All articles
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2015: Changes and New Features brought in
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2016: Changes and New Features brought in
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2017: Changes and New Features brought in
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2018: Changes and New Features brought in
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2019: Changes and New Features brought in
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A full set up run through - all you need to know about your settings [VIDEO]
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Account - How do I log a case in the Support Portal?
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Account - How do I update my User Name?
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Account - How to reset your password
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Adding google analytics tracking code to the booking widget
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Adding internal or run sheet notes to a booking [VIDEO]
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Admin - Error 'Sorry, this user couldn’t be added”
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Admin - Why is it saying that “No tables are available for 3 hours” when we have space?
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API / Integration website
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Authentication vs. Authorisation - What's the Difference?
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Basics of Using Collins [VIDEO]
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Booking Set Up requirements - How to set up
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Booking Set Up requirements - How to set up [VIDEO]
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Booking Set Up Requirements [VIDEO]
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Booking Types - Adding & Editing Your Booking Types
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Booking Types - Adding Text to the Cancellation Email Message
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Booking Types - Adding Text to the Confirmation Email Message
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Booking Types - Adding Text to the Enquiry Received Email Message
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Booking Types - Allow the system to take as an enquiry if the booking can’t be auto-confirmed
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Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry
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Booking Types - Allowing customers to select a package when making an enquiry/booking
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Booking Types - Areas for this Booking Type
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Booking Types - Automated email template examples
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Booking Types - Availability - Copy from Type
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Booking Types - Availability - Min and Max enquiry size
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Booking Types - Availability - Min, max and set durations on bookings
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Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type
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Booking Types - Availability - Setting booking policies
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Booking Types - Availability - Setting same-day booking rules
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Booking Types - Birthday Field (DOB)
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Booking Types - Booking Prompts
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Booking Types - Choosing what capacity Auto-confirm bookings should use to place bookings
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Booking Types - Close bookings for a specific booking type
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Booking Types - Create a booking type for one date or a certain date range
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Booking Types - Creating a Booking type from a template
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Booking Types - Cross-sell your venues to the customer
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Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings
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Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings
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Booking Types - Deleting a booking type
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Booking Types - How do I turn off auto-confirm for a day or a few days
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Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool
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Booking Types - How to limit the changes customers may make to their booking
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Booking Types - How to set up a Takeaway/ Delivery Booking Type [VIDEO]
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Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry
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Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings
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Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings
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Booking Types - How to take a Payment or Authentication at point of booking [VIDEO]
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Booking Types - How to take Pre-orders at point of booking [VIDEO]
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Booking Types - How/Why do I need to create a Value Per Head?
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Booking Types - Limiting how far in advance a booking can be made
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Booking Types - Max number of people allowed to auto-confirm (per booking type)
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Booking Types - Overriding booking types for specific dates
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Booking Types - Picking different time and duration slot intervals
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Booking Types - Removing the duration field on the widget
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Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry
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Booking Types - Restricting the number of covers that can be booked at certain times
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Booking Types - Rules dependent on number of guests
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Booking Types - Setting a hierarchy of tables & zones for bookings to be auto-confirmed into
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Booking Types - Setting Limit Arrival Rules [VIDEO]
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Booking Types - Setting the number of days before a booking/enquiry can be received
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Booking Types - Setting up a Booking Type that is not Visible to Customers to Book
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Booking Types - Setting up a Christmas Booking type [VIDEO]
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Booking Types - Setting up a Guest list booking type
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Booking Types - Setting up a Mandatory Pre-Order with Payment booking type
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Booking Types - Setting up a Private Hire booking type
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Booking Types - Setting up an auto-confirm only booking type
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Booking Types - Setting up an enquiry only booking type
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Booking Types - Setting up an Enquiry only Booking Type for Customers to Order Takeaway & Deliveries
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Booking Types - Setting up Auto-confirm for a particular date/event
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Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
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Booking Types - Type Colour
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Booking URL Generator
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Card Authentication - How To
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Changed Rules Notification Set Up [VIDEO]
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Changed Rules Notifications - Enabling email notifications for rule updates
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Changed Rules Notifications - How to set up [VIDEO]
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Christmas - Make Collins Work For You!
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Close Areas - How to stop an area from being automatically booked
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Collins and Soda integration
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Collins Auto Double Confirm - How to [VIDEO]
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Collins Auto Double Confirm - Set Up
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Collins Auto Double Confirm - Texts and Diary/Floorplan Usage
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Collins Call - FAQs
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Collins Call - How to [VIDEO]
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Collins Dashboard - Internal team notifications
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Collins Dashboard - Overview
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Collins Docs - Attaching files/documents to bookings in Collins
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Collins Docs - How to [VIDEO]
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Collins LiveWait - FAQs
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Collins LiveWait - How do I add someone to the wait list?
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Collins LiveWait - How to [VIDEO]
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Collins LiveWait - Texts Explained
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Collins Mail - FAQs
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Collins Mail - How to
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Collins Mail - How to [VIDEO]
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Collins Mail - How To Setup an 'Out of Office' Automated Reply [VIDEO]
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Collins Mail - Sorting the order of New Messages
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Collins Mail - Unlinked Messages - “We received the below message at your Collins email address but weren't able to link it to a booking”
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Collins Pay - 3D Secure
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Collins Pay - Adding Payment/Authentication templates
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Collins Pay - Avoiding Fraud Disputes
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Collins Pay - Email notifications when a customer makes a payment/authenticates a card
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Collins Pay - How Do I Refund a Customer?
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Collins Pay - How To
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Collins Pay - How to [VIDEO]
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Collins Pay - Postcode Validation
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Collins Pay - Setting Automated Reminder Emails
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Collins Pay - Where Can I View All Refunds?
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Collins Pay - Where can I view my Customer Payments?
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Collins Pay & Card Authentication FAQs
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Collins Pay/Auth - Customer is saying they have been charged twice. How do I check this?
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Collins Pay/Auth - How do I unauthenticate a card?
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Collins Pay/Auth - I’ve set up customer payments to automatically take a deposit at the point of booking but it’s not working
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Collins Pay/Auth - Refunding a customer when they have a new bank card
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Collins Pay/Auth - The customer can see on their app that payment has been taken, but we never received it?
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Collins Pay/Auth - The customer says they’ve been charged £1
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Collins Pay/Auth - What happens if my customer emails me with their card details?
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Collins Pay/Auth - When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?
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Collins Pay/Auth - Why am I not getting an alert in the Notification centre when a payment is made
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Collins Pay/Auth - Why doesn’t the payment record display any card details?
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Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items
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Collins Pre-Orders - Adding payment for pre-orders
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Collins Pre-Orders - Applying a discount to a Menu
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Collins Pre-Orders - Applying multi-buy Discounts on your menu items
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Collins Pre-Orders - Can my customers edit their order?
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Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number
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Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues
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Collins Pre-Orders - Deleting a Pre-order
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Collins Pre-Orders - Dietary Requirements and Allergies [What your customer sees]
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Collins Pre-Orders - Dietary Requirements/Allergies [How to add]
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Collins Pre-Orders - Downloading the 'Food Sheet'
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Collins Pre-Orders - FAQ's
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Collins Pre-orders - Fixed Price Menu Messages
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Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually
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Collins Pre-Orders - How to add your pre-order items [VIDEO]
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Collins Pre-Orders - How to create your pre-order menus [VIDEO]
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Collins Pre-Orders - How to manually add pre-orders to a booking/ enquiry [VIDEO]
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Collins Pre-Orders - How to Send a Pre-order Menu
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Collins Pre-Orders - How to setup pre-order items and menus
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Collins Pre-Orders - Kitchen Sheet
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Collins Pre-Orders - Make menus available 'while booking' or 'when booking is confirmed'
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Collins Pre-Orders - Managing Your Place Cards
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Collins Pre-Orders - Ordering on behalf of someone else
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Collins Pre-Orders - Payment Options
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Collins Pre-Orders - Printing / Adding a Logo to your Place Cards
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Collins Pre-Orders - Reopening completed orders
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Collins Pre-Orders - Sending a Pre-order Menu [VIDEO]
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Collins Pre-Orders - Sending Multiple Menus
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Collins Pre-Orders - Setting a cut off date for Pre-orders to be made
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Collins Pre-Orders - Setting Automated Reminder Emails
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Collins Pre-Orders - Setting Minimum and Maximum order limits
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Collins Pre-Orders - Take both a deposit and a pre-order payment for auto-confirm bookings
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Collins Pre-Orders - Taking payments for pre-orders at the point of booking
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Collins Support - How to contact, knowledge resources and troubleshooting advice
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Collins Update 03/04/2020 - Changes to our processes
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Collins Update 03/06/2020 - Let's Get You Back To Business
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Collins Update 22/11/2019 - 1 New Feature - Drag & Drop bookings in to the Floor plan
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Collins Webinars - Booking Types Explained
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Collins Webinars - Booking Types Explained
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Collins Webinars - Collins Mail - How to send emails, where you will receive replies and setting up templates
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Collins Webinars - Collins Pre Orders - Admin / Place Cards / Function Sheets
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Collins Webinars - Information and Registration Page
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Collins Webinars - Managing your enquiries page and working on an enquiry
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Collins Webinars - Prepping for and using Collins in Live Service
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Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)
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Collins Webinars - Using Collins Pay & Authentication
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Collins Webinars - Using Collins Pay & Authentication
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Collins Webinars - Working The Diary Page
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Collins Webinars - Working your Diary Page
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Collins Webinars - Your Enquiries Page Explained
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Collins Webinars - Your Reports section explained
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Collins Widget Wizard - Custom Return URL
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Collins Widget Wizard - Custom Source
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Collins Widget Wizard - Google Analytics
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Collins Widget Wizard - Overview
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Collins Widget Wizard - Specific Booking Types
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Collins Widget Wizard - Styling the Widget
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Copy Venue Rules - Coping settings from one venue to another venue(s) in the same group
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Copy Venue Rules - How to use [VIDEO]
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COVID-19 Venue status
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Customer Database - CSV Download
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Customer Database - How do I download the details of all customers who have given marketing permission?
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Customer Database - How to add a New Customer
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Customer Database - How to download customer's emails
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Customer Database - How to update a customers marketing permissions
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Customer Database - Understanding and Using your Customer Database [VIDEO]
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Customers - Understanding and Using your Customer Database [VIDEO]
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Daily usage - Attachments are not opening on the customer’s side
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Daily usage - Dashboard - Service Status - where to check for issues within the system
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Daily usage - Email Delivery issues - Notifications and things to note
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Daily usage - Help! I’ve accidentally closed bookings for the day on the Dashboard. How do I reopen?
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Daily usage - How to remove a future booking from the waitlist
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Daily usage - It Says: ‘This Booking Is Out of Date. Refresh’
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Daily usage - Our confirmation emails are not being received!
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Daily usage - Why are my bookings going straight to ‘left’ when I check them in?
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Daily usage - Why aren’t all my labels showing?
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Dashboard - How to stop bookings coming in during service
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Diary - ‘Options’ explained
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Diary - A chronological list of all the bookings for the day
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Diary - Explanation of the Check In list and Expanded Panel [VIDEO]
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Diary - Explanation of the Diary Page [VIDEO]
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Diary - Fifteen minute warning within the Diary
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Diary - How to move/add bookings to Tables/Areas in your Diary
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Diary - New/Open Enquiries and Unassigned rows in the grid
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Diary - Stop Auto-confirm bookings being placed on certain Tables/Areas
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Diary - The numbers in bold at the top of the diary page
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Diary - Using the Diary Page during service [VIDEO]
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Diary - Using your Diary - Your Table List and Capacities
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Diary - Warnings in your Diary
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Diary - Why can't I see my daily diary view?
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Diary Settings - How to set up [VIDEO]
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Diary Settings - Live service tools
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Diary/Floor plan - ‘Running Late’ Buttons on the Booking Bar
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Diary/Floorplan - 'Space Optimiser' feature [VIDEO]
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Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins
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Diary/Floorplan - Automatically mark bookings as left when the booking is finished
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Diary/Floorplan - Booking Stages
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Diary/Floorplan - Booking Type Colours
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Diary/Floorplan - Check in Panel - Filter option
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Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings
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Diary/Floorplan - Check in Panel - What do the notification icons mean?
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Diary/Floorplan - Check in Panel - What each section means
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Diary/Floorplan - Checking in a booking and the expanded booking details panel
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Diary/Floorplan - Checking in early/late bookings in live service
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Diary/Floorplan - How to Record a 'No Show'
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Diary/Floorplan - How to un-check a guest [VIDEO]
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Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded
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Diary/Floorplan - Warning Indicators in Collins
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Diary/Floorplan - Warning(s) when adding bookings
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Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool
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Diary/Floorplan/Run sheet - Adding notes for the day
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Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking
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Diary/Floorplan/Run sheet - Booking Prompts
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Diary/Floorplan/Run sheet - Changing the Date
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Diary/Floorplan/Run sheet - Check-in counter
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Diary/Floorplan/Run sheet - How to create a Wait List
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Diary/Floorplan/Run sheet - How to uncheck a guest if they have been accidentally checked-in
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Diary/Floorplan/Run sheet - Make it mandatory to assign a table(s) to all bookings & enquiries
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Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules
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Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings
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Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.
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Diary/Floorplan/Run Sheet - Site Information
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Diary/Floorplan/Run sheet - Top Navigation Panel
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Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
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Diary/Floorplan/Run Sheet - Waiter Slips/In-Service Print Outs
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Diary/Floorplan/Run sheet - Where will I be warned that I am exceeding a Limit Arrivals rule?
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Diary/Floorplan/Runsheet - How to add a booking during service [VIDEO]
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Diary/Floorplan/Runsheet - How to add a booking during service [VIDEO]
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Diary/Floorplan/Runsheet - How to add a booking during service [VIDEO]
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Diary/Floorplan/Runsheet - How to add a walk-in
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Diary/Floorplan/Runsheet - How to add a walk-in [VIDEO]
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Diary/Floorplan/Runsheet - How to add a walk-in [VIDEO]
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Diary/Floorplan/Runsheet - How to add a walk-in [VIDEO]
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Diary/Run sheet - 'Download/Print' - Kitchen Sheet
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Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)
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Diary/Run sheet - ‘Download/Print’ - Guestlist PDF and Excel
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Diary/Run sheet - ‘Download/Print’ - Place Cards
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Diary/Run sheet - ‘Download/Print’ - Reservation Labels
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Diary/Run sheet - ‘Download/Print’ - Short Run Sheet
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Diary/Run sheet - Download a Run Sheet [VIDEO]
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Diary/Run sheet - Information that is automatically included in the Customised Run Sheet
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Emails & Texts - Add a logo to your emails
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Emails & Texts - Adding a new email template/message and attachments
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Emails & Texts - Automated email template examples
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Emails & Texts - Booking & Enquiry notifications
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Emails & Texts - Creating Hyperlinks within Collins
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Emails & Texts - Disable the 'cancel booking' button in customer emails
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Emails & Texts - Editing an email template/message
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Emails & Texts - Including yourself in all emails & checking your email history
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Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.
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Emails & Texts - Remove 'Hi customer name' on emails
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Emails & Texts - Sending SMS messages
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Emails & Texts - Set the name and address your emails come from
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Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking
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Emails & Texts - Setting up SMS
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Emails & Texts - Setting up SMS templates
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Emails & Texts - Setting up your SMS name
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Emails & Texts - Setting your automatic booking reminder email
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Emails & Texts - Setting your automatic follow-up (leave a review) email
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Emails & Texts Settings [VIDEO]
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Enquiries - 'Our Enquiries Seem to Have Disappeared!' - Assigned to me/Assigned to Anyone
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Enquiries - Explanation of the Enquiries Page [VIDEO]
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Enquiries - How do I find cancelled bookings for a certain date? [VIDEO]
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Enquiries - How to find bookings in your Collins system
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Enquiries - How to use Labels and Follow Ups [VIDEO]
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Enquiries - How to use the filter tool [VIDEO]
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Enquiries - Within a Booking / Enquiry [VIDEO]
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Enquiries Page - Assigned to me/Assigned to anyone
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Enquiries Page - Booking Status Explained
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Enquiries Page - CSV Download
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Enquiries Page - Download button
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Enquiries Page - Downloading Large Enquiry Data Downloads
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Enquiries Page - Email bounced notification
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Enquiries Page - Enquiry List
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Enquiries Page - Filtering enquiries & bookings
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Enquiries Page - Find a colleague's 'In Progress' enquiries
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Enquiries Page - Finding out which bookings were a 'No Show'
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Enquiries Page - How can I see my Confirmed bookings?
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Enquiries Page - How to Mass Reject Bookings
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Enquiries Page - How to use the filter tool [VIDEO]
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Enquiries Page - Keeping your Notification Centre up to date
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Enquiries Page - Manually adding new enquiries
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Enquiries Page - Notification Centre Explained
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Enquiries Page - Notification Centre Explained [VIDEO]
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Enquiries Page - Search Bar
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Enquiries Page - Sent Messages
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Enquiries Page - Sorting enquiries & bookings
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Enquiries Page - What does it mean to 'Take' an enquiry?
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Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
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Floor Plan - Explanation of the Floor Plan [VIDEO]
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Floor plan - How to move bookings around [VIDEO]
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Floor Plan - Using the Floor Plan during service [VIDEO]
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Floor plans - Drawing your floor plan
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Floor plans - Drawing your floor plan [VIDEO]
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Floorplan - Adding a booking directly into a Table
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Floorplan - Allocating tables using the floorplan
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Floorplan - Booking Progress Bar
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Floorplan - Different coloured outlines on Tables
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Floorplan - Dragging and dropping a booking into a table
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Floorplan - How to switch between multiple floorplans
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Floorplan - Moving bookings around in the Table Activity Section
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Floorplan - Quickly adding a booking to multiple tables in the Floorplan
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Floorplan - Table Activity for the day
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Forgotten your password? [VIDEO]
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General Information - Explained
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General Information - Venue Tags
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Guest List - Managing your Guest List in Collins
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How do I respond to a review?
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How To - Card Authentication and Other Payments [VIDEO]
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How To - Contracts [VIDEO]
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How To - Invoices [VIDEO]
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How To - Venue Tags [VIDEO]
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How to add your Pre-order Items [VIDEO]
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How to close your Tables/Areas [VIDEO]
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How to create your Pre-order Menus [VIDEO]
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How to draw your Floor Plan [VIDEO]
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How to log in & set up for the day [VIDEO]
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How to set up an Auto-Confirm Booking Type [VIDEO]
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How to set up an Enquiry Only Booking Type [VIDEO]
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How to set up Tables/Areas [VIDEO]
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How to set up the Unavailable Dates section [VIDEO]
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How to set up your Booking Types using the templates [VIDEO]
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How to set up your Collins system for Enquiries only [VIDEO]
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How to set up your Diary Settings [VIDEO]
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How to take a Payment or Authentication at point of booking [VIDEO]
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How to take Pre-orders at point of booking [VIDEO]
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How to use the Copy Venue Rules tool [VIDEO]
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How To: Widget Wizard [VIDEO]
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Invoicing & contracts - Setting Up Contract Details Per Venue
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Invoicing & contracts - Setting Up Invoicing Details Per Venue
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Is Collins Pay and Authentication Compliant and Secure
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Labels & colours - Adding/editing booking action labels
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Labels & colours - Adding/editing booking stages
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Labels & colours - Adding/editing customer labels
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Labels & colours - Assigning Booking Type Colours
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Labels & colours - How to set up [VIDEO]
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Labels & colours - Setting up No Show and Cancellation Labels
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Limit Arrivals - How to set up [VIDEO]
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Limit Arrivals - Restricting the number of covers that can be booked at certain times
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Listing & selling tickets
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Marketing and Promotion (For DesignMyNight Bookings Partners)
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My Account - Cannot find access the Venue Group page
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My Account - Forgotten your password? [VIDEO]
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My Account - Someone has left the company and we want to change the Collins user account to another name. How do we do this?
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My Account - The account name has changed?
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My Account - Updating Account name and user name
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My Account - Updating your password
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NHS Track & Trace - how to take contact details
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Offers - How to set up
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Offers - How to set up [VIDEO]
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Opening Times - Configuring opening and closing times
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Opening Times - How to set up [VIDEO]
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Opening Times - Override Dates
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Overview of Venue Group Settings [VIDEO]
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Payments Settings [VIDEO]
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Pre-orders - Adding/editing packages and pre-orders
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Pre-orders - Customer is unable to access the Menus. Can I reopen the Pre-order link?
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Pre-orders - How do I add menus to my system?
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Pre-orders - I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop-down list
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Pre-orders - Pre-order link says: 'This booking is not eligible for pre-orders.'
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Pre-orders - Setting Automated Reminder Emails
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Print Outs - Downloading Run Sheets from Collins [VIDEO]
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Print Outs - How to download your Pre-orders from Collins [VIDEO]
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Promoting Your Event on DesignMyNight (Collins Partners)
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Reports - Automated Reports
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Reports - Bank Transfers Report
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Reports - Booking Overview Calendar - Monthly View
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Reports - Booking Velocity report
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Reports - Bookings Overview Calendar - Weekly
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Reports - Collins Pay Payments Report
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Reports - Explanation of your Venue Group reports [VIDEO]
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Reports - Filtering by Zone in Monthly Overview
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Reports - Forecast report
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Reports - How to set up automated reports [VIDEO]
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Reports - Payments Report
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Reports - Pre-order Summary and Pre-orders List Reports
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Reports - Setting Customised Run Sheet Default Options
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Reports - Source Breakdown Report
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Reports - Status Breakdown and User Performance Reports
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Reports - Type Breakdown Report
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Reports - Venue Availability Report
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Reports - Venue Level Automated reports
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Reports - Venue Overview [VIDEO]
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Reports - Walk-in Report
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Reports - Week's Pre-Orders Report
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Reports - Week's Run Sheet in PDF
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Reports - Weekly and Monthly Overview
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Reports Settings [VIDEO]
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Reserve with Google - FAQs
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Reserve with Google - Introduction
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Reserve with Google - Manage your Integrations
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Run Sheet - Explanation of the Run Sheet and how to use during service [VIDEO]
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Run Sheet - Explanation of the Run Sheet and how to use during service [VIDEO]
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Run Sheet - Sorting the Run Sheet alphabetically
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Run sheet - What is the 'Run Sheet' section and how do I use it?
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Saving Progress in Settings
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See previous bookings from a customer
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Setting Limit Arrival Rules [VIDEO]
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Setting up a custom source to display in Collins
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Setting up your Labels & Booking Stages [VIDEO]
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Settings - Creating Hyperlinks within Collins
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Support - How do I register to the new support portal?
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Tables/Areas - Adding new tables
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Tables/Areas - Adding/editing zones
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Tables/Areas - Allow multiple groups to be confirmed into one Table/Area
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Tables/Areas - Assigning a table/area to a zone
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Tables/Areas - Bookable From / Until
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Tables/Areas - Changing the Table Order
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Tables/Areas - Editing table names and capacities
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Tables/Areas - How to set up [VIDEO]
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Tables/Areas - How To Set Up a Guest List Area
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Tables/Areas - It won't let me assign a table even though I have entered the table in Tables/Areas
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Tables/Areas - Joined Tables/Areas
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Tables/Areas - Multiple groups into one area - Adding a group buffer
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Tables/Areas - Overriding your Table rules
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Tables/Areas - Overview
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Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area
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Tables/Areas - Setting/editing table capacities
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Tables/Areas - Updating & Changing Tables
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Top Tips - Collins Domains
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Top Tips - Collins Spec Sheet
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Top Tips - Collins Supported Browsers
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Top Tips - GDPR in Collins
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Top Tips - Night Mode
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Top Tips for promoting Offers on DesignMyNight
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Top tips to making Father’s Day a Winner
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TOP TIPS: How to get the most out of Collins
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TRAINING VIDEOS - setting up the sections in the below articles
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TRAINING VIDEOS - setting up the sections in the below articles
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TRAINING VIDEOS - setting up the sections in the below articles
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TRAINING VIDEOS - setting up your booking types
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TRAINING VIDEOS - your Diary/Floorplan pages
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TRAINING VIDEOS - your Enquiries page
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TRAINING VIDEOS - your Reports and Customers sections
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Troubleshooting - Having issues with the system on a specific device
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Troubleshooting - How Do I Clear My Browser History/Cache?
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Troubleshooting - How to clear your browser history/cache [VIDEO]
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Troubleshooting - How to take a screenshot of the Console
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Troubleshooting - How to take a screenshot of the console [VIDEO]
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Troubleshooting - I Can’t See ‘Venue Group’ in My Settings?
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Troubleshooting - If you think Collins is down, not loading or working as usual? - Troubleshooting Tips to action
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Troubleshooting - Something not looking right? Here's how you raise an issue with our team
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Troubleshooting - Why does my DesignMyNight page say: ‘We are currently not taking online bookings?’
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Unavailable Dates - How to notify the team in your Diary page of a closure of a particular date
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Unavailable Dates - How to set up [VIDEO]
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Unavailable Dates - How to shut the booking widget if you are full or closed
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Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made
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Updating your DesignMyNight venue page
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Users - How to add a user and user permissions explained [VIDEO]
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Users - How to add users to your system
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Users - I have updated permissions for a user but this hasn't changed for that user
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Users - I want to add a new user, but I do not have this option in Settings?
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Users - It says 'User couldn’t be added' when I'm trying to add someone to my user list
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Users - Notification when a user email address has been changed.
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Users - Removing users from your Collins system
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Users - Restricted User Permission Settings
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Users - User permissions explained and how to change them
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Venue Group - Adding/editing sources
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Venue Group - Booking Custom Field
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Venue Group - Booking Set Up Requirements
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Venue Group - Changed Rules Notification Setup
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Venue Group - Emails
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Venue Group - Enquiries
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Venue Group - Facebook Widgets
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Venue Group - Group Details
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Venue Group - How to automatically inform the customer which table/area they have booked
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Venue Group - Invoicing & Contracts
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Venue Group - Labels
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Venue Group - Marketing Preferences
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Venue Group - Offers
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Venue Group - Payment Availability
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Venue Group - Payment request messages
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Venue Group - Pre-Orders
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Venue Group - Reports
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Venue Group - Reports - Setting Default Customised Run Sheet Options
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Venue Group - Setting up 'Not Sure' Booking Types
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Venue Group - Venue Tags
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Venue Settings - Bookings are closed on the widget but I don’t know why?
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Venue Settings - I’ve added another Booking Type but it’s not appearing on the widget on our DesignMyNight page?
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Venue Settings - Testing your booking type rules
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Venue Settings - Testing your booking type rules [VIDEO]
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Venue Settings - The time on my Diary view does not start on the hour
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Widget - Booking Widget Codes
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Widget - Can I hide the ‘Until’ field on the Booking Form?
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Widget - I am receiving emails into my system meant for another of our venues
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Widget - It doesn't appear to work correctly or doesn't look as it should do
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Widget - LiveWait Code
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Widget - Mandatory Fields
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Widget - Setting up Multi-lingual widgets (Translation settings)
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Within a Booking Enquiry - Formatting Pre-orders on your Function Sheet
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Within a Booking/ Enquiry - Sending emails to your customers [VIDEO]
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Within a Booking/ Enquiry- How to delete a booking/enquiry
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Within a Booking/Enqiury - Adding a minimum spend
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Within a Booking/Enqiury - The DMN Reference Number
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Within a Booking/Enquiry - Area Search/Smart Space Finder [VIDEO]
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Within a Booking/Enquiry - I need to unlock a table but I'm unable to do so
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Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay
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Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
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Within a Booking/Enquiry - Adding Bookings to Multiple Dates
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Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
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Within a Booking/Enquiry - Adding internal or run sheet notes to a booking [VIDEO]
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Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
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Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking [VIDEO]
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Within a Booking/Enquiry - Additional Details
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Within a Booking/Enquiry - Allocating a seat number to your customer orders
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Within a Booking/Enquiry - Area Search/Smart Space Finder
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Within a Booking/Enquiry - Assign to Areas
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Within a Booking/Enquiry - Booking Details
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Within a Booking/Enquiry - Booking details tab [VIDEO]
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Within a Booking/Enquiry - Booking History
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Within a Booking/Enquiry - Booking History [VIDEO]
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Within a Booking/Enquiry - Booking Prompts
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Within a Booking/Enquiry - Booking Set Up Requirements [VIDEO]
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Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
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Within a Booking/Enquiry - Card Authentication and Other Payments [VIDEO]
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Within a Booking/Enquiry - Commission Box
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Within a Booking/Enquiry - Compiling and Sending a Contract
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Within a Booking/Enquiry - Contracts [VIDEO]
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Within a Booking/Enquiry - Customer Details
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Within a Booking/Enquiry - Customer Profile
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Within a Booking/Enquiry - Default Duration
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Within a Booking/Enquiry - Duplicating/copying a booking once
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Within a Booking/Enquiry - Find a Customer
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Within a Booking/Enquiry - Has the customer signed up to your newsletter?
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Within a Booking/Enquiry - How to update a customers marketing permission
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Within a Booking/Enquiry - Invoice/VAT Receipt
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Within a Booking/Enquiry - Invoices [VIDEO]
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Within a Booking/Enquiry - PRINT button (function sheets)
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Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)
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Within a Booking/Enquiry - Remove customer requests from confirmation emails
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Within a Booking/Enquiry - Saving a booking/enquiry
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Within a Booking/Enquiry - Sections explained
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Within a Booking/Enquiry - Sending attachments in emails
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Within a Booking/Enquiry - Sending emails to your customers
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Within a Booking/Enquiry - Set Up Requirements
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Within a Booking/Enquiry - Set yourself a reminder
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Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking
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Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
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Within a Booking/Enquiry - The importance of using Labels
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Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
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Zonal API FAQs
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Zonal Integration FAQs