You can find a record of all customer payments in your Reports tab. There are 2 types of reports that keep track of all transactions going through the system and are downloadable into a CSV to reconcile payments.
Payments Report - In this report, you can view all payments recorded in Collins, whether it is a Collins Pay payment, an Authentication or an Other Payment. The report defaults to show the previous month of payments added but you can view up to a year's worth of data.
Collins Pay Payments Report - If using Collins Pay, you can view all payments taken through Collins in this report. It defaults to show the previous month of payments received and you can amend the date range to pull up to a year's worth of data.
Any “Amounts” marked in brackets indicates that this was a Refund.
The booking reference is hyperlinked, meaning you can go straight into the enquiry/booking from the Customer Payments Report.
If using Collins Pay, to see when those payments are transferred to your specified Bank Account, see: Reports - Bank Transfers