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← Knowledge Base

  1. 2015: Changes and New Features brought in

  2. 2016: Changes and New Features brought in

  3. 2017: Changes and New Features brought in

  4. 2018: Changes and New Features brought in

  5. 2019: Changes and New Features brought in

  6. A full set up run through - all you need to know about your settings [VIDEO]

  7. Account - How do I log a case in the Support Portal?

  8. Account - How do I update my User Name?

  9. Account - How to reset your password

  10. Adding google analytics tracking code to the booking widget

  11. Adding internal or run sheet notes to a booking [VIDEO]

  12. Admin - Error 'Sorry, this user couldn’t be added”

  13. Admin - Why is it saying that “No tables are available for 3 hours” when we have space?

  14. API / Integration website

  15. Authentication vs. Authorisation - What's the Difference?

  16. Basics of Using Collins [VIDEO]

  17. Booking Set Up requirements - How to set up

  18. Booking Set Up requirements - How to set up [VIDEO]

  19. Booking Set Up Requirements [VIDEO]

  20. Booking Types - Adding & Editing Your Booking Types

  21. Booking Types - Adding Text to the Cancellation Email Message

  22. Booking Types - Adding Text to the Confirmation Email Message

  23. Booking Types - Adding Text to the Enquiry Received Email Message

  24. Booking Types - Allow the system to take as an enquiry if the booking can’t be auto-confirmed

  25. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry

  26. Booking Types - Allowing customers to select a package when making an enquiry/booking

  27. Booking Types - Areas for this Booking Type

  28. Booking Types - Automated email template examples

  29. Booking Types - Availability - Copy from Type

  30. Booking Types - Availability - Min and Max enquiry size

  31. Booking Types - Availability - Min, max and set durations on bookings

  32. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type

  33. Booking Types - Availability - Setting booking policies

  34. Booking Types - Availability - Setting same-day booking rules

  35. Booking Types - Birthday Field (DOB)

  36. Booking Types - Booking Prompts

  37. Booking Types - Choosing what capacity Auto-confirm bookings should use to place bookings

  38. Booking Types - Close bookings for a specific booking type

  39. Booking Types - Create a booking type for one date or a certain date range

  40. Booking Types - Creating a Booking type from a template

  41. Booking Types - Cross-sell your venues to the customer

  42. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings

  43. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings

  44. Booking Types - Deleting a booking type

  45. Booking Types - How do I turn off auto-confirm for a day or a few days

  46. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool

  47. Booking Types - How to limit the changes customers may make to their booking

  48. Booking Types - How to set up a Takeaway/ Delivery Booking Type [VIDEO]

  49. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry

  50. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings

  51. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings

  52. Booking Types - How to take a Payment or Authentication at point of booking [VIDEO]

  53. Booking Types - How to take Pre-orders at point of booking [VIDEO]

  54. Booking Types - How/Why do I need to create a Value Per Head?

  55. Booking Types - Limiting how far in advance a booking can be made

  56. Booking Types - Max number of people allowed to auto-confirm (per booking type)

  57. Booking Types - Overriding booking types for specific dates

  58. Booking Types - Picking different time and duration slot intervals

  59. Booking Types - Removing the duration field on the widget

  60. Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry

  61. Booking Types - Restricting the number of covers that can be booked at certain times

  62. Booking Types - Rules dependent on number of guests

  63. Booking Types - Setting a hierarchy of tables & zones for bookings to be auto-confirmed into

  64. Booking Types - Setting Limit Arrival Rules [VIDEO]

  65. Booking Types - Setting the number of days before a booking/enquiry can be received

  66. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book

  67. Booking Types - Setting up a Christmas Booking type [VIDEO]

  68. Booking Types - Setting up a Guest list booking type

  69. Booking Types - Setting up a Mandatory Pre-Order with Payment booking type

  70. Booking Types - Setting up a Private Hire booking type

  71. Booking Types - Setting up an auto-confirm only booking type

  72. Booking Types - Setting up an enquiry only booking type

  73. Booking Types - Setting up an Enquiry only Booking Type for Customers to Order Takeaway & Deliveries

  74. Booking Types - Setting up Auto-confirm for a particular date/event

  75. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type

  76. Booking Types - Type Colour

  77. Booking URL Generator

  78. Card Authentication - How To

  79. Changed Rules Notification Set Up [VIDEO]

  80. Changed Rules Notifications - Enabling email notifications for rule updates

  81. Changed Rules Notifications - How to set up [VIDEO]

  82. Christmas - Make Collins Work For You!

  83. Close Areas - How to stop an area from being automatically booked

  84. Collins and Soda integration

  85. Collins Auto Double Confirm - How to [VIDEO]

  86. Collins Auto Double Confirm - Set Up

  87. Collins Auto Double Confirm - Texts and Diary/Floorplan Usage

  88. Collins Call - FAQs

  89. Collins Call - How to [VIDEO]

  90. Collins Dashboard - Internal team notifications

  91. Collins Dashboard - Overview

  92. Collins Docs - Attaching files/documents to bookings in Collins

  93. Collins Docs - How to [VIDEO]

  94. Collins LiveWait - FAQs

  95. Collins LiveWait - How do I add someone to the wait list?

  96. Collins LiveWait - How to [VIDEO]

  97. Collins LiveWait - Texts Explained

  98. Collins Mail - FAQs

  99. Collins Mail - How to

  100. Collins Mail - How to [VIDEO]

  101. Collins Mail - How To Setup an 'Out of Office' Automated Reply [VIDEO]

  102. Collins Mail - Sorting the order of New Messages

  103. Collins Mail - Unlinked Messages - “We received the below message at your Collins email address but weren't able to link it to a booking”

  104. Collins Pay - 3D Secure

  105. Collins Pay - Adding Payment/Authentication templates

  106. Collins Pay - Avoiding Fraud Disputes

  107. Collins Pay - Email notifications when a customer makes a payment/authenticates a card

  108. Collins Pay - How Do I Refund a Customer?

  109. Collins Pay - How To

  110. Collins Pay - How to [VIDEO]

  111. Collins Pay - Postcode Validation

  112. Collins Pay - Setting Automated Reminder Emails

  113. Collins Pay - Where Can I View All Refunds?

  114. Collins Pay - Where can I view my Customer Payments?

  115. Collins Pay & Card Authentication FAQs

  116. Collins Pay/Auth - Customer is saying they have been charged twice. How do I check this?

  117. Collins Pay/Auth - How do I unauthenticate a card?

  118. Collins Pay/Auth - I’ve set up customer payments to automatically take a deposit at the point of booking but it’s not working

  119. Collins Pay/Auth - Refunding a customer when they have a new bank card

  120. Collins Pay/Auth - The customer can see on their app that payment has been taken, but we never received it?

  121. Collins Pay/Auth - The customer says they’ve been charged £1

  122. Collins Pay/Auth - What happens if my customer emails me with their card details?

  123. Collins Pay/Auth - When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?

  124. Collins Pay/Auth - Why am I not getting an alert in the Notification centre when a payment is made

  125. Collins Pay/Auth - Why doesn’t the payment record display any card details?

  126. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items

  127. Collins Pre-Orders - Adding payment for pre-orders

  128. Collins Pre-Orders - Applying a discount to a Menu

  129. Collins Pre-Orders - Applying multi-buy Discounts on your menu items

  130. Collins Pre-Orders - Can my customers edit their order?

  131. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number

  132. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues

  133. Collins Pre-Orders - Deleting a Pre-order

  134. Collins Pre-Orders - Dietary Requirements and Allergies [What your customer sees]

  135. Collins Pre-Orders - Dietary Requirements/Allergies [How to add]

  136. Collins Pre-Orders - Downloading the 'Food Sheet'

  137. Collins Pre-Orders - FAQ's

  138. Collins Pre-orders - Fixed Price Menu Messages

  139. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually

  140. Collins Pre-Orders - How to add your pre-order items [VIDEO]

  141. Collins Pre-Orders - How to create your pre-order menus [VIDEO]

  142. Collins Pre-Orders - How to manually add pre-orders to a booking/ enquiry [VIDEO]

  143. Collins Pre-Orders - How to Send a Pre-order Menu

  144. Collins Pre-Orders - How to setup pre-order items and menus

  145. Collins Pre-Orders - Kitchen Sheet

  146. Collins Pre-Orders - Make menus available 'while booking' or 'when booking is confirmed'

  147. Collins Pre-Orders - Managing Your Place Cards

  148. Collins Pre-Orders - Ordering on behalf of someone else

  149. Collins Pre-Orders - Payment Options

  150. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards

  151. Collins Pre-Orders - Reopening completed orders

  152. Collins Pre-Orders - Sending a Pre-order Menu [VIDEO]

  153. Collins Pre-Orders - Sending Multiple Menus

  154. Collins Pre-Orders - Setting a cut off date for Pre-orders to be made

  155. Collins Pre-Orders - Setting Automated Reminder Emails

  156. Collins Pre-Orders - Setting Minimum and Maximum order limits

  157. Collins Pre-Orders - Take both a deposit and a pre-order payment for auto-confirm bookings

  158. Collins Pre-Orders - Taking payments for pre-orders at the point of booking

  159. Collins Support - How to contact, knowledge resources and troubleshooting advice

  160. Collins Update 03/04/2020 - Changes to our processes

  161. Collins Update 03/06/2020 - Let's Get You Back To Business

  162. Collins Update 22/11/2019 - 1 New Feature - Drag & Drop bookings in to the Floor plan

  163. Collins Webinars - Booking Types Explained

  164. Collins Webinars - Booking Types Explained

  165. Collins Webinars - Collins Mail - How to send emails, where you will receive replies and setting up templates

  166. Collins Webinars - Collins Pre Orders - Admin / Place Cards / Function Sheets

  167. Collins Webinars - Information and Registration Page

  168. Collins Webinars - Managing your enquiries page and working on an enquiry

  169. Collins Webinars - Prepping for and using Collins in Live Service

  170. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)

  171. Collins Webinars - Using Collins Pay & Authentication

  172. Collins Webinars - Using Collins Pay & Authentication

  173. Collins Webinars - Working The Diary Page

  174. Collins Webinars - Working your Diary Page

  175. Collins Webinars - Your Enquiries Page Explained

  176. Collins Webinars - Your Reports section explained

  177. Collins Widget Wizard - Custom Return URL

  178. Collins Widget Wizard - Custom Source

  179. Collins Widget Wizard - Google Analytics

  180. Collins Widget Wizard - Overview

  181. Collins Widget Wizard - Specific Booking Types

  182. Collins Widget Wizard - Styling the Widget

  183. Copy Venue Rules - Coping settings from one venue to another venue(s) in the same group

  184. Copy Venue Rules - How to use [VIDEO]

  185. COVID-19 Venue status

  186. Customer Database - CSV Download

  187. Customer Database - How do I download the details of all customers who have given marketing permission?

  188. Customer Database - How to add a New Customer

  189. Customer Database - How to download customer's emails

  190. Customer Database - How to update a customers marketing permissions

  191. Customer Database - Understanding and Using your Customer Database [VIDEO]

  192. Customers - Understanding and Using your Customer Database [VIDEO]

  193. Daily usage - Attachments are not opening on the customer’s side

  194. Daily usage - Dashboard - Service Status - where to check for issues within the system

  195. Daily usage - Email Delivery issues - Notifications and things to note

  196. Daily usage - Help! I’ve accidentally closed bookings for the day on the Dashboard. How do I reopen?

  197. Daily usage - How to remove a future booking from the waitlist

  198. Daily usage - It Says: ‘This Booking Is Out of Date. Refresh’

  199. Daily usage - Our confirmation emails are not being received!

  200. Daily usage - Why are my bookings going straight to ‘left’ when I check them in?

  201. Daily usage - Why aren’t all my labels showing?

  202. Dashboard - How to stop bookings coming in during service

  203. Diary - ‘Options’ explained

  204. Diary - A chronological list of all the bookings for the day

  205. Diary - Explanation of the Check In list and Expanded Panel [VIDEO]

  206. Diary - Explanation of the Diary Page [VIDEO]

  207. Diary - Fifteen minute warning within the Diary

  208. Diary - How to move/add bookings to Tables/Areas in your Diary

  209. Diary - New/Open Enquiries and Unassigned rows in the grid

  210. Diary - Stop Auto-confirm bookings being placed on certain Tables/Areas

  211. Diary - The numbers in bold at the top of the diary page

  212. Diary - Using the Diary Page during service [VIDEO]

  213. Diary - Using your Diary - Your Table List and Capacities

  214. Diary - Warnings in your Diary

  215. Diary - Why can't I see my daily diary view?

  216. Diary Settings - How to set up [VIDEO]

  217. Diary Settings - Live service tools

  218. Diary/Floor plan - ‘Running Late’ Buttons on the Booking Bar

  219. Diary/Floorplan - 'Space Optimiser' feature [VIDEO]

  220. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins

  221. Diary/Floorplan - Automatically mark bookings as left when the booking is finished

  222. Diary/Floorplan - Booking Stages

  223. Diary/Floorplan - Booking Type Colours

  224. Diary/Floorplan - Check in Panel - Filter option

  225. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings

  226. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?

  227. Diary/Floorplan - Check in Panel - What each section means

  228. Diary/Floorplan - Checking in a booking and the expanded booking details panel

  229. Diary/Floorplan - Checking in early/late bookings in live service

  230. Diary/Floorplan - How to Record a 'No Show'

  231. Diary/Floorplan - How to un-check a guest [VIDEO]

  232. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded

  233. Diary/Floorplan - Warning Indicators in Collins

  234. Diary/Floorplan - Warning(s) when adding bookings

  235. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool

  236. Diary/Floorplan/Run sheet - Adding notes for the day

  237. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking

  238. Diary/Floorplan/Run sheet - Booking Prompts

  239. Diary/Floorplan/Run sheet - Changing the Date

  240. Diary/Floorplan/Run sheet - Check-in counter

  241. Diary/Floorplan/Run sheet - How to create a Wait List

  242. Diary/Floorplan/Run sheet - How to uncheck a guest if they have been accidentally checked-in

  243. Diary/Floorplan/Run sheet - Make it mandatory to assign a table(s) to all bookings & enquiries

  244. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules

  245. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings

  246. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.

  247. Diary/Floorplan/Run Sheet - Site Information

  248. Diary/Floorplan/Run sheet - Top Navigation Panel

  249. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary

  250. Diary/Floorplan/Run Sheet - Waiter Slips/In-Service Print Outs

  251. Diary/Floorplan/Run sheet - Where will I be warned that I am exceeding a Limit Arrivals rule?

  252. Diary/Floorplan/Runsheet - How to add a booking during service [VIDEO]

  253. Diary/Floorplan/Runsheet - How to add a booking during service [VIDEO]

  254. Diary/Floorplan/Runsheet - How to add a booking during service [VIDEO]

  255. Diary/Floorplan/Runsheet - How to add a walk-in

  256. Diary/Floorplan/Runsheet - How to add a walk-in [VIDEO]

  257. Diary/Floorplan/Runsheet - How to add a walk-in [VIDEO]

  258. Diary/Floorplan/Runsheet - How to add a walk-in [VIDEO]

  259. Diary/Run sheet - 'Download/Print' - Kitchen Sheet

  260. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)

  261. Diary/Run sheet - ‘Download/Print’ - Guestlist PDF and Excel

  262. Diary/Run sheet - ‘Download/Print’ - Place Cards

  263. Diary/Run sheet - ‘Download/Print’ - Reservation Labels

  264. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet

  265. Diary/Run sheet - Download a Run Sheet [VIDEO]

  266. Diary/Run sheet - Information that is automatically included in the Customised Run Sheet

  267. Emails & Texts - Add a logo to your emails

  268. Emails & Texts - Adding a new email template/message and attachments

  269. Emails & Texts - Automated email template examples

  270. Emails & Texts - Booking & Enquiry notifications

  271. Emails & Texts - Creating Hyperlinks within Collins

  272. Emails & Texts - Disable the 'cancel booking' button in customer emails

  273. Emails & Texts - Editing an email template/message

  274. Emails & Texts - Including yourself in all emails & checking your email history

  275. Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.

  276. Emails & Texts - Remove 'Hi customer name' on emails

  277. Emails & Texts - Sending SMS messages

  278. Emails & Texts - Set the name and address your emails come from

  279. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking

  280. Emails & Texts - Setting up SMS

  281. Emails & Texts - Setting up SMS templates

  282. Emails & Texts - Setting up your SMS name

  283. Emails & Texts - Setting your automatic booking reminder email

  284. Emails & Texts - Setting your automatic follow-up (leave a review) email

  285. Emails & Texts Settings [VIDEO]

  286. Enquiries - 'Our Enquiries Seem to Have Disappeared!' - Assigned to me/Assigned to Anyone

  287. Enquiries - Explanation of the Enquiries Page [VIDEO]

  288. Enquiries - How do I find cancelled bookings for a certain date? [VIDEO]

  289. Enquiries - How to find bookings in your Collins system

  290. Enquiries - How to use Labels and Follow Ups [VIDEO]

  291. Enquiries - How to use the filter tool [VIDEO]

  292. Enquiries - Within a Booking / Enquiry [VIDEO]

  293. Enquiries Page - Assigned to me/Assigned to anyone

  294. Enquiries Page - Booking Status Explained

  295. Enquiries Page - CSV Download

  296. Enquiries Page - Download button

  297. Enquiries Page - Downloading Large Enquiry Data Downloads

  298. Enquiries Page - Email bounced notification

  299. Enquiries Page - Enquiry List

  300. Enquiries Page - Filtering enquiries & bookings

  301. Enquiries Page - Find a colleague's 'In Progress' enquiries

  302. Enquiries Page - Finding out which bookings were a 'No Show'

  303. Enquiries Page - How can I see my Confirmed bookings?

  304. Enquiries Page - How to Mass Reject Bookings

  305. Enquiries Page - How to use the filter tool [VIDEO]

  306. Enquiries Page - Keeping your Notification Centre up to date

  307. Enquiries Page - Manually adding new enquiries

  308. Enquiries Page - Notification Centre Explained

  309. Enquiries Page - Notification Centre Explained [VIDEO]

  310. Enquiries Page - Search Bar

  311. Enquiries Page - Sent Messages

  312. Enquiries Page - Sorting enquiries & bookings

  313. Enquiries Page - What does it mean to 'Take' an enquiry?

  314. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?

  315. Floor Plan - Explanation of the Floor Plan [VIDEO]

  316. Floor plan - How to move bookings around [VIDEO]

  317. Floor Plan - Using the Floor Plan during service [VIDEO]

  318. Floor plans - Drawing your floor plan

  319. Floor plans - Drawing your floor plan [VIDEO]

  320. Floorplan - Adding a booking directly into a Table

  321. Floorplan - Allocating tables using the floorplan

  322. Floorplan - Booking Progress Bar

  323. Floorplan - Different coloured outlines on Tables

  324. Floorplan - Dragging and dropping a booking into a table

  325. Floorplan - How to switch between multiple floorplans

  326. Floorplan - Moving bookings around in the Table Activity Section

  327. Floorplan - Quickly adding a booking to multiple tables in the Floorplan

  328. Floorplan - Table Activity for the day

  329. Forgotten your password? [VIDEO]

  330. General Information - Explained

  331. General Information - Venue Tags

  332. Guest List - Managing your Guest List in Collins

  333. How do I respond to a review?

  334. How To - Card Authentication and Other Payments [VIDEO]

  335. How To - Contracts [VIDEO]

  336. How To - Invoices [VIDEO]

  337. How To - Venue Tags [VIDEO]

  338. How to add your Pre-order Items [VIDEO]

  339. How to close your Tables/Areas [VIDEO]

  340. How to create your Pre-order Menus [VIDEO]

  341. How to draw your Floor Plan [VIDEO]

  342. How to log in & set up for the day [VIDEO]

  343. How to set up an Auto-Confirm Booking Type [VIDEO]

  344. How to set up an Enquiry Only Booking Type [VIDEO]

  345. How to set up Tables/Areas [VIDEO]

  346. How to set up the Unavailable Dates section [VIDEO]

  347. How to set up your Booking Types using the templates [VIDEO]

  348. How to set up your Collins system for Enquiries only [VIDEO]

  349. How to set up your Diary Settings [VIDEO]

  350. How to take a Payment or Authentication at point of booking [VIDEO]

  351. How to take Pre-orders at point of booking [VIDEO]

  352. How to use the Copy Venue Rules tool [VIDEO]

  353. How To: Widget Wizard [VIDEO]

  354. Invoicing & contracts - Setting Up Contract Details Per Venue

  355. Invoicing & contracts - Setting Up Invoicing Details Per Venue

  356. Is Collins Pay and Authentication Compliant and Secure

  357. Labels & colours - Adding/editing booking action labels

  358. Labels & colours - Adding/editing booking stages

  359. Labels & colours - Adding/editing customer labels

  360. Labels & colours - Assigning Booking Type Colours

  361. Labels & colours - How to set up [VIDEO]

  362. Labels & colours - Setting up No Show and Cancellation Labels

  363. Limit Arrivals - How to set up [VIDEO]

  364. Limit Arrivals - Restricting the number of covers that can be booked at certain times

  365. Listing & selling tickets

  366. Marketing and Promotion (For DesignMyNight Bookings Partners)

  367. My Account - Cannot find access the Venue Group page

  368. My Account - Forgotten your password? [VIDEO]

  369. My Account - Someone has left the company and we want to change the Collins user account to another name. How do we do this?

  370. My Account - The account name has changed?

  371. My Account - Updating Account name and user name

  372. My Account - Updating your password

  373. NHS Track & Trace - how to take contact details

  374. Offers - How to set up

  375. Offers - How to set up [VIDEO]

  376. Opening Times - Configuring opening and closing times

  377. Opening Times - How to set up [VIDEO]

  378. Opening Times - Override Dates

  379. Overview of Venue Group Settings [VIDEO]

  380. Payments Settings [VIDEO]

  381. Pre-orders - Adding/editing packages and pre-orders

  382. Pre-orders - Customer is unable to access the Menus. Can I reopen the Pre-order link?

  383. Pre-orders - How do I add menus to my system?

  384. Pre-orders - I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop-down list

  385. Pre-orders - Pre-order link says: 'This booking is not eligible for pre-orders.'

  386. Pre-orders - Setting Automated Reminder Emails

  387. Print Outs - Downloading Run Sheets from Collins [VIDEO]

  388. Print Outs - How to download your Pre-orders from Collins [VIDEO]

  389. Promoting Your Event on DesignMyNight (Collins Partners)

  390. Reports - Automated Reports

  391. Reports - Bank Transfers Report

  392. Reports - Booking Overview Calendar - Monthly View

  393. Reports - Booking Velocity report

  394. Reports - Bookings Overview Calendar - Weekly

  395. Reports - Collins Pay Payments Report

  396. Reports - Explanation of your Venue Group reports [VIDEO]

  397. Reports - Filtering by Zone in Monthly Overview

  398. Reports - Forecast report

  399. Reports - How to set up automated reports [VIDEO]

  400. Reports - Payments Report

  401. Reports - Pre-order Summary and Pre-orders List Reports

  402. Reports - Setting Customised Run Sheet Default Options

  403. Reports - Source Breakdown Report

  404. Reports - Status Breakdown and User Performance Reports

  405. Reports - Type Breakdown Report

  406. Reports - Venue Availability Report

  407. Reports - Venue Level Automated reports

  408. Reports - Venue Overview [VIDEO]

  409. Reports - Walk-in Report

  410. Reports - Week's Pre-Orders Report

  411. Reports - Week's Run Sheet in PDF

  412. Reports - Weekly and Monthly Overview

  413. Reports Settings [VIDEO]

  414. Reserve with Google - FAQs

  415. Reserve with Google - Introduction

  416. Reserve with Google - Manage your Integrations

  417. Run Sheet - Explanation of the Run Sheet and how to use during service [VIDEO]

  418. Run Sheet - Explanation of the Run Sheet and how to use during service [VIDEO]

  419. Run Sheet - Sorting the Run Sheet alphabetically

  420. Run sheet - What is the 'Run Sheet' section and how do I use it?

  421. Saving Progress in Settings

  422. See previous bookings from a customer

  423. Setting Limit Arrival Rules [VIDEO]

  424. Setting up a custom source to display in Collins

  425. Setting up your Labels & Booking Stages [VIDEO]

  426. Settings - Creating Hyperlinks within Collins

  427. Support - How do I register to the new support portal?

  428. Tables/Areas - Adding new tables

  429. Tables/Areas - Adding/editing zones

  430. Tables/Areas - Allow multiple groups to be confirmed into one Table/Area

  431. Tables/Areas - Assigning a table/area to a zone

  432. Tables/Areas - Bookable From / Until

  433. Tables/Areas - Changing the Table Order

  434. Tables/Areas - Editing table names and capacities

  435. Tables/Areas - How to set up [VIDEO]

  436. Tables/Areas - How To Set Up a Guest List Area

  437. Tables/Areas - It won't let me assign a table even though I have entered the table in Tables/Areas

  438. Tables/Areas - Joined Tables/Areas

  439. Tables/Areas - Multiple groups into one area - Adding a group buffer

  440. Tables/Areas - Overriding your Table rules

  441. Tables/Areas - Overview

  442. Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area

  443. Tables/Areas - Setting/editing table capacities

  444. Tables/Areas - Updating & Changing Tables

  445. Top Tips - Collins Domains

  446. Top Tips - Collins Spec Sheet

  447. Top Tips - Collins Supported Browsers

  448. Top Tips - GDPR in Collins

  449. Top Tips - Night Mode

  450. Top Tips for promoting Offers on DesignMyNight

  451. Top tips to making Father’s Day a Winner

  452. TOP TIPS: How to get the most out of Collins

  453. TRAINING VIDEOS - setting up the sections in the below articles

  454. TRAINING VIDEOS - setting up the sections in the below articles

  455. TRAINING VIDEOS - setting up the sections in the below articles

  456. TRAINING VIDEOS - setting up your booking types

  457. TRAINING VIDEOS - your Diary/Floorplan pages

  458. TRAINING VIDEOS - your Enquiries page

  459. TRAINING VIDEOS - your Reports and Customers sections

  460. Troubleshooting - Having issues with the system on a specific device

  461. Troubleshooting - How Do I Clear My Browser History/Cache?

  462. Troubleshooting - How to clear your browser history/cache [VIDEO]

  463. Troubleshooting - How to take a screenshot of the Console

  464. Troubleshooting - How to take a screenshot of the console [VIDEO]

  465. Troubleshooting - I Can’t See ‘Venue Group’ in My Settings?

  466. Troubleshooting - If you think Collins is down, not loading or working as usual? - Troubleshooting Tips to action

  467. Troubleshooting - Something not looking right? Here's how you raise an issue with our team

  468. Troubleshooting - Why does my DesignMyNight page say: ‘We are currently not taking online bookings?’

  469. Unavailable Dates - How to notify the team in your Diary page of a closure of a particular date

  470. Unavailable Dates - How to set up [VIDEO]

  471. Unavailable Dates - How to shut the booking widget if you are full or closed

  472. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made

  473. Updating your DesignMyNight venue page

  474. Users - How to add a user and user permissions explained [VIDEO]

  475. Users - How to add users to your system

  476. Users - I have updated permissions for a user but this hasn't changed for that user

  477. Users - I want to add a new user, but I do not have this option in Settings?

  478. Users - It says 'User couldn’t be added' when I'm trying to add someone to my user list

  479. Users - Notification when a user email address has been changed.

  480. Users - Removing users from your Collins system

  481. Users - Restricted User Permission Settings

  482. Users - User permissions explained and how to change them

  483. Venue Group - Adding/editing sources

  484. Venue Group - Booking Custom Field

  485. Venue Group - Booking Set Up Requirements

  486. Venue Group - Changed Rules Notification Setup

  487. Venue Group - Emails

  488. Venue Group - Enquiries

  489. Venue Group - Facebook Widgets

  490. Venue Group - Group Details

  491. Venue Group - How to automatically inform the customer which table/area they have booked

  492. Venue Group - Invoicing & Contracts

  493. Venue Group - Labels

  494. Venue Group - Marketing Preferences

  495. Venue Group - Offers

  496. Venue Group - Payment Availability

  497. Venue Group - Payment request messages

  498. Venue Group - Pre-Orders

  499. Venue Group - Reports

  500. Venue Group - Reports - Setting Default Customised Run Sheet Options

  501. Venue Group - Setting up 'Not Sure' Booking Types

  502. Venue Group - Venue Tags

  503. Venue Settings - Bookings are closed on the widget but I don’t know why?

  504. Venue Settings - I’ve added another Booking Type but it’s not appearing on the widget on our DesignMyNight page?

  505. Venue Settings - Testing your booking type rules

  506. Venue Settings - Testing your booking type rules [VIDEO]

  507. Venue Settings - The time on my Diary view does not start on the hour

  508. Widget - Booking Widget Codes

  509. Widget - Can I hide the ‘Until’ field on the Booking Form?

  510. Widget - I am receiving emails into my system meant for another of our venues

  511. Widget - It doesn't appear to work correctly or doesn't look as it should do

  512. Widget - LiveWait Code

  513. Widget - Mandatory Fields

  514. Widget - Setting up Multi-lingual widgets (Translation settings)

  515. Within a Booking Enquiry - Formatting Pre-orders on your Function Sheet

  516. Within a Booking/ Enquiry - Sending emails to your customers [VIDEO]

  517. Within a Booking/ Enquiry- How to delete a booking/enquiry

  518. Within a Booking/Enqiury - Adding a minimum spend

  519. Within a Booking/Enqiury - The DMN Reference Number

  520. Within a Booking/Enquiry - Area Search/Smart Space Finder [VIDEO]

  521. Within a Booking/Enquiry - I need to unlock a table but I'm unable to do so

  522. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay

  523. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place

  524. Within a Booking/Enquiry - Adding Bookings to Multiple Dates

  525. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking

  526. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking [VIDEO]

  527. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking

  528. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking [VIDEO]

  529. Within a Booking/Enquiry - Additional Details

  530. Within a Booking/Enquiry - Allocating a seat number to your customer orders

  531. Within a Booking/Enquiry - Area Search/Smart Space Finder

  532. Within a Booking/Enquiry - Assign to Areas

  533. Within a Booking/Enquiry - Booking Details

  534. Within a Booking/Enquiry - Booking details tab [VIDEO]

  535. Within a Booking/Enquiry - Booking History

  536. Within a Booking/Enquiry - Booking History [VIDEO]

  537. Within a Booking/Enquiry - Booking Prompts

  538. Within a Booking/Enquiry - Booking Set Up Requirements [VIDEO]

  539. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04

  540. Within a Booking/Enquiry - Card Authentication and Other Payments [VIDEO]

  541. Within a Booking/Enquiry - Commission Box

  542. Within a Booking/Enquiry - Compiling and Sending a Contract

  543. Within a Booking/Enquiry - Contracts [VIDEO]

  544. Within a Booking/Enquiry - Customer Details

  545. Within a Booking/Enquiry - Customer Profile

  546. Within a Booking/Enquiry - Default Duration

  547. Within a Booking/Enquiry - Duplicating/copying a booking once

  548. Within a Booking/Enquiry - Find a Customer

  549. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

  550. Within a Booking/Enquiry - How to update a customers marketing permission

  551. Within a Booking/Enquiry - Invoice/VAT Receipt

  552. Within a Booking/Enquiry - Invoices [VIDEO]

  553. Within a Booking/Enquiry - PRINT button (function sheets)

  554. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)

  555. Within a Booking/Enquiry - Remove customer requests from confirmation emails

  556. Within a Booking/Enquiry - Saving a booking/enquiry

  557. Within a Booking/Enquiry - Sections explained

  558. Within a Booking/Enquiry - Sending attachments in emails

  559. Within a Booking/Enquiry - Sending emails to your customers

  560. Within a Booking/Enquiry - Set Up Requirements

  561. Within a Booking/Enquiry - Set yourself a reminder

  562. Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking

  563. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)

  564. Within a Booking/Enquiry - The importance of using Labels

  565. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?

  566. Zonal API FAQs

  567. Zonal Integration FAQs

Feedback and Knowledge Base

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