Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?

If you add a NEW ENQUIRY in the Enquiries Page, or through the Diary/Floor plan etc., and tick the ‘Walk-in’ box on the left-hand side panel, then this will be added as a walk-in.

  

Only the Booking Details will show for a walk-in, as it assumes no customer details are being taken unlike with a normal enquiry/booking.

  

NB - If this box has been ticked by mistake and you do actually want to enter customer details, you can just untick ‘Walk-in’ and then the Customer Details section will appear.

If the ‘walk-in’ box is unticked and the Customer Details are still not showing, please use the 'Report An Issue' button (bottom right of every page when logged into Collins), giving us detailed information on the issue you’re experiencing/who’s experiencing it/what browser are you using etc

Using this information we will be able to look into the problem faster and more efficiently. If you are able to take a screenshot of the 'Console' tab on your laptop, this will help our Tech team Ideally we'd need this screenshot to be taken on the page is being affected and/or running slowly.

How to do this:

  • ​On the page when it's happening, right-click

  • Click "inspect element"

  • You'll see a screen with lots of code on it (don't panic!)

  • In the top panel of this new split-screen click on "console"

  • Drag the panel up so it covers your whole screen and take a screenshot of what is in the console section

  • Send that to us. That is essentially an error report in code on what is breaking on that specific computer.

Enquiries Page FAQs

  1. TRAINING VIDEOS - your Enquiries page
  2. Collins Dashboard - Overview
  3. Collins Dashboard - Internal team notifications
  4. Enquiries Page - Enquiry List
  5. Enquiries Page - How can I see my Confirmed bookings?
  6. Enquiries Page - Sorting enquiries & bookings
  7. Enquiries Page - Booking Status Explained
  8. Enquiries Page - What does it mean to 'Take' an enquiry?
  9. Enquiries Page - Manually adding new enquiries
  10. Enquiries Page - Assigned to me/Assigned to anyone
  11. Enquiries Page - Search Bar
  12. Enquiries Page - Filtering enquiries & bookings
  13. Enquiries Page - How to use the filter tool [VIDEO]
  14. Enquiries Page - Download button
  15. Enquiries Page - CSV Download
  16. Enquiries Page - Downloading Large Enquiry Data Downloads
  17. Enquiries Page - Finding out which bookings were a 'No Show'
  18. Enquiries Page - Find a colleague's 'In Progress' enquiries
  19. Enquiries Page - Notification Centre Explained
  20. Enquiries Page - Keeping your Notification Centre up to date
  21. Enquiries Page - Notification Centre Explained [VIDEO]
  22. Enquiries Page - Email bounced notification
  23. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
  24. Enquiries Page - Sent Messages
  25. Enquiries Page - How to Mass Reject Bookings
  26. Within a Booking/Enqiury - The DMN Reference Number
  27. Within a Booking/Enquiry - Customer Details
  28. Within a Booking/Enquiry - Saving a booking/enquiry
  29. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
  30. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
  31. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
  32. Within a Booking/Enquiry - Booking Details
  33. Within a Booking/Enquiry - Booking details tab [VIDEO]
  34. Within a Booking/Enquiry - Default Duration
  35. Within a Booking/Enquiry - Booking Prompts
  36. Within a Booking/Enquiry - Additional Details
  37. Within a Booking/Enquiry - Commission Box
  38. Within a Booking/Enquiry - Set Up Requirements
  39. Within a Booking/Enquiry - Booking Set Up Requirements [VIDEO]
  40. Within a Booking/Enquiry - Assign to Areas
  41. Within a Booking/Enquiry - Area Search/Smart Space Finder
  42. Within a Booking/Enquiry - Area Search/Smart Space Finder [VIDEO]
  43. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
  44. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking [VIDEO]
  45. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
  46. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking [VIDEO]
  47. Within a Booking/Enquiry - Allocating a seat number to your customer orders
  48. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay
  49. Within a Booking/Enquiry - Card Authentication and Other Payments [VIDEO]
  50. Within a Booking/Enqiury - Adding a minimum spend
  51. Within a Booking/Enquiry - Invoice/VAT Receipt
  52. Within a Booking/Enquiry - Invoices [VIDEO]
  53. Within a Booking/Enquiry - Sending emails to your customers
  54. Within a Booking/Enquiry - Sending attachments in emails
  55. Within a Booking/ Enquiry - Sending emails to your customers [VIDEO]
  56. Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking
  57. Within a Booking/Enquiry - Remove customer requests from confirmation emails
  58. Within a Booking/Enquiry - Booking History
  59. Within a Booking/Enquiry - Booking History [VIDEO]
  60. Within a Booking/Enquiry - PRINT button (function sheets)
  61. Within a Booking Enquiry - Formatting Pre-orders on your Function Sheet
  62. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)
  63. Within a Booking/Enquiry - Duplicating/copying a booking once
  64. Within a Booking/Enquiry - Adding Bookings to Multiple Dates
  65. Within a Booking/Enquiry - Sections explained
  66. Within a Booking/Enquiry - Compiling and Sending a Contract
  67. Within a Booking/Enquiry - Contracts [VIDEO]
  68. Within a Booking/Enquiry - The importance of using Labels
  69. Within a Booking/Enquiry - Set yourself a reminder
  70. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
  71. Within a Booking/Enquiry - Find a Customer
  72. Within a Booking/Enquiry - Customer Profile
  73. Within a Booking/Enquiry - Has the customer signed up to your newsletter?
  74. Within a Booking/Enquiry - How to update a customers marketing permission
  75. Within a Booking/ Enquiry- How to delete a booking/enquiry

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