190. Collins Webinars - Using Collins Pay & Authentication

  191. Collins Webinars - Working The Diary Page

  192. Collins Webinars - Working your Diary Page

  193. Collins Webinars - Your Enquiries Page Explained

  194. Collins Webinars - Your Reports section explained

  195. Collins Widget Wizard - Custom Return URL

  196. Collins Widget Wizard - Custom Source

  197. Collins Widget Wizard - Google Analytics

  198. Collins Widget Wizard - Overview

  199. Collins Widget Wizard - Specific Booking Types

  200. Collins Widget Wizard - Styling the Widget

  201. Contracts & Invoices Set Up - Setting Up Invoicing Details Per Venue

  202. Copy Venue Rules - Coping settings from one venue to another venue(s) in the same group

  203. Creating a Booking type from a template

  204. Creating Hyperlinks within Collins

  205. Customer Database - CSV Download

  206. Customer Database - How do I download the details of all customers who have given marketing permission?

  207. Customer Database - How to add a New Customer

  208. Customer Database - How to download customer's emails

  209. Customer Database - How to update a customers marketing permissions

  210. Customer is unable to access the Menus, can I reopen the Pre-order link?

  211. Customer Payments - Customer is saying they have been charged twice. How do I check this?

  212. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?

  213. Dashboard - How to stop bookings coming in during service

  214. Diary - A chronological list of all the bookings for the day

  215. Diary - Displaying your Zones in the Diary

  216. Diary - Fifteen minute warning within the Diary

  217. Diary - How to move/add bookings to Tables/Areas in your Diary

  218. Diary - New/Open Enquiries and Unassigned rows in the grid

  219. Diary - Stop Auto-confirm bookings being placed on certain Tables/Areas

  220. Diary - The numbers in bold at the top of the diary page

  221. Diary - Using your Diary - Your Table List and Capacities

  222. Diary - Warnings in your Diary

  223. Diary - ‘Options’ explained

  224. Diary / Floor plan- ‘Running Late’ Buttons on the Booking Bar

  225. Diary/Floorplan - 'Space Optimiser' feature

  226. Diary/Floorplan - Automatically mark bookings as left when the booking is finished

  227. Diary/Floorplan - Booking Stages

  228. Diary/Floorplan - Booking Type Colours

  229. Diary/Floorplan - Check in Panel - Filter option

  230. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings

  231. Diary/Floorplan - Check in Panel - What each section means

  232. Diary/Floorplan - Checking in a booking and the expanded booking details panel

  233. Diary/Floorplan - Checking in early/late bookings in live service

  234. Diary/Floorplan - How to Record a 'No Show'

  235. Diary/Floorplan - Un-check someone in

  236. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded

  237. Diary/Floorplan - Warning(s) when adding bookings

  238. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?

  239. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins

  240. Diary/Floorplan/Run sheet - Add a booking (video)

  241. Diary/Floorplan/Run sheet - Add a walk-in (video)

  242. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool

  243. Diary/Floorplan/Run sheet - Adding notes for the day

  244. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking

  245. Diary/Floorplan/Run sheet - Booking Prompts

  246. Diary/Floorplan/Run sheet - Changing the Date

  247. Diary/Floorplan/Run sheet - How to create a Wait List

  248. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules

  249. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings

  250. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.

  251. Diary/Floorplan/Run sheet - Top Navigation Panel

  252. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary

  253. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs

  254. Diary/Floorplan/Runsheet - How to add a walk-in

  255. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)

  256. Diary/Run sheet - Download a Run Sheet

  257. Diary/Run sheet - Information that is automatically included in the Customised Run Sheet

  258. Diary/Run sheet - ‘Download/Print’ - Guestlist PDF and Excel

  259. Diary/Run sheet - ‘Download/Print’ - Place Cards

  260. Diary/Run sheet - ‘Download/Print’ - Reservation Labels

  261. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet

  262. Diary: Explanation of the Check In list and Expanded Panel

  263. Diary: Explanation of the Diary Page

  264. Diary: Using the Diary Page during service

  265. Downloading your booking data

  266. Downloading your customer data

  267. Emails & Texts - Add a logo to your emails

  268. Emails & Texts - Adding a new email template/message and attachments

  269. Emails & Texts - Automated email template examples

  270. Emails & Texts - Booking & Enquiry notifications

  271. Emails & Texts - Disable the 'cancel booking' button in customer emails

  272. Emails & Texts - Editing an email template/message

  273. Emails & Texts - Including yourself in all emails & checking your email history

  274. Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.

  275. Emails & Texts - Remove 'Hi customer name' on emails

  276. Emails & Texts - Sending SMS messages

  277. Emails & Texts - Set the name and address your emails come from

  278. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking

  279. Emails & Texts - Setting up SMS

  280. Emails & Texts - Setting up SMS templates

  281. Emails & Texts - Setting up your SMS name

  282. Emails & Texts - Setting your automatic booking reminder email

  283. Emails & Texts - Setting your automatic follow-up (leave a review) email

  284. Enquiries - 'Our Enquiries Seem to Have Disappeared!' - Assigned to me/Assigned to Anyone

  285. Enquiries - How do I find cancelled bookings for a certain date?

  286. Enquiries - How to find bookings in your Collins system

  287. Enquiries Page - Assigned to me/Assigned to anyone

  288. Enquiries Page - Booking Status Explained

  289. Enquiries Page - Change History

  290. Enquiries Page - CSV Download

  291. Enquiries Page - Downloading Large Enquiry Data Downloads

  292. Enquiries Page - Email bounced notification

  293. Enquiries Page - Enquiry List

  294. Enquiries Page - Filtering enquiries & bookings

  295. Enquiries Page - Find a colleague's 'In Progress' enquiries

  296. Enquiries Page - Find a current booking/enquiry

  297. Enquiries Page - Finding out which bookings were a 'No Show'

  298. Enquiries Page - How can I see my Confirmed bookings?

  299. Enquiries Page - Keeping your Notification Centre up to date

  300. Enquiries Page - Manually adding new enquiries

  301. Enquiries Page - Notification Centre Explained

  302. Enquiries Page - Search Bar

  303. Enquiries Page - Sent Messages

  304. Enquiries Page - Sorting enquiries & bookings

  305. Enquiries Page - What does it mean to 'Take' an enquiry?

  306. Enquiries Page - What is the 'Download' button for?

  307. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?

  308. Enquiries: Explanation of the Enquiries Page

  309. Enquiries: How to use Labels and Follow Ups

  310. Enquiries: Within a Booking / Enquiry

  311. Explaining Pre-Order tab updates

  312. Extra Feature : Collins Mail (How To Video)

  313. Extra Feature : Collins Pay (How To Video)

  314. Extra Feature : Collins Pre-Orders (How To Video)

  315. Facebook Widget Set Up

  316. Filtering the Customers section

  317. Fixed Price Menu Messages

  318. Floor plan- Dragging and dropping a booking into a table

  319. Floor Plan: Explanation of the Floor Plan

  320. Floor Plan: Using the Floor Plan during service

  321. Floorplan - Adding a booking directly into a Table

  322. Floorplan - Allocating tables using the floorplan

  323. Floorplan - Booking Progress Bar

  324. Floorplan - Different coloured outlines on Tables

  325. Floorplan - How to switch between multiple floorplans

  326. Floorplan - Move bookings around in the floorplan

  327. Floorplan - Moving bookings around in the Table Activity Section

  328. Floorplan - Quickly adding a booking to multiple tables in the Floorplan

  329. Floorplan - Table Activity for the day

  330. Floorplan - What does the orange outline on tables mean?

  331. Floorplans - Drawing your floorplan

  332. Forgotten your password?

  333. GDPR

  334. General Information - Explained

  335. General Information - Venue Tags

  336. Getting the most of your Collins system - our Top Tips

  337. Guest List - Managing your Guest List in Collins

  338. Having issues with the system on a specific device

  339. Help! I’ve accidentally closed bookings for the day on the Dashboard. How do I reopen?

  340. How can I see what permissions my Users have for my venue?

  341. How Do I Clear My Browser History/Cache?

  342. How do I respond to a review?

  343. How do I unauthenticate a card?

  344. How do I update my User Name?

  345. How to add users to your system

  346. How to log in & set up for the day

  347. How to remove a booking from the waitlist

  348. How to reset your password

  349. How to set up an Auto-Confirm Booking Type

  350. How to set up an Enquiry Only Booking Type

  351. How to set up your Booking Types using the templates

  352. How to set up your Collins system for Enquiries only

  353. How to take a screenshot of the Console

  354. I Can’t Move Bookings Around Properly

  355. I Can’t See ‘Venue Group’ in My Settings?

  356. I have updated a Users permissions but this hasn't changed for the User

  357. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?

  358. Invoicing - Setting Up Invoicing Details Per Venue

  359. Is Collins Pay and Authentication Compliant and Secure

  360. It says 'User couldn’t be added' when I'm trying to add someone to my user list

  361. It Says: “This Booking Is Out of Date. Refresh”

  362. It won't let me assign a table even though I have entered the table in Tables/Areas

  363. I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list

  364. I’ve added another ‘Booking Type’ but it’s not appearing on the widget on our DesignMyNight page?

  365. I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working

  366. Labels & colours - Adding/editing booking action labels

  367. Labels & colours - Adding/editing customer labels

  368. Labels & colours - Assigning Booking Type Colours

  369. Labels & colours - Setting up No Show and Cancellation Labels

  370. Limit Arrivals - Restricting the number of covers that can be booked at certain times

  371. Listing & selling tickets

  372. Marketing and Promotion (For DesignMyNight Bookings Partners)

  373. My account name has changed?

  374. My emails to customers keep bouncing! What can I do so they deliver?

  375. Need to create a user password?

  376. Night Mode

  377. Offers - Setting up offers

  378. Opening Times - Configuring opening and closing times

  379. Opening Times - Override Dates

  380. Our confirmation emails are not being received!

  381. Pre Orders - Adding/editing packages and pre-orders

  382. Pre Orders - How do I add menus to my system?

  383. Pre-order link says 'This booking is not eligible for pre-orders.'

  384. Previous Improvement Emails

  385. Print outs: Downloading Run Sheets from Collins

  386. Promoting Your Event on DesignMyNight (Collins Partners)

  387. Removing users from your Collins system.

  388. Reporting - Venue Overview Screen

  389. Reports - Automated Reports

  390. Reports - Bank Transfers

  391. Reports - Booking Overview Calendar - Monthly View

  392. Reports - Booking Type Breakdown

  393. Reports - Bookings Overview Calendar - Weekly

  394. Reports - Collins Pay Payments

  395. Reports - Filtering by Zone in Monthly Overview

  396. Reports - How can I print a list of bookings for the coming week?

  397. Reports - How is the 'Forecast' calculated?

  398. Reports - Payments

  399. Reports - Setting Customised Run Sheet Default Options

  400. Reports - Source Breakdown

  401. Reports - Status Breakdown and User Performance Reports

  402. Reports - Venue Availability Report: How full are we?

  403. Reports - Walk in Report

  404. Reports - Week's Pre-Orders Report

  405. Reports - Weekly and Monthly Overview

  406. Reports - What does Booking Velocity show?

  407. Reports - What does the Pre-order Summary and Pre-orders list show?

  408. Reserve with Google - FAQs

  409. Restricted User Permission Settings

  410. Run Sheet - Sorting the Run Sheet alphabetically

  411. Run sheet - What is the 'Run Sheet' section and how do I use it?

  412. Saving Progress in Settings

  413. See previous bookings from a customer

  414. Setting up a custom source to display in Collins

  415. So you think Collins is down, not loading or not working as usual?

  416. Someone has left the company and we want to change the Collins user account to another name. How do we do this?

  417. Something not looking right? Here's how you raise an issue with our team

  418. Tables/Areas - Adding new tables

  419. Tables/Areas - Adding/editing zones

  420. Tables/Areas - Allow multiple groups to be confirmed into one Table/Area

  421. Tables/Areas - Assigning a table/area to a zone

  422. Tables/Areas - Bookable From / Until

  423. Tables/Areas - Changing the Table Order

  424. Tables/Areas - Editing table names and capacities

  425. Tables/Areas - How To Set Up a Guest List Area

  426. Tables/Areas - Joined Tables/Areas

  427. Tables/Areas - Multiple groups into one area - Adding a group buffer

  428. Tables/Areas - Overriding your Table rules

  429. Tables/Areas - Overview

  430. Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area

  431. Tables/Areas - Setting/editing table capacities

  432. Tables/Areas - Updating & Changing Tables

  433. Testing your booking type rules

  434. The customer says they’ve been charged £1

  435. The time on my Diary view does not start on the hour

  436. Top Tips for promoting Offers on DesignMyNight

  437. Top tips to making Father’s Day a Winner

  438. Trouble shooting - Collins is running slow for me

  439. Trouble shooting - Collins not working as usual?

  440. Trouble shooting - I need help with Collins

  441. Trouble shooting - unable to see all bookings/enquiries?

  442. Unavailable Dates - How to notify the team in your Diary page of a closure of a particular date

  443. Unavailable Dates - How to shut the booking widget if you are full or closed

  444. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made

  445. Unlinked Messages - “We received the below message at your Collins email address but weren't able to link it to a booking”

  446. Updating your DesignMyNight venue page

  447. User Account - How to update your password and name

  448. User permissions explained and how to change them

  449. Users - Notification when a user email address has been changed.

  450. Using the Reports section

  451. Venue Group - Adding/editing sources

  452. Venue Group - Booking Custom Field

  453. Venue Group - Booking Set Up Requirements

  454. Venue Group - Changed Rules Notification Setup

  455. Venue Group - Emails

  456. Venue Group - Enquiries

  457. Venue Group - Facebook Widgets

  458. Venue Group - Group Details

  459. Venue Group - How to automatically inform the customer which table/area they have booked

  460. Venue Group - Invoicing & Contracts

  461. Venue Group - Labels

  462. Venue Group - Marketing Preferences

  463. Venue Group - Offers

  464. Venue Group - Payment Availability

  465. Venue Group - Payments

  466. Venue Group - Pre-Orders

  467. Venue Group - Reports

  468. Venue Group - Reports - Setting Default Customised Run Sheet Options

  469. Venue Group - Setting up 'Not Sure' Booking Types

  470. Venue Group- Venue Tags

  471. Warning Indicators in Collins

  472. What happens if my customer emails me with their card details?

  473. What is Reserve with Google?

  474. What is the DMN Reference Number and Where Can I find it?

  475. When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?

  476. Where can I add users, I do not have this option in Settings?

  477. Where will I be warned that I am exceeding a Limit Arrivals rule?

  478. Why am I not getting a notification when a payment is made

  479. Why are my bookings going straight to ‘left’ when I check them in?

  480. Why are not all my labels showing?

  481. Why can't I see my daily diary view?

  482. Why does my DesignMyNight page say we are currently not taking online bookings?

  483. Why doesn’t the payment record display any card details?

  484. Why is it saying that “No tables are available for 3 hours” when we have space?

  485. Widget - Can I hide the ‘Until’ field on the Booking Form?

  486. Widget - I am receiving emails into my system meant for another of our venues

  487. Widget - It doesn't appear to work correctly or doesn't look as it should do

  488. Widget - LiveWait Code

  489. Widget - Mandatory Fields

  490. Widget - Setting up Multi-lingual widgets (Translation settings)

  491. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet

  492. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates

  493. Within a Booking/Enquiry - I need to unlock a table but I'm unable to do so

  494. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay

  495. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place

  496. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking

  497. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking

  498. Within a Booking/Enquiry - Additional Details

  499. Within a Booking/Enquiry - Allocating a seat number to your customer orders

  500. Within a Booking/Enquiry - Area Search/Smart Space Finder

  501. Within a Booking/Enquiry - Assign to Areas

  502. Within a Booking/Enquiry - Booking Details

  503. Within a Booking/Enquiry - Booking History

  504. Within a Booking/Enquiry - Booking Prompts

  505. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04

  506. Within a Booking/Enquiry - Commission Box

  507. Within a Booking/Enquiry - Compiling and Sending a Contract

  508. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking

  509. Within a Booking/Enquiry - Customer Details

  510. Within a Booking/Enquiry - Customer Profile

  511. Within a Booking/Enquiry - Default Duration

  512. Within a Booking/Enquiry - Duplicating/copying a booking once

  513. Within a Booking/Enquiry - Find a Customer

  514. Within a Booking/Enquiry - Function Sheet - sorting pre orders by sub-type

  515. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

  516. Within a Booking/Enquiry - How to update a customers marketing permission

  517. Within a Booking/Enquiry - Invoice/VAT Receipt

  518. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party

  519. Within a Booking/Enquiry - PRINT button (function sheets)

  520. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)

  521. Within a Booking/Enquiry - Remove customer requests from confirmation emails

  522. Within a Booking/Enquiry - Saving a booking/enquiry

  523. Within a Booking/Enquiry - Sections explained

  524. Within a Booking/Enquiry - Sending attachments in emails

  525. Within a Booking/Enquiry - Sending emails to your customers

  526. Within a Booking/Enquiry - Set Up Requirements

  527. Within a Booking/Enquiry - Set yourself a reminder

  528. Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking

  529. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)

  530. Within a Booking/Enquiry - The importance of using Labels

  531. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?

  532. Zonal API FAQs

  533. Zonal Integration FAQs

  534. “Sorry, this user couldn’t be added”

Feedback and Knowledge Base

(thinking…)