Diary/Floorplan - Checking in a booking and the expanded booking details panel

Once you have marked a guest as 'Arrived' in your Check-In Panel by clicking on the TICK box, you can click on the booking in your check-in list to expand the booking details panel. 

    
Please Note: You can only check bookings in on today's date.

In the Expander panel you can: 
  • Change the booking type, guest numbers, expected time of arrival and the duration, all without having to click into the booking and out of the Floorplan/Diary - make sure to SAVE any changes
  • Partly check in the booking - for example, if half of the party have arrived and you want to make a note that there are still X amount to come -  just click on the Drop-down with the number of guests in the Check-in section
  • Track the stage of the booking, from 'Arrived' to 'Left' - Please note that you don't have to go through each stage to get to left, you can go in the order you like. You can also create your own stages.
  • Mark the booking as a No Show and a reason why they didn't show with your customer Labels  This will then be tagged against the customer's profile in your Collins system for future bookings. Once you have marked them as a no show, this will then move the booking into the 'Finished Bookings' section of the list.
  • See all the Tables/Areas the booking is assigned to and change the table that's been allocated using the 'Find Areas' tool.   
  • Add run sheet notes that are relevant to the current time, for example 'Birthday boy in red', 'Half of Party have arrived, in the garden'. 
  • Reject the booking - Once you have clicked 'Reject', the labels that have been marked as 'Cancelled' in your Settings will appear, giving you the option to tag why this booking has been rejected. For example, 'Phoned and cancelled on the day', 'Ill on the day', 'Didn't Pay Deposit', 'Couldn't get through'. 
  • Use the ‘running late’ buttons to delay the booking time by 5, 10 or 15 minutes.




Diary, Floorplan & Run Sheet FAQs

  1. Diary/Floorplan/Run sheet - Top Navigation Panel
  2. Diary/Floorplan/Run sheet - Changing the Date
  3. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
  4. Diary/Floorplan/Run sheet - Add a booking (video)
  5. Diary/Floorplan/Run sheet - Add a walk-in (video)
  6. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules
  7. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.
  8. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings
  9. Diary/Floorplan/Run sheet - How to create a Wait List
  10. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool
  11. Diary/Floorplan/Run sheet - Booking Prompts
  12. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking
  13. Diary/Floorplan/Run sheet - Adding notes for the day
  14. Diary/Floorplan - Booking Type Colours
  15. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs
  16. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins
  17. Diary/Floorplan - Warning(s) when adding bookings
  18. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded
  19. Diary/Floorplan - 'Space Optimiser' feature
  20. Diary/Floorplan - Check in Panel - What each section means
  21. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings
  22. Diary/Floorplan - Check in Panel - Filter option
  23. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?
  24. Diary/Floorplan - Automatically mark bookings as left when the booking is finished
  25. Diary/Floorplan - Checking in a booking and the expanded booking details panel
  26. Diary/Floorplan - Checking in early/late bookings in live service
  27. Diary/Floorplan - Booking Stages
  28. Diary/Floorplan - How to Record a 'No Show'
  29. Diary / Floor plan- ‘Running Late’ Buttons on the Booking Bar
  30. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)
  31. Diary/Run sheet - Information that is automatically included in the Customised Run Sheet
  32. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet
  33. Diary/Run sheet - ‘Download/Print’ - Guestlist PDF and Excel
  34. Diary/Run sheet - ‘Download/Print’ - Place Cards
  35. Diary/Run sheet - ‘Download/Print’ - Reservation Labels
  36. Diary - How to move/add bookings to Tables/Areas in your Diary
  37. Diary - ‘Options’ explained
  38. Diary - Displaying your Zones in the Diary
  39. Diary - The numbers in bold at the top of the diary page
  40. Diary - Fifteen minute warning within the Diary
  41. Diary - A chronological list of all the bookings for the day
  42. Diary - New/Open Enquiries and Unassigned rows in the grid
  43. Diary - Using your Diary - Your Table List and Capacities
  44. Diary - Warnings in your Diary
  45. Floorplan - How to switch between multiple floorplans
  46. Floorplan - Allocating tables using the floorplan
  47. Floor plan- Dragging and dropping a booking into a table
  48. Floorplan - What does the orange outline on tables mean?
  49. Floorplan - Different coloured outlines on Tables
  50. Floorplan - Booking Progress Bar
  51. Floorplan - Table Activity for the day
  52. Floorplan - Moving bookings around in the Table Activity Section
  53. Floorplan - Adding a booking directly into a Table
  54. Floorplan - Quickly adding a booking to multiple tables in the Floorplan
  55. Run sheet - What is the 'Run Sheet' section and how do I use it?
  56. Run Sheet - Sorting the Run Sheet alphabetically
  57. Guest List - Managing your Guest List in Collins
  58. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?
  59. Why can't I see my daily diary view?
  60. Warning Indicators in Collins
  61. Where will I be warned that I am exceeding a Limit Arrivals rule?

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