If a booking shows up in your Notification Centre in ‘Email delivery issues’ it is likely that the email has bounced and not got through to the customer.
There could be many reasons for this but for a ‘soft bounce’ often the most likely reason is that the customer’s inbox is full or that you are being marked as Spam.
It is also worth checking that the customer’s email address has been entered correctly and there are no very obvious spelling mistakes/that it is a valid email etc.
If the customer has a corporate email address, these tend to have strong spam filters which will not allow the email to reach the recipient. If this is the case, do contact the customer to get an alternative email address or to see if they can mark you as safe in their inbox settings.
- The red exclamation mark next to the messages tab will display if there are any unread email delivery failed notifications against a booking.
- There will also be a red exclamation mark in the messages section, left of the subject, against any booking that has failed to send.
There will also be an explanation as to why the message was unable to deliver. There are several reasons that an email may not deliver:
Attachments are too large
The email provider was unavailable at the time of trying to send (General mailer error)
There will also be a blue open envelope for any outbound emails that have been opened by any recipient.
If any message fails to send you will be notified in the Email Delivery Issues section of the notification centre. To find all those bookings with email issues, you can use the filter options ‘Notifications > Email Delivery Failed’