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← Knowledge Base

  1. 1) Adding/Editing Booking Types & Setting Their Rules

  2. 1) How to log in & set up for the day

  3. 10) Using the Reports section

  4. 2) Managing enquiries, emailing customers, filtering enquiries & understanding your Notification centre

  5. 2) Setting up your walk-in durations

  6. 3) Setting up your diary and table capacities

  7. 3) Working your floorplan [Preparing for service]

  8. 4) Setting/Editing your opening times

  9. 4) Working your floorplan [Live Service]

  10. 5) Closing dates on your booking widget

  11. 5) Working your Diary & Downloading Run Sheets

  12. 6) Blocking Tables Off For Users & Adding Pre Order Items

  13. 6) Filtering your enquiries

  14. 7) Downloading your customer data

  15. 7) Setting Up Booking/Customer Labels

  16. 8) Downloading your booking data

  17. 8) How to draw your floorplan

  18. 9) Reporting - Venue Overview Screen

  19. 9) Setting up your Emails/Message Templates & Attachment Bank

  20. Adding google analytics tracking code to the booking widget

  21. Am I able to see what changes a user made on a certain date?

  22. API / Integration website

  23. Attachments are not opening on the customer’s side

  24. Authentication v Authorisation - What's the Difference?

  25. Auto Double Confirm - Set Up

  26. Auto Double Confirm - Texts and Diary/Floorplan Usage

  27. Automated Reports - Venue Group and Venue Level

  28. Booking Set Up requirements

  29. Booking Types - Adding & Editing Your Booking Types

  30. Booking Types - Adding Text to the Cancellation Email Message

  31. Booking Types - Adding Text to the Confirmation Email Message

  32. Booking Types - Adding Text to the Enquiry Received Email Message

  33. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry

  34. Booking Types - Allowing customers to select a package when making an enquiry/booking

  35. Booking Types - Areas for this Booking Type

  36. Booking Types - Automated email template examples

  37. Booking Types - Automating your Confirmation Email for Enquiries [not auto-confirm bookings] - Video

  38. Booking Types - Availability - Copy from Type

  39. Booking Types - Availability - Min and Max enquiry size

  40. Booking Types - Availability - Min, max and set durations on bookings

  41. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type

  42. Booking Types - Availability - Setting booking policies

  43. Booking Types - Availability - Setting same-day booking rules

  44. Booking Types - Birthday Field (DOB)

  45. Booking Types - Booking Prompts

  46. Booking Types - Close bookings for a specific booking type

  47. Booking Types - Create a booking type for one date or a certain date range

  48. Booking Types - Cross-sell your venues to the customer

  49. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings

  50. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings

  51. Booking Types - Deleting a booking type

  52. Booking Types - How do I remove the duration field on the widget?

  53. Booking Types - How do I set the system to take as an enquiry if I can’t auto-confirm?

  54. Booking Types - How do I turn off auto-confirm for a day or a few days

  55. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool

  56. Booking Types - How to limit the changes customers may make to their booking

  57. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry

  58. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings

  59. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings

  60. Booking Types - How/Why do I need to create a Value Per Head?

  61. Booking Types - Limiting how far in advance a booking can be made

  62. Booking Types - Max number of people allowed to auto-confirm (per booking type)

  63. Booking Types - Overriding booking types for specific dates

  64. Booking Types - Picking different time and duration slot intervals

  65. Booking Types - Restricting the number of covers that can be booked at certain times

  66. Booking Types - Rules dependent on number of guests

  67. Booking Types - Setting a hierachy of tables & zones for bookings to be auto-confirmed into

  68. Booking Types - Setting the number of days before a booking/enquiry can be received

  69. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book

  70. Booking Types - Setting up a Guest list booking type

  71. Booking Types - Setting up a Private Hire booking type

  72. Booking Types - Setting up an auto-confirm only booking type

  73. Booking Types - Setting up an enquiry only booking type

  74. Booking Types - Setting up Auto-confirm for a particular date/event

  75. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type

  76. Booking Types - Setting which tables can be auto confirmed into

  77. Booking Types - Shut Enquiries but not bookings

  78. Booking Types - What are the colours underneath the type name?

  79. Booking URL Generator

  80. Booking Widget Codes

  81. Bookings are closed on the widget but I don’t know why?

  82. Cannot find access the Venue Group page

  83. Card Authentication - How To

  84. Changed Rules Notification Setup- Enabling email notifications for rule updates

  85. Christmas - Make Collins Work For You!

  86. Close Areas - How to stop an area from being automatically booked

  87. Collins and Soda integration

  88. Collins Dashboard - Internal team notifications

  89. Collins Dashboard - Overview

  90. Collins Docs - Attaching Files/documents to bookings in Collins

  91. Collins Domains

  92. Collins Live Wait - Training Video

  93. Collins LiveWait - How do I add someone to the wait list?

  94. Collins LiveWait - Texts Explained

  95. Collins LiveWait FAQs

  96. Collins Mail - FAQs

  97. Collins Mail - How To Setup an 'Out of Office' Automated Reply

  98. Collins Mail - Sorting the order of New Messages

  99. Collins Pay & Card Authentication FAQs

  100. Collins Pay - 3D Secure

  101. Collins Pay - Adding Payment/Authentication templates

  102. Collins Pay - Avoiding Fraud Disputes

  103. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?

  104. Collins Pay - How Do I Refund a Customer?

  105. Collins Pay - How To

  106. Collins Pay - Postcode Validation

  107. Collins Pay - Refunding a customer when they have a new bank card

  108. Collins Pay - Setting Automated Reminder Emails

  109. Collins Pay - Where Can I View All Refunds?

  110. Collins Pay - Where can I view my Customer Payments?

  111. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]

  112. Collins Pre Orders - FAQ's

  113. Collins Pre Orders - Make menus available 'while booking' or 'when booking is confirmed'

  114. Collins Pre Orders - Take both a deposit and a pre-order payment for auto-confirm bookings

  115. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items

  116. Collins Pre-Orders - Adding payment for pre-orders

  117. Collins Pre-Orders - Applying a discount to a Menu

  118. Collins Pre-Orders - Applying multi-buy Discounts on your menu items

  119. Collins Pre-Orders - Can I set a cut off date for Pre-orders to be made?

  120. Collins Pre-Orders - Can my customers edit their order?

  121. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number

  122. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues

  123. Collins Pre-Orders - Deleting a Pre-order

  124. Collins Pre-Orders - Dietary Requirements/Allergies

  125. Collins Pre-Orders - Downloading the 'Food Sheet'

  126. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually

  127. Collins Pre-Orders - How to Send a Menu

  128. Collins Pre-Orders - How to Setup Guide

  129. Collins Pre-Orders - Kitchen Sheet

  130. Collins Pre-Orders - Managing Your Place Cards

  131. Collins Pre-Orders - Ordering on behalf of someone else.

  132. Collins Pre-Orders - Payment Options

  133. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards

  134. Collins Pre-Orders - Sending Multiple Menus

  135. Collins Pre-orders - Setting Automated Reminder Emails

  136. Collins Pre-Orders - Setting Automated Reminder Emails

  137. Collins Pre-Orders - Setting Minimum and Maximum order limits

  138. Collins Pre-Orders Video - How To

  139. Collins seems really slow today

  140. Collins Spec Sheet

  141. Collins Supported Browsers

  142. Collins Top Tips

  143. Collins Update 02/05/2018 - New Feature: Stop No Shows

  144. Collins Update 02/06/2017 - Three New Improvements

  145. Collins Update 02/07/2018 - New Support System - Register now

  146. Collins Update 02/11/2018 - What's new with Collins?

  147. Collins Update 03/05/2017 - Collins Webinars

  148. Collins Update 04/03/2019 - What's New in Collins?

  149. Collins Update 04/05/2018 - Soda Launch: E-Vouchers

  150. Collins Update 06/02/2018 - Get free social media exposure with us

  151. Collins Update 06/02/2019 - What's New in Collins?

  152. Collins Update 06/09/2017 - NEW: Collins Pre-Order Version 2

  153. Collins Update 06/12/2017 - "Compact view" on Diary View

  154. Collins Update 07/03/2017 - New Feature - The Collins Smart Space Finder!

  155. Collins Update 08/01/2018 - New Launch: Collins Docs

  156. Collins Update 08/06/2019 - 3 New Collins Features

  157. Collins Update 09/11/2017 - 4 New Features & NYE

  158. Collins Update 12/07/2018 - 4 New Collins Improvements

  159. Collins Update 12/11/2018 - NEW Launch: Bookings Overview Calendar

  160. Collins Update 13/03/2017 - New Floorplan Tweaks

  161. Collins Update 15/02/2017 - Source Reports and Improvements to Enquiry Management

  162. Collins Update 17/04/2018 - New Feature: Booking Contracts

  163. Collins Update 17/04/2019 - What's new in Collins? [4 x Improvers]

  164. Collins Update 18/01/2019 - What's new in Collins?

  165. Collins Update 19/10/2017 - Halloween Help & Webinar Training

  166. Collins Update 19/11/2018 - IMP: Information About Emailing in Collins

  167. Collins Update 20/01/2017 - Walk-ins Report and Moving Bookings on the Floor Plan

  168. Collins Update 20/02/2019 - What's New in Collins?

  169. Collins Update 20/04/2018 - GDPR Changes

  170. Collins Update 20/05/2019 - Phase 2 Launch: Reserve with Google

  171. Collins Update 20/06/2017 - NEW Invoicing/Receipt Feature + 6 Improvements

  172. Collins Update 20/07/2018 - New Feature: Booking Prompts plus creating your own booking stages, updates to the restricted user permissions and booking buffer

  173. Collins Update 21/02/2017 - Important Collins Pay Update

  174. Collins Update 21/11/2018 - Are you New Year's Eve ready?

  175. Collins Update 22/03/2017 - Run Sheet & Function Sheet Improvements

  176. Collins Update 22/05/2018 - GDPR - Contract Addendum

  177. Collins Update 23/02/2018 - Collins Stability Improvements

  178. Collins Update 24/04/2019 - Reserve with Google - New Launch

  179. Collins Update 25/05/2017 - New Waiter Slip Feature and a Guest List Improvement

  180. Collins Update 26/04/2019 - What's new with Collins? [2 x Improvers]

  181. Collins Update 30/01/2018 - Adding bookings to multiple dates

  182. Collins Update 30/03/2017 - Improvements to auto-confirm rules and the Close Areas section

  183. Collins Update 31/01/2019 - What's New in Collins?

  184. Collins Update 31/07/2017 - NEW bolt on - Collins LiveWait

  185. Collins Updates 06/09/2016 - Collins Pre-orders and more accurate reporting

  186. Collins Updates 10/11/2016 - Postcodes when using Collins Pay

  187. Collins Updates 12/01/2017 - Monthly View Filter and Customer Requests

  188. Collins Updates 13/09/2016 - Collins Pre-orders improvements

  189. Collins Updates 18/10/2016 - Additional reporting functionality

  190. Collins Updates 18/11/2016 - Automatic cancellation emails

  191. Collins Updates 20/09/2016 - New notifications and longer time-slot intervals

  192. Collins Updates 23/08/2016 - New user permissions

  193. Collins Updates 26/10/2016 - Check-in list and Help section

  194. Collins Updates 30/11/2016 - Automated reports & pre-orders

  195. Collins Webinars - Booking Types Explained

  196. Collins Webinars - Booking Types Explained

  197. Collins Webinars - Collins Mail - How to send emails, where you will receive replies and setting up templates

  198. Collins Webinars - Collins Pre Orders - Admin / Place Cards / Function Sheets

  199. Collins Webinars - Information and Registration Page

  200. Collins Webinars - Managing your enquiries page and working on an enquiry

  201. Collins Webinars - Prepping for and using Collins in Live Service

  202. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)

  203. Collins Webinars - Using Collins Pay & Authentication

  204. Collins Webinars - Using Collins Pay & Authentication

  205. Collins Webinars - Working The Diary Page

  206. Collins Webinars - Working your Diary Page

  207. Collins Webinars - Your Enquiries Page Explained

  208. Collins Webinars - Your Reports section explained

  209. Collins Widget Wizard - Custom Return URL

  210. Collins Widget Wizard - Custom Source

  211. Collins Widget Wizard - Google Analytics

  212. Collins Widget Wizard - Overview

  213. Collins Widget Wizard - Specific Booking Types

  214. Collins Widget Wizard - Styling the Widget

  215. Contracts & Invoices Set Up - Setting Up Invoicing Details Per Venue

  216. Creating a Booking type from a template

  217. Creating Hyperlinks within Collins

  218. Customer Database - CSV Download

  219. Customer Database - How do I download the details of all customers who have given marketing permission?

  220. Customer Database - How to add a New Customer

  221. Customer Database - How to download customer's emails

  222. Customer Database - How to update a customers marketing permissions

  223. Customer is unable to access the Menus, can I reopen the Pre-order link?

  224. Customer Payments - Customer is saying they have been charged twice. How do I check this?

  225. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?

  226. Dashboard - Stop bookings coming in during service?

  227. Diary - Displaying your Zones in the Diary

  228. Diary - Fifteen minute warning within the Diary

  229. Diary - How do I see a chronological list of all my bookings for the day?

  230. Diary - How to move/add bookings to Tables/Areas in your Diary

  231. Diary - New/Open Enquiries and Unassigned rows in the grid

  232. Diary - Stop Auto-confirm bookings being placed on certain Tables/Areas

  233. Diary - Using your Diary - Your Table List and Capacities

  234. Diary - Warnings in your Diary

  235. Diary - What do the numbers in bold at the top of the diary mean?

  236. Diary - ‘Options’ explained

  237. Diary / Floor plan- ‘Running Late’ Buttons on the Booking Bar

  238. Diary/Floorplan - Booking Stages

  239. Diary/Floorplan - Booking Type Colours

  240. Diary/Floorplan - Check in Panel - How to filter this

  241. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings

  242. Diary/Floorplan - Check in Panel - What each section means

  243. Diary/Floorplan - Checking in a booking and the expanded booking details panel

  244. Diary/Floorplan - Checking in early/late bookings in live service

  245. Diary/Floorplan - How to Record a 'No Show'

  246. Diary/Floorplan - Un-check someone in

  247. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded

  248. Diary/Floorplan - Warning(s) when adding bookings

  249. Diary/Floorplan - What is 'Space Optimiser' and what does it do?

  250. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?

  251. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins

  252. Diary/Floorplan/Run sheet - Add a booking (video)

  253. Diary/Floorplan/Run sheet - Add a walk-in (video)

  254. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool

  255. Diary/Floorplan/Run sheet - Adding notes for the day

  256. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking

  257. Diary/Floorplan/Run sheet - Booking Prompts

  258. Diary/Floorplan/Run sheet - Changing the Date

  259. Diary/Floorplan/Run sheet - How to create a Wait List

  260. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules

  261. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings

  262. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.

  263. Diary/Floorplan/Run sheet - Top Navigation Panel

  264. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary

  265. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs

  266. Diary/Floorplan/Runsheet - How to add a walk-in

  267. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)

  268. Diary/Run sheet - Download a Run Sheet

  269. Diary/Run sheet - What information is automatically included in my Customised Run Sheet?

  270. Diary/Run sheet - ‘Download/Print’ - Guestlist

  271. Diary/Run sheet - ‘Download/Print’ - Place Cards

  272. Diary/Run sheet - ‘Download/Print’ - Reservation Labels

  273. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet

  274. Emails & Texts - Add a logo to your emails

  275. Emails & Texts - Adding a new email template/message and attachments

  276. Emails & Texts - Automated email template examples

  277. Emails & Texts - Booking & Enquiry notifications

  278. Emails & Texts - disable the 'cancel booking' button in customer emails

  279. Emails & Texts - Editing an email template/message

  280. Emails & Texts - Including yourself in all emails & checking your email history

  281. Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.

  282. Emails & Texts - remove 'Hi customer' on emails

  283. Emails & Texts - Sending SMS messages

  284. Emails & Texts - Set the name and address your emails come from

  285. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking

  286. Emails & Texts - Setting up SMS

  287. Emails & Texts - Setting up SMS templates

  288. Emails & Texts - Setting up your SMS name

  289. Emails & Texts - Setting your automatic booking reminder email

  290. Emails & Texts - Setting your automatic follow-up (leave a review) email

  291. Emails & Texts - Uploading attachments to your email attachment bank

  292. Enquiries - 'Our Enquiries Seem to Have Disappeared!' - Assigned to me/Assigned to Anyone

  293. Enquiries - How do I find cancelled bookings for a certain date?

  294. Enquiries - I Cannot Seem To Find A Booking In Collins?

  295. Enquiries Page - Assigned to me/Assigned to anyone

  296. Enquiries Page - Booking Status Explained

  297. Enquiries Page - Change History

  298. Enquiries Page - CSV Download

  299. Enquiries Page - Downloading Large Enquiry Data Downloads

  300. Enquiries Page - Email bounced notification

  301. Enquiries Page - Enquiry List

  302. Enquiries Page - Filtering enquiries & bookings

  303. Enquiries Page - Find a colleague's 'In Progress' enquiries

  304. Enquiries Page - Find a current booking/enquiry

  305. Enquiries Page - Finding out which bookings were a 'No Show'

  306. Enquiries Page - How can I see my Confirmed bookings?

  307. Enquiries Page - How do I manually add a new enquiry?

  308. Enquiries Page - Keeping your Notification Centre up to date

  309. Enquiries Page - Notification Centre Explained

  310. Enquiries Page - Search Bar

  311. Enquiries Page - Sent Messages

  312. Enquiries Page - Sorting enquiries & bookings

  313. Enquiries Page - What does it mean to 'Take' an enquiry?

  314. Enquiries Page - What is the 'Download' button for?

  315. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?

  316. Explaining Pre-Order tab updates

  317. Extra Feature : Collins Mail (How To Video)

  318. Extra Feature : Collins Pay (How To Video)

  319. Extra Feature : Collins Pre-Orders (How To Video)

  320. Facebook Widget Set Up

  321. Filtering the Customers section

  322. Fixed Price Menu Messages

  323. Floorplan - Adding a booking directly into a Table

  324. Floorplan - Allocating tables using the floorplan

  325. Floorplan - Booking Progress Bar

  326. Floorplan - How to switch between multiple floorplans

  327. Floorplan - Move bookings around in the floorplan

  328. Floorplan - Moving bookings around in the Table Activity Section

  329. Floorplan - Quickly adding a booking to multiple tables in the Floorplan

  330. Floorplan - Table Activity for the day.

  331. Floorplan - What do the different coloured outlines on Tables indicate?

  332. Floorplan - What does the orange outline on tables mean?

  333. Floorplans - Drawing your floorplan

  334. Forgotten your password?

  335. GDPR

  336. General Information - Explained

  337. Guest List - Managing your Guest List in Collins

  338. Having issues with the system on a specific device

  339. Help! I’ve accidentally closed bookings for the day on the Dashboard. How do I reopen?

  340. How can I see what permissions my Users have for my venue?

  341. How Do I Clear My Browser History/Cache?

  342. How do I reset my password?

  343. How do I respond to a review?

  344. How do I unauthenticate a card?

  345. How do I update my User Name?

  346. How to add users to your system

  347. How to automatically inform the customer which table/area they have booked

  348. How to Raise a Ticket

  349. How to remove a booking from the waitlist

  350. How to take a screenshot of the Console

  351. I Can’t Move Bookings Around Properly

  352. I Can’t See ‘Venue Group’ in My Settings?

  353. I have updated a Users permissions but this hasn't changed for the User

  354. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?

  355. Invoicing - Setting Up Invoicing Details Per Venue

  356. Is Collins Pay and Authentication Compliant and Secure

  357. It says 'User couldn’t be added' when I'm trying to add someone to my user list

  358. It Says: “This Booking Is Out of Date. Refresh”

  359. It won't let me assign a table even though I have entered the table in Tables/Areas

  360. I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list

  361. I’ve added another ‘Booking Type’ but it’s not appearing on the widget on our DesignMyNight page?

  362. I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working

  363. Labels & colours - Adding/editing booking action labels

  364. Labels & colours - Adding/editing customer labels

  365. Labels & colours - Assigning Booking Type Colours

  366. Labels & colours - Setting up No Show and Cancellation Labels

  367. Limit Arrivals - Restricting the number of covers that can be booked at certain times

  368. Listing & selling tickets

  369. My account name has changed?

  370. My emails to customers keep bouncing! What can I do so they deliver?

  371. Need to create a user password?

  372. Night Mode

  373. Offers - Setting up offers

  374. Our confirmation emails are not being received!

  375. Pre Orders - Adding/editing packages and pre-orders

  376. Pre Orders - How do I add menus to my system?

  377. Pre-order link says 'This booking is not eligible for pre-orders.'

  378. Previous Improvement Emails

  379. Promoting Your Event on DesignMyNight (Collins Partners)

  380. Removing users from your Collins system.

  381. Reports - Automated Reports

  382. Reports - Bank Transfers

  383. Reports - Booking Overview Calendar - Monthly View

  384. Reports - Booking Type Breakdown

  385. Reports - Bookings Overview Calendar - Weekly

  386. Reports - Collins Pay Payments

  387. Reports - Filtering by Zone in Monthly Overview

  388. Reports - How can I print a list of bookings for the coming week?

  389. Reports - How is the 'Forecast' calculated?

  390. Reports - Payments

  391. Reports - Source Breakdown

  392. Reports - Status Breakdown and User Performance Reports

  393. Reports - Venue Availability Report: How full are we?

  394. Reports - Walk in Report

  395. Reports - Week's Pre-Orders Report

  396. Reports - Weekly and Monthly Overview

  397. Reports - What does Booking Velocity show?

  398. Reports - What does the Pre-order Summary and Pre-orders list show?

  399. Reports- Setting Customised Run Sheet Default Options

  400. Reserve with Google - FAQs

  401. Restricted User Permission Settings

  402. Run Sheet - Sorting the Run Sheet alphabetically

  403. Run sheet - What is the 'Run Sheet' section and how do I use it?

  404. Saving Progress

  405. See previous bookings from a customer

  406. Setting up a custom source to display in Collins

  407. So you think Collins is down, not loading or not working as usual?

  408. Someone has left the company and we want to change the Collins user account to another name. How do we do this?

  409. Tables/Areas - Adding new tables

  410. Tables/Areas - Adding/editing zones

  411. Tables/Areas - Allow multiple groups to be confirmed into one Table/Area

  412. Tables/Areas - Assigning a table/area to a zone

  413. Tables/Areas - Bookable From / Until

  414. Tables/Areas - Changing the Table Order

  415. Tables/Areas - Editing table names and capacities

  416. Tables/Areas - How To Set Up a Guest List Area

  417. Tables/Areas - Joined Tables/Areas

  418. Tables/Areas - Multiple groups into one area - Adding a group buffer

  419. Tables/Areas - Overriding your Table rules

  420. Tables/Areas - Overview

  421. Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area

  422. Tables/Areas - Setting/editing table capacities

  423. Tables/Areas - Updating & Changing Tables

  424. Testing your booking type rules

  425. The customer says they’ve been charged £1

  426. The time on my Diary view does not start on the hour

  427. Top Tips for promoting Offers on DesignMyNight

  428. Top tips to making Father’s Day a Winner

  429. Trouble shooting - Collins is running slow for me

  430. Trouble shooting - Collins not working as usual?

  431. Trouble shooting - I need help with Collins

  432. Trouble shooting - unable to see all bookings/enquiries?

  433. Unavailable Dates - How to shut the booking widget if you are full or closed

  434. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made

  435. Unavailable Dates - Stop taking bookings in your back-end admin on a particular date

  436. Unlinked Messages - “We received the below message at your Collins email address but weren't able to link it to a booking”

  437. Updating your DesignMyNight venue page

  438. User Account - How to update your password and name

  439. User permissions explained and how to change them

  440. Users - Notification when a user email address has been changed.

  441. Using Collins for Marketing and Promotion (For DesignMyNight Bookings Partners)

  442. Venue Group - Adding/editing sources

  443. Venue Group - Booking Custom Field

  444. Venue Group - Booking Set Up Requirements

  445. Venue Group - Changed Rules Notification Setup

  446. Venue Group - Emails

  447. Venue Group - Enquiries

  448. Venue Group - Facebook Widgets

  449. Venue Group - Group Details

  450. Venue Group - Invoicing & Contracts

  451. Venue Group - Labels

  452. Venue Group - Marketing Preferences & Message

  453. Venue Group - Offers

  454. Venue Group - Payment Availability

  455. Venue Group - Payments

  456. Venue Group - Pre-Orders

  457. Venue Group - Reports

  458. Venue Group - Setting up Booking Types

  459. Venue Group- Reports - Settings Customised Run Sheet Default Options

  460. Venue Group- Venue Tags

  461. Venue Tags

  462. Warning Indicators in Collins

  463. What happens if my customer emails me with their card details?

  464. What is Reserve with Google?

  465. What is the DMN Reference Number and Where Can I find it?

  466. When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?

  467. Where can I add users, I do not have this option in Settings?

  468. Where will I be warned that I am exceeding a Limit Arrivals rule?

  469. Why am I not getting a notification when a payment is made

  470. Why are not all my labels showing?

  471. Why can't I see my daily diary view?

  472. Why does my DesignMyNight page say we are currently not taking online bookings?

  473. Why doesn’t the payment record display any card details?

  474. Why is it saying that “No tables are available for 3 hours” when we have space?

  475. Widget - Can I hide the ‘Until’ field on the Booking Form?

  476. Widget - I am receiving emails into my system meant for another of our venues

  477. Widget - It doesn't appear to work correctly or doesn't look as it should do

  478. Widget - LiveWait Code

  479. Widget - Mandatory Fields

  480. Widget - Setting up Multi-lingual widgets (Translation settings)

  481. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet

  482. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates

  483. Within a Booking/Enquiry - I need to unlock a table but I'm unable to do so

  484. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay

  485. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place

  486. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking

  487. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking

  488. Within a Booking/Enquiry - Additional Details

  489. Within a Booking/Enquiry - Allocating a seat number to your customer orders

  490. Within a Booking/Enquiry - Area Search/Smart Space Finder

  491. Within a Booking/Enquiry - Assign to Areas

  492. Within a Booking/Enquiry - Booking Details

  493. Within a Booking/Enquiry - Booking History

  494. Within a Booking/Enquiry - Booking Prompts

  495. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04

  496. Within a Booking/Enquiry - Commission Box

  497. Within a Booking/Enquiry - Compiling and Sending a Contract

  498. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking

  499. Within a Booking/Enquiry - Customer Details

  500. Within a Booking/Enquiry - Customer Profile

  501. Within a Booking/Enquiry - Default Duration

  502. Within a Booking/Enquiry - Duplicating/copying a booking

  503. Within a Booking/Enquiry - Find a Customer

  504. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

  505. Within a Booking/Enquiry - How do I sort the pre orders on my function sheet by course?

  506. Within a Booking/Enquiry - How do I stop the follow-up email being sent to an individual booking

  507. Within a Booking/Enquiry - How to update a customers marketing permission

  508. Within a Booking/Enquiry - Invoice/VAT Receipt

  509. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party

  510. Within a Booking/Enquiry - PRINT button (function sheets)

  511. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)

  512. Within a Booking/Enquiry - Remove customer requests from confirmation emails

  513. Within a Booking/Enquiry - Sections explained

  514. Within a Booking/Enquiry - Sending attachments in emails

  515. Within a Booking/Enquiry - Sending emails to your customers

  516. Within a Booking/Enquiry - Set Up Requirements

  517. Within a Booking/Enquiry - Set yourself a reminder

  518. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)

  519. Within a Booking/Enquiry - The importance of using Labels

  520. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?

  521. Within a Booking/Enquiry - Why can’t I save this booking?

  522. Zonal API FAQs

  523. Zonal Integration FAQs

  524. “Sorry, this user couldn’t be added”

Feedback and Knowledge Base

(thinking…)