Booking Types - Allow the system to take as an enquiry if the booking can’t be auto-confirmed

← Settings - Booking Types FAQs

If a booking cannot be auto-confirmed, as you have no space, you can set Collins up to still take this as an Enquiry.

To set this up, go to Settings:

  • Venues

  • Select Venue

  • Booking Type and select the relevant Booking Type

  • Scroll down to “Auto-confirmed Rules”

  • Tick the box “Still take enquiries for bookings if no available areas found”

  • Make sure to SAVE


   

Then, when a customer tries to make a booking at a time you are appearing as a full, Collins will:

a) suggest alternative times within a three hour period of their original booking time if you have space

b) and notify them that you are appearing as full at this time but offer to still proceed with their booking as an enquiry.


Settings - Booking Types FAQs

  1. Creating a Booking type from a template
  2. Booking Types - Setting up an auto-confirm only booking type
  3. Booking Types - Setting up an enquiry only booking type
  4. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
  5. Booking Types - Setting up a Guest list booking type
  6. Booking Types - Setting up a Private Hire booking type
  7. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book
  8. Booking Types - Create a booking type for one date or a certain date range
  9. Booking Types - Adding & Editing Your Booking Types
  10. Booking Types - What are the colours underneath the type name?
  11. Booking Types - How/Why do I need to create a Value Per Head?
  12. Booking Types - Birthday Field (DOB)
  13. Booking Types - Removing the duration field on the widget
  14. Booking Types - Picking different time and duration slot intervals
  15. Booking Types - Limiting how far in advance a booking can be made
  16. Booking Types - Setting the number of days before a booking/enquiry can be received
  17. Booking Types - Adding Text to the Enquiry Received Email Message
  18. Booking Types - Adding Text to the Confirmation Email Message
  19. Booking Types - Automated email template examples
  20. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings
  21. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings
  22. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry
  23. Booking Types - Adding Text to the Cancellation Email Message
  24. Booking Types - Automating your Confirmation Email for Enquiries [not auto-confirm bookings] - Video
  25. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type
  26. Booking Types - Availability - Setting same-day booking rules
  27. Booking Types - Availability - Min, max and set durations on bookings
  28. Booking Types - Availability - Min and Max enquiry size
  29. Booking Types - Availability - Setting booking policies
  30. Booking Types - Availability - Copy from Type
  31. Booking Types - Overriding booking types for specific dates
  32. Booking Types - How do I turn off auto-confirm for a day or a few days
  33. Booking Types - Rules dependent on number of guests
  34. Booking Types - Restricting the number of covers that can be booked at certain times
  35. Booking Types - Max number of people allowed to auto-confirm (per booking type)
  36. Booking Types - Allow the system to take as an enquiry if the booking can’t be auto-confirmed
  37. Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry
  38. Booking Types - Cross-sell your venues to the customer
  39. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool
  40. Booking Types - Setting which tables can be auto confirmed into
  41. Booking Types - Setting up Auto-confirm for a particular date/event
  42. Booking Types - Areas for this Booking Type
  43. Booking Types - Setting a hierachy of tables & zones for bookings to be auto-confirmed into
  44. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings
  45. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings
  46. Booking Types - Allowing customers to select a package when making an enquiry/booking
  47. Booking Types - Close bookings for a specific booking type
  48. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry
  49. Booking Types - How to limit the changes customers may make to their booking
  50. Booking Types - Booking Prompts
  51. Booking Types - Deleting a booking type
  52. Saving Progress

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