All articles

  1. 1) Adding/Editing Booking Types & Setting Their Rules

  2. 1) How to log in & set up for the day

  3. 10) Using the Reports section

  4. 2) Managing enquiries, emailing customers, filtering enquiries & understanding your Notification centre

  5. 2) Setting up your walk-in durations

  6. 3) Setting up your diary and table capacities

  7. 3) Working your floorplan [Preparing for service]

  8. 4) Setting/Editing your opening times

  9. 4) Working your floorplan [Live Service]

  10. 5) Closing dates on your booking widget

  11. 5) Working your Diary & Downloading Run Sheets

  12. 6) Blocking Tables Off For Users & Adding Pre Order Items

  13. 6) Filtering your enquiries

  14. 7) Downloading your customer data

  15. 7) Setting Up Booking/Customer Labels

  16. 8) Downloading your booking data

  17. 8) How to draw your floorplan

  18. 9) Reporting - Venue Overview Screen

  19. 9) Setting up your Emails/Message Templates & Attachment Bank

  20. Adding google analytics tracking code to the booking widget

  21. Am I able to see what changes a user made on a certain date?

  22. API / Integration website

  23. Attachments are not opening on the customer’s side

  24. Authentication v Authorisation - What's the Difference?

  25. Auto Double Confirm - Set Up

  26. Auto Double Confirm - Texts and Diary/Floorplan Usage

  27. Automated Reports - Venue Group and Venue Level

  28. Booking Set Up requirements

  29. Booking Types - Adding & Editing Your Booking Types

  30. Booking Types - Adding Text to the Cancellation Email Message

  31. Booking Types - Adding Text to the Confirmation Email Message

  32. Booking Types - Adding Text to the Enquiry Received Email Message

  33. Booking Types - Allow the system to take as an enquiry if the booking can’t be auto-confirmed

  34. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry

  35. Booking Types - Allowing customers to select a package when making an enquiry/booking

  36. Booking Types - Areas for this Booking Type

  37. Booking Types - Automated email template examples

  38. Booking Types - Automating your Confirmation Email for Enquiries [not auto-confirm bookings] - Video

  39. Booking Types - Availability - Copy from Type

  40. Booking Types - Availability - Min and Max enquiry size

  41. Booking Types - Availability - Min, max and set durations on bookings

  42. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type

  43. Booking Types - Availability - Setting booking policies

  44. Booking Types - Availability - Setting same-day booking rules

  45. Booking Types - Birthday Field (DOB)

  46. Booking Types - Booking Prompts

  47. Booking Types - Close bookings for a specific booking type

  48. Booking Types - Create a booking type for one date or a certain date range

  49. Booking Types - Cross-sell your venues to the customer

  50. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings

  51. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings

  52. Booking Types - Deleting a booking type

  53. Booking Types - How do I turn off auto-confirm for a day or a few days

  54. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool

  55. Booking Types - How to limit the changes customers may make to their booking

  56. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry

  57. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings

  58. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings

  59. Booking Types - How/Why do I need to create a Value Per Head?

  60. Booking Types - Limiting how far in advance a booking can be made

  61. Booking Types - Max number of people allowed to auto-confirm (per booking type)

  62. Booking Types - Overriding booking types for specific dates

  63. Booking Types - Picking different time and duration slot intervals

  64. Booking Types - Removing the duration field on the widget

  65. Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry

  66. Booking Types - Restricting the number of covers that can be booked at certain times

  67. Booking Types - Rules dependent on number of guests

  68. Booking Types - Setting a hierachy of tables & zones for bookings to be auto-confirmed into

  69. Booking Types - Setting the number of days before a booking/enquiry can be received

  70. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book

  71. Booking Types - Setting up a Guest list booking type

  72. Booking Types - Setting up a Private Hire booking type

  73. Booking Types - Setting up an auto-confirm only booking type

  74. Booking Types - Setting up an enquiry only booking type

  75. Booking Types - Setting up Auto-confirm for a particular date/event

  76. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type

  77. Booking Types - Setting which tables can be auto confirmed into

  78. Booking Types - What are the colours underneath the type name?

  79. Booking URL Generator

  80. Booking Widget Codes

  81. Bookings are closed on the widget but I don’t know why?

  82. Cannot find access the Venue Group page

  83. Card Authentication - How To

  84. Changed Rules Notification Setup- Enabling email notifications for rule updates

  85. Christmas - Make Collins Work For You!

  86. Close Areas - How to stop an area from being automatically booked

  87. Collins and Soda integration

  88. Collins Dashboard - Internal team notifications

  89. Collins Dashboard - Overview

  90. Collins Docs - Attaching Files/documents to bookings in Collins

  91. Collins Domains

  92. Collins Live Wait - Training Video

  93. Collins LiveWait - How do I add someone to the wait list?

  94. Collins LiveWait - Texts Explained

  95. Collins LiveWait FAQs

  96. Collins Mail - FAQs

  97. Collins Mail - How To Setup an 'Out of Office' Automated Reply

  98. Collins Mail - Sorting the order of New Messages

  99. Collins Pay & Card Authentication FAQs

  100. Collins Pay - 3D Secure

  101. Collins Pay - Adding Payment/Authentication templates

  102. Collins Pay - Avoiding Fraud Disputes

  103. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?

  104. Collins Pay - How Do I Refund a Customer?

  105. Collins Pay - How To

  106. Collins Pay - Postcode Validation

  107. Collins Pay - Refunding a customer when they have a new bank card

  108. Collins Pay - Setting Automated Reminder Emails

  109. Collins Pay - Where Can I View All Refunds?

  110. Collins Pay - Where can I view my Customer Payments?

  111. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]

  112. Collins Pre Orders - FAQ's

  113. Collins Pre Orders - Make menus available 'while booking' or 'when booking is confirmed'

  114. Collins Pre Orders - Take both a deposit and a pre-order payment for auto-confirm bookings

  115. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items

  116. Collins Pre-Orders - Adding payment for pre-orders

  117. Collins Pre-Orders - Applying a discount to a Menu

  118. Collins Pre-Orders - Applying multi-buy Discounts on your menu items

  119. Collins Pre-Orders - Can I set a cut off date for Pre-orders to be made?

  120. Collins Pre-Orders - Can my customers edit their order?

  121. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number

  122. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues

  123. Collins Pre-Orders - Deleting a Pre-order

  124. Collins Pre-Orders - Dietary Requirements/Allergies

  125. Collins Pre-Orders - Downloading the 'Food Sheet'

  126. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually

  127. Collins Pre-Orders - How to Send a Menu

  128. Collins Pre-Orders - How to Setup Guide

  129. Collins Pre-Orders - Kitchen Sheet

  130. Collins Pre-Orders - Managing Your Place Cards

  131. Collins Pre-Orders - Ordering on behalf of someone else.

  132. Collins Pre-Orders - Payment Options

  133. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards

  134. Collins Pre-Orders - Sending Multiple Menus

  135. Collins Pre-orders - Setting Automated Reminder Emails

  136. Collins Pre-Orders - Setting Automated Reminder Emails

  137. Collins Pre-Orders - Setting Minimum and Maximum order limits

  138. Collins Pre-Orders Video - How To

  139. Collins seems really slow today

  140. Collins Spec Sheet

  141. Collins Supported Browsers

  142. Collins Update 02/05/2018 - New Feature: Stop No Shows

  143. Collins Update 02/06/2017 - Three New Improvements

  144. Collins Update 02/07/2018 - New Support System - Register now

  145. Collins Update 02/11/2018 - New Features - Automatic SMS Confirmations and Auto Double Confirm

  146. Collins Update 02/12/2019 - Big Launch: Collins Calls

  147. Collins Update 03/05/2017 - Collins Webinars

  148. Collins Update 04/03/2019 - Enquiry Received Date in the Enquiries page

  149. Collins Update 04/05/2018 - Soda Launch: E-Vouchers

  150. Collins Update 06/02/2018 - Get free social media exposure with us

  151. Collins Update 06/02/2019 - 2 New Features - Creating Booking Slots and Creating Booking types from a template

  152. Collins Update 06/09/2017 - NEW: Collins Pre-Order Version 2

  153. Collins Update 06/12/2017 - "Compact view" on Diary View

  154. Collins Update 07/03/2017 - New Feature - The Collins Smart Space Finder!

  155. Collins Update 08/01/2018 - New Launch: Collins Docs

  156. Collins Update 08/06/2019 - 3 New Features - 5/10/15 Late buttons, Venue Tags and WORD DOC Reservation labels

  157. Collins Update 09/09/2019 - Great New Feature for Multi-Venues & SCA

  158. Collins Update 09/11/2017 - 4 New Features & NYE

  159. Collins Update 12/07/2018 - New Free Feature - Custom Booking Stages

  160. Collins Update 12/11/2018 - NEW Launch: Bookings Overview Calendar

  161. Collins Update 13/03/2017 - New Floorplan Tweaks

  162. Collins Update 15/02/2017 - Source Reports and Improvements to Enquiry Management

  163. Collins Update 17/04/2018 - New Feature: Booking Contracts

  164. Collins Update 17/04/2019 - 4 x Improvers - Timers on Payment Links, Pre-order Filtering, Auto-Confirm Y/N in the Enquiry download and Reports Filtering by auto-confirm and walk-ins

  165. Collins Update 17/09/2019 - 1 New Feature - Automatically mark a customer as 'LEFT'

  166. Collins Update 18/01/2019 - New icon for corporate bookings, offers section, Soda and Collins Integration, 'Push to Till' filter

  167. Collins Update 19/10/2017 - Halloween Help & Webinar Training

  168. Collins Update 19/11/2018 - IMP: Information About Emailing in Collins

  169. Collins Update 20/01/2017 - Walk-ins Report and Moving Bookings on the Floor Plan

  170. Collins Update 20/02/2019 - Set Defaults for Customised Runsheet and Integration with SODA

  171. Collins Update 20/04/2018 - GDPR Changes

  172. Collins Update 20/05/2019 - Phase 2 Launch: Reserve with Google

  173. Collins Update 20/06/2017 - NEW Invoicing/Receipt Feature + 6 Improvements

  174. Collins Update 20/07/2018 - New Feature: Booking Prompts plus creating your own booking stages, updates to the restricted user permissions and booking buffer

  175. Collins Update 21/02/2017 - Important Collins Pay Update

  176. Collins Update 21/11/2018 - Are you New Year's Eve ready?

  177. Collins Update 22/03/2017 - Run Sheet & Function Sheet Improvements

  178. Collins Update 22/05/2018 - GDPR - Contract Addendum

  179. Collins Update 22/11/2019 - 1 New Feature - Drag & Drop bookings in to the Floor plan

  180. Collins Update 22/11/2019 - Floorplan Drag & Drop Feature

  181. Collins Update 23/02/2018 - Collins Stability Improvements

  182. Collins Update 24/04/2019 - Reserve with Google - New Launch

  183. Collins Update 25/05/2017 - New Waiter Slip Feature and a Guest List Improvement

  184. Collins Update 26/04/2019 - 2 x Improvers - Pre-order and Payment Icons in Check-in List and a Customers Section update

  185. Collins Update 30/01/2018 - Adding bookings to multiple dates

  186. Collins Update 30/03/2017 - Improvements to auto-confirm rules and the Close Areas section

  187. Collins Update 31/01/2019 - Email notifications for admin changes, filtering 'walk-ins' in reports and message for enquiries page CSV

  188. Collins Update 31/07/2017 - NEW bolt on - Collins LiveWait

  189. Collins Updates 06/09/2016 - Collins Pre-orders and more accurate reporting

  190. Collins Updates 10/11/2016 - Postcodes when using Collins Pay

  191. Collins Updates 12/01/2017 - Monthly View Filter and Customer Requests

  192. Collins Updates 13/09/2016 - Collins Pre-orders improvements

  193. Collins Updates 18/10/2016 - Additional reporting functionality

  194. Collins Updates 18/11/2016 - Automatic cancellation emails

  195. Collins Updates 20/09/2016 - New notifications and longer time-slot intervals

  196. Collins Updates 23/08/2016 - New user permissions

  197. Collins Updates 26/10/2016 - Check-in list and Help section

  198. Collins Updates 30/11/2016 - Automated reports & pre-orders

  199. Collins Webinars - Booking Types Explained

  200. Collins Webinars - Booking Types Explained

  201. Collins Webinars - Collins Mail - How to send emails, where you will receive replies and setting up templates

  202. Collins Webinars - Collins Pre Orders - Admin / Place Cards / Function Sheets

  203. Collins Webinars - Information and Registration Page

  204. Collins Webinars - Managing your enquiries page and working on an enquiry

  205. Collins Webinars - Prepping for and using Collins in Live Service

  206. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)

  207. Collins Webinars - Using Collins Pay & Authentication

  208. Collins Webinars - Using Collins Pay & Authentication

  209. Collins Webinars - Working The Diary Page

  210. Collins Webinars - Working your Diary Page

  211. Collins Webinars - Your Enquiries Page Explained

  212. Collins Webinars - Your Reports section explained

  213. Collins Widget Wizard - Custom Return URL

  214. Collins Widget Wizard - Custom Source

  215. Collins Widget Wizard - Google Analytics

  216. Collins Widget Wizard - Overview

  217. Collins Widget Wizard - Specific Booking Types

  218. Collins Widget Wizard - Styling the Widget

  219. COMING SOON: Collins Call - FAQs

  220. Contracts & Invoices Set Up - Setting Up Invoicing Details Per Venue

  221. Copy Venue Rules - how to copy settings from one venue to another venue(s) in the same group

  222. Creating a Booking type from a template

  223. Creating Hyperlinks within Collins

  224. Customer Database - CSV Download

  225. Customer Database - How do I download the details of all customers who have given marketing permission?

  226. Customer Database - How to add a New Customer

  227. Customer Database - How to download customer's emails

  228. Customer Database - How to update a customers marketing permissions

  229. Customer is unable to access the Menus, can I reopen the Pre-order link?

  230. Customer Payments - Customer is saying they have been charged twice. How do I check this?

  231. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?

  232. Dashboard - How to stop bookings coming in during service

  233. Diary - Displaying your Zones in the Diary

  234. Diary - Fifteen minute warning within the Diary

  235. Diary - How do I see a chronological list of all my bookings for the day?

  236. Diary - How to move/add bookings to Tables/Areas in your Diary

  237. Diary - New/Open Enquiries and Unassigned rows in the grid

  238. Diary - Stop Auto-confirm bookings being placed on certain Tables/Areas

  239. Diary - Using your Diary - Your Table List and Capacities

  240. Diary - Warnings in your Diary

  241. Diary - What do the numbers in bold at the top of the diary mean?

  242. Diary - ‘Options’ explained

  243. Diary / Floor plan- ‘Running Late’ Buttons on the Booking Bar

  244. Diary/Floorplan - Booking Stages

  245. Diary/Floorplan - Booking Type Colours

  246. Diary/Floorplan - Check in Panel - How to filter this

  247. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings

  248. Diary/Floorplan - Check in Panel - What each section means

  249. Diary/Floorplan - Checking in a booking and the expanded booking details panel

  250. Diary/Floorplan - Checking in early/late bookings in live service

  251. Diary/Floorplan - How to automatically mark bookings as left when the booking is finished

  252. Diary/Floorplan - How to Record a 'No Show'

  253. Diary/Floorplan - Un-check someone in

  254. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded

  255. Diary/Floorplan - Warning(s) when adding bookings

  256. Diary/Floorplan - What is 'Space Optimiser' and what does it do?

  257. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?

  258. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins

  259. Diary/Floorplan/Run sheet - Add a booking (video)

  260. Diary/Floorplan/Run sheet - Add a walk-in (video)

  261. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool

  262. Diary/Floorplan/Run sheet - Adding notes for the day

  263. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking

  264. Diary/Floorplan/Run sheet - Booking Prompts

  265. Diary/Floorplan/Run sheet - Changing the Date

  266. Diary/Floorplan/Run sheet - How to create a Wait List

  267. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules

  268. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings

  269. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.

  270. Diary/Floorplan/Run sheet - Top Navigation Panel

  271. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary

  272. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs

  273. Diary/Floorplan/Runsheet - How to add a walk-in

  274. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)

  275. Diary/Run sheet - Download a Run Sheet

  276. Diary/Run sheet - What information is automatically included in my Customised Run Sheet?

  277. Diary/Run sheet - ‘Download/Print’ - Guestlist

  278. Diary/Run sheet - ‘Download/Print’ - Place Cards

  279. Diary/Run sheet - ‘Download/Print’ - Reservation Labels

  280. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet

  281. Emails & Texts - Add a logo to your emails

  282. Emails & Texts - Adding a new email template/message and attachments

  283. Emails & Texts - Automated email template examples

  284. Emails & Texts - Booking & Enquiry notifications

  285. Emails & Texts - disable the 'cancel booking' button in customer emails

  286. Emails & Texts - Editing an email template/message

  287. Emails & Texts - Including yourself in all emails & checking your email history

  288. Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.

  289. Emails & Texts - remove 'Hi customer' on emails

  290. Emails & Texts - Sending SMS messages

  291. Emails & Texts - Set the name and address your emails come from

  292. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking

  293. Emails & Texts - Setting up SMS

  294. Emails & Texts - Setting up SMS templates

  295. Emails & Texts - Setting up your SMS name

  296. Emails & Texts - Setting your automatic booking reminder email

  297. Emails & Texts - Setting your automatic follow-up (leave a review) email

  298. Emails & Texts - Uploading attachments to your email attachment bank

  299. Enquiries - 'Our Enquiries Seem to Have Disappeared!' - Assigned to me/Assigned to Anyone

  300. Enquiries - How do I find cancelled bookings for a certain date?

  301. Enquiries - How to find bookings in your Collins system

  302. Enquiries Page - Assigned to me/Assigned to anyone

  303. Enquiries Page - Booking Status Explained

  304. Enquiries Page - Change History

  305. Enquiries Page - CSV Download

  306. Enquiries Page - Downloading Large Enquiry Data Downloads

  307. Enquiries Page - Email bounced notification

  308. Enquiries Page - Enquiry List

  309. Enquiries Page - Filtering enquiries & bookings

  310. Enquiries Page - Find a colleague's 'In Progress' enquiries

  311. Enquiries Page - Find a current booking/enquiry

  312. Enquiries Page - Finding out which bookings were a 'No Show'

  313. Enquiries Page - How can I see my Confirmed bookings?

  314. Enquiries Page - How do I manually add a new enquiry?

  315. Enquiries Page - Keeping your Notification Centre up to date

  316. Enquiries Page - Notification Centre Explained

  317. Enquiries Page - Search Bar

  318. Enquiries Page - Sent Messages

  319. Enquiries Page - Sorting enquiries & bookings

  320. Enquiries Page - What does it mean to 'Take' an enquiry?

  321. Enquiries Page - What is the 'Download' button for?

  322. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?

  323. Explaining Pre-Order tab updates

  324. Extra Feature : Collins Mail (How To Video)

  325. Extra Feature : Collins Pay (How To Video)

  326. Extra Feature : Collins Pre-Orders (How To Video)

  327. Facebook Widget Set Up

  328. Filtering the Customers section

  329. Fixed Price Menu Messages

  330. Floor plan- Dragging and dropping a booking into a table

  331. Floorplan - Adding a booking directly into a Table

  332. Floorplan - Allocating tables using the floorplan

  333. Floorplan - Booking Progress Bar

  334. Floorplan - How to switch between multiple floorplans

  335. Floorplan - Move bookings around in the floorplan

  336. Floorplan - Moving bookings around in the Table Activity Section

  337. Floorplan - Quickly adding a booking to multiple tables in the Floorplan

  338. Floorplan - Table Activity for the day.

  339. Floorplan - What do the different coloured outlines on Tables indicate?

  340. Floorplan - What does the orange outline on tables mean?

  341. Floorplans - Drawing your floorplan

  342. Forgotten your password?

  343. GDPR

  344. General Information - Explained

  345. Getting the most of your Collins system - our Top Tips

  346. Guest List - Managing your Guest List in Collins

  347. Having issues with the system on a specific device

  348. Help! I’ve accidentally closed bookings for the day on the Dashboard. How do I reopen?

  349. How can I see what permissions my Users have for my venue?

  350. How Do I Clear My Browser History/Cache?

  351. How do I respond to a review?

  352. How do I unauthenticate a card?

  353. How do I update my User Name?

  354. How to add users to your system

  355. How to automatically inform the customer which table/area they have booked

  356. How to remove a booking from the waitlist

  357. How to reset your password

  358. How to take a screenshot of the Console

  359. I Can’t Move Bookings Around Properly

  360. I Can’t See ‘Venue Group’ in My Settings?

  361. I have updated a Users permissions but this hasn't changed for the User

  362. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?

  363. Invoicing - Setting Up Invoicing Details Per Venue

  364. Is Collins Pay and Authentication Compliant and Secure

  365. It says 'User couldn’t be added' when I'm trying to add someone to my user list

  366. It Says: “This Booking Is Out of Date. Refresh”

  367. It won't let me assign a table even though I have entered the table in Tables/Areas

  368. I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list

  369. I’ve added another ‘Booking Type’ but it’s not appearing on the widget on our DesignMyNight page?

  370. I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working

  371. Labels & colours - Adding/editing booking action labels

  372. Labels & colours - Adding/editing customer labels

  373. Labels & colours - Assigning Booking Type Colours

  374. Labels & colours - Setting up No Show and Cancellation Labels

  375. Limit Arrivals - Restricting the number of covers that can be booked at certain times

  376. Listing & selling tickets

  377. Marketing and Promotion (For DesignMyNight Bookings Partners)

  378. My account name has changed?

  379. My emails to customers keep bouncing! What can I do so they deliver?

  380. Need to create a user password?

  381. Night Mode

  382. Offers - Setting up offers

  383. Our confirmation emails are not being received!

  384. Pre Orders - Adding/editing packages and pre-orders

  385. Pre Orders - How do I add menus to my system?

  386. Pre-order link says 'This booking is not eligible for pre-orders.'

  387. Previous Improvement Emails

  388. Promoting Your Event on DesignMyNight (Collins Partners)

  389. Removing users from your Collins system.

  390. Reports - Automated Reports

  391. Reports - Bank Transfers

  392. Reports - Booking Overview Calendar - Monthly View

  393. Reports - Booking Type Breakdown

  394. Reports - Bookings Overview Calendar - Weekly

  395. Reports - Collins Pay Payments

  396. Reports - Filtering by Zone in Monthly Overview

  397. Reports - How can I print a list of bookings for the coming week?

  398. Reports - How is the 'Forecast' calculated?

  399. Reports - Payments

  400. Reports - Source Breakdown

  401. Reports - Status Breakdown and User Performance Reports

  402. Reports - Venue Availability Report: How full are we?

  403. Reports - Walk in Report

  404. Reports - Week's Pre-Orders Report

  405. Reports - Weekly and Monthly Overview

  406. Reports - What does Booking Velocity show?

  407. Reports - What does the Pre-order Summary and Pre-orders list show?

  408. Reports- Setting Customised Run Sheet Default Options

  409. Reserve with Google - FAQs

  410. Restricted User Permission Settings

  411. Run Sheet - Sorting the Run Sheet alphabetically

  412. Run sheet - What is the 'Run Sheet' section and how do I use it?

  413. Saving Progress

  414. See previous bookings from a customer

  415. Setting up a custom source to display in Collins

  416. So you think Collins is down, not loading or not working as usual?

  417. Someone has left the company and we want to change the Collins user account to another name. How do we do this?

  418. Something not looking right? Here's how you raise an issue with our team

  419. Tables/Areas - Adding new tables

  420. Tables/Areas - Adding/editing zones

  421. Tables/Areas - Allow multiple groups to be confirmed into one Table/Area

  422. Tables/Areas - Assigning a table/area to a zone

  423. Tables/Areas - Bookable From / Until

  424. Tables/Areas - Changing the Table Order

  425. Tables/Areas - Editing table names and capacities

  426. Tables/Areas - How To Set Up a Guest List Area

  427. Tables/Areas - Joined Tables/Areas

  428. Tables/Areas - Multiple groups into one area - Adding a group buffer

  429. Tables/Areas - Overriding your Table rules

  430. Tables/Areas - Overview

  431. Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area

  432. Tables/Areas - Setting/editing table capacities

  433. Tables/Areas - Updating & Changing Tables

  434. Testing your booking type rules

  435. The customer says they’ve been charged £1

  436. The time on my Diary view does not start on the hour

  437. Top Tips for promoting Offers on DesignMyNight

  438. Top tips to making Father’s Day a Winner

  439. Trouble shooting - Collins is running slow for me

  440. Trouble shooting - Collins not working as usual?

  441. Trouble shooting - I need help with Collins

  442. Trouble shooting - unable to see all bookings/enquiries?

  443. Unavailable Dates - How to shut the booking widget if you are full or closed

  444. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made

  445. Unavailable Dates - Stop taking bookings in your back-end admin on a particular date

  446. Unlinked Messages - “We received the below message at your Collins email address but weren't able to link it to a booking”

  447. Updating your DesignMyNight venue page

  448. User Account - How to update your password and name

  449. User permissions explained and how to change them

  450. Users - Notification when a user email address has been changed.

  451. Venue Group - Adding/editing sources

  452. Venue Group - Booking Custom Field

  453. Venue Group - Booking Set Up Requirements

  454. Venue Group - Changed Rules Notification Setup

  455. Venue Group - Emails

  456. Venue Group - Enquiries

  457. Venue Group - Facebook Widgets

  458. Venue Group - Group Details

  459. Venue Group - Invoicing & Contracts

  460. Venue Group - Labels

  461. Venue Group - Marketing Preferences & Message

  462. Venue Group - Offers

  463. Venue Group - Payment Availability

  464. Venue Group - Payments

  465. Venue Group - Pre-Orders

  466. Venue Group - Reports

  467. Venue Group - Setting up Booking Types

  468. Venue Group- Reports - Settings Customised Run Sheet Default Options

  469. Venue Group- Venue Tags

  470. Venue Tags

  471. Warning Indicators in Collins

  472. What happens if my customer emails me with their card details?

  473. What is Reserve with Google?

  474. What is the DMN Reference Number and Where Can I find it?

  475. When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?

  476. Where can I add users, I do not have this option in Settings?

  477. Where will I be warned that I am exceeding a Limit Arrivals rule?

  478. Why am I not getting a notification when a payment is made

  479. Why are my bookings going straight to ‘left’ when I check them in?

  480. Why are not all my labels showing?

  481. Why can't I see my daily diary view?

  482. Why does my DesignMyNight page say we are currently not taking online bookings?

  483. Why doesn’t the payment record display any card details?

  484. Why is it saying that “No tables are available for 3 hours” when we have space?

  485. Widget - Can I hide the ‘Until’ field on the Booking Form?

  486. Widget - I am receiving emails into my system meant for another of our venues

  487. Widget - It doesn't appear to work correctly or doesn't look as it should do

  488. Widget - LiveWait Code

  489. Widget - Mandatory Fields

  490. Widget - Setting up Multi-lingual widgets (Translation settings)

  491. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet

  492. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates

  493. Within a Booking/Enquiry - I need to unlock a table but I'm unable to do so

  494. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay

  495. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place

  496. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking

  497. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking

  498. Within a Booking/Enquiry - Additional Details

  499. Within a Booking/Enquiry - Allocating a seat number to your customer orders

  500. Within a Booking/Enquiry - Area Search/Smart Space Finder

  501. Within a Booking/Enquiry - Assign to Areas

  502. Within a Booking/Enquiry - Booking Details

  503. Within a Booking/Enquiry - Booking History

  504. Within a Booking/Enquiry - Booking Prompts

  505. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04

  506. Within a Booking/Enquiry - Commission Box

  507. Within a Booking/Enquiry - Compiling and Sending a Contract

  508. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking

  509. Within a Booking/Enquiry - Customer Details

  510. Within a Booking/Enquiry - Customer Profile

  511. Within a Booking/Enquiry - Default Duration

  512. Within a Booking/Enquiry - Duplicating/copying a booking

  513. Within a Booking/Enquiry - Find a Customer

  514. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

  515. Within a Booking/Enquiry - How do I sort the pre orders on my function sheet by course?

  516. Within a Booking/Enquiry - How do I stop the follow-up email being sent to an individual booking

  517. Within a Booking/Enquiry - How to update a customers marketing permission

  518. Within a Booking/Enquiry - Invoice/VAT Receipt

  519. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party

  520. Within a Booking/Enquiry - PRINT button (function sheets)

  521. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)

  522. Within a Booking/Enquiry - Remove customer requests from confirmation emails

  523. Within a Booking/Enquiry - Sections explained

  524. Within a Booking/Enquiry - Sending attachments in emails

  525. Within a Booking/Enquiry - Sending emails to your customers

  526. Within a Booking/Enquiry - Set Up Requirements

  527. Within a Booking/Enquiry - Set yourself a reminder

  528. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)

  529. Within a Booking/Enquiry - The importance of using Labels

  530. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?

  531. Within a Booking/Enquiry - Why can’t I save this booking?

  532. Zonal API FAQs

  533. Zonal Integration FAQs

  534. “Sorry, this user couldn’t be added”

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