Collins Dashboard - Overview

The Collins Dashboard is your landing screen when logging on to Collins for the day. It is there to give you a snapshot of whats happening in your venue(s) on todays date. Once in the system, you can navigate back to your Dashboard, by clicking on Collins in the top left hand corner. 

  

Here is what each section is all about:

Your Enquiries
These results have been extracted from your Notification centre, which is located in your Enquiries page. They will show you how many follow ups you have set for today, how many in progress enquiries you have and how many new messages are waiting for you (if you're a Collins Mail client). It will also give you a quick overview of enquiries that need to be actioned; Untaken enquiries, new enquiries that are older than 2 hours and any enquiries for todays date. 



Notifications/Mentions
If a colleague or team member has mentioned you in internal chat within a booking, this is where you will be notified of this. See here for full details on internal chat within Collins.


Notes about today 
Has a member of your team made a note about today's date in the Floorplan or Diary? They will appear in the centre of your Dashboard too 


Today's Bookings
Taken from your Monthly and Weekly Overview sections, this allows you to quickly see what your Morning, Afternoon and Evening are looking like, as well as seeing how many covers are coming in for each of your booking types.



Close Bookings
This enables you to quickly close off bookings for today's date without having to go into your settings. If you need to re-open them shortly after, you can do so in the same section.

  

Need Help?
Unsure on how to do something in Collins? Search for it here and you will get access to our vast database of help articles. 



Service Status
If there is anything that is affecting Collins and our Support Team are aware of it, we will post this update in the Service Status section for you to be in the know. 



Latest Collins Updates
When we have new features in Collins, this is where we will update you.

Latest from Collins College
Pulled from our Know How, these are the most recent articles that our Support Team have published to help you with using your Collins Software 

Enquiries Page FAQs

  1. Collins Dashboard - Overview
  2. Collins Dashboard - Internal team notifications
  3. Enquiries Page - Sorting enquiries & bookings
  4. Enquiries Page - Enquiry List
  5. Enquiries Page - Booking Status Explained
  6. Enquiries Page - What does it mean to 'Take' an enquiry?
  7. Enquiries Page - How do I manually add a new enquiry?
  8. Enquiries Page - Assigned to me/Assigned to anyone
  9. Enquiries Page - Search Bar
  10. Enquiries Page - Filtering enquiries & bookings
  11. Enquiries Page - Downloading Large Enquiry Data Downloads
  12. Enquiries Page - CSV Download
  13. Enquiries Page - What is the 'Download' button for?
  14. Enquiries Page - Finding out which bookings were a 'No Show'
  15. Enquiries Page - Find a current booking/enquiry
  16. Enquiries Page - Find a colleague's 'In Progress' enquiries
  17. Enquiries Page - Notification Centre Explained
  18. Enquiries Page - Keeping your Notification Centre up to date
  19. Enquiries Page - Email bounced notification
  20. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
  21. Enquiries Page - How can I see my Confirmed bookings?
  22. Enquiries Page - Sent Messages
  23. Enquiries Page - Change History
  24. Within a Booking/Enquiry - Customer Details
  25. Within a Booking/Enquiry - Why can’t I save this booking?
  26. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
  27. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
  28. Within a Booking/Enquiry - Marking enquires as over the phone/from email/from a third party
  29. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
  30. Within a Booking/Enquiry - Booking Details
  31. Within a Booking/Enquiry - Default Duration
  32. Within a Booking/Enquiry - Additional Details
  33. Within a Booking/Enquiry - Commission Box
  34. Within a Booking/Enquiry - Set Up Requirements
  35. Within a Booking/Enquiry - Assign to Areas
  36. Within a Booking/Enquiry - Area Search/Smart Space Finder
  37. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
  38. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
  39. Within a Booking/Enquiry - Allocating a seat number to your customer orders
  40. Within a Booking/Enquiry - Recording payments made outside the system
  41. Within a Booking/Enquiry - Invoice/VAT Receipt
  42. Within a Booking/Enquiry - Sending emails to your customers
  43. Within a Booking/Enquiry - Sending attachments in emails
  44. Within a Booking/Enquiry - How do I stop the follow-up email being sent to an individual booking
  45. Within a Booking/Enquiry - Booking History
  46. Within a Booking/Enquiry - Create a run sheet (function sheet) for one booking
  47. Within a Booking/Enquiry - PRINT button (function sheets)
  48. Within a Booking/Enquiry - How do I sort the pre orders on my function sheet by course?
  49. Within a Booking Enquiry - Formatting your Pre-orders on your Function Sheet
  50. Within a Booking/Enquiry - Duplicating/copying a booking
  51. Within a Booking/ Enquiry- Adding Bookings to Multiple Dates
  52. Within a Booking/Enquiry - Sections explained
  53. Within a Booking/Enquiry - Compiling and Sending a Contract
  54. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)
  55. Within a Booking/Enquiry - The importance of using Labels
  56. Within a Booking/Enquiry - Set yourself a reminder
  57. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
  58. Within a Booking/Enquiry - Find a Customer
  59. Within a Booking/Enquiry - Customer Profile
  60. Within a Booking/Enquiry - Has the customer signed up to your newsletter?

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