For Collins Pay customers, when you request a payment from a customer via email, you can set up the system to automatically send out reminder emails to them if they have not yet paid. This can be set up to remind them 21, 14, 10, 7, 3, and/or 1 day before their booking.
To set this up, go to:
Settings > Venues
Select your venue
Payments tab on the left-hand side
Under Payment reminders > tick when you would like the reminders to be sent
You can also add a personal message to go out on these emails
Make sure to SAVE the settings
To see a video tutorial on setting automated reminder emails, please click here and watch from 01:21 - 01:44.