Booking Types - Setting up an auto-confirm only booking type

To set up a booking type that is only going to be auto-confirmed:
  • Go to Settings > Venues > Your venue > Booking Types
  • Click 'Add booking type'
  • In the Availability section - enter the Max enquiry size; make this the same as the max booking size you are happy to be auto-confirmed
  • Then scroll down to the Auto-confirm rules section
  • Click Add Another
  • Tick all days that this booking type is available on and enter in the same Max guests here as you did for Max enquiry size in the Availability section.
  • Do not tick 'still take enquiries for bookings if no available areas found' if you would like this to ONLY take bookings. If you are full and you'd be happy for Collins to give the customer the option to still enquire for that date/time, tick this box.
           
  • Below this, under Areas for this Booking Type, you must list all tables and areas you are happy for this booking type to be assigned to by Collins. Use the 'Edit Areas' button and click 'Done' when all appropriate tables have been added.
  • Click SAVE to create this booking type.
To get the most out of your settings you may wish to also consider completing the following sections:
  • Emails - enter a Booking Confirmed Message and tick the two boxes to enable Automatic Confirmation and Automatic Cancellation (this will make taking bookings internally a more efficient process)
  • Limit Arrivals - you can stagger your bookings throughout the day to ensure you don't have too many bookings arriving at the same time
  • Customer Payments - you can take Card Details from the customer at the point of booking to aid against no shows and late cancellations. You may only want to enable this for larger groups.

Settings - Booking Types FAQs

  1. Creating a Booking type from a template
  2. Booking Types - Setting up an auto-confirm only booking type
  3. Booking Types - Setting up an enquiry only booking type
  4. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
  5. Booking Types - Setting up a Guest list booking type
  6. Booking Types - Setting up a Private Hire booking type
  7. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book
  8. Booking Types - Create a booking type for one date or a certain date range
  9. Booking Types - Adding & Editing Your Booking Types
  10. Booking Types - What are the colours underneath the type name?
  11. Booking Types - How/Why do I need to create a Value Per Head?
  12. Booking Types - Birthday Field (DOB)
  13. Booking Types - How do I remove the duration field on the widget?
  14. Booking Types - Picking different time and duration slot intervals
  15. Booking Types - Limiting how far in advance a booking can be made
  16. Booking Types - Setting the number of days before a booking/enquiry can be received
  17. Booking Types - Adding Text to the Enquiry Received Email Message
  18. Booking Types - Adding Text to the Confirmation Email Message
  19. Booking Types - Automated email template examples
  20. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings
  21. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings
  22. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry
  23. Booking Types - Adding Text to the Cancellation Email Message
  24. Booking Types - Automating your Confirmation Email for Enquiries [not auto-confirm bookings] - Video
  25. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type
  26. Booking Types - Availability - Setting same-day booking rules
  27. Booking Types - Availability - Min, max and set durations on bookings
  28. Booking Types - Availability - Min and Max enquiry size
  29. Booking Types - Availability - Setting booking policies
  30. Booking Types - Availability - Copy from Type
  31. Booking Types - Overriding booking types for specific dates
  32. Booking Types - How do I turn off auto-confirm for a day or a few days
  33. Booking Types - Rules dependent on number of guests
  34. Booking Types - Restricting the number of covers that can be booked at certain times
  35. Booking Types - Max number of people allowed to auto-confirm (per booking type)
  36. Booking Types - How do I set the system to take as an enquiry if I can’t auto-confirm?
  37. Booking Types - Shut Enquiries but not bookings
  38. Booking Types - Cross-sell your venues to the customer
  39. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool
  40. Booking Types - Setting which tables can be auto confirmed into
  41. Booking Types - Setting up Auto-confirm for a particular date/event
  42. Booking Types - Areas for this Booking Type
  43. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings
  44. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings
  45. Booking Types - Setting a hierachy of tables & zones for bookings to be auto-confirmed into
  46. Booking Types - Allowing customers to select a package when making an enquiry/booking
  47. Booking Types - Close bookings for a specific booking type
  48. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry
  49. Booking Types - How to limit the changes customers may make to their booking
  50. Booking Types - Booking Prompts
  51. Booking Types - Deleting a booking type
  52. Saving Progress

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