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← Knowledge Base

  1. 1) Adding/Editing Booking Types & Setting Their Rules

  2. 1) How to log in & set up for the day

  3. 10) Using the Reports section

  4. 2) Managing enquiries, emailing customers, filtering enquiries & understanding your Notification centre

  5. 2) Setting up your walk-in durations

  6. 3) Setting up your diary and table capacities

  7. 3) Working your floorplan [Preparing for service]

  8. 4) Setting/Editing your opening times

  9. 4) Working your floorplan [Live Service]

  10. 5) Closing dates on your booking widget

  11. 5) Working your Diary & Downloading Run Sheets

  12. 6) Blocking Tables Off For Users & Adding Pre Order Items

  13. 6) Filtering your enquiries

  14. 7) Downloading your customer data

  15. 7) Setting Up Booking/Customer Labels

  16. 8) Downloading your booking data

  17. 8) How to draw your floorplan

  18. 9) Reporting - Venue Overview Screen

  19. 9) Setting up your Emails/Message Templates & Attachment Bank

  20. Adding google analytics tracking code to the booking widget

  21. Am I able to see what changes a user made on a certain date?

  22. API / Integration website

  23. Attachments are not opening on the customer’s side

  24. Authentication v Authorisation - What's the Difference?

  25. Auto Double Confirm - Set Up

  26. Auto Double Confirm - Texts and Diary/Floorplan Usage

  27. Automated Reports - Venue Group and Venue Level

  28. Booking Set Up requirements

  29. Booking Types - Adding & Editing Your Booking Types

  30. Booking Types - Adding Text to the Cancellation Email Message

  31. Booking Types - Adding Text to the Confirmation Email Message

  32. Booking Types - Adding Text to the Enquiry Received Email Message

  33. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry

  34. Booking Types - Allowing customers to select a package when making an enquiry/booking

  35. Booking Types - Areas for this Booking Type

  36. Booking Types - Automated email template examples

  37. Booking Types - Automating your Confirmation Email for Enquiries [not auto-confirm bookings] - Video

  38. Booking Types - Availability - Copy from Type

  39. Booking Types - Availability - Min and Max enquiry size

  40. Booking Types - Availability - Min, max and set durations on bookings

  41. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type

  42. Booking Types - Availability - Setting booking policies

  43. Booking Types - Availability - Setting same-day booking rules

  44. Booking Types - Birthday Field (DOB)

  45. Booking Types - Booking Prompts

  46. Booking Types - Close bookings for a specific booking type

  47. Booking Types - Create a booking type for one date or a certain date range

  48. Booking Types - Cross-sell your venues to the customer

  49. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings

  50. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings

  51. Booking Types - Deleting a booking type

  52. Booking Types - How do I remove the duration field on the widget?

  53. Booking Types - How do I set the system to take as an enquiry if I can’t auto-confirm?

  54. Booking Types - How do I turn off auto-confirm for a day or a few days

  55. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool

  56. Booking Types - How to limit the changes customers may make to their booking

  57. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry

  58. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings

  59. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings

  60. Booking Types - How/Why do I need to create a Value Per Head?

  61. Booking Types - Limiting how far in advance a booking can be made

  62. Booking Types - Max number of people allowed to auto-confirm (per booking type)

  63. Booking Types - Overriding booking types for specific dates

  64. Booking Types - Picking different time and duration slot intervals

  65. Booking Types - Restricting the number of covers that can be booked at certain times

  66. Booking Types - Rules dependent on number of guests

  67. Booking Types - Setting a hierachy of tables & zones for bookings to be auto-confirmed into

  68. Booking Types - Setting the number of days before a booking/enquiry can be received

  69. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book

  70. Booking Types - Setting up a Guest list booking type

  71. Booking Types - Setting up a Private Hire booking type

  72. Booking Types - Setting up an auto-confirm only booking type

  73. Booking Types - Setting up an enquiry only booking type

  74. Booking Types - Setting up Auto-confirm for a particular date/event

  75. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type

  76. Booking Types - Setting which tables can be auto confirmed into

  77. Booking Types - Shut Enquiries but not bookings

  78. Booking Types - What are the colours underneath the type name?

  79. Booking URL Generator

  80. Booking Widget Codes

  81. Bookings are closed on the widget but I don’t know why?

  82. Cannot find access the Venue Group page

  83. Card Authentication - How To

  84. Changed Rules Notification Setup- Enabling email notifications for rule updates

  85. Christmas - Make Collins Work For You!

  86. Close Areas - How to stop an area from being automatically booked

  87. Collins and Soda integration

  88. Collins Dashboard - Internal team notifications

  89. Collins Dashboard - Overview

  90. Collins Docs - Attaching Files/documents to bookings in Collins

  91. Collins Domains

  92. Collins Live Wait - Training Video

  93. Collins LiveWait - How do I add someone to the wait list?

  94. Collins LiveWait - Texts Explained

  95. Collins LiveWait FAQs

  96. Collins Mail - FAQs

  97. Collins Mail - How To Setup an 'Out of Office' Automated Reply

  98. Collins Mail - Sorting the order of New Messages

  99. Collins Pay & Card Authentication FAQs

  100. Collins Pay - 3D Secure

  101. Collins Pay - Adding Payment/Authentication templates

  102. Collins Pay - Avoiding Fraud Disputes

  103. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?

  104. Collins Pay - How Do I Refund a Customer?

  105. Collins Pay - How To

  106. Collins Pay - Postcode Validation

  107. Collins Pay - Refunding a customer when they have a new bank card

  108. Collins Pay - Setting Automated Reminder Emails

  109. Collins Pay - Where Can I View All Refunds?

  110. Collins Pay - Where can I view my Customer Payments?

  111. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]

  112. Collins Pre Orders - FAQ's

  113. Collins Pre Orders - Make menus available 'while booking' or 'when booking is confirmed'

  114. Collins Pre Orders - Take both a deposit and a pre-order payment for auto-confirm bookings

  115. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items

  116. Collins Pre-Orders - Adding payment for pre-orders

  117. Collins Pre-Orders - Applying a discount to a Menu

  118. Collins Pre-Orders - Applying multi-buy Discounts on your menu items

  119. Collins Pre-Orders - Can I set a cut off date for Pre-orders to be made?

  120. Collins Pre-Orders - Can my customers edit their order?

  121. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number

  122. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues

  123. Collins Pre-Orders - Deleting a Pre-order

  124. Collins Pre-Orders - Dietary Requirements/Allergies

  125. Collins Pre-Orders - Downloading the 'Food Sheet'

  126. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually

  127. Collins Pre-Orders - How to Send a Menu

  128. Collins Pre-Orders - How to Setup Guide

  129. Collins Pre-Orders - Kitchen Sheet

  130. Collins Pre-Orders - Managing Your Place Cards

  131. Collins Pre-Orders - Ordering on behalf of someone else.

  132. Collins Pre-Orders - Payment Options

  133. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards

  134. Collins Pre-Orders - Sending Multiple Menus

  135. Collins Pre-orders - Setting Automated Reminder Emails

  136. Collins Pre-Orders - Setting Automated Reminder Emails

  137. Collins Pre-Orders - Setting Minimum and Maximum order limits

  138. Collins Pre-Orders Video - How To

  139. Collins seems really slow today

  140. Collins Spec Sheet

  141. Collins Supported Browsers

  142. Collins Top Tips

  143. Collins Update 02/05/2018 - New Feature: Stop No Shows

  144. Collins Update 02/06/2017 - Three New Improvements

  145. Collins Update 02/07/2018 - New Support System - Register now

  146. Collins Update 02/11/2018 - New Features - Automatic SMS Confirmations and Auto Double Confirm

  147. Collins Update 03/05/2017 - Collins Webinars

  148. Collins Update 04/03/2019 - Enquiry Received Date in the Enquiries page

  149. Collins Update 04/05/2018 - Soda Launch: E-Vouchers

  150. Collins Update 06/02/2018 - Get free social media exposure with us

  151. Collins Update 06/02/2019 - 2 New Features - Creating Booking Slots and Creating Booking types from a template

  152. Collins Update 06/09/2017 - NEW: Collins Pre-Order Version 2

  153. Collins Update 06/12/2017 - "Compact view" on Diary View

  154. Collins Update 07/03/2017 - New Feature - The Collins Smart Space Finder!

  155. Collins Update 08/01/2018 - New Launch: Collins Docs

  156. Collins Update 08/06/2019 - 3 New Features - 5/10/15 Late buttons, Venue Tags and WORD DOC Reservation labels

  157. Collins Update 09/09/2019 - Great New Feature for Multi-Venues & SCA

  158. Collins Update 09/11/2017 - 4 New Features & NYE

  159. Collins Update 12/07/2018 - New Free Feature - Custom Booking Stages

  160. Collins Update 12/11/2018 - NEW Launch: Bookings Overview Calendar

  161. Collins Update 13/03/2017 - New Floorplan Tweaks

  162. Collins Update 15/02/2017 - Source Reports and Improvements to Enquiry Management

  163. Collins Update 17/04/2018 - New Feature: Booking Contracts

  164. Collins Update 17/04/2019 - 4 x Improvers - Timers on Payment Links, Pre-order Filtering, Auto-Confirm Y/N in the Enquiry download and Reports Filtering by auto-confirm and walk-ins

  165. Collins Update 17/09/2019 - 1 New Feature - Automatically mark a customer as 'LEFT'

  166. Collins Update 18/01/2019 - New icon for corporate bookings, offers section, Soda and Collins Integration, 'Push to Till' filter

  167. Collins Update 19/10/2017 - Halloween Help & Webinar Training

  168. Collins Update 19/11/2018 - IMP: Information About Emailing in Collins

  169. Collins Update 20/01/2017 - Walk-ins Report and Moving Bookings on the Floor Plan

  170. Collins Update 20/02/2019 - Set Defaults for Customised Runsheet and Integration with SODA

  171. Collins Update 20/04/2018 - GDPR Changes

  172. Collins Update 20/05/2019 - Phase 2 Launch: Reserve with Google

  173. Collins Update 20/06/2017 - NEW Invoicing/Receipt Feature + 6 Improvements

  174. Collins Update 20/07/2018 - New Feature: Booking Prompts plus creating your own booking stages, updates to the restricted user permissions and booking buffer

  175. Collins Update 21/02/2017 - Important Collins Pay Update

  176. Collins Update 21/11/2018 - Are you New Year's Eve ready?

  177. Collins Update 22/03/2017 - Run Sheet & Function Sheet Improvements

  178. Collins Update 22/05/2018 - GDPR - Contract Addendum

  179. Collins Update 23/02/2018 - Collins Stability Improvements

  180. Collins Update 24/04/2019 - Reserve with Google - New Launch

  181. Collins Update 25/05/2017 - New Waiter Slip Feature and a Guest List Improvement

  182. Collins Update 26/04/2019 - 2 x Improvers - Pre-order and Payment Icons in Check-in List and a Customers Section update

  183. Collins Update 30/01/2018 - Adding bookings to multiple dates

  184. Collins Update 30/03/2017 - Improvements to auto-confirm rules and the Close Areas section

  185. Collins Update 31/01/2019 - Email notifications for admin changes, filtering 'walk-ins' in reports and message for enquiries page CSV

  186. Collins Update 31/07/2017 - NEW bolt on - Collins LiveWait

  187. Collins Updates 06/09/2016 - Collins Pre-orders and more accurate reporting

  188. Collins Updates 10/11/2016 - Postcodes when using Collins Pay

  189. Collins Updates 12/01/2017 - Monthly View Filter and Customer Requests

  190. Collins Updates 13/09/2016 - Collins Pre-orders improvements

  191. Collins Updates 18/10/2016 - Additional reporting functionality

  192. Collins Updates 18/11/2016 - Automatic cancellation emails

  193. Collins Updates 20/09/2016 - New notifications and longer time-slot intervals

  194. Collins Updates 23/08/2016 - New user permissions

  195. Collins Updates 26/10/2016 - Check-in list and Help section

  196. Collins Updates 30/11/2016 - Automated reports & pre-orders

  197. Collins Webinars - Booking Types Explained

  198. Collins Webinars - Booking Types Explained

  199. Collins Webinars - Collins Mail - How to send emails, where you will receive replies and setting up templates

  200. Collins Webinars - Collins Pre Orders - Admin / Place Cards / Function Sheets

  201. Collins Webinars - Information and Registration Page

  202. Collins Webinars - Managing your enquiries page and working on an enquiry

  203. Collins Webinars - Prepping for and using Collins in Live Service

  204. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)

  205. Collins Webinars - Using Collins Pay & Authentication

  206. Collins Webinars - Using Collins Pay & Authentication

  207. Collins Webinars - Working The Diary Page

  208. Collins Webinars - Working your Diary Page

  209. Collins Webinars - Your Enquiries Page Explained

  210. Collins Webinars - Your Reports section explained

  211. Collins Widget Wizard - Custom Return URL

  212. Collins Widget Wizard - Custom Source

  213. Collins Widget Wizard - Google Analytics

  214. Collins Widget Wizard - Overview

  215. Collins Widget Wizard - Specific Booking Types

  216. Collins Widget Wizard - Styling the Widget

  217. Contracts & Invoices Set Up - Setting Up Invoicing Details Per Venue

  218. Copy Venue Rules - how to copy settings from one venue to another venue(s) in the same group

  219. Creating a Booking type from a template

  220. Creating Hyperlinks within Collins

  221. Customer Database - CSV Download

  222. Customer Database - How do I download the details of all customers who have given marketing permission?

  223. Customer Database - How to add a New Customer

  224. Customer Database - How to download customer's emails

  225. Customer Database - How to update a customers marketing permissions

  226. Customer is unable to access the Menus, can I reopen the Pre-order link?

  227. Customer Payments - Customer is saying they have been charged twice. How do I check this?

  228. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?

  229. Dashboard - Stop bookings coming in during service?

  230. Diary - Displaying your Zones in the Diary

  231. Diary - Fifteen minute warning within the Diary

  232. Diary - How do I see a chronological list of all my bookings for the day?

  233. Diary - How to move/add bookings to Tables/Areas in your Diary

  234. Diary - New/Open Enquiries and Unassigned rows in the grid

  235. Diary - Stop Auto-confirm bookings being placed on certain Tables/Areas

  236. Diary - Using your Diary - Your Table List and Capacities

  237. Diary - Warnings in your Diary

  238. Diary - What do the numbers in bold at the top of the diary mean?

  239. Diary - ‘Options’ explained

  240. Diary / Floor plan- ‘Running Late’ Buttons on the Booking Bar

  241. Diary/Floorplan - Booking Stages

  242. Diary/Floorplan - Booking Type Colours

  243. Diary/Floorplan - Check in Panel - How to filter this

  244. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings

  245. Diary/Floorplan - Check in Panel - What each section means

  246. Diary/Floorplan - Checking in a booking and the expanded booking details panel

  247. Diary/Floorplan - Checking in early/late bookings in live service

  248. Diary/Floorplan - How to automatically mark bookings as left when the booking is finished

  249. Diary/Floorplan - How to Record a 'No Show'

  250. Diary/Floorplan - Un-check someone in

  251. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded

  252. Diary/Floorplan - Warning(s) when adding bookings

  253. Diary/Floorplan - What is 'Space Optimiser' and what does it do?

  254. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?

  255. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins

  256. Diary/Floorplan/Run sheet - Add a booking (video)

  257. Diary/Floorplan/Run sheet - Add a walk-in (video)

  258. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool

  259. Diary/Floorplan/Run sheet - Adding notes for the day

  260. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking

  261. Diary/Floorplan/Run sheet - Booking Prompts

  262. Diary/Floorplan/Run sheet - Changing the Date

  263. Diary/Floorplan/Run sheet - How to create a Wait List

  264. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules

  265. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings

  266. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.

  267. Diary/Floorplan/Run sheet - Top Navigation Panel

  268. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary

  269. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs

  270. Diary/Floorplan/Runsheet - How to add a walk-in

  271. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)

  272. Diary/Run sheet - Download a Run Sheet

  273. Diary/Run sheet - What information is automatically included in my Customised Run Sheet?

  274. Diary/Run sheet - ‘Download/Print’ - Guestlist

  275. Diary/Run sheet - ‘Download/Print’ - Place Cards

  276. Diary/Run sheet - ‘Download/Print’ - Reservation Labels

  277. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet

  278. Emails & Texts - Add a logo to your emails

  279. Emails & Texts - Adding a new email template/message and attachments

  280. Emails & Texts - Automated email template examples

  281. Emails & Texts - Booking & Enquiry notifications

  282. Emails & Texts - disable the 'cancel booking' button in customer emails

  283. Emails & Texts - Editing an email template/message

  284. Emails & Texts - Including yourself in all emails & checking your email history

  285. Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.

  286. Emails & Texts - remove 'Hi customer' on emails

  287. Emails & Texts - Sending SMS messages

  288. Emails & Texts - Set the name and address your emails come from

  289. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking

  290. Emails & Texts - Setting up SMS

  291. Emails & Texts - Setting up SMS templates

  292. Emails & Texts - Setting up your SMS name

  293. Emails & Texts - Setting your automatic booking reminder email

  294. Emails & Texts - Setting your automatic follow-up (leave a review) email

  295. Emails & Texts - Uploading attachments to your email attachment bank

  296. Enquiries - 'Our Enquiries Seem to Have Disappeared!' - Assigned to me/Assigned to Anyone

  297. Enquiries - How do I find cancelled bookings for a certain date?

  298. Enquiries - I Cannot Seem To Find A Booking In Collins?

  299. Enquiries Page - Assigned to me/Assigned to anyone

  300. Enquiries Page - Booking Status Explained

  301. Enquiries Page - Change History

  302. Enquiries Page - CSV Download

  303. Enquiries Page - Downloading Large Enquiry Data Downloads

  304. Enquiries Page - Email bounced notification

  305. Enquiries Page - Enquiry List

  306. Enquiries Page - Filtering enquiries & bookings

  307. Enquiries Page - Find a colleague's 'In Progress' enquiries

  308. Enquiries Page - Find a current booking/enquiry

  309. Enquiries Page - Finding out which bookings were a 'No Show'

  310. Enquiries Page - How can I see my Confirmed bookings?

  311. Enquiries Page - How do I manually add a new enquiry?

  312. Enquiries Page - Keeping your Notification Centre up to date

  313. Enquiries Page - Notification Centre Explained

  314. Enquiries Page - Search Bar

  315. Enquiries Page - Sent Messages

  316. Enquiries Page - Sorting enquiries & bookings

  317. Enquiries Page - What does it mean to 'Take' an enquiry?

  318. Enquiries Page - What is the 'Download' button for?

  319. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?

  320. Explaining Pre-Order tab updates

  321. Extra Feature : Collins Mail (How To Video)

  322. Extra Feature : Collins Pay (How To Video)

  323. Extra Feature : Collins Pre-Orders (How To Video)

  324. Facebook Widget Set Up

  325. Filtering the Customers section

  326. Fixed Price Menu Messages

  327. Floorplan - Adding a booking directly into a Table

  328. Floorplan - Allocating tables using the floorplan

  329. Floorplan - Booking Progress Bar

  330. Floorplan - How to switch between multiple floorplans

  331. Floorplan - Move bookings around in the floorplan

  332. Floorplan - Moving bookings around in the Table Activity Section

  333. Floorplan - Quickly adding a booking to multiple tables in the Floorplan

  334. Floorplan - Table Activity for the day.

  335. Floorplan - What do the different coloured outlines on Tables indicate?

  336. Floorplan - What does the orange outline on tables mean?

  337. Floorplans - Drawing your floorplan

  338. Forgotten your password?

  339. GDPR

  340. General Information - Explained

  341. Guest List - Managing your Guest List in Collins

  342. Having issues with the system on a specific device

  343. Help! I’ve accidentally closed bookings for the day on the Dashboard. How do I reopen?

  344. How can I see what permissions my Users have for my venue?

  345. How Do I Clear My Browser History/Cache?

  346. How do I reset my password?

  347. How do I respond to a review?

  348. How do I unauthenticate a card?

  349. How do I update my User Name?

  350. How to add users to your system

  351. How to automatically inform the customer which table/area they have booked

  352. How to remove a booking from the waitlist

  353. How to take a screenshot of the Console

  354. I Can’t Move Bookings Around Properly

  355. I Can’t See ‘Venue Group’ in My Settings?

  356. I have updated a Users permissions but this hasn't changed for the User

  357. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?

  358. Invoicing - Setting Up Invoicing Details Per Venue

  359. Is Collins Pay and Authentication Compliant and Secure

  360. It says 'User couldn’t be added' when I'm trying to add someone to my user list

  361. It Says: “This Booking Is Out of Date. Refresh”

  362. It won't let me assign a table even though I have entered the table in Tables/Areas

  363. I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list

  364. I’ve added another ‘Booking Type’ but it’s not appearing on the widget on our DesignMyNight page?

  365. I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working

  366. Labels & colours - Adding/editing booking action labels

  367. Labels & colours - Adding/editing customer labels

  368. Labels & colours - Assigning Booking Type Colours

  369. Labels & colours - Setting up No Show and Cancellation Labels

  370. Limit Arrivals - Restricting the number of covers that can be booked at certain times

  371. Listing & selling tickets

  372. Marketing and Promotion (For DesignMyNight Bookings Partners)

  373. My account name has changed?

  374. My emails to customers keep bouncing! What can I do so they deliver?

  375. Need to create a user password?

  376. Night Mode

  377. Offers - Setting up offers

  378. Our confirmation emails are not being received!

  379. Pre Orders - Adding/editing packages and pre-orders

  380. Pre Orders - How do I add menus to my system?

  381. Pre-order link says 'This booking is not eligible for pre-orders.'

  382. Previous Improvement Emails

  383. Promoting Your Event on DesignMyNight (Collins Partners)

  384. Removing users from your Collins system.

  385. Reports - Automated Reports

  386. Reports - Bank Transfers

  387. Reports - Booking Overview Calendar - Monthly View

  388. Reports - Booking Type Breakdown

  389. Reports - Bookings Overview Calendar - Weekly

  390. Reports - Collins Pay Payments

  391. Reports - Filtering by Zone in Monthly Overview

  392. Reports - How can I print a list of bookings for the coming week?

  393. Reports - How is the 'Forecast' calculated?

  394. Reports - Payments

  395. Reports - Source Breakdown

  396. Reports - Status Breakdown and User Performance Reports

  397. Reports - Venue Availability Report: How full are we?

  398. Reports - Walk in Report

  399. Reports - Week's Pre-Orders Report

  400. Reports - Weekly and Monthly Overview

  401. Reports - What does Booking Velocity show?

  402. Reports - What does the Pre-order Summary and Pre-orders list show?

  403. Reports- Setting Customised Run Sheet Default Options

  404. Reserve with Google - FAQs

  405. Restricted User Permission Settings

  406. Run Sheet - Sorting the Run Sheet alphabetically

  407. Run sheet - What is the 'Run Sheet' section and how do I use it?

  408. Saving Progress

  409. See previous bookings from a customer

  410. Setting up a custom source to display in Collins

  411. So you think Collins is down, not loading or not working as usual?

  412. Someone has left the company and we want to change the Collins user account to another name. How do we do this?

  413. Something not looking right? Here's how you raise an issue with our team

  414. Tables/Areas - Adding new tables

  415. Tables/Areas - Adding/editing zones

  416. Tables/Areas - Allow multiple groups to be confirmed into one Table/Area

  417. Tables/Areas - Assigning a table/area to a zone

  418. Tables/Areas - Bookable From / Until

  419. Tables/Areas - Changing the Table Order

  420. Tables/Areas - Editing table names and capacities

  421. Tables/Areas - How To Set Up a Guest List Area

  422. Tables/Areas - Joined Tables/Areas

  423. Tables/Areas - Multiple groups into one area - Adding a group buffer

  424. Tables/Areas - Overriding your Table rules

  425. Tables/Areas - Overview

  426. Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area

  427. Tables/Areas - Setting/editing table capacities

  428. Tables/Areas - Updating & Changing Tables

  429. Testing your booking type rules

  430. The customer says they’ve been charged £1

  431. The time on my Diary view does not start on the hour

  432. Top Tips for promoting Offers on DesignMyNight

  433. Top tips to making Father’s Day a Winner

  434. Trouble shooting - Collins is running slow for me

  435. Trouble shooting - Collins not working as usual?

  436. Trouble shooting - I need help with Collins

  437. Trouble shooting - unable to see all bookings/enquiries?

  438. Unavailable Dates - How to shut the booking widget if you are full or closed

  439. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made

  440. Unavailable Dates - Stop taking bookings in your back-end admin on a particular date

  441. Unlinked Messages - “We received the below message at your Collins email address but weren't able to link it to a booking”

  442. Updating your DesignMyNight venue page

  443. User Account - How to update your password and name

  444. User permissions explained and how to change them

  445. Users - Notification when a user email address has been changed.

  446. Venue Group - Adding/editing sources

  447. Venue Group - Booking Custom Field

  448. Venue Group - Booking Set Up Requirements

  449. Venue Group - Changed Rules Notification Setup

  450. Venue Group - Emails

  451. Venue Group - Enquiries

  452. Venue Group - Facebook Widgets

  453. Venue Group - Group Details

  454. Venue Group - Invoicing & Contracts

  455. Venue Group - Labels

  456. Venue Group - Marketing Preferences & Message

  457. Venue Group - Offers

  458. Venue Group - Payment Availability

  459. Venue Group - Payments

  460. Venue Group - Pre-Orders

  461. Venue Group - Reports

  462. Venue Group - Setting up Booking Types

  463. Venue Group- Reports - Settings Customised Run Sheet Default Options

  464. Venue Group- Venue Tags

  465. Venue Tags

  466. Warning Indicators in Collins

  467. What happens if my customer emails me with their card details?

  468. What is Reserve with Google?

  469. What is the DMN Reference Number and Where Can I find it?

  470. When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?

  471. Where can I add users, I do not have this option in Settings?

  472. Where will I be warned that I am exceeding a Limit Arrivals rule?

  473. Why am I not getting a notification when a payment is made

  474. Why are not all my labels showing?

  475. Why can't I see my daily diary view?

  476. Why does my DesignMyNight page say we are currently not taking online bookings?

  477. Why doesn’t the payment record display any card details?

  478. Why is it saying that “No tables are available for 3 hours” when we have space?

  479. Widget - Can I hide the ‘Until’ field on the Booking Form?

  480. Widget - I am receiving emails into my system meant for another of our venues

  481. Widget - It doesn't appear to work correctly or doesn't look as it should do

  482. Widget - LiveWait Code

  483. Widget - Mandatory Fields

  484. Widget - Setting up Multi-lingual widgets (Translation settings)

  485. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet

  486. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates

  487. Within a Booking/Enquiry - I need to unlock a table but I'm unable to do so

  488. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay

  489. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place

  490. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking

  491. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking

  492. Within a Booking/Enquiry - Additional Details

  493. Within a Booking/Enquiry - Allocating a seat number to your customer orders

  494. Within a Booking/Enquiry - Area Search/Smart Space Finder

  495. Within a Booking/Enquiry - Assign to Areas

  496. Within a Booking/Enquiry - Booking Details

  497. Within a Booking/Enquiry - Booking History

  498. Within a Booking/Enquiry - Booking Prompts

  499. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04

  500. Within a Booking/Enquiry - Commission Box

  501. Within a Booking/Enquiry - Compiling and Sending a Contract

  502. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking

  503. Within a Booking/Enquiry - Customer Details

  504. Within a Booking/Enquiry - Customer Profile

  505. Within a Booking/Enquiry - Default Duration

  506. Within a Booking/Enquiry - Duplicating/copying a booking

  507. Within a Booking/Enquiry - Find a Customer

  508. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

  509. Within a Booking/Enquiry - How do I sort the pre orders on my function sheet by course?

  510. Within a Booking/Enquiry - How do I stop the follow-up email being sent to an individual booking

  511. Within a Booking/Enquiry - How to update a customers marketing permission

  512. Within a Booking/Enquiry - Invoice/VAT Receipt

  513. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party

  514. Within a Booking/Enquiry - PRINT button (function sheets)

  515. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)

  516. Within a Booking/Enquiry - Remove customer requests from confirmation emails

  517. Within a Booking/Enquiry - Sections explained

  518. Within a Booking/Enquiry - Sending attachments in emails

  519. Within a Booking/Enquiry - Sending emails to your customers

  520. Within a Booking/Enquiry - Set Up Requirements

  521. Within a Booking/Enquiry - Set yourself a reminder

  522. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)

  523. Within a Booking/Enquiry - The importance of using Labels

  524. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?

  525. Within a Booking/Enquiry - Why can’t I save this booking?

  526. Zonal API FAQs

  527. Zonal Integration FAQs

  528. “Sorry, this user couldn’t be added”

Feedback and Knowledge Base

(thinking…)