If you add a NEW ENQUIRY in the Enquiries Page, or through the Diary/Floor plan etc., and tick the ‘Walk-in’ box on the left-hand side panel, then this will be added as a walk-in.
Only the Booking Details will show for a walk-in, as it assumes no customer details are being taken unlike with a normal enquiry/booking.
If this box has been ticked by mistake and you do actually want to enter customer details, you can just untick ‘Walk-in’ and then the Customer Details section will appear.
If the ‘walk-in’ box is unticked and the Customer Details are still not showing, please use the 'Report An Issue' button (bottom right of every page when logged into Collins), giving us detailed information on the issue you’re experiencing/who’s experiencing it/what browser are you using etc
Using this information we will be able to look into the problem faster and more efficiently. If you are able to take a screenshot of the 'Console' tab on your laptop, this will help our Tech team Ideally we'd need this screenshot to be taken on the page is being affected and/or running slowly.
How to do this:
On the page when it's happening, right click
Click "inspect element"
You'll see a screen with lots of code on it (dont panic!)
In the top panel of this new split screen click on "console"
Drag the panel up so it covers your whole screen and take a screen shot of what is in the console section
- Send that to us. That is essentially an error report in code on what is breaking on that specific computer.