Enquiries Page - Keeping your Notification Centre up to date

To be used as an effective Enquiry Management tool, your Notification Centre (in the left-hand side of your Main Enquiries page) should only contain notifications/reminders for today's date and any in the future, excluding the ‘Follow Up Required’ section. Treat this as your daily to-do list and the system's centre for notifying you when payments have been made/messages received etc.

As you receive Notifications i.e. Payment Received, New Message, Pre-order added - once these have been actioned you should be clearing these from your Notification Centre to keep it as up to date as possible.

You can clear notifications one by one, by going to:

  • Enquiries page > Notification Centre > choose the section with notifications, for example, I have one ‘Pre-order added’ notification

  

  • Select the booking to bring you to the Booking Details window

  • On the left-hand side, just beneath the Follow Up field, you will see a section named ‘Open Notifications’ has appeared


  
  • Once you have taken note of this notification, tick the box where it says ‘Pre-order added’ > press the purple SAVE button to save the booking/enquiry

You will notice the ‘Open Notifications’ section has now disappeared and if you go back to your Enquiry page, you will see that the notification has also been taken out of the Notification Centre


You can also clear multiple notifications at once from the Enquiries page:

  • Click into the section in the Notification Centre of the alerts you want to clear

  • using the blank tick-boxes next to the booking/enquiry select the notifications you want to clear or choose the very top tick-box to select all

  • select Clear Notifications


The same process applies for all Notifications that require action to be taken, excluding follow-ups...

To clear your ‘Follow up Required’ section, once in the Booking details:

  • go to ‘Follow up’

  • select the ‘X’ next to the date that has been set or click on to the date and change it to a future date

  • SAVE the booking/enquiry

  


Enquiries Page FAQs

  1. TRAINING VIDEOS - your Enquiries page
  2. Collins Dashboard - Overview
  3. Collins Dashboard - Internal team notifications
  4. Enquiries Page - Enquiry List
  5. Enquiries Page - How can I see my Confirmed bookings?
  6. Enquiries Page - Sorting enquiries & bookings
  7. Enquiries Page - Booking Status Explained
  8. Enquiries Page - What does it mean to 'Take' an enquiry?
  9. Enquiries Page - Manually adding new enquiries
  10. Enquiries Page - Assigned to me/Assigned to anyone
  11. Enquiries Page - Search Bar
  12. Enquiries Page - Filtering enquiries & bookings
  13. Enquiries Page - How to use the filter tool [VIDEO]
  14. Enquiries Page - Download button
  15. Enquiries Page - CSV Download
  16. Enquiries Page - Downloading Large Enquiry Data Downloads
  17. Enquiries Page - Finding out which bookings were a 'No Show'
  18. Enquiries Page - Find a colleague's 'In Progress' enquiries
  19. Enquiries Page - Notification Centre Explained
  20. Enquiries Page - Keeping your Notification Centre up to date
  21. Enquiries Page - Notification Centre Explained [VIDEO]
  22. Enquiries Page - Email bounced notification
  23. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
  24. Enquiries Page - Sent Messages
  25. Enquiries Page - How to Mass Reject Bookings
  26. Within a Booking/Enqiury - The DMN Reference Number
  27. Within a Booking/Enquiry - Customer Details
  28. Within a Booking/Enquiry - Saving a booking/enquiry
  29. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
  30. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
  31. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
  32. Within a Booking/Enquiry - Booking Details
  33. Within a Booking/Enquiry - Booking details tab [VIDEO]
  34. Within a Booking/Enquiry - Default Duration
  35. Within a Booking/Enquiry - Booking Prompts
  36. Within a Booking/Enquiry - Additional Details
  37. Within a Booking/Enquiry - Commission Box
  38. Within a Booking/Enquiry - Set Up Requirements
  39. Within a Booking/Enquiry - Booking Set Up Requirements [VIDEO]
  40. Within a Booking/Enquiry - Assign to Areas
  41. Within a Booking/Enquiry - Area Search/Smart Space Finder
  42. Within a Booking/Enquiry - Area Search/Smart Space Finder [VIDEO]
  43. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
  44. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking [VIDEO]
  45. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
  46. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking [VIDEO]
  47. Within a Booking/Enquiry - Allocating a seat number to your customer orders
  48. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay
  49. Within a Booking/Enquiry - Card Authentication and Other Payments [VIDEO]
  50. Within a Booking/Enqiury - Adding a minimum spend
  51. Within a Booking/Enquiry - Invoice/VAT Receipt
  52. Within a Booking/Enquiry - Invoices [VIDEO]
  53. Within a Booking/Enquiry - Sending emails to your customers
  54. Within a Booking/Enquiry - Sending attachments in emails
  55. Within a Booking/ Enquiry - Sending emails to your customers [VIDEO]
  56. Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking
  57. Within a Booking/Enquiry - Remove customer requests from confirmation emails
  58. Within a Booking/Enquiry - Booking History
  59. Within a Booking/Enquiry - Booking History [VIDEO]
  60. Within a Booking/Enquiry - PRINT button (function sheets)
  61. Within a Booking Enquiry - Formatting Pre-orders on your Function Sheet
  62. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)
  63. Within a Booking/Enquiry - Duplicating/copying a booking once
  64. Within a Booking/Enquiry - Adding Bookings to Multiple Dates
  65. Within a Booking/Enquiry - Sections explained
  66. Within a Booking/Enquiry - Compiling and Sending a Contract
  67. Within a Booking/Enquiry - Contracts [VIDEO]
  68. Within a Booking/Enquiry - The importance of using Labels
  69. Within a Booking/Enquiry - Set yourself a reminder
  70. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
  71. Within a Booking/Enquiry - Find a Customer
  72. Within a Booking/Enquiry - Customer Profile
  73. Within a Booking/Enquiry - Has the customer signed up to your newsletter?
  74. Within a Booking/Enquiry - How to update a customers marketing permission
  75. Within a Booking/ Enquiry- How to delete a booking/enquiry

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