Collins Pre-Orders - Ordering on behalf of someone else

Once you send out the Pre-Order menu from Collins, both the group members and the lead booker have the option to order on behalf of other members in the group.

  • When they are brought to the initial 'Place your Order' page, they will see this note at the top right corner of the page, just above the 'Your Order' section:


  • Then, if they decide to order on behalf of a colleague or a spouse, for example, they can tick 'I am ordering for multiple people' box and determine the name of who they are ordering for and start building up each order. Once the name is entered, it will appear in the 'Your Order' section and they can begin selecting their pre-order:


* Do note if you have already added some items before adding a name, once the first name is entered, all the pre-orders that have already been added will be assigned to that guest.

  • On the righthand side of the page, all orders will be collated with the individual guest's name next to them, making it really easy for the person ordering on behalf of everyone to revise every order they've just placed. If there is any service charge, this will also display at the bottom of their order. They will also see a list of every order along with the names before they confirm their order into Collins and receive an automatic email with the same information, to keep as a reference.



  • When the lead booker is checking in on their group's order and who has placed what, they will be able to see who has submitted what order and on behalf of who. If no payments have been made by group members for their orders, the lead booker will be able to EDIT all the orders before completing them.  

  • And finally, all orders will be submitted into Collins with the individual names against them for you/the site to manage in service.


To see a video tutorial on ordering on behalf of someone else, please click here and watch from 04:14 - 08:00.

Extra Features - Collins Pre-orders

  1. Collins Pre-Orders - How to setup pre-order items and menus
  2. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items
  3. Collins Pre-Orders - How to add your pre-order items [VIDEO]
  4. Collins Pre-Orders - How to create your pre-order menus [VIDEO]
  5. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues
  6. Collins Pre-Orders - Setting Automated Reminder Emails
  7. Collins Pre-Orders - How to manually add pre-orders to a booking/ enquiry [VIDEO]
  8. Collins Pre-Orders - How to Send a Pre-order Menu
  9. Collins Pre-Orders - Sending a Pre-order Menu [VIDEO]
  10. Collins Pre-Orders - Sending Multiple Menus
  11. Collins Pre-Orders - Dietary Requirements and Allergies [What your customer sees]
  12. Collins Pre-Orders - Dietary Requirements/Allergies [How to add]
  13. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually
  14. Collins Pre-orders - Fixed Price Menu Messages
  15. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number
  16. Collins Pre-Orders - Ordering on behalf of someone else
  17. Collins Pre-Orders - Can my customers edit their order?
  18. Collins Pre-Orders - Payment Options
  19. Collins Pre-Orders - Adding payment for pre-orders
  20. Collins Pre-Orders - Setting a cut off date for Pre-orders to be made
  21. Collins Pre-Orders - Reopening completed orders
  22. Collins Pre-Orders - Deleting a Pre-order
  23. Collins Pre-Orders - Downloading the 'Food Sheet'
  24. Collins Pre-Orders - Kitchen Sheet
  25. Collins Pre-Orders - Managing Your Place Cards
  26. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards
  27. Collins Pre-Orders - Make menus available 'while booking' or 'when booking is confirmed'
  28. Collins Pre-Orders - Taking payments for pre-orders at the point of booking
  29. Collins Pre-Orders - Take both a deposit and a pre-order payment for auto-confirm bookings
  30. Collins Pre-Orders - Applying multi-buy Discounts on your menu items
  31. Collins Pre-Orders - Applying a discount to a Menu
  32. Collins Pre-Orders - Setting Minimum and Maximum order limits
  33. Collins Pre-Orders - FAQ's

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