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← Knowledge Base

  1. 1) Adding/Editing Booking Types & Setting Their Rules

  2. 1) How to log in & set up for the day

  3. 10) Using the Reports section

  4. 2) Managing enquiries, emailing customers, filtering enquiries & understanding your Notification centre

  5. 2) Setting up your walk-in durations

  6. 3) Setting up your diary and table capacities

  7. 3) Working your floorplan [Preparing for service]

  8. 4) Setting/Editing your opening times

  9. 4) Working your floorplan [Live Service]

  10. 5) Closing dates on your booking widget

  11. 5) Working your Diary & Downloading Run Sheets

  12. 6) Blocking Tables Off For Users & Adding Pre Order Items

  13. 6) Filtering your enquiries

  14. 7) Downloading your customer data

  15. 7) Setting Up Booking/Customer Labels

  16. 8) Downloading your booking data

  17. 8) How to draw your floorplan

  18. 9) Reporting - Venue Overview Screen

  19. 9) Setting up your Emails/Message Templates & Attachment Bank

  20. Adding google analytics tracking code to the booking widget

  21. Am I able to see what changes a user made on a certain date?

  22. API / Integration website

  23. Attachments are not opening on the customer’s side

  24. Authentication v Authorisation - What's the Difference?

  25. Auto Double Confirm - Set Up

  26. Auto Double Confirm - Texts and Diary/Floorplan Usage

  27. Automated Reports - Venue Group and Venue Level

  28. Booking Set Up requirements

  29. Booking Types - Adding & Editing Your Booking Types

  30. Booking Types - Adding Text to the Cancellation Email Message

  31. Booking Types - Adding Text to the Confirmation Email Message

  32. Booking Types - Adding Text to the Enquiry Received Email Message

  33. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry

  34. Booking Types - Allowing customers to select a package when making an enquiry/booking

  35. Booking Types - Areas for this Booking Type

  36. Booking Types - Authenticating customers' card details on auto-confirm bookings

  37. Booking Types - Automated email template examples

  38. Booking Types - Automating your Confirmation Email for Enquiries [not auto-confirm bookings] - Video

  39. Booking Types - Availability - Copy from Type

  40. Booking Types - Availability - Min and Max enquiry size

  41. Booking Types - Availability - Min, max and set durations on bookings

  42. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type

  43. Booking Types - Availability - Setting booking policies

  44. Booking Types - Availability - Setting same-day booking rules

  45. Booking Types - Birthday Field (DOB)

  46. Booking Types - Booking Prompts

  47. Booking Types - Close bookings for a specific booking type

  48. Booking Types - Create a booking type for one date or a certain date range

  49. Booking Types - Cross-sell your venues to the customer

  50. Booking Types - Deleting a booking type

  51. Booking Types - How do I remove the duration field on the widget?

  52. Booking Types - How do I set the system to take as an enquiry if I can’t auto-confirm?

  53. Booking Types - How do I turn off auto-confirm for a day or a few days

  54. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool

  55. Booking Types - How to limit the changes customers may make to their booking

  56. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry

  57. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings

  58. Booking types - How to Setup Automatic Confirmation Texts When Confirming Bookings

  59. Booking Types - How/Why do I need to create a Value Per Head?

  60. Booking Types - Limiting how far in advance a booking can be made

  61. Booking Types - Max number of people allowed to auto-confirm (per booking type)

  62. Booking Types - Overriding booking types for specific dates

  63. Booking Types - Picking different time slot intervals

  64. Booking Types - Pre-set the duration on the booking widget based on the group size

  65. Booking Types - Restricting the number of covers that can be booked at certain times

  66. Booking Types - Setting a hierachy of tables & zones for bookings to be auto-confirmed into

  67. Booking types - Setting the number of days before a booking/enquiry can be received

  68. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book

  69. Booking Types - Setting up a Guest list booking type

  70. Booking Types - Setting up a Private Hire booking type

  71. Booking Types - Setting up an auto-confirm only booking type

  72. Booking Types - Setting up an enquiry only booking type

  73. Booking Types - Setting up Auto-confirm for a particular date/event

  74. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type

  75. Booking Types - Setting which tables can be auto confirmed into

  76. Booking Types - Shut Enquiries but not bookings

  77. Booking Types - Taking deposits/payment on auto-confirm bookings

  78. Booking Types - What are the colours underneath the type name?

  79. Bookings are closed on the widget but I don’t know why?

  80. Cannot find access the Venue Group page

  81. Card Authentication - How To

  82. Christmas - Make Collins Work For You!

  83. Close Areas - How to stop an area from being automatically booked

  84. Collins Dashboard - Internal team notifications

  85. Collins Dashboard - Overview

  86. Collins Docs - Attaching Files/documents to bookings in Collins

  87. Collins Live Wait - Training Video

  88. Collins LiveWait - How do I add someone to the wait list?

  89. Collins LiveWait - Texts Explained

  90. Collins LiveWait FAQs

  91. Collins Mail - FAQs

  92. Collins Mail - How To Setup an 'Out of Office' Automated Reply

  93. Collins Mail - Sorting the order of New Messages

  94. Collins Pay & Card Authentication FAQs

  95. Collins Pay - 3D Secure

  96. Collins Pay - Adding Payment/Authentication templates

  97. Collins Pay - Avoiding Fraud Disputes

  98. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?

  99. Collins Pay - How Do I Refund a Customer?

  100. Collins Pay - How To

  101. Collins Pay - Postcode Validation

  102. Collins Pay - Refunding a customer when they have a new bank card

  103. Collins Pay - Setting Automated Reminder Emails

  104. Collins Pay - Where Can I View All Refunds?

  105. Collins Pay - Where can I view my Customer Payments?

  106. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]

  107. Collins Pre Orders - FAQ's

  108. Collins Pre Orders - Make menus available 'while booking' or 'when booking is confirmed'

  109. Collins Pre Orders - Take both a deposit and a pre-order payment for auto-confirm bookings

  110. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items

  111. Collins Pre-Orders - Adding payment for pre-orders

  112. Collins Pre-Orders - Applying a discount to a Menu

  113. Collins Pre-Orders - Applying multi-buy Discounts on your menu items

  114. Collins Pre-Orders - Can I set a cut off date for Pre-orders to be made?

  115. Collins Pre-Orders - Can my customers edit their order?

  116. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number

  117. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues

  118. Collins Pre-Orders - Deleting a Pre-order

  119. Collins Pre-Orders - Dietary Requirements/Allergies

  120. Collins Pre-Orders - Downloading the 'Food Sheet'

  121. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually

  122. Collins Pre-Orders - How to Send a Menu

  123. Collins Pre-Orders - How to Setup Guide

  124. Collins Pre-Orders - Kitchen Sheet

  125. Collins Pre-Orders - Managing Your Place Cards

  126. Collins Pre-Orders - Ordering on behalf of someone else.

  127. Collins Pre-Orders - Payment Options

  128. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards

  129. Collins Pre-Orders - Sending Multiple Menus

  130. Collins Pre-Orders - Setting Automated Reminder Emails

  131. Collins Pre-Orders - Setting Minimum and Maximum order limits

  132. Collins Pre-Orders Video - How To

  133. Collins seems really slow today

  134. Collins Spec Sheet

  135. Collins Supported Browsers

  136. Collins Top Tips

  137. Collins Update 02/05/2018 - New Feature: Stop No Shows

  138. Collins Update 02/06/2017 - Three New Improvements

  139. Collins Update 02/07/2018 - New Support System - Register now

  140. Collins Update 02/11/2018 - What's new with Collins?

  141. Collins Update 03/05/2017 - Collins Webinars

  142. Collins Update 04/05/2018 - Soda Launch: E-Vouchers

  143. Collins Update 06/02/2018 - Get free social media exposure with us

  144. Collins Update 06/09/2017 - NEW: Collins Pre-Order Version 2

  145. Collins Update 06/12/2017 - "Compact view" on Diary View

  146. Collins Update 07/03/2017 - New Feature - The Collins Smart Space Finder!

  147. Collins Update 08/01/2018 - New Launch: Collins Docs

  148. Collins Update 09/11/2017 - 4 New Features & NYE

  149. Collins Update 12/07/2018 - 4 New Collins Improvements

  150. Collins Update 12/11/2018 - NEW Launch: Bookings Overview Calendar

  151. Collins Update 13/03/2017 - New Floorplan Tweaks

  152. Collins Update 15/02/2017 - Source Reports and Improvements to Enquiry Management

  153. Collins Update 17/04/2018 - New Feature: Booking Contracts

  154. Collins Update 19/10/2017 - Halloween Help & Webinar Training

  155. Collins Update 19/11/2018 - IMP: Information About Emailing in Collins

  156. Collins Update 20/01/2017 - Walk-ins Report and Moving Bookings on the Floor Plan

  157. Collins Update 20/04/2018 - GDPR Changes

  158. Collins Update 20/06/2017 - NEW Invoicing/Receipt Feature + 6 Improvements

  159. Collins Update 20/07/2018 - New Feature: Booking Prompts plus creating your own booking stages, updates to the restricted user permissions and booking buffer

  160. Collins Update 21/02/2017 - Important Collins Pay Update

  161. Collins Update 21/11/2018 - Are you New Year's Eve ready?

  162. Collins Update 22/03/2017 - Run Sheet & Function Sheet Improvements

  163. Collins Update 22/05/2018 - GDPR - Contract Addendum

  164. Collins Update 23/02/2018 - Collins Stability Improvements

  165. Collins Update 25/05/2017 - New Waiter Slip Feature and a Guest List Improvement

  166. Collins Update 30/01/2018 - Adding bookings to multiple dates

  167. Collins Update 30/03/2017 - Improvements to auto-confirm rules and the Close Areas section

  168. Collins Update 31/07/2017 - NEW bolt on - Collins LiveWait

  169. Collins Updates 06/09/2016 - Collins Pre-orders and more accurate reporting

  170. Collins Updates 10/11/2016 - Postcodes when using Collins Pay

  171. Collins Updates 12/01/2017 - Monthly View Filter and Customer Requests

  172. Collins Updates 13/09/2016 - Collins Pre-orders improvements

  173. Collins Updates 18/10/2016 - Additional reporting functionality

  174. Collins Updates 18/11/2016 - Automatic cancellation emails

  175. Collins Updates 20/09/2016 - New notifications and longer time-slot intervals

  176. Collins Updates 23/08/2016 - New user permissions

  177. Collins Updates 26/10/2016 - Check-in list and Help section

  178. Collins Updates 30/11/2016 - Automated reports & pre-orders

  179. Collins Webinars - Booking Types Explained

  180. Collins Webinars - Booking Types Explained

  181. Collins Webinars - Collins Mail - How to send emails, where you will receive replies and setting up templates

  182. Collins Webinars - Collins Pre Orders - Admin / Place Cards / Function Sheets

  183. Collins Webinars - Information and Registration Page

  184. Collins Webinars - Managing your enquiries page and working on an enquiry

  185. Collins Webinars - Prepping for and using Collins in Live Service

  186. Collins Webinars - Prepping for Service & Using Collins in Live Service (Floorplan)

  187. Collins Webinars - Using Collins Pay & Authentication

  188. Collins Webinars - Using Collins Pay & Authentication

  189. Collins Webinars - Working The Diary Page

  190. Collins Webinars - Working your Diary Page

  191. Collins Webinars - Your Enquiries Page Explained

  192. Collins Webinars - Your Reports section explained

  193. Contracts & Invoices Set Up - Setting Up Invoicing Details Per Venue

  194. Creating Hyperlinks within Collins

  195. Customer Database - CSV Download

  196. Customer Database - How do I download the details of all customers who have given marketing permission?

  197. Customer Database - How to add a New Customer

  198. Customer Database - How to download customer's emails

  199. Customer is unable to access the Menus, can I reopen the Pre-order link?

  200. Customer Payments - Customer is saying they have been charged twice. How do I check this?

  201. Dashboard - Collins doesn’t appear to be working as usual. Is there something happening?

  202. Dashboard - Stop bookings coming in during service?

  203. Diary - Displaying your Zones in the Diary

  204. Diary - Fifteen minute warning within the Diary

  205. Diary - How do I see a chronological list of all my bookings for the day?

  206. Diary - How to move/add bookings to Tables/Areas in your Diary

  207. Diary - New/Open Enquiries and Unassigned rows in the grid

  208. Diary - Stop Auto-confirm bookings being placed on certain Tables/Areas

  209. Diary - Using your Diary - Your Table List and Capacities

  210. Diary - Warnings in your Diary

  211. Diary - What do the numbers in bold at the top of the diary mean?

  212. Diary - ‘Options’ explained

  213. Diary/Floorplan - Booking Stages

  214. Diary/Floorplan - Booking Type Colours

  215. Diary/Floorplan - Check in Panel - How to filter this

  216. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings

  217. Diary/Floorplan - Check in Panel - What each section means

  218. Diary/Floorplan - Checking in a booking and the expanded booking details panel

  219. Diary/Floorplan - Checking in early/late bookings in live service

  220. Diary/Floorplan - How to Record a 'No Show'

  221. Diary/Floorplan - Un-check someone in

  222. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded

  223. Diary/Floorplan - Warning(s) when adding bookings

  224. Diary/Floorplan - What is 'Space Optimiser' and what does it do?

  225. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?

  226. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins

  227. Diary/Floorplan/Run sheet - Add a booking (video)

  228. Diary/Floorplan/Run sheet - Add a walk-in (video)

  229. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool

  230. Diary/Floorplan/Run sheet - Adding notes for the day

  231. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking

  232. Diary/Floorplan/Run sheet - Booking Prompts

  233. Diary/Floorplan/Run sheet - Changing the Date

  234. Diary/Floorplan/Run sheet - How to create a Wait List

  235. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules

  236. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings

  237. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.

  238. Diary/Floorplan/Run sheet - Top Navigation Panel

  239. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary

  240. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs

  241. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)

  242. Diary/Run sheet - Download a Run Sheet

  243. Diary/Run sheet - What information is automatically included in my Customised Run Sheet?

  244. Diary/Run sheet - ‘Download/Print’ - Guestlist

  245. Diary/Run sheet - ‘Download/Print’ - Place Cards

  246. Diary/Run sheet - ‘Download/Print’ - Reservation Labels

  247. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet

  248. Emails & Texts - Add a logo to your emails

  249. Emails & Texts - Adding a new email template/message and attachments

  250. Emails & Texts - Automated email template examples

  251. Emails & Texts - Booking notifications

  252. Emails & Texts - disable the 'cancel booking' button in customer emails

  253. Emails & Texts - Editing an email template/message

  254. Emails & Texts - Including yourself in all emails & checking your email history

  255. Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.

  256. Emails & Texts - remove 'Hi customer' on emails

  257. Emails & Texts - Sending SMS messages

  258. Emails & Texts - Set the name and address your emails come from

  259. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking

  260. Emails & Texts - Setting up SMS

  261. Emails & Texts - Setting up SMS templates

  262. Emails & Texts - Setting up your SMS name

  263. Emails & Texts - Setting your automatic booking reminder email

  264. Emails & Texts - Setting your automatic follow-up (leave a review) email

  265. Emails & Texts - Uploading attachments to your email attachment bank

  266. Enquiries - 'Our Enquiries Seem to Have Disappeared!' - Assigned to me/Assigned to Anyone

  267. Enquiries - How do I find cancelled bookings for a certain date?

  268. Enquiries - I Cannot Seem To Find A Booking In Collins?

  269. Enquiries Page - Assigned to me/Assigned to anyone

  270. Enquiries Page - Booking Status Explained

  271. Enquiries Page - Change History

  272. Enquiries Page - CSV Download

  273. Enquiries Page - Downloading Large Enquiry Data Downloads

  274. Enquiries Page - Email bounced notification

  275. Enquiries Page - Enquiry List

  276. Enquiries Page - Filtering enquiries & bookings

  277. Enquiries Page - Find a colleague's 'In Progress' enquiries

  278. Enquiries Page - Find a current booking/enquiry

  279. Enquiries Page - Finding out which bookings were a 'No Show'

  280. Enquiries Page - How can I see my Confirmed bookings?

  281. Enquiries Page - How do I manually add a new enquiry?

  282. Enquiries Page - Keeping your Notification Centre up to date

  283. Enquiries Page - Notification Centre Explained

  284. Enquiries Page - Search Bar

  285. Enquiries Page - Sent Messages

  286. Enquiries Page - Sorting enquiries & bookings

  287. Enquiries Page - What does it mean to 'Take' an enquiry?

  288. Enquiries Page - What is the 'Download' button for?

  289. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?

  290. Explaining Pre-Order tab updates

  291. Extra Feature : Collins Mail (How To Video)

  292. Extra Feature : Collins Pay (How To Video)

  293. Extra Feature : Collins Pre-Orders (How To Video)

  294. Facebook Widget Set Up

  295. Filtering the Customers section

  296. Fixed Price Menu Messages

  297. Floorplan - Adding a booking directly into a Table

  298. Floorplan - Allocating tables using the floorplan

  299. Floorplan - Booking Progress Bar

  300. Floorplan - How to switch between multiple floorplans

  301. Floorplan - Move bookings around in the floorplan

  302. Floorplan - Moving bookings around in the Table Activity Section

  303. Floorplan - Quickly adding a booking to multiple tables in the Floorplan

  304. Floorplan - Table Activity for the day.

  305. Floorplan - What do the different coloured outlines on Tables indicate?

  306. Floorplan - What does the orange outline on tables mean?

  307. Floorplans - Drawing your floorplan

  308. Forgotten your password?

  309. GDPR

  310. General Information - Explained

  311. Guest List - Managing your Guest List in Collins

  312. Having issues with the system on a specific device

  313. How can I see what permissions my Users have for my venue?

  314. How Do I Clear My Browser History/Cache?

  315. How do I reset my password?

  316. How do I respond to a review?

  317. How do I unauthenticate a card?

  318. How do I update my User Name?

  319. How to add users to your system

  320. How to automatically inform the customer which table/area they have booked

  321. How to Raise a Ticket

  322. How to remove a booking from the waitlist

  323. How to take a screenshot of the Console

  324. I Can’t Move Bookings Around Properly

  325. I Can’t See ‘Venue Group’ in My Settings?

  326. I have updated a Users permissions but this hasn't changed for the User

  327. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?

  328. Is Collins Pay and Authentication Compliant and Secure

  329. It says 'User couldn’t be added' when I'm trying to add someone to my user list

  330. It Says: “This Booking Is Out of Date. Refresh”

  331. It won't let me assign a table even though I have entered the table in Tables/Areas

  332. I’m trying to add items to my menus but they’re not appearing in the Pre Orders drop down list

  333. I’ve added another ‘Booking Type’ but it’s not appearing on the widget on our DesignMyNight page?

  334. I’ve Set Up Customer Payments To Automatically Take a Deposit at the Point of Booking But it’s Not Working

  335. Labels & colours - Adding/editing booking action labels

  336. Labels & colours - Adding/editing customer labels

  337. Labels & colours - Assigning Booking Type Colours

  338. Labels & colours - Setting up No Show and Cancellation Labels

  339. Limit Arrivals - Restricting the number of covers that can be booked at certain times

  340. Listing & selling tickets

  341. My account name has changed?

  342. My emails to customers keep bouncing! What can I do so they deliver?

  343. Need to create a user password?

  344. Offers - Setting up offers

  345. Our confirmation emails are not being received!

  346. Pre Orders - Adding/editing packages and pre-orders

  347. Pre Orders - How do I add menus to my system?

  348. Pre-order link says 'This booking is not eligible for pre-orders.'

  349. Previous Improvement Emails

  350. Promoting Your Event on DesignMyNight (Collins Partners)

  351. Removing users from your Collins system.

  352. Reports - Automated Reports

  353. Reports - Bank Transfers

  354. Reports - Booking Overview Calendar - Monthly View

  355. Reports - Booking Type Breakdown

  356. Reports - Bookings Overview Calendar - Weekly

  357. Reports - Collins Pay Payments

  358. Reports - Filtering by Zone in Monthly Overview

  359. Reports - How can I print a list of bookings for the coming week?

  360. Reports - How is the 'Forecast' calculated?

  361. Reports - Payments

  362. Reports - Source Breakdown

  363. Reports - Status Breakdown and User Performance Reports

  364. Reports - Venue Availability Report: How full are we?

  365. Reports - Walk in Report

  366. Reports - Week's Pre-Orders Report

  367. Reports - Weekly and Monthly Overview

  368. Reports - What does Booking Velocity show?

  369. Reports - What does the Pre-order Summary and Pre-orders list show?

  370. Restricted User Permission Settings

  371. Run Sheet - Sorting the Run Sheet alphabetically

  372. Run sheet - What is the 'Run Sheet' section and how do I use it?

  373. Saving Progress

  374. See previous bookings from a customer

  375. Setting up a custom source to display in Collins

  376. So you think Collins is down, not loading or not working as usual?

  377. Someone has left the company and we want to change the Collins user account to another name. How do we do this?

  378. Tables/Areas - Adding new tables

  379. Tables/Areas - Adding/editing zones

  380. Tables/Areas - Allow multiple groups to be confirmed into one Table/Area

  381. Tables/Areas - Assigning a table/area to a zone

  382. Tables/Areas - Bookable From / Until

  383. Tables/Areas - Changing the Table Order

  384. Tables/Areas - Editing table names and capacities

  385. Tables/Areas - How To Set Up a Guest List Area

  386. Tables/Areas - Joined Tables/Areas

  387. Tables/Areas - Multiple groups into one area - Adding a group buffer

  388. Tables/Areas - Overriding your Table rules

  389. Tables/Areas - Overview

  390. Tables/Areas - Setting the min and maximum number of people that can be auto confirmed into an area

  391. Tables/Areas - Setting/editing table capacities

  392. Tables/Areas - Updating & Changing Tables

  393. Testing your booking type rules

  394. The customer says they’ve been charged £1

  395. The time on my Diary view does not start on the hour

  396. Top Tips for promoting Offers on DesignMyNight

  397. Trouble shooting - Collins is running slow for me

  398. Trouble shooting - Collins not working as usual?

  399. Trouble shooting - I need help with Collins

  400. Trouble shooting - unable to see all bookings/enquiries?

  401. Unavailable Dates - How to shut the booking widget if you are full or closed

  402. Unavailable Dates - How to stop or add a cut-off for any same-day bookings being made

  403. Unavailable Dates - Stop taking bookings in your back-end admin on a particular date

  404. Updating your DesignMyNight venue page

  405. User Account - How to update your password and name

  406. User permissions explained and how to change them

  407. Users - Notification when a user email address has been changed.

  408. Using Collins for Marketing and Promotion

  409. Venue Group - Adding/editing sources

  410. Venue Group - Booking Custom Field

  411. Venue Group - Booking Set Up Requirements

  412. Venue Group - Emails

  413. Venue Group - Enquiries

  414. Venue Group - Facebook Widgets

  415. Venue Group - Group Details

  416. Venue Group - Invoicing & Contracts

  417. Venue Group - Labels

  418. Venue Group - Marketing Preferences & Message

  419. Venue Group - Offers

  420. Venue Group - Payments

  421. Venue Group - Pre-Orders

  422. Venue Group - Reports

  423. Venue Group - Setting up Booking Types

  424. Warning Indicators in Collins

  425. What is the DMN Reference Number and Where Can I find it?

  426. When entering their card details, a customer has received an incorrect postcode message but they’re saying it’s correct. What do we do?

  427. Where can I add users, I do not have this option in Settings?

  428. Where will I be warned that I am exceeding a Limit Arrivals rule?

  429. Why am I not getting a notification when a payment is made

  430. Why are not all my labels showing?

  431. Why can't I see my daily diary view?

  432. Why does my DesignMyNight page say we are currently not taking online bookings?

  433. Why doesn’t the payment record display any card details?

  434. Widget - Can I hide the ‘Until’ field on the Booking Form?

  435. Widget - Codes

  436. Widget - I am receiving emails into my system meant for another of our venues

  437. Widget - It doesn't appear to work correctly or doesn't look as it should do

  438. Widget - LiveWait Code

  439. Widget - Mandatory Fields

  440. Widget - Setting up Multi-lingual widgets (Translation settings)

  441. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet

  442. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates

  443. Within a Booking/Enquiry - I need to unlock a table but I'm unable to do so

  444. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place

  445. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking

  446. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking

  447. Within a Booking/Enquiry - Additional Details

  448. Within a Booking/Enquiry - Allocating a seat number to your customer orders

  449. Within a Booking/Enquiry - Area Search/Smart Space Finder

  450. Within a Booking/Enquiry - Assign to Areas

  451. Within a Booking/Enquiry - Booking Details

  452. Within a Booking/Enquiry - Booking History

  453. Within a Booking/Enquiry - Booking Prompts

  454. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04

  455. Within a Booking/Enquiry - Commission Box

  456. Within a Booking/Enquiry - Compiling and Sending a Contract

  457. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking

  458. Within a Booking/Enquiry - Customer Details

  459. Within a Booking/Enquiry - Customer Profile

  460. Within a Booking/Enquiry - Default Duration

  461. Within a Booking/Enquiry - Duplicating/copying a booking

  462. Within a Booking/Enquiry - Find a Customer

  463. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

  464. Within a Booking/Enquiry - How do I sort the pre orders on my function sheet by course?

  465. Within a Booking/Enquiry - How do I stop the follow-up email being sent to an individual booking

  466. Within a Booking/Enquiry - Invoice/VAT Receipt

  467. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party

  468. Within a Booking/Enquiry - PRINT button (function sheets)

  469. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)

  470. Within a Booking/Enquiry - Recording payments not made using Collins Pay

  471. Within a Booking/Enquiry - Remove customer requests from confirmation emails

  472. Within a Booking/Enquiry - Sections explained

  473. Within a Booking/Enquiry - Sending attachments in emails

  474. Within a Booking/Enquiry - Sending emails to your customers

  475. Within a Booking/Enquiry - Set Up Requirements

  476. Within a Booking/Enquiry - Set yourself a reminder

  477. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)

  478. Within a Booking/Enquiry - The importance of using Labels

  479. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?

  480. Within a Booking/Enquiry - Why can’t I save this booking?

  481. Zonal API FAQs

  482. Zonal Integration FAQs

  483. “Sorry, this user couldn’t be added”

Feedback and Knowledge Base

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