Labels & colours - Setting up No Show and Cancellation Labels

Reason for Cancellation Labels

  • Settings

  • Venues / Or Venue Group if you have multiple venues and want to set up the same labels for all venues

  • Labels & Colours / or Labels respectively

  • Booking labels > If at venue level > use custom labels

  • Add Another

  • Add a Cancellation Label - For Example 'Phoned and cancelled on the day', 'Ill on the day', 'Didn't Pay Deposit', 'Couldn't get through'.

  • Be sure to set the 'Booking Status' to 'Cancelled' from the drop-down on the right-hand side

  • Make sure to SAVE the page   


No Show Labels

  • Settings

  • Venues / Or Venue Group if you have multiple venues and want to set up the same labels for all venues

  • Labels & Colours / or Labels respectively  

  • Customer Labels > If at venue level > use custom labels  

  • Add Another

  • Add a No Show Label - For Example - 'No Show - Forgot Reservation', 'No Show - Illness'

  • Tick the 'No Show' box on the right-hand side

  • Make sure to SAVE the page



  

USEFUL - If you have added labels into your Venue Group settings, you can choose to copy them over to specific venues.

In your Venue Level settings, at the bottom of your existing labels, you will see the option to select 'Copy from Venue Group'. Click this and you will see your Venue Group labels

Select which items you wish to copy to this venue from the drop-down and SAVE the page.
  

 

      

Feedback and Knowledge Base