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← Knowledge Base

  1. 1) Adding/Editing Booking Types & Setting Their Rules

  2. 1) How to log in & set up for the day

  3. 10) Using the Reports section

  4. 2) Managing enquiries, emailing customers, filtering enquiries & understanding your Notification centre

  5. 2) Setting up your walk-in durations

  6. 3) Setting up your diary and table capacities

  7. 3) Working your floorplan [Preparing for service]

  8. 4) Setting/Editing your opening times

  9. 4) Working your floorplan [Live Service]

  10. 5) Closing dates on your booking widget

  11. 5) Working your Diary & Downloading Run Sheets

  12. 6) Blocking Tables Off For Users & Adding Pre Order Items

  13. 6) Filtering your enquiries

  14. 7) Downloading your customer data

  15. 7) Setting Up Booking/Customer Labels

  16. 8) Downloading your booking data

  17. 8) How to draw your floorplan

  18. 9) Reporting - Venue Overview Screen

  19. 9) Setting up your Emails/Message Templates & Attachment Bank

  20. Adding google analytics tracking code to the booking widget

  21. Am I able to see what changes a user made on a certain date?

  22. API / Integration website

  23. Attachments are not opening on the customer’s side

  24. Automated Reports - Venue Group and Venue Level.

  25. Booking Types - Adding & Editing Your Booking Types

  26. Booking Types - Adding Text to the Confirmation Email Message

  27. Booking Types - Adding Text to the Enquiry Received Email Message?

  28. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry

  29. Booking Types - Allowing customers to select a package when making an enquiry/booking

  30. Booking Types - Areas for this Booking Type

  31. Booking Types - Authenticating customers' card details on auto-confirm bookings

  32. Booking Types - Automating your Confirmation Email for Enquiries [not auto-confirm bookings] - Video

  33. Booking Types - Availability - Min and Max enquiry size

  34. Booking Types - Availability - Min, max and set durations on bookings

  35. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type

  36. Booking Types - Availability - Setting booking policies

  37. Booking Types - Availability - Setting same-day booking rules

  38. Booking Types - Close bookings for a specific booking type

  39. Booking Types - Create a booking type for one date or a certain date range

  40. Booking Types - Cross-sell your venues to the customer

  41. Booking Types - Deleting a booking type

  42. Booking Types - How do I remove the duration field on the widget?

  43. Booking Types - How do I set the system to take as an enquiry if I can’t auto-confirm?

  44. Booking Types - How do I turn off auto-confirm for a day or a few days

  45. Booking Types - How to add a 'buffer' on auto-confirm bookings

  46. Booking Types - How to limit the changes customers may make to their booking

  47. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry

  48. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings

  49. Booking Types - How/Why do I need to create a Value Per Head?

  50. Booking Types - Limiting how far in advance a booking can be made

  51. Booking Types - Making the Birthday field mandatory

  52. Booking Types - Max number of people allowed to auto-confirm (per booking type)

  53. Booking Types - Overriding booking types for specific dates

  54. Booking Types - Picking different time slot intervals

  55. Booking Types - Pre-set the duration on the booking widget based on the group size

  56. Booking Types - Restricting the number of covers that can be booked at certain times

  57. Booking Types - Setting a hierachy of tables & zones for bookings to be auto-confirmed into

  58. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book

  59. Booking Types - Setting up a Guest list booking type

  60. Booking Types - Setting up a Private Hire booking type

  61. Booking Types - Setting up an auto-confirm only booking type

  62. Booking Types - Setting up Auto-confirm for a particular date/event

  63. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type

  64. Booking Types - Setting which tables can be auto confirmed into

  65. Booking Types - Shut Enquiries but not bookings

  66. Booking Types - Taking deposits on auto-confirm bookings

  67. Booking Types - What are the colours underneath the type name?

  68. Card Authentication - How To

  69. Christmas - Make Collins Work For You!

  70. Close Areas - How To stop an area from being automatically booked

  71. Collins Dashboard - Internal team notifications

  72. Collins Dashboard - Overview

  73. Collins Live Wait - Training Video

  74. Collins LiveWait - How do I add someone to the wait list?

  75. Collins LiveWait - Texts Explained

  76. Collins LiveWait FAQs

  77. Collins Mail - FAQs

  78. Collins Mail - How To Setup an 'Out of Office' Automated Reply

  79. Collins Pay & Card Authentication FAQs

  80. Collins Pay - 3D Secure

  81. Collins Pay - Adding Payment/Authentication templates

  82. Collins Pay - Avoiding Fraud Disputes

  83. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?

  84. Collins Pay - How Do I Refund a Customer?

  85. Collins Pay - How To

  86. Collins Pay - Post Code Validation

  87. Collins Pay - Refunding a customer when they have a new bank card

  88. Collins Pay - Setting Automated Reminder Emails

  89. Collins Pay - Where Can I View All Refunds?

  90. Collins Pay - Where can I view my Customer Payments?

  91. Collins Pre Orders - Can I set a cut off date for Pre-orders to be made?

  92. Collins Pre Orders - Canapes - Multiplying one set menu/selection by a set number

  93. Collins Pre Orders - Copying Over Items/Menus from Venue Group to Individual Venues

  94. Collins Pre Orders - Deleting a 'Received Order'

  95. Collins Pre Orders - Downloading the 'Food Sheet'

  96. Collins Pre Orders - FAQ's

  97. Collins Pre Orders - How to Send a Menu

  98. Collins Pre Orders - How to Setup Guide

  99. Collins Pre Orders - Managing Your Place Cards

  100. Collins Pre Orders - Ordering on behalf of someone else.

  101. Collins Pre Orders - Payment Options

  102. Collins Pre Orders - Printing / Adding a Logo to your Place Cards

  103. Collins seems really slow today

  104. Collins Spec Sheet

  105. Collins Supported Browsers

  106. Collins Top Tips

  107. Collins Update 02/06/2017 - Three New Improvements

  108. Collins Update 03/05/2017 - Collins Webinars

  109. Collins Update 07/03/2017 - New Feature - The Collins Smart Space Finder!

  110. Collins Update 13/03/2017 - New Floorplan Tweaks

  111. Collins Update 15/02/2017 - Source Reports and Improvements to Enquiry Management

  112. Collins Update 20/01/2017 - Walk-ins Report and Moving Bookings on the Floor Plan

  113. Collins Update 20/06/2017 - NEW Invoicing/Receipt Feature + 6 Improvements

  114. Collins Update 21/02/2017 - Important Collins Pay Update

  115. Collins Update 22/03/2017 - Run Sheet & Function Sheet Improvements

  116. Collins Update 25/05/2017 - New Waiter Slip Feature and a Guest List Improvement

  117. Collins Update 30/03/2017 - Improvements to auto-confirm rules and the Close Areas section

  118. Collins Updates 06/09/2016 - Collins Pre-orders and more accurate reporting

  119. Collins Updates 10/11/2016 - Postcodes when using Collins Pay

  120. Collins Updates 12/01/2017 - Monthly View Filter and Customer Requests

  121. Collins Updates 13/09/2016 - Collins Pre-orders improvements

  122. Collins Updates 18/10/2016 - Additional reporting functionality

  123. Collins Updates 18/11/2016 - Automatic cancellation emails

  124. Collins Updates 20/09/2016 - New notifications and longer time-slot intervals

  125. Collins Updates 23/08/2016 - New user permissions

  126. Collins Updates 26/10/2016 - Check-in list and Help section

  127. Collins Updates 30/11/2016 - Automated reports & pre-orders

  128. Collins Webinars - Booking Types Explained

  129. Collins Webinars - Collins Mail - How to send emails, where you will receive replies and setting up templates

  130. Collins Webinars - Collins Pre Orders - Admin / Place Cards / Function Sheets

  131. Collins Webinars - Information and Registration Page

  132. Collins Webinars - Managing your enquiries page and working on an enquiry

  133. Collins Webinars - Prepping for and using Collins in Live Service

  134. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)

  135. Collins Webinars - Using Collins Pay & Authentication

  136. Collins Webinars - Working your Diary Page

  137. Customer Database - How do I download the details of all customers who have given marketing permission?

  138. Customer Database - How to add a New Customer

  139. Customer is unable to access the Menus, can I reopen the Pre-order link?

  140. Customer Payments - Customer is saying they have been charged twice. How do I check this?

  141. Dashboard - Collins doesn’t appear to be working as usual, is there something happening?

  142. Dashboard - Stop bookings coming in during service?

  143. Diary - Displaying your Zones in the Diary

  144. Diary - Fifteen minute warning within the Diary

  145. Diary - How do I see a chronological list of all my bookings for the day?

  146. Diary - How to move/add bookings to Tables/Areas in your Diary

  147. Diary - New/Open Enquiries and Unassigned rows in the grid

  148. Diary - Stop Auto-confirm bookings being placed on certain Tables/Areas

  149. Diary - Using your Diary - Your Table List and Capacities

  150. Diary - Warnings in your Diary

  151. Diary - What do the numbers in bold at the top of the diary mean?

  152. Diary - ‘Options’ explained

  153. Diary/Floorplan - Booking Type Colours

  154. Diary/Floorplan - Check in Panel - How to filter this

  155. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings

  156. Diary/Floorplan - Check in Panel - What each section means

  157. Diary/Floorplan - Checking in a booking and the expanded booking details panel

  158. Diary/Floorplan - Checking in early/late bookings in live service

  159. Diary/Floorplan - How to Record a 'No Show'

  160. Diary/Floorplan - Un-check someone in

  161. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded

  162. Diary/Floorplan - Warning(s) when adding bookings

  163. Diary/Floorplan - What is 'Space Optimiser' and what does it do?

  164. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?

  165. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins

  166. Diary/Floorplan/Run sheet - Add a booking

  167. Diary/Floorplan/Run sheet - Add a Walk-In

  168. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool

  169. Diary/Floorplan/Run sheet - Adding notes for the day

  170. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking

  171. Diary/Floorplan/Run sheet - Changing the Date

  172. Diary/Floorplan/Run sheet - How to create a Wait List

  173. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings

  174. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.

  175. Diary/Floorplan/Run sheet - Top Navigation Panel

  176. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary

  177. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs

  178. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)

  179. Diary/Run sheet - Download a Run Sheet

  180. Diary/Run sheet - What information is automatically included in my Customised Run Sheet?

  181. Diary/Run sheet - ‘Download/Print’ - Guestlist

  182. Diary/Run sheet - ‘Download/Print’ - Place Cards

  183. Diary/Run sheet - ‘Download/Print’ - Reservation Labels

  184. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet

  185. Downloading Large Enquiry Data Downloads

  186. Emails & Texts - Add a logo to your emails

  187. Emails & Texts - Adding a new email template/message and attachments

  188. Emails & Texts - Booking notifications

  189. Emails & Texts - disable the 'cancel booking' button in customer emails

  190. Emails & Texts - Editing an email template/message

  191. Emails & Texts - Including yourself in all emails & checking your email history

  192. Emails & Texts - My Emails Aren't Delivering. Why? Update Your Settings

  193. Emails & Texts - remove 'Hi customer' on emails

  194. Emails & Texts - Sending SMS messages

  195. Emails & Texts - Set the name and address your emails come from

  196. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking

  197. Emails & Texts - Setting up SMS

  198. Emails & Texts - Setting up SMS templates

  199. Emails & Texts - Setting up your SMS name

  200. Emails & Texts - Setting your automatic booking reminder email

  201. Emails & Texts - Setting your automatic follow-up (leave a review) email

  202. Emails & Texts - Uploading attachments to your email attachment bank

  203. Enquiries - 'Our Enquiries Seem to Have Disappeared!' - Assigned to me/Assigned to Anyone

  204. Enquiries - How do I find cancelled bookings for a certain date?

  205. Enquiries - I Cannot Seem To Find A Booking In Collins?

  206. Enquiries Page - Assigned to me/Assigned to anyone

  207. Enquiries Page - Booking Status Explained

  208. Enquiries Page - Change History

  209. Enquiries Page - Email bounced notification

  210. Enquiries Page - Enquiry List

  211. Enquiries Page - Filtering enquiries & bookings

  212. Enquiries Page - Find a colleague's 'In Progress' enquiries

  213. Enquiries Page - Find a current booking/enquiry

  214. Enquiries Page - Finding out which bookings were a 'No Show'

  215. Enquiries Page - How can I see my Confirmed bookings?

  216. Enquiries Page - How do I manually add a new enquiry?

  217. Enquiries Page - Keeping your Notification Centre up to date

  218. Enquiries Page - Notification Centre Explained

  219. Enquiries Page - Search Bar

  220. Enquiries Page - Sent Messages

  221. Enquiries Page - Sorting enquiries & bookings

  222. Enquiries Page - What does it mean to 'Take' an enquiry?

  223. Enquiries Page - What is the 'Download' button for?

  224. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?

  225. Enquiry and Customer Data Downloads

  226. Extra Feature : Collins Mail (How To Video)

  227. Extra Feature : Collins Pay (How To Video)

  228. Extra Feature : Collins Pre Orders (How To Video)

  229. Facebook Widget Set Up

  230. Filtering the Customers section

  231. Floorplan - Adding a booking directly into a Table

  232. Floorplan - Allocating tables using the floorplan

  233. Floorplan - Booking Progress Bar

  234. Floorplan - How to switch between multiple floorplans

  235. Floorplan - Move bookings around in the floorplan

  236. Floorplan - Moving bookings around in the Table Activity Section

  237. Floorplan - Quickly adding a booking to multiple tables in the Floorplan

  238. Floorplan - Table Activity for the day.

  239. Floorplan - What do the different coloured outlines on Tables indicate?

  240. Floorplan - What does the orange outline on tables mean?

  241. Floorplans - Drawing your floorplan

  242. Forgotten your password?

  243. Guest List - Managing your Guest List in Collins

  244. Having issues with the system on a specific device

  245. How can I see what permissions my Users have for my venue?

  246. How Do I Clear My Browser History/Cache?

  247. How do I reset my password?

  248. How do I respond to a review?

  249. How do I unauthenticate a card?

  250. How do I update my User Name?

  251. How to add users to your system

  252. How to automatically inform the customer which table/area they have booked

  253. How to download customer's emails

  254. How to Raise a Ticket

  255. I Can’t Move Bookings Around Properly

  256. I Can’t See ‘Venue Group’ in My Settings?

  257. I don't want any bookings for after 8pm

  258. I have updated a Users permissions but this hasn't changed for the User

  259. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?

  260. Invoice/VAT Receipt

  261. Invoicing - Setting Up Invoicing Details Per Venue

  262. Is Collins Pay and Authentication Compliant and Secure

  263. It is saying I do not have permissions to access the Venue Group page

  264. It says 'User couldn’t be added' when I'm trying to add someone to my user list

  265. It Says: “This Booking Is Out of Date. Refresh”

  266. It won't let me assign a table even thought I have entered the table in Tables/Areas

  267. I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list

  268. I’ve added another ‘Booking Type’ but it’s not appearing on the widget on our DesignMyNight page?

  269. I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working

  270. Labels - Adding/editing booking action labels

  271. Labels - Adding/editing customer labels

  272. Labels - Setting up No Show and Cancellation Labels

  273. Labels and Colours - Booking Type Labels

  274. Listing & selling tickets

  275. My account name has changed?

  276. My emails to customers keep bouncing! What can I do so they deliver?

  277. Need to create a user password?

  278. Offers - Setting up offers

  279. Our confirmation emails are not being received!

  280. Pre Orders - Adding/editing packages and pre-orders

  281. Pre Orders - How do I add my menus to the system?

  282. Previous Improvement Emails

  283. Promoting Your Event on DesignMyNight (Collins Partners)

  284. Removing users from your Collins system.

  285. Reports - Bank Transfers

  286. Reports - Booking Type Breakdown

  287. Reports - Customer Payments

  288. Reports - Filtering by Zone in Monthly Overview

  289. Reports - How can I print a list of bookings for the coming week?

  290. Reports - How is the 'Forecast' calculated?

  291. Reports - Source Breakdown

  292. Reports - Status Breakdown and User Performance Reports

  293. Reports - Venue Availability Report: How full are we?

  294. Reports - Walk in Report

  295. Reports - Week's Pre-Orders Report

  296. Reports - Weekly and Monthly Overview

  297. Reports - What does Booking Velocity show?

  298. Reports - What does the Pre-order Summary and Pre-orders list show?

  299. Restricted User Permission Settings

  300. Run Sheet - Sorting the Run Sheet alphabetically

  301. Run sheet - What is the 'Run Sheet' section and how do I use it?

  302. Running Collins on your iPad/Tablet

  303. Saving Progress

  304. See previous bookings from a customer

  305. Setting up a custom source to display in Collins

  306. So you think Collins is down, not loading or not working as usual?

  307. Someone has left the company and we want to change the Collins user account to another name. How do we do this?

  308. Tables/Areas - Adding new tables

  309. Tables/Areas - Adding/editing zones

  310. Tables/Areas - Allow multiple groups to be confirmed into one Table/Area

  311. Tables/Areas - Assigning a table/area to a zone

  312. Tables/Areas - Bookable From / Until

  313. Tables/Areas - Changing the Table Order

  314. Tables/Areas - Editing table names and capacities

  315. Tables/Areas - How To Set Up a Guest List Area

  316. Tables/Areas - Joined Tables/Areas

  317. Tables/Areas - Multiple groups into one area - Adding a group buffer

  318. Tables/Areas - Overriding your Table rules

  319. Tables/Areas - Overview

  320. Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area

  321. Tables/Areas - Setting/editing table capacities

  322. Tables/Areas - Updating & Changing Tables

  323. The time on my Diary view does not start on the hour

  324. Trouble shooting - Collins is running slow for me

  325. Trouble shooting - Collins not working as usual?

  326. Trouble shooting - I need help with Collins

  327. Trouble shooting - unable to see all bookings/enquiries?

  328. Unavailable Dates - How to shut the booking widget if you are full or closed

  329. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made

  330. Unavailable Dates - Stop taking bookings in your back-end admin on a particular date

  331. Updating your DesignMyNight venue page

  332. User Account - How to update your password

  333. User permissions explained and how to change them

  334. Using Collins for Marketing and Promotion

  335. Venue Group - Adding/editing sources

  336. Venue Group - Booking Custom Field

  337. Venue Group - Emails

  338. Venue Group - Facebook Widgets

  339. Venue Group - Group Details

  340. Venue Group - Invoicing

  341. Venue Group - Labels

  342. Venue Group - Payments

  343. Venue Group - Pre-Orders

  344. Venue Group - Reports

  345. Venue Group - Setting up Booking Types

  346. Warning Indicators in Collins

  347. What is the DMN Reference Number and Where Can I find it?

  348. When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?

  349. Where can I add users, I do not have this option in Settings?

  350. Why can't I see my daily diary view?

  351. Widget - Bespoke newsletter opt in on the widget

  352. Widget - Can I hide the ‘Until’ field on the Booking Form?

  353. Widget - Codes

  354. Widget - I am receiving emails into my system meant for another of our venues

  355. Widget - It doesn't appear to work correctly or doesn't look as it should do

  356. Widget - LiveWait Code

  357. Widget - Mandatory Fields

  358. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet

  359. Within a Booking/Enquiry - I need to unlock a table but I'm unable to do so

  360. Within a Booking/Enquiry - Adding an Actual Spend after the booking has taken place

  361. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking

  362. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking

  363. Within a Booking/Enquiry - Additional Details

  364. Within a Booking/Enquiry - Allocating a seat number to your customer orders

  365. Within a Booking/Enquiry - Area Search/Smart Space Finder

  366. Within a Booking/Enquiry - Assign to Areas

  367. Within a Booking/Enquiry - Booking Details

  368. Within a Booking/Enquiry - Booking History

  369. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04

  370. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking

  371. Within a Booking/Enquiry - Customer Details

  372. Within a Booking/Enquiry - Customer Profile

  373. Within a Booking/Enquiry - Default Duration

  374. Within a Booking/Enquiry - Duplicating/copying a booking

  375. Within a Booking/Enquiry - Find a Customer

  376. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

  377. Within a Booking/Enquiry - How do I sort the pre orders on my function sheet by course?

  378. Within a Booking/Enquiry - How do I stop the follow-up email being sent to an individual booking

  379. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party

  380. Within a Booking/Enquiry - PRINT button (function sheets)

  381. Within a Booking/Enquiry - PRINT Button/Function Sheet (dietary requirements)

  382. Within a Booking/Enquiry - Recording payments made outside the system

  383. Within a Booking/Enquiry - sections explained

  384. Within a Booking/Enquiry - Sending attachments in emails

  385. Within a Booking/Enquiry - Sending emails to your customers

  386. Within a Booking/Enquiry - Set yourself a reminder

  387. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)

  388. Within a Booking/Enquiry - the importance of using Booking Action Labels

  389. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?

  390. Within a Booking/Enquiry - Why can’t I save this booking?

  391. Zonal API FAQs

  392. Zonal Integration FAQs

Feedback and Knowledge Base

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