Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.

To set up a default time on your same-day bookings so it's quicker to add them into the Diary/Floorplan on real-time service, go to:

> Settings > Venues > Same day booking durations > Setup the default duration for 1 – 6+ walk-in covers. > SAVE.


Then, when you go to add a walk-in booking in the Diary/Floorplan, the durations will be auto-filled for you, making it that much easier to keep on top of a busy service.

N.B: Setting up the duration for 6+ is linked to the ‘Add Booking’ button found on the
Diary/Floorplan.


HOW TO QUICKLY ADD A WALK IN:


In the Diary/Floorplan, in your Top toolbar there are 5 Walk-In buttons > select the number of walk-in Guests (1-5)


You'll notice the Time, Number of Guests and Duration will all auto-fill in the 'add booking' form that is now present in the left-hand panel. If there is only Booking Type valid for the current time, it will auto-fill that field too.

If you are adding walk-ins bookings for 6 guests or more, click on the ‘Add Booking’ button and input the number of guests you would like to add. The ‘Until’ field will then auto-fill to the duration you have set within your set up.

An example of selecting the ‘Add Booking’ button when adding a walk-in booking for 6 guests or more on the diary.

     

When using Find Areas, you have the option to 'Include exceeded cover limits' in the check. This will enable Collins to return results even if a Limit Arrivals rule will be exceeded at that time.

  

A list of your available tables will then display.
> select the table you wish to place the Booking in
> this will be ticked at 'Walk-in' so you don't need to take any details
> If you wish to take a name, phone number, for example, you can untick 'Walk-in' > contact fields will now appear
> when ready > COMPLETE

Please note, bookings will only be recognised as walk-ins in the Walk-In Bookings when the booking started within 15 minutes of the time it was added, regardless of whether they were added with one of these walk-in icons.

Diary, Floorplan & Run Sheet FAQs

  1. Diary/Floorplan/Run sheet - Top Navigation Panel
  2. Diary/Floorplan/Run sheet - Changing the Date
  3. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
  4. Diary/Floorplan/Run sheet - Add a booking (video)
  5. Diary/Floorplan/Run sheet - Add a walk-in (video)
  6. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules
  7. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.
  8. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings
  9. Diary/Floorplan/Run sheet - How to create a Wait List
  10. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool
  11. Diary/Floorplan/Run sheet - Booking Prompts
  12. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking
  13. Diary/Floorplan/Run sheet - Adding notes for the day
  14. Diary/Floorplan - Booking Type Colours
  15. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs
  16. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins
  17. Diary/Floorplan - Warning(s) when adding bookings
  18. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded
  19. Diary/Floorplan - What is 'Space Optimiser' and what does it do?
  20. Diary/Floorplan - Check in Panel - What each section means
  21. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings
  22. Diary/Floorplan - Check in Panel - How to filter this
  23. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?
  24. Diary/Floorplan - How to automatically mark bookings as left when the booking is finished
  25. Diary/Floorplan - Checking in a booking and the expanded booking details panel
  26. Diary/Floorplan - Checking in early/late bookings in live service
  27. Diary/Floorplan - Booking Stages
  28. Diary/Floorplan - How to Record a 'No Show'
  29. Diary / Floor plan- ‘Running Late’ Buttons on the Booking Bar
  30. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)
  31. Diary/Run sheet - What information is automatically included in my Customised Run Sheet?
  32. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet
  33. Diary/Run sheet - ‘Download/Print’ - Guestlist
  34. Diary/Run sheet - ‘Download/Print’ - Place Cards
  35. Diary/Run sheet - ‘Download/Print’ - Reservation Labels
  36. Diary - How to move/add bookings to Tables/Areas in your Diary
  37. Diary - ‘Options’ explained
  38. Diary - Displaying your Zones in the Diary
  39. Diary - What do the numbers in bold at the top of the diary mean?
  40. Diary - Fifteen minute warning within the Diary
  41. Diary - How do I see a chronological list of all my bookings for the day?
  42. Diary - Using your Diary - Your Table List and Capacities
  43. Diary - New/Open Enquiries and Unassigned rows in the grid
  44. Diary - Warnings in your Diary
  45. Floorplan - How to switch between multiple floorplans
  46. Floorplan - Allocating tables using the floorplan
  47. Floor plan- Dragging and dropping a booking into a table
  48. Floorplan - What does the orange outline on tables mean?
  49. Floorplan - What do the different coloured outlines on Tables indicate?
  50. Floorplan - Booking Progress Bar
  51. Floorplan - Table Activity for the day.
  52. Floorplan - Moving bookings around in the Table Activity Section
  53. Floorplan - Adding a booking directly into a Table
  54. Floorplan - Quickly adding a booking to multiple tables in the Floorplan
  55. Run sheet - What is the 'Run Sheet' section and how do I use it?
  56. Run Sheet - Sorting the Run Sheet alphabetically
  57. Guest List - Managing your Guest List in Collins
  58. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?
  59. Why can't I see my daily diary view?
  60. Warning Indicators in Collins
  61. Where will I be warned that I am exceeding a Limit Arrivals rule?

Feedback and Knowledge Base