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← Knowledge Base

  1. 1) Adding/Editing Booking Types & Setting Their Rules

  2. 1) How to log in & set up for the day

  3. 10) Using the Reports section

  4. 2) Managing enquiries, emailing customers, filtering enquiries & understanding your Notification centre

  5. 2) Setting up your walk-in durations

  6. 3) Setting up your diary and table capacities

  7. 3) Working your floorplan [Preparing for service]

  8. 4) Setting/Editing your opening times

  9. 4) Working your floorplan [Live Service]

  10. 5) Closing dates on your booking widget

  11. 5) Working your Diary & Downloading Run Sheets

  12. 6) Blocking Tables Off For Users & Adding Pre Order Items

  13. 6) Filtering your enquiries

  14. 7) Downloading your customer data

  15. 7) Setting Up Booking/Customer Labels

  16. 8) Downloading your booking data

  17. 8) How to draw your floorplan

  18. 9) Reporting - Venue Overview Screen

  19. 9) Setting up your Emails/Message Templates & Attachment Bank

  20. Adding google analytics tracking code to the booking widget

  21. Am I able to see what changes a user made on a certain date?

  22. API / Integration website

  23. Attachments are not opening on the customer’s side

  24. Authentication v Authorisation - What's the Difference?

  25. Automated Reports - Venue Group and Venue Level

  26. Booking Set Up requirements

  27. Booking Types - Adding & Editing Your Booking Types

  28. Booking Types - Adding Text to the Cancellation Email Message

  29. Booking Types - Adding Text to the Confirmation Email Message

  30. Booking Types - Adding Text to the Enquiry Received Email Message

  31. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry

  32. Booking Types - Allowing customers to select a package when making an enquiry/booking

  33. Booking Types - Areas for this Booking Type

  34. Booking Types - Authenticating customers' card details on auto-confirm bookings

  35. Booking Types - Automated email template examples

  36. Booking Types - Automating your Confirmation Email for Enquiries [not auto-confirm bookings] - Video

  37. Booking Types - Availability - Copy from Type

  38. Booking Types - Availability - Min and Max enquiry size

  39. Booking Types - Availability - Min, max and set durations on bookings

  40. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type

  41. Booking Types - Availability - Setting booking policies

  42. Booking Types - Availability - Setting same-day booking rules

  43. Booking Types - Close bookings for a specific booking type

  44. Booking Types - Create a booking type for one date or a certain date range

  45. Booking Types - Cross-sell your venues to the customer

  46. Booking Types - Deleting a booking type

  47. Booking Types - How do I remove the duration field on the widget?

  48. Booking Types - How do I set the system to take as an enquiry if I can’t auto-confirm?

  49. Booking Types - How do I turn off auto-confirm for a day or a few days

  50. Booking Types - How to add a 'buffer' on auto-confirm bookings

  51. Booking Types - How to limit the changes customers may make to their booking

  52. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry

  53. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings

  54. Booking Types - How/Why do I need to create a Value Per Head?

  55. Booking Types - Limiting how far in advance a booking can be made

  56. Booking Types - Making the Birthday field mandatory

  57. Booking Types - Max number of people allowed to auto-confirm (per booking type)

  58. Booking Types - Overriding booking types for specific dates

  59. Booking Types - Picking different time slot intervals

  60. Booking Types - Pre-set the duration on the booking widget based on the group size

  61. Booking Types - Restricting the number of covers that can be booked at certain times

  62. Booking Types - Setting a hierachy of tables & zones for bookings to be auto-confirmed into

  63. Booking types - Setting the number of days before a booking/enquiry can be received

  64. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book

  65. Booking Types - Setting up a Guest list booking type

  66. Booking Types - Setting up a Private Hire booking type

  67. Booking Types - Setting up an auto-confirm only booking type

  68. Booking Types - Setting up an enquiry only booking type

  69. Booking Types - Setting up Auto-confirm for a particular date/event

  70. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type

  71. Booking Types - Setting which tables can be auto confirmed into

  72. Booking Types - Shut Enquiries but not bookings

  73. Booking Types - Taking deposits on auto-confirm bookings

  74. Booking Types - What are the colours underneath the type name?

  75. Bookings are closed on the widget but I don’t know why?

  76. Cannot find access the Venue Group page

  77. Card Authentication - How To

  78. Christmas - Make Collins Work For You!

  79. Close Areas - How to stop an area from being automatically booked

  80. Collins Dashboard - Internal team notifications

  81. Collins Dashboard - Overview

  82. Collins Docs - Attaching Files/documents to bookings in Collins

  83. Collins Live Wait - Training Video

  84. Collins LiveWait - How do I add someone to the wait list?

  85. Collins LiveWait - Texts Explained

  86. Collins LiveWait FAQs

  87. Collins Mail - FAQs

  88. Collins Mail - How To Setup an 'Out of Office' Automated Reply

  89. Collins Mail - Sorting the order of New Messages

  90. Collins Pay & Card Authentication FAQs

  91. Collins Pay - 3D Secure

  92. Collins Pay - Adding Payment/Authentication templates

  93. Collins Pay - Avoiding Fraud Disputes

  94. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?

  95. Collins Pay - How Do I Refund a Customer?

  96. Collins Pay - How To

  97. Collins Pay - Postcode Validation

  98. Collins Pay - Refunding a customer when they have a new bank card

  99. Collins Pay - Setting Automated Reminder Emails

  100. Collins Pay - Where Can I View All Refunds?

  101. Collins Pay - Where can I view my Customer Payments?

  102. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]

  103. Collins Pre Orders - FAQ's

  104. Collins Pre Orders - Make menus available 'while booking' or 'when booking is confirmed'

  105. Collins Pre Orders - Take both a deposit and a pre-order payment for auto-confirm bookings

  106. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items

  107. Collins Pre-Orders - Adding payment for pre-orders

  108. Collins Pre-orders - Applying a discount to a Menu

  109. Collins Pre-orders - Applying multi-buy Discounts on your menu items

  110. Collins Pre-Orders - Can I set a cut off date for Pre-orders to be made?

  111. Collins Pre-Orders - Can my customers edit their order?

  112. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number

  113. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues

  114. Collins Pre-Orders - Deleting a Pre-order

  115. Collins Pre-Orders - Dietary Requirements/Allergies

  116. Collins Pre-Orders - Downloading the 'Food Sheet'

  117. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually

  118. Collins Pre-Orders - How to Send a Menu

  119. Collins Pre-Orders - How to Setup Guide

  120. Collins Pre-Orders - Kitchen Sheet

  121. Collins Pre-Orders - Managing Your Place Cards

  122. Collins Pre-Orders - Ordering on behalf of someone else.

  123. Collins Pre-Orders - Payment Options

  124. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards

  125. Collins Pre-Orders - Sending Multiple Menus

  126. Collins Pre-orders - Setting Minimum and Maximum order limits

  127. Collins Pre-Orders Video - How To

  128. Collins seems really slow today

  129. Collins Spec Sheet

  130. Collins Supported Browsers

  131. Collins Top Tips

  132. Collins Update 02/06/2017 - Three New Improvements

  133. Collins Update 03/05/2017 - Collins Webinars

  134. Collins Update 06/02/2018 - Get free social media exposure with us

  135. Collins Update 06/09/2017 - NEW: Collins Pre-Order Version 2

  136. Collins Update 06/12/2017 - "Compact view" on Diary View

  137. Collins Update 07/03/2017 - New Feature - The Collins Smart Space Finder!

  138. Collins Update 08/01/2018 - New Launch: Collins Docs

  139. Collins Update 09/11/2017 - 4 New Features & NYE

  140. Collins Update 13/03/2017 - New Floorplan Tweaks

  141. Collins Update 15/02/2017 - Source Reports and Improvements to Enquiry Management

  142. Collins Update 17/04/2018 - New Feature: Booking Contracts

  143. Collins Update 19/10/2017 - Halloween Help & Webinar Training

  144. Collins Update 20/01/2017 - Walk-ins Report and Moving Bookings on the Floor Plan

  145. Collins Update 20/04/2018 - GDPR Changes

  146. Collins Update 20/06/2017 - NEW Invoicing/Receipt Feature + 6 Improvements

  147. Collins Update 21/02/2017 - Important Collins Pay Update

  148. Collins Update 22/03/2017 - Run Sheet & Function Sheet Improvements

  149. Collins Update 23/02/2018 - Collins Stability Improvements

  150. Collins Update 25/05/2017 - New Waiter Slip Feature and a Guest List Improvement

  151. Collins Update 30/01/2018 - Adding bookings to multiple dates

  152. Collins Update 30/03/2017 - Improvements to auto-confirm rules and the Close Areas section

  153. Collins Update 31/07/2017 - NEW bolt on - Collins LiveWait

  154. Collins Updates 06/09/2016 - Collins Pre-orders and more accurate reporting

  155. Collins Updates 10/11/2016 - Postcodes when using Collins Pay

  156. Collins Updates 12/01/2017 - Monthly View Filter and Customer Requests

  157. Collins Updates 13/09/2016 - Collins Pre-orders improvements

  158. Collins Updates 18/10/2016 - Additional reporting functionality

  159. Collins Updates 18/11/2016 - Automatic cancellation emails

  160. Collins Updates 20/09/2016 - New notifications and longer time-slot intervals

  161. Collins Updates 23/08/2016 - New user permissions

  162. Collins Updates 26/10/2016 - Check-in list and Help section

  163. Collins Updates 30/11/2016 - Automated reports & pre-orders

  164. Collins Webinars - Booking Types Explained

  165. Collins Webinars - Booking Types Explained

  166. Collins Webinars - Collins Mail - How to send emails, where you will receive replies and setting up templates

  167. Collins Webinars - Collins Pre Orders - Admin / Place Cards / Function Sheets

  168. Collins Webinars - Information and Registration Page

  169. Collins Webinars - Managing your enquiries page and working on an enquiry

  170. Collins Webinars - Prepping for and using Collins in Live Service

  171. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)

  172. Collins Webinars - Using Collins Pay & Authentication

  173. Collins Webinars - Using Collins Pay & Authentication

  174. Collins Webinars - Working The Diary Page

  175. Collins Webinars - Working your Diary Page

  176. Collins Webinars - Your Enquiries Page Explained

  177. Collins Webinars - Your Reports section explained

  178. Contracts & Invoices Set Up - Setting Up Invoicing Details Per Venue

  179. Creating Hyperlinks within Collins

  180. Customer Database - CSV Download

  181. Customer Database - How do I download the details of all customers who have given marketing permission?

  182. Customer Database - How to add a New Customer

  183. Customer Database - How to download customer's emails

  184. Customer is unable to access the Menus, can I reopen the Pre-order link?

  185. Customer Payments - Customer is saying they have been charged twice. How do I check this?

  186. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?

  187. Dashboard - Stop bookings coming in during service?

  188. Diary - Displaying your Zones in the Diary

  189. Diary - Fifteen minute warning within the Diary

  190. Diary - How do I see a chronological list of all my bookings for the day?

  191. Diary - How to move/add bookings to Tables/Areas in your Diary

  192. Diary - New/Open Enquiries and Unassigned rows in the grid

  193. Diary - Stop Auto-confirm bookings being placed on certain Tables/Areas

  194. Diary - Using your Diary - Your Table List and Capacities

  195. Diary - Warnings in your Diary

  196. Diary - What do the numbers in bold at the top of the diary mean?

  197. Diary - ‘Options’ explained

  198. Diary/Floorplan - Booking Type Colours

  199. Diary/Floorplan - Check in Panel - How to filter this

  200. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings

  201. Diary/Floorplan - Check in Panel - What each section means

  202. Diary/Floorplan - Checking in a booking and the expanded booking details panel

  203. Diary/Floorplan - Checking in early/late bookings in live service

  204. Diary/Floorplan - How to Record a 'No Show'

  205. Diary/Floorplan - Un-check someone in

  206. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded

  207. Diary/Floorplan - Warning(s) when adding bookings

  208. Diary/Floorplan - What is 'Space Optimiser' and what does it do?

  209. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?

  210. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins

  211. Diary/Floorplan/Run sheet - Add a booking (video)

  212. Diary/Floorplan/Run sheet - Add a walk-in (video)

  213. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool

  214. Diary/Floorplan/Run sheet - Adding notes for the day

  215. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking

  216. Diary/Floorplan/Run sheet - Changing the Date

  217. Diary/Floorplan/Run sheet - How to create a Wait List

  218. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings

  219. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.

  220. Diary/Floorplan/Run sheet - Top Navigation Panel

  221. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary

  222. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs

  223. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)

  224. Diary/Run sheet - Download a Run Sheet

  225. Diary/Run sheet - What information is automatically included in my Customised Run Sheet?

  226. Diary/Run sheet - ‘Download/Print’ - Guestlist

  227. Diary/Run sheet - ‘Download/Print’ - Place Cards

  228. Diary/Run sheet - ‘Download/Print’ - Reservation Labels

  229. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet

  230. Emails & Texts - Add a logo to your emails

  231. Emails & Texts - Adding a new email template/message and attachments

  232. Emails & Texts - Automated email template examples

  233. Emails & Texts - Booking notifications

  234. Emails & Texts - disable the 'cancel booking' button in customer emails

  235. Emails & Texts - Editing an email template/message

  236. Emails & Texts - Including yourself in all emails & checking your email history

  237. Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.

  238. Emails & Texts - remove 'Hi customer' on emails

  239. Emails & Texts - Sending SMS messages

  240. Emails & Texts - Set the name and address your emails come from

  241. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking

  242. Emails & Texts - Setting up SMS

  243. Emails & Texts - Setting up SMS templates

  244. Emails & Texts - Setting up your SMS name

  245. Emails & Texts - Setting your automatic booking reminder email

  246. Emails & Texts - Setting your automatic follow-up (leave a review) email

  247. Emails & Texts - Uploading attachments to your email attachment bank

  248. Enquiries - 'Our Enquiries Seem to Have Disappeared!' - Assigned to me/Assigned to Anyone

  249. Enquiries - How do I find cancelled bookings for a certain date?

  250. Enquiries - I Cannot Seem To Find A Booking In Collins?

  251. Enquiries Page - Assigned to me/Assigned to anyone

  252. Enquiries Page - Booking Status Explained

  253. Enquiries Page - Change History

  254. Enquiries Page - CSV Download

  255. Enquiries Page - Downloading Large Enquiry Data Downloads

  256. Enquiries Page - Email bounced notification

  257. Enquiries Page - Enquiry List

  258. Enquiries Page - Filtering enquiries & bookings

  259. Enquiries Page - Find a colleague's 'In Progress' enquiries

  260. Enquiries Page - Find a current booking/enquiry

  261. Enquiries Page - Finding out which bookings were a 'No Show'

  262. Enquiries Page - How can I see my Confirmed bookings?

  263. Enquiries Page - How do I manually add a new enquiry?

  264. Enquiries Page - Keeping your Notification Centre up to date

  265. Enquiries Page - Notification Centre Explained

  266. Enquiries Page - Search Bar

  267. Enquiries Page - Sent Messages

  268. Enquiries Page - Sorting enquiries & bookings

  269. Enquiries Page - What does it mean to 'Take' an enquiry?

  270. Enquiries Page - What is the 'Download' button for?

  271. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?

  272. Explaining Pre-Order tab updates

  273. Extra Feature : Collins Mail (How To Video)

  274. Extra Feature : Collins Pay (How To Video)

  275. Extra Feature : Collins Pre-Orders (How To Video)

  276. Facebook Widget Set Up

  277. Filtering the Customers section

  278. Fixed Price Menu Messages

  279. Floorplan - Adding a booking directly into a Table

  280. Floorplan - Allocating tables using the floorplan

  281. Floorplan - Booking Progress Bar

  282. Floorplan - How to switch between multiple floorplans

  283. Floorplan - Move bookings around in the floorplan

  284. Floorplan - Moving bookings around in the Table Activity Section

  285. Floorplan - Quickly adding a booking to multiple tables in the Floorplan

  286. Floorplan - Table Activity for the day.

  287. Floorplan - What do the different coloured outlines on Tables indicate?

  288. Floorplan - What does the orange outline on tables mean?

  289. Floorplans - Drawing your floorplan

  290. Forgotten your password?

  291. GDPR

  292. Guest List - Managing your Guest List in Collins

  293. Having issues with the system on a specific device

  294. How can I see what permissions my Users have for my venue?

  295. How Do I Clear My Browser History/Cache?

  296. How do I reset my password?

  297. How do I respond to a review?

  298. How do I unauthenticate a card?

  299. How do I update my User Name?

  300. How to add users to your system

  301. How to automatically inform the customer which table/area they have booked

  302. How to Raise a Ticket

  303. How to remove a booking from the waitlist

  304. How to take a screenshot of the Console

  305. I Can’t Move Bookings Around Properly

  306. I Can’t See ‘Venue Group’ in My Settings?

  307. I have updated a Users permissions but this hasn't changed for the User

  308. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?

  309. Is Collins Pay and Authentication Compliant and Secure

  310. It says 'User couldn’t be added' when I'm trying to add someone to my user list

  311. It Says: “This Booking Is Out of Date. Refresh”

  312. It won't let me assign a table even though I have entered the table in Tables/Areas

  313. I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list

  314. I’ve added another ‘Booking Type’ but it’s not appearing on the widget on our DesignMyNight page?

  315. I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working

  316. Labels & colours - Adding/editing booking action labels

  317. Labels & colours - Adding/editing customer labels

  318. Labels & colours - Assigning Booking Type Colours

  319. Labels & colours - Setting up No Show and Cancellation Labels

  320. Limit Arrivals - Restricting the number of covers that can be booked at certain times

  321. Listing & selling tickets

  322. My account name has changed?

  323. My emails to customers keep bouncing! What can I do so they deliver?

  324. Need to create a user password?

  325. Offers - Setting up offers

  326. Our confirmation emails are not being received!

  327. Pre Orders - Adding/editing packages and pre-orders

  328. Pre Orders - How do I add menus to my system?

  329. Pre-order link says 'This booking is not eligible for pre-orders.'

  330. Previous Improvement Emails

  331. Promoting Your Event on DesignMyNight (Collins Partners)

  332. Removing users from your Collins system.

  333. Reports - Automated Reports

  334. Reports - Bank Transfers

  335. Reports - Booking Type Breakdown

  336. Reports - Customer Payments

  337. Reports - Filtering by Zone in Monthly Overview

  338. Reports - How can I print a list of bookings for the coming week?

  339. Reports - How is the 'Forecast' calculated?

  340. Reports - Source Breakdown

  341. Reports - Status Breakdown and User Performance Reports

  342. Reports - Venue Availability Report: How full are we?

  343. Reports - Walk in Report

  344. Reports - Week's Pre-Orders Report

  345. Reports - Weekly and Monthly Overview

  346. Reports - What does Booking Velocity show?

  347. Reports - What does the Pre-order Summary and Pre-orders list show?

  348. Restricted User Permission Settings

  349. Run Sheet - Sorting the Run Sheet alphabetically

  350. Run sheet - What is the 'Run Sheet' section and how do I use it?

  351. Saving Progress

  352. See previous bookings from a customer

  353. Setting up a custom source to display in Collins

  354. So you think Collins is down, not loading or not working as usual?

  355. Someone has left the company and we want to change the Collins user account to another name. How do we do this?

  356. Tables/Areas - Adding new tables

  357. Tables/Areas - Adding/editing zones

  358. Tables/Areas - Allow multiple groups to be confirmed into one Table/Area

  359. Tables/Areas - Assigning a table/area to a zone

  360. Tables/Areas - Bookable From / Until

  361. Tables/Areas - Changing the Table Order

  362. Tables/Areas - Editing table names and capacities

  363. Tables/Areas - How To Set Up a Guest List Area

  364. Tables/Areas - Joined Tables/Areas

  365. Tables/Areas - Multiple groups into one area - Adding a group buffer

  366. Tables/Areas - Overriding your Table rules

  367. Tables/Areas - Overview

  368. Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area

  369. Tables/Areas - Setting/editing table capacities

  370. Tables/Areas - Updating & Changing Tables

  371. The customer says they’ve been charged £1

  372. The time on my Diary view does not start on the hour

  373. Trouble shooting - Collins is running slow for me

  374. Trouble shooting - Collins not working as usual?

  375. Trouble shooting - I need help with Collins

  376. Trouble shooting - unable to see all bookings/enquiries?

  377. Unavailable Dates - How to shut the booking widget if you are full or closed

  378. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made

  379. Unavailable Dates - Stop taking bookings in your back-end admin on a particular date

  380. Updating your DesignMyNight venue page

  381. User Account - How to update your password

  382. User permissions explained and how to change them

  383. Using Collins for Marketing and Promotion

  384. Venue Group - Adding/editing sources

  385. Venue Group - Booking Custom Field

  386. Venue Group - Booking Set Up Requirements

  387. Venue Group - Emails

  388. Venue Group - Facebook Widgets

  389. Venue Group - Group Details

  390. Venue Group - Invoicing & Contracts

  391. Venue Group - Labels

  392. Venue Group - Offers

  393. Venue Group - Payments

  394. Venue Group - Pre-Orders

  395. Venue Group - Reports

  396. Venue Group - Setting up Booking Types

  397. Warning Indicators in Collins

  398. What is the DMN Reference Number and Where Can I find it?

  399. When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?

  400. Where can I add users, I do not have this option in Settings?

  401. Why am I not getting a notification when a payment is made

  402. Why are not all my labels showing?

  403. Why can't I see my daily diary view?

  404. Why does my DesignMyNight page say we are currently not taking online bookings?

  405. Why doesn’t the payment record display any card details?

  406. Widget - Bespoke newsletter/marketing opt in message

  407. Widget - Can I hide the ‘Until’ field on the Booking Form?

  408. Widget - Codes

  409. Widget - I am receiving emails into my system meant for another of our venues

  410. Widget - It doesn't appear to work correctly or doesn't look as it should do

  411. Widget - LiveWait Code

  412. Widget - Mandatory Fields

  413. Widget - Setting up Multi-lingual widgets (Translation settings)

  414. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet

  415. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates

  416. Within a Booking/Enquiry - I need to unlock a table but I'm unable to do so

  417. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place

  418. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking

  419. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking

  420. Within a Booking/Enquiry - Additional Details

  421. Within a Booking/Enquiry - Allocating a seat number to your customer orders

  422. Within a Booking/Enquiry - Area Search/Smart Space Finder

  423. Within a Booking/Enquiry - Assign to Areas

  424. Within a Booking/Enquiry - Booking Details

  425. Within a Booking/Enquiry - Booking History

  426. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04

  427. Within a Booking/Enquiry - Commission Box

  428. Within a Booking/Enquiry - Compiling and Sending a Contract

  429. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking

  430. Within a Booking/Enquiry - Customer Details

  431. Within a Booking/Enquiry - Customer Profile

  432. Within a Booking/Enquiry - Default Duration

  433. Within a Booking/Enquiry - Duplicating/copying a booking

  434. Within a Booking/Enquiry - Find a Customer

  435. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

  436. Within a Booking/Enquiry - How do I sort the pre orders on my function sheet by course?

  437. Within a Booking/Enquiry - How do I stop the follow-up email being sent to an individual booking

  438. Within a Booking/Enquiry - Invoice/VAT Receipt

  439. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party

  440. Within a Booking/Enquiry - PRINT button (function sheets)

  441. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)

  442. Within a Booking/Enquiry - Recording payments made outside the system

  443. Within a Booking/Enquiry - Sections explained

  444. Within a Booking/Enquiry - Sending attachments in emails

  445. Within a Booking/Enquiry - Sending emails to your customers

  446. Within a Booking/Enquiry - Set Up Requirements

  447. Within a Booking/Enquiry - Set yourself a reminder

  448. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)

  449. Within a Booking/Enquiry - The importance of using Labels

  450. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?

  451. Within a Booking/Enquiry - Why can’t I save this booking?

  452. Zonal API FAQs

  453. Zonal Integration FAQs

Feedback and Knowledge Base

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