How do I respond to a review?

We give you access to publicly reply to customer reviews on You can reply to reviews in your Venue Page admin.

> Go to and sign in with your email address and password.

> Click Listings

Please note: If you are unable to see Listings, this may be because of the permissions of your user account. Contact your key user to update your permissions; if you have any difficulty contact your account manager.

Here you will see the list of all the venue pages that you have permissions to manage.

> For the relevant venue, click ‘Manage Venue’

> On the right hand side, you will see a tab called ‘Reviews’. Select Reviews from the drop down.

> You will then see a list of all your customer reviews. Find the review you wish to reply to.

> To leave a reply to a new review, click ‘Add Reply’.

Clicking ‘Add a Reply’ will expand a box where you can type your response

> Type your reply

> Once you have finished your review, click SAVE CHANGES (do not click 'Add Reply')

> Once saved, you can go back to your review in admin and you'll see that the option to 'Add Reply' has been removed (which indicates that the review has been added).

The customer who left your review will be notified by email (even if they have left the review anonymously).

Please note: your reply could take up to 6 hours to update and display on your DMN venue page.

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