Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type

If you'd like to set up auto-confirm up to a certain number of guests, you will have to set this up per booking type.

To start doing this, go to:

  • Settings > Venues > Choose Your Venue > Booking Types

  • Click on the booking type

  • Scroll down to Auto-Confirm Rules > click 'Add Another' and under Days and tick the days of the week you'd like to activate this for (EG: Friday and Saturday).

  • Input the min guests (normally 1) and the max guests (this will depend on the venue, the most common guest size is 8) and the time parameters you'd like them to arrive before and after. If you have an existing booking type with the same rules you'd like to set up, for example, both your Lunch and Dinner auto-confirm max is 8 all week, you can use the 'Copy from type' button. This will copy over existing Auto-confirm rules from a selected booking type. To do this > Select the 'Copy from type' button > Select the booking type you wish to copy the rules from  

          


  • You can also:

> choose to let the customer enquire for a timeslot if Collins cannot find availability by ticking the box for 'Still take enquiries for bookings if no available areas found'

> Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry

> Choose auto-confirm capacity rules (see below)

> and add a Buffer

Underneath the Auto-Confirm Rules is the Areas For This Booking Type section. You will need to complete this section to activate Auto-confirm. When you have your Tables/Areas section set up, simply click 'Edit Areas' and select the very top box to select all tables in your venue or tick the relevant tables. This will be the list of tables that Collins will auto-confirm bookings into. If you would like to remove tables out of this list to keep them for walk-ins - simply remove them by unticking the relevant table.   

  
    

  • This list of tables will be the hierarchy that Collins will place tables into, so if you would like to adjust this, you can use the drag and drop cross on the far right to re-order tables.

  

  • Make sure to SAVE the settings


! Please note that the max to auto-confirm is the biggest group size that will automatically be confirmed. Any group size over the Max Guests, will come into Collins as an Enquiry - to set the maximum group size that an enquiry can be submitted for you'll need to enter the Min/Max Enquiry size in the Availability section, for example, Min Enquiry Size is 1 and Max Enquiry Size is 30.

! Please note that auto-confirm works off the 'Min People' and 'Max Seated' columns in the Tables/Areas section - so make sure you have this filled out. If you have set a large number to auto-confirm, make sure you set up your 'Joined Tables/Areas' too.


USEFUL - Though auto-confirm rules work by default off 'Max Seated' capacity, you can change this to take the 'Max People' capacity instead. This can be useful, for example, if you offer a Drinks booking type and would like to auto-confirm bookings based on seated+standing capacity:  
  
  

Settings - Booking Types FAQs

  1. TRAINING VIDEOS - setting up your booking types
  2. Saving Progress in Settings
  3. Booking Types - Creating a Booking type from a template
  4. Booking Types - Setting up an auto-confirm only booking type
  5. Booking Types - Setting up an enquiry only booking type
  6. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
  7. Booking Types - Setting up a Guest list booking type
  8. Booking Types - Setting up a Private Hire booking type
  9. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book
  10. Booking Types - Setting up an Enquiry only Booking Type for Customers to Order Takeaway & Deliveries
  11. Booking Types - How to set up a Takeaway/ Delivery Booking Type [VIDEO]
  12. Booking Types - Setting up a Mandatory Pre-Order with Payment booking type
  13. Booking Types - Create a booking type for one date or a certain date range
  14. Booking Types - Setting up a Christmas Booking type [VIDEO]
  15. Booking Types - Adding & Editing Your Booking Types
  16. Booking Types - Type Colour
  17. Booking Types - How/Why do I need to create a Value Per Head?
  18. Booking Types - Birthday Field (DOB)
  19. Booking Types - Removing the duration field on the widget
  20. Booking Types - Picking different time and duration slot intervals
  21. Booking Types - Limiting how far in advance a booking can be made
  22. Booking Types - Setting the number of days before a booking/enquiry can be received
  23. Booking Types - Adding Text to the Enquiry Received Email Message
  24. Booking Types - Adding Text to the Confirmation Email Message
  25. Booking Types - Automated email template examples
  26. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings
  27. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings
  28. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry
  29. Booking Types - Adding Text to the Cancellation Email Message
  30. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type
  31. Booking Types - Availability - Setting same-day booking rules
  32. Booking Types - Availability - Min, max and set durations on bookings
  33. Booking Types - Availability - Min and Max enquiry size
  34. Booking Types - Availability - Setting booking policies
  35. Booking Types - Availability - Copy from Type
  36. Booking Types - Overriding booking types for specific dates
  37. Booking Types - How do I turn off auto-confirm for a day or a few days
  38. Booking Types - Rules dependent on number of guests
  39. Booking Types - Restricting the number of covers that can be booked at certain times
  40. Booking Types - Setting Limit Arrival Rules [VIDEO]
  41. Booking Types - Max number of people allowed to auto-confirm (per booking type)
  42. Booking Types - Allow the system to take as an enquiry if the booking can’t be auto-confirmed
  43. Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry
  44. Booking Types - Cross-sell your venues to the customer
  45. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool
  46. Booking Types - Choosing what capacity Auto-confirm bookings should use to place bookings
  47. Booking Types - Areas for this Booking Type
  48. Booking Types - Setting a hierarchy of tables & zones for bookings to be auto-confirmed into
  49. Booking Types - Setting up Auto-confirm for a particular date/event
  50. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings
  51. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings
  52. Booking Types - How to take a Payment or Authentication at point of booking [VIDEO]
  53. Booking Types - Allowing customers to select a package when making an enquiry/booking
  54. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry
  55. Booking Types - How to take Pre-orders at point of booking [VIDEO]
  56. Booking Types - How to limit the changes customers may make to their booking
  57. Booking Types - Booking Prompts
  58. Booking Types - Close bookings for a specific booking type
  59. Booking Types - Deleting a booking type
  60. NHS Track & Trace - how to take contact details

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