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← Knowledge Base

  1. 2015: Changes and New Features brought in

  2. 2016: Changes and New Features brought in

  3. 2017: Changes and New Features brought in

  4. 2018: Changes and New Features brought in

  5. 2019: Changes and New Features brought in

  6. A full set up run through - all you need to know about your settings [VIDEO]

  7. Account - How do I update my User Name?

  8. Account - How to reset your password

  9. Adding google analytics tracking code to the booking widget

  10. Adding internal or run sheet notes to a booking [VIDEO]

  11. Admin - Error 'Sorry, this user couldn’t be added”

  12. Admin - Why is it saying that “No tables are available for 3 hours” when we have space?

  13. API / Integration website

  14. Authentication v Authorisation - What's the Difference?

  15. Basics of Using Collins [VIDEO]

  16. Booking Set Up requirements - How to set up

  17. Booking Set Up requirements - How to set up [VIDEO]

  18. Booking Set Up Requirements [VIDEO]

  19. Booking Types - Adding & Editing Your Booking Types

  20. Booking Types - Adding Text to the Cancellation Email Message

  21. Booking Types - Adding Text to the Confirmation Email Message

  22. Booking Types - Adding Text to the Enquiry Received Email Message

  23. Booking Types - Allow the system to take as an enquiry if the booking can’t be auto-confirmed

  24. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry

  25. Booking Types - Allowing customers to select a package when making an enquiry/booking

  26. Booking Types - Areas for this Booking Type

  27. Booking Types - Automated email template examples

  28. Booking Types - Availability - Copy from Type

  29. Booking Types - Availability - Min and Max enquiry size

  30. Booking Types - Availability - Min, max and set durations on bookings

  31. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type

  32. Booking Types - Availability - Setting booking policies

  33. Booking Types - Availability - Setting same-day booking rules

  34. Booking Types - Birthday Field (DOB)

  35. Booking Types - Booking Prompts

  36. Booking Types - Choosing what capacity Auto-confirm bookings should use to place bookings

  37. Booking Types - Close bookings for a specific booking type

  38. Booking Types - Create a booking type for one date or a certain date range

  39. Booking Types - Creating a Booking type from a template

  40. Booking Types - Cross-sell your venues to the customer

  41. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings

  42. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings

  43. Booking Types - Deleting a booking type

  44. Booking Types - How do I turn off auto-confirm for a day or a few days

  45. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool

  46. Booking Types - How to limit the changes customers may make to their booking

  47. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry

  48. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings

  49. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings

  50. Booking Types - How to take a Payment or Authentication at point of booking [VIDEO]

  51. Booking Types - How to take Pre-orders at point of booking [VIDEO]

  52. Booking Types - How/Why do I need to create a Value Per Head?

  53. Booking Types - Limiting how far in advance a booking can be made

  54. Booking Types - Max number of people allowed to auto-confirm (per booking type)

  55. Booking Types - Overriding booking types for specific dates

  56. Booking Types - Picking different time and duration slot intervals

  57. Booking Types - Removing the duration field on the widget

  58. Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry

  59. Booking Types - Restricting the number of covers that can be booked at certain times

  60. Booking Types - Rules dependent on number of guests

  61. Booking Types - Setting a hierarchy of tables & zones for bookings to be auto-confirmed into

  62. Booking Types - Setting Limit Arrival Rules [VIDEO]

  63. Booking Types - Setting the number of days before a booking/enquiry can be received

  64. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book

  65. Booking Types - Setting up a Guest list booking type

  66. Booking Types - Setting up a Mandatory Pre-Order with Payment booking type

  67. Booking Types - Setting up a Private Hire booking type

  68. Booking Types - Setting up an auto-confirm only booking type

  69. Booking Types - Setting up an enquiry only booking type

  70. Booking Types - Setting up an Enquiry only Booking Type for Customers to Order Takeaway & Deliveries

  71. Booking Types - Setting up Auto-confirm for a particular date/event

  72. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type

  73. Booking Types - Type Colour

  74. Booking URL Generator

  75. Card Authentication - How To

  76. Changed Rules Notification Set Up [VIDEO]

  77. Changed Rules Notifications - Enabling email notifications for rule updates

  78. Changed Rules Notifications - How to set up [VIDEO]

  79. Christmas - Make Collins Work For You!

  80. Close Areas - How to stop an area from being automatically booked

  81. Collins and Soda integration

  82. Collins Auto Double Confirm - Set Up

  83. Collins Auto Double Confirm - Texts and Diary/Floorplan Usage

  84. Collins Call - FAQs

  85. Collins Dashboard - Internal team notifications

  86. Collins Dashboard - Overview

  87. Collins Docs - Attaching files/documents to bookings in Collins

  88. Collins LiveWait - FAQs

  89. Collins LiveWait - How do I add someone to the wait list?

  90. Collins LiveWait - How to [VIDEO]

  91. Collins LiveWait - Texts Explained

  92. Collins Mail - FAQs

  93. Collins Mail - How To Setup an 'Out of Office' Automated Reply

  94. Collins Mail - How to [VIDEO]

  95. Collins Mail - Sorting the order of New Messages

  96. Collins Mail - Unlinked Messages - “We received the below message at your Collins email address but weren't able to link it to a booking”

  97. Collins Pay & Card Authentication FAQs

  98. Collins Pay - 3D Secure

  99. Collins Pay - Adding Payment/Authentication templates

  100. Collins Pay - Avoiding Fraud Disputes

  101. Collins Pay - Email notifications when a customer makes a payment/authenticates a card

  102. Collins Pay - How Do I Refund a Customer?

  103. Collins Pay - How To

  104. Collins Pay - How to [VIDEO]

  105. Collins Pay - Postcode Validation

  106. Collins Pay - Setting Automated Reminder Emails

  107. Collins Pay - Where Can I View All Refunds?

  108. Collins Pay - Where can I view my Customer Payments?

  109. Collins Pay/Auth - Customer is saying they have been charged twice. How do I check this?

  110. Collins Pay/Auth - How do I unauthenticate a card?

  111. Collins Pay/Auth - I’ve set up customer payments to automatically take a deposit at the point of booking but it’s not working

  112. Collins Pay/Auth - Refunding a customer when they have a new bank card

  113. Collins Pay/Auth - The customer says they’ve been charged £1

  114. Collins Pay/Auth - What happens if my customer emails me with their card details?

  115. Collins Pay/Auth - When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?

  116. Collins Pay/Auth - Why am I not getting an alert in the Notification centre when a payment is made

  117. Collins Pay/Auth - Why doesn’t the payment record display any card details?

  118. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items

  119. Collins Pre-Orders - Adding payment for pre-orders

  120. Collins Pre-Orders - Applying a discount to a Menu

  121. Collins Pre-Orders - Applying multi-buy Discounts on your menu items

  122. Collins Pre-Orders - Can my customers edit their order?

  123. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number

  124. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues

  125. Collins Pre-Orders - Deleting a Pre-order

  126. Collins Pre-Orders - Dietary Requirements and Allergies [What your customer sees]

  127. Collins Pre-Orders - Dietary Requirements/Allergies [How to add]

  128. Collins Pre-Orders - Downloading the 'Food Sheet'

  129. Collins Pre-Orders - FAQ's

  130. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually

  131. Collins Pre-Orders - How to Send a Pre-order Menu

  132. Collins Pre-Orders - How to setup pre-order items and menus

  133. Collins Pre-Orders - How To use within a booking/enquiry [VIDEO]

  134. Collins Pre-Orders - Kitchen Sheet

  135. Collins Pre-Orders - Make menus available 'while booking' or 'when booking is confirmed'

  136. Collins Pre-Orders - Managing Your Place Cards

  137. Collins Pre-Orders - Manually adding pre-order items [VIDEO]

  138. Collins Pre-Orders - Ordering on behalf of someone else

  139. Collins Pre-Orders - Payment Options

  140. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards

  141. Collins Pre-Orders - Reopening completed orders

  142. Collins Pre-Orders - Sending Multiple Menus

  143. Collins Pre-Orders - Setting a cut off date for Pre-orders to be made

  144. Collins Pre-Orders - Setting Automated Reminder Emails

  145. Collins Pre-Orders - Setting Minimum and Maximum order limits

  146. Collins Pre-Orders - Take both a deposit and a pre-order payment for auto-confirm bookings

  147. Collins Pre-Orders - Taking payments for pre-orders at the point of booking

  148. Collins Update 03/04/2020 - Changes to our processes

  149. Collins Update 22/11/2019 - 1 New Feature - Drag & Drop bookings in to the Floor plan

  150. Collins Webinars - Booking Types Explained

  151. Collins Webinars - Booking Types Explained

  152. Collins Webinars - Collins Mail - How to send emails, where you will receive replies and setting up templates

  153. Collins Webinars - Collins Pre Orders - Admin / Place Cards / Function Sheets

  154. Collins Webinars - Information and Registration Page

  155. Collins Webinars - Managing your enquiries page and working on an enquiry

  156. Collins Webinars - Prepping for and using Collins in Live Service

  157. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)

  158. Collins Webinars - Using Collins Pay & Authentication

  159. Collins Webinars - Using Collins Pay & Authentication

  160. Collins Webinars - Working The Diary Page

  161. Collins Webinars - Working your Diary Page

  162. Collins Webinars - Your Enquiries Page Explained

  163. Collins Webinars - Your Reports section explained

  164. Collins Widget Wizard - Custom Return URL

  165. Collins Widget Wizard - Custom Source

  166. Collins Widget Wizard - Google Analytics

  167. Collins Widget Wizard - Overview

  168. Collins Widget Wizard - Specific Booking Types

  169. Collins Widget Wizard - Styling the Widget

  170. Copy Venue Rules - Coping settings from one venue to another venue(s) in the same group

  171. Copy Venue Rules - How to use [VIDEO]

  172. Customer Database - CSV Download

  173. Customer Database - How do I download the details of all customers who have given marketing permission?

  174. Customer Database - How to add a New Customer

  175. Customer Database - How to download customer's emails

  176. Customer Database - How to update a customers marketing permissions

  177. Customer Database - Understanding and Using your Customer Database [VIDEO]

  178. Daily usage - Attachments are not opening on the customer’s side

  179. Daily usage - Dashboard - Service Status - where to check for issues within the system

  180. Daily usage - Email Delivery issues - Notifications and things to note

  181. Daily usage - Help! I’ve accidentally closed bookings for the day on the Dashboard. How do I reopen?

  182. Daily usage - How to remove a future booking from the waitlist

  183. Daily usage - It Says: ‘This Booking Is Out of Date. Refresh’

  184. Daily usage - Our confirmation emails are not being received!

  185. Daily usage - Why are my bookings going straight to ‘left’ when I check them in?

  186. Daily usage - Why aren’t all my labels showing?

  187. Dashboard - How to stop bookings coming in during service

  188. Diary - A chronological list of all the bookings for the day

  189. Diary - Explanation of the Check In list and Expanded Panel [VIDEO]

  190. Diary - Explanation of the Diary Page [VIDEO]

  191. Diary - Fifteen minute warning within the Diary

  192. Diary - How to move/add bookings to Tables/Areas in your Diary

  193. Diary - New/Open Enquiries and Unassigned rows in the grid

  194. Diary - Stop Auto-confirm bookings being placed on certain Tables/Areas

  195. Diary - The numbers in bold at the top of the diary page

  196. Diary - Using the Diary Page during service [VIDEO]

  197. Diary - Using your Diary - Your Table List and Capacities

  198. Diary - Warnings in your Diary

  199. Diary - Why can't I see my daily diary view?

  200. Diary - ‘Options’ explained

  201. Diary Settings - How to set up [VIDEO]

  202. Diary Settings - Live service tools

  203. Diary/Floor plan- ‘Running Late’ Buttons on the Booking Bar

  204. Diary/Floorplan - 'Space Optimiser' feature [VIDEO]

  205. Diary/Floorplan - Automatically mark bookings as left when the booking is finished

  206. Diary/Floorplan - Booking Stages

  207. Diary/Floorplan - Booking Type Colours

  208. Diary/Floorplan - Check in Panel - Filter option

  209. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings

  210. Diary/Floorplan - Check in Panel - What each section means

  211. Diary/Floorplan - Checking in a booking and the expanded booking details panel

  212. Diary/Floorplan - Checking in early/late bookings in live service

  213. Diary/Floorplan - How to Record a 'No Show'

  214. Diary/Floorplan - Un-check someone in [VIDEO]

  215. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded

  216. Diary/Floorplan - Warning Indicators in Collins

  217. Diary/Floorplan - Warning(s) when adding bookings

  218. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?

  219. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins

  220. Diary/Floorplan/Run sheet - Add a booking [VIDEO]

  221. Diary/Floorplan/Run sheet - Add a walk-in [VIDEO]

  222. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool

  223. Diary/Floorplan/Run sheet - Adding notes for the day

  224. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking

  225. Diary/Floorplan/Run sheet - Booking Prompts

  226. Diary/Floorplan/Run sheet - Changing the Date

  227. Diary/Floorplan/Run sheet - How to create a Wait List

  228. Diary/Floorplan/Run sheet - How to uncheck a guest if they have been accidentally checked-in

  229. Diary/Floorplan/Run sheet - Make it mandatory to assign a table(s) to all bookings & enquiries

  230. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules

  231. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings

  232. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.

  233. Diary/Floorplan/Run sheet - Top Navigation Panel

  234. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary

  235. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs

  236. Diary/Floorplan/Run sheet - Where will I be warned that I am exceeding a Limit Arrivals rule?

  237. Diary/Floorplan/Runsheet - How to add a walk-in

  238. Diary/Run sheet - 'Download/Print' - Kitchen Sheet

  239. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)

  240. Diary/Run sheet - Download a Run Sheet [VIDEO]

  241. Diary/Run sheet - Information that is automatically included in the Customised Run Sheet

  242. Diary/Run sheet - ‘Download/Print’ - Guestlist PDF and Excel

  243. Diary/Run sheet - ‘Download/Print’ - Place Cards

  244. Diary/Run sheet - ‘Download/Print’ - Reservation Labels

  245. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet

  246. Downloading your customer data [VIDEO]

  247. Emails & Texts - Add a logo to your emails

  248. Emails & Texts - Adding a new email template/message and attachments

  249. Emails & Texts - Automated email template examples

  250. Emails & Texts - Booking & Enquiry notifications

  251. Emails & Texts - Creating Hyperlinks within Collins

  252. Emails & Texts - Disable the 'cancel booking' button in customer emails

  253. Emails & Texts - Editing an email template/message

  254. Emails & Texts - Including yourself in all emails & checking your email history

  255. Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.

  256. Emails & Texts - Remove 'Hi customer name' on emails

  257. Emails & Texts - Sending SMS messages

  258. Emails & Texts - Set the name and address your emails come from

  259. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking

  260. Emails & Texts - Setting up SMS

  261. Emails & Texts - Setting up SMS templates

  262. Emails & Texts - Setting up your SMS name

  263. Emails & Texts - Setting your automatic booking reminder email

  264. Emails & Texts - Setting your automatic follow-up (leave a review) email

  265. Enquiries - 'Our Enquiries Seem to Have Disappeared!' - Assigned to me/Assigned to Anyone

  266. Enquiries - Explanation of the Enquiries Page [VIDEO]

  267. Enquiries - How do I find cancelled bookings for a certain date? [VIDEO]

  268. Enquiries - How to find bookings in your Collins system

  269. Enquiries - How to use Labels and Follow Ups [VIDEO]

  270. Enquiries - Within a Booking / Enquiry [VIDEO]

  271. Enquiries Page - Assigned to me/Assigned to anyone

  272. Enquiries Page - Booking Status Explained

  273. Enquiries Page - CSV Download

  274. Enquiries Page - Download button

  275. Enquiries Page - Downloading Large Enquiry Data Downloads

  276. Enquiries Page - Email bounced notification

  277. Enquiries Page - Enquiry List

  278. Enquiries Page - Filtering enquiries & bookings

  279. Enquiries Page - Find a colleague's 'In Progress' enquiries

  280. Enquiries Page - Finding out which bookings were a 'No Show'

  281. Enquiries Page - How can I see my Confirmed bookings?

  282. Enquiries Page - How to use the filter tool [VIDEO]

  283. Enquiries Page - Keeping your Notification Centre up to date

  284. Enquiries Page - Manually adding new enquiries

  285. Enquiries Page - Notification Centre Explained

  286. Enquiries Page - Search Bar

  287. Enquiries Page - Sent Messages

  288. Enquiries Page - Sorting enquiries & bookings

  289. Enquiries Page - What does it mean to 'Take' an enquiry?

  290. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?

  291. Filtering the Customers section

  292. Fixed Price Menu Messages

  293. Floor Plan - Explanation of the Floor Plan [VIDEO]

  294. Floor Plan - Using the Floor Plan during service [VIDEO]

  295. Floor plan- Dragging and dropping a booking into a table

  296. Floorplan - Adding a booking directly into a Table

  297. Floorplan - Allocating tables using the floorplan

  298. Floorplan - Booking Progress Bar

  299. Floorplan - Different coloured outlines on Tables

  300. Floorplan - How to switch between multiple floorplans

  301. Floorplan - Move bookings around in the floorplan [VIDEO]

  302. Floorplan - Moving bookings around in the Table Activity Section

  303. Floorplan - Quickly adding a booking to multiple tables in the Floorplan

  304. Floorplan - Table Activity for the day

  305. Floorplans - Drawing your floorplan

  306. Forgotten your password? [VIDEO]

  307. GDPR

  308. General Information - Explained

  309. General Information - Venue Tags

  310. Guest List - Managing your Guest List in Collins

  311. How do I respond to a review?

  312. How To - Card Authentication and Other Payments [VIDEO]

  313. How To - Contracts [VIDEO]

  314. How To - Invoices [VIDEO]

  315. How To - Venue Tags [VIDEO]

  316. How to log in & set up for the day [VIDEO]

  317. How to set up an Auto-Confirm Booking Type [VIDEO]

  318. How to set up an Enquiry Only Booking Type [VIDEO]

  319. How to set up Tables / Areas [VIDEO]

  320. How to set up the Unavailable Dates section [VIDEO]

  321. How to set up your Booking Types using the templates [VIDEO]

  322. How to set up your Collins system for Enquiries only [VIDEO]

  323. How to set up your Diary Settings [VIDEO]

  324. How to take a Payment or Authentication at point of booking [VIDEO]

  325. How to take Pre-orders at point of booking [VIDEO]

  326. How to use the Copy Venue Rules tool [VIDEO]

  327. How to use the filter tool [VIDEO]

  328. How To: Widget Wizard [VIDEO]

  329. I Can’t Move Bookings Around Properly

  330. I Can’t See ‘Venue Group’ in My Settings?

  331. Invoicing & contracts - Setting Up Contract Details Per Venue

  332. Invoicing & contracts - Setting Up Invoicing Details Per Venue

  333. Is Collins Pay and Authentication Compliant and Secure

  334. I’ve added another ‘Booking Type’ but it’s not appearing on the widget on our DesignMyNight page?

  335. Labels & colours - Adding/editing booking action labels

  336. Labels & colours - Adding/editing customer labels

  337. Labels & colours - Assigning Booking Type Colours

  338. Labels & Colours - How to set up [VIDEO]

  339. Labels & colours - Setting up No Show and Cancellation Labels

  340. Limit Arrivals - How to set up [VIDEO]

  341. Limit Arrivals - Restricting the number of covers that can be booked at certain times

  342. Listing & selling tickets

  343. Manage your Integrations - Reserve with Google

  344. Marketing and Promotion (For DesignMyNight Bookings Partners)

  345. My Account - Cannot find access the Venue Group page

  346. My Account - Forgotten your password? [VIDEO]

  347. My Account - Someone has left the company and we want to change the Collins user account to another name. How do we do this?

  348. My Account - The account name has changed?

  349. My Account - Updating Account name and user name

  350. My Account - Updating your password

  351. Offers - Setting up offers

  352. Opening Times - Configuring opening and closing times

  353. Opening Times - Override Dates

  354. Payments Settings [VIDEO]

  355. Pre Orders - Adding/editing packages and pre-orders

  356. Pre Orders - How do I add menus to my system?

  357. Pre-orders - Customer is unable to access the Menus. Can I reopen the Pre-order link?

  358. Pre-orders - I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop-down list

  359. Pre-orders - Pre-order link says: 'This booking is not eligible for pre-orders.'

  360. Pre-orders - Setting Automated Reminder Emails

  361. Print Outs - Downloading Run Sheets from Collins [VIDEO]

  362. Print Outs - How to download your Pre-orders from Collins [VIDEO]

  363. Promoting Your Event on DesignMyNight (Collins Partners)

  364. Reports - Automated Reports

  365. Reports - Bank Transfers Report

  366. Reports - Booking Overview Calendar - Monthly View

  367. Reports - Booking Velocity report

  368. Reports - Bookings Overview Calendar - Weekly

  369. Reports - Collins Pay Payments Report

  370. Reports - Explanation of your Venue Group reports [VIDEO]

  371. Reports - Filtering by Zone in Monthly Overview

  372. Reports - Forecast report

  373. Reports - How to set up automated reports [VIDEO]

  374. Reports - Payments Report

  375. Reports - Pre-order Summary and Pre-orders List Reports

  376. Reports - Setting Customised Run Sheet Default Options

  377. Reports - Source Breakdown Report

  378. Reports - Status Breakdown and User Performance Reports

  379. Reports - Type Breakdown Report

  380. Reports - Venue Availability Report

  381. Reports - Venue Level Automated reports

  382. Reports - Venue Overview [VIDEO]

  383. Reports - Walk in Report

  384. Reports - Week's Pre-Orders Report

  385. Reports - Week's Run Sheet in PDF

  386. Reports - Weekly and Monthly Overview

  387. Reports Settings [VIDEO]

  388. Reserve with Google - FAQs

  389. Run Sheet - Explanation of the Run Sheet and how to use during service [VIDEO]

  390. Run Sheet - Explanation of the Run Sheet and how to use during service [VIDEO]

  391. Run Sheet - Sorting the Run Sheet alphabetically

  392. Run sheet - What is the 'Run Sheet' section and how do I use it?

  393. Saving Progress in Settings

  394. See previous bookings from a customer

  395. Setting Limit Arrival Rules [VIDEO]

  396. Setting up a custom source to display in Collins

  397. Setting up your Labels & Booking Stages [VIDEO]

  398. Settings - Creating Hyperlinks within Collins

  399. Tables/Areas - Adding new tables

  400. Tables/Areas - Adding/editing zones

  401. Tables/Areas - Allow multiple groups to be confirmed into one Table/Area

  402. Tables/Areas - Assigning a table/area to a zone

  403. Tables/Areas - Bookable From / Until

  404. Tables/Areas - Changing the Table Order

  405. Tables/Areas - Editing table names and capacities

  406. Tables/Areas - How To Set Up a Guest List Area

  407. Tables/Areas - How to set up [VIDEO]

  408. Tables/Areas - It won't let me assign a table even though I have entered the table in Tables/Areas

  409. Tables/Areas - Joined Tables/Areas

  410. Tables/Areas - Multiple groups into one area - Adding a group buffer

  411. Tables/Areas - Overriding your Table rules

  412. Tables/Areas - Overview

  413. Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area

  414. Tables/Areas - Setting/editing table capacities

  415. Tables/Areas - Updating & Changing Tables

  416. Top Tips - Collins Domains

  417. Top Tips - Collins Spec Sheet

  418. Top Tips - Collins Supported Browsers

  419. Top Tips - Night Mode

  420. Top Tips for promoting Offers on DesignMyNight

  421. Top tips to making Father’s Day a Winner

  422. TOP TIPS: How to get the most out of Collins

  423. TRAINING VIDEO - setting up the sections in the below articles

  424. TRAINING VIDEO - setting up the sections in the below articles

  425. TRAINING VIDEO - setting up the sections in the below articles

  426. TRAINING VIDEOS - setting up your booking types

  427. TRAINING VIDEOS - your Diary/Floorplan pages

  428. TRAINING VIDEOS - your Enquiries page

  429. TRAINING VIDEOS - your Reports and Customers sections

  430. Trouble shooting - Collins is running slow for me

  431. Trouble shooting - Collins not working as usual?

  432. Trouble shooting - I need help with Collins

  433. Trouble shooting - unable to see all bookings/enquiries?

  434. Troubleshooting - Having issues with the system on a specific device

  435. Troubleshooting - How Do I Clear My Browser History/Cache?

  436. Troubleshooting - How to clear your browser history/cache [VIDEO]

  437. Troubleshooting - How to take a screenshot of the Console

  438. Troubleshooting - How to take a screenshot of the console [VIDEO]

  439. Troubleshooting - If you think Collins is down, not loading or working as usual? - Troubleshooting Tips to action

  440. Troubleshooting - Something not looking right? Here's how you raise an issue with our team

  441. Troubleshooting - Why does my DesignMyNight page say: ‘We are currently not taking online bookings?’

  442. Unavailable Dates - How to notify the team in your Diary page of a closure of a particular date

  443. Unavailable Dates - How to set up [VIDEO]

  444. Unavailable Dates - How to shut the booking widget if you are full or closed

  445. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made

  446. Updating your DesignMyNight venue page

  447. Users - How to add a user and user permissions explained [VIDEO]

  448. Users - How to add users to your system

  449. Users - I have updated permissions for a user but this hasn't changed for that user

  450. Users - I want to add a new user, but I do not have this option in Settings?

  451. Users - It says 'User couldn’t be added' when I'm trying to add someone to my user list

  452. Users - Notification when a user email address has been changed.

  453. Users - Removing users from your Collins system

  454. Users - Restricted User Permission Settings

  455. Users - User permissions explained and how to change them

  456. Venue Group - Adding/editing sources

  457. Venue Group - Booking Custom Field

  458. Venue Group - Booking Set Up Requirements

  459. Venue Group - Changed Rules Notification Setup

  460. Venue Group - Emails

  461. Venue Group - Enquiries

  462. Venue Group - Facebook Widgets

  463. Venue Group - Group Details

  464. Venue Group - How to automatically inform the customer which table/area they have booked

  465. Venue Group - Invoicing & Contracts

  466. Venue Group - Labels

  467. Venue Group - Marketing Preferences

  468. Venue Group - Offers

  469. Venue Group - Payment Availability

  470. Venue Group - Payments

  471. Venue Group - Pre-Orders

  472. Venue Group - Reports

  473. Venue Group - Reports - Setting Default Customised Run Sheet Options

  474. Venue Group - Setting up 'Not Sure' Booking Types

  475. Venue Group - Venue Tags

  476. Venue Settings - Bookings are closed on the widget but I don’t know why?

  477. Venue Settings - Testing your booking type rules

  478. Venue Settings - The time on my Diary view does not start on the hour

  479. What is Reserve with Google?

  480. What is the DMN Reference Number and Where Can I find it?

  481. Widget - Booking Widget Codes

  482. Widget - Can I hide the ‘Until’ field on the Booking Form?

  483. Widget - I am receiving emails into my system meant for another of our venues

  484. Widget - It doesn't appear to work correctly or doesn't look as it should do

  485. Widget - LiveWait Code

  486. Widget - Mandatory Fields

  487. Widget - Setting up Multi-lingual widgets (Translation settings)

  488. Within a Booking Enquiry - Formatting Pre-orders on your Function Sheet

  489. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates

  490. Within a Booking/Enqiury - Adding a minimum spend

  491. Within a Booking/Enquiry - I need to unlock a table but I'm unable to do so

  492. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay

  493. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place

  494. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking

  495. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking [VIDEO]

  496. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking

  497. Within a Booking/Enquiry - Additional Details

  498. Within a Booking/Enquiry - Allocating a seat number to your customer orders

  499. Within a Booking/Enquiry - Area Search/Smart Space Finder

  500. Within a Booking/Enquiry - Assign to Areas

  501. Within a Booking/Enquiry - Booking Details

  502. Within a Booking/Enquiry - Booking History

  503. Within a Booking/Enquiry - Booking Prompts

  504. Within a Booking/Enquiry - Booking Set Up Requirements [VIDEO]

  505. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04

  506. Within a Booking/Enquiry - Card Authentication and Other Payments [VIDEO]

  507. Within a Booking/Enquiry - Commission Box

  508. Within a Booking/Enquiry - Compiling and Sending a Contract

  509. Within a Booking/Enquiry - Contracts [VIDEO]

  510. Within a Booking/Enquiry - Customer Details

  511. Within a Booking/Enquiry - Customer Profile

  512. Within a Booking/Enquiry - Default Duration

  513. Within a Booking/Enquiry - Duplicating/copying a booking once

  514. Within a Booking/Enquiry - Find a Customer

  515. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

  516. Within a Booking/Enquiry - How to update a customers marketing permission

  517. Within a Booking/Enquiry - Invoice/VAT Receipt

  518. Within a Booking/Enquiry - Invoices [VIDEO]

  519. Within a Booking/Enquiry - PRINT button (function sheets)

  520. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)

  521. Within a Booking/Enquiry - Remove customer requests from confirmation emails

  522. Within a Booking/Enquiry - Saving a booking/enquiry

  523. Within a Booking/Enquiry - Sections explained

  524. Within a Booking/Enquiry - Sending attachments in emails

  525. Within a Booking/Enquiry - Sending emails to your customers

  526. Within a Booking/Enquiry - Set Up Requirements

  527. Within a Booking/Enquiry - Set yourself a reminder

  528. Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking

  529. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)

  530. Within a Booking/Enquiry - The importance of using Labels

  531. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?

  532. Zonal API FAQs

  533. Zonal Integration FAQs

Feedback and Knowledge Base

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