Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.

To set up a default time on your same-day bookings so it's quicker to add them into the Diary/Floorplan on real-time service, go to:

  • Settings

  • Venues > select Venue

  • Diary settings tab on the left-hand side

  • Setup the default durations for 1 – 6+ walk-in covers.

  • Make sure to SAVE the page.

Then, when you go to add a walk-in booking in the Diary/Floorplan, the durations will be auto-filled for you, making it that much easier to keep on top of a busy service.

N.B: Setting up the duration for 6+ is linked to the ‘Add Booking’ button found on the Diary/Floorplan.


HOW TO QUICKLY ADD A WALK IN:

In the Diary/Floorplan, in your Top toolbar there are 5 Walk-In buttons > select the number of walk-in Guests (1-5)


You'll notice the Time, Number of Guests and Duration will all auto-fill in the 'add booking' form that is now present in the left-hand panel. If there is only Booking Type valid for the current time, it will auto-fill that field too.

If you are adding walk-ins bookings for 6 guests or more, click on the ‘Add Booking’ button and input the number of guests you would like to add. The ‘Until’ field will then auto-fill to the duration you have set within your set up.

     

When using Find Areas, you have the option to 'Include exceeded cover limits' in the check. This will enable Collins to return results even if a Limit Arrivals rule will be exceeded at that time.

  

  • A list of your available tables will then display.

  • select the table you wish to place the Booking in **

** If you have made Table Assignment mandatory (guide here) within your settings, you will have to select a Table(s) at this stage to be able to add the Booking or Enquiry into Collins - see guide.  
  • this will be ticked as 'Walk-in' so you don't need to take any details

  • If you wish to take a name, phone number, for example, you can untick 'Walk-in' > contact fields will now appear

  • when ready > click the green COMPLETE button

Please note, bookings will only be recognised as walk-ins in the Walk-In Bookings when the booking started within 15 minutes of the time it was added, regardless of whether they were added with one of these walk-in icons.


To see a video tutorial on setting a default time for your walk-ins, please click here & to see a tutorial on managing your walk-ins, please click here. 


Diary, Floorplan & Run Sheet FAQs

  1. TRAINING VIDEOS - your Diary/Floorplan pages
  2. Diary/Floorplan/Run sheet - Top Navigation Panel
  3. Diary/Floorplan/Run sheet - Changing the Date
  4. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
  5. Diary/Floorplan/Runsheet - How to add a walk-in [VIDEO]
  6. Diary/Floorplan/Runsheet - How to add a booking during service [VIDEO]
  7. Diary/Floorplan/Run sheet - Where will I be warned that I am exceeding a Limit Arrivals rule?
  8. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules
  9. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.
  10. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings
  11. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool
  12. Diary/Floorplan/Run sheet - How to create a Wait List
  13. Diary/Floorplan/Run sheet - Make it mandatory to assign a table(s) to all bookings & enquiries
  14. Diary/Floorplan/Run sheet - Booking Prompts
  15. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking
  16. Diary/Floorplan/Run sheet - Adding notes for the day
  17. Diary/Floorplan/Run sheet - Check-in counter
  18. Diary/Floorplan/Run Sheet - Waiter Slips/In-Service Print Outs
  19. Diary/Floorplan/Run sheet - How to uncheck a guest if they have been accidentally checked-in
  20. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins
  21. Diary/Floorplan - Warning(s) when adding bookings
  22. Diary/Floorplan - Warning Indicators in Collins
  23. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded
  24. Diary/Floorplan - 'Space Optimiser' feature [VIDEO]
  25. Diary/Floorplan - Check in Panel - What each section means
  26. Diary/Floorplan - Booking Type Colours
  27. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings
  28. Diary/Floorplan - Check in Panel - Filter option
  29. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?
  30. Diary/Floorplan - Automatically mark bookings as left when the booking is finished
  31. Diary/Floorplan - Checking in a booking and the expanded booking details panel
  32. Diary/Floorplan - Checking in early/late bookings in live service
  33. Diary/Floorplan - Booking Stages
  34. Diary/Floorplan - How to Record a 'No Show'
  35. Diary/Floor plan - ‘Running Late’ Buttons on the Booking Bar
  36. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)
  37. Diary/Run sheet - Information that is automatically included in the Customised Run Sheet
  38. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet
  39. Diary/Run sheet - ‘Download/Print’ - Guestlist PDF and Excel
  40. Diary/Run sheet - ‘Download/Print’ - Place Cards
  41. Diary/Run sheet - 'Download/Print' - Kitchen Sheet
  42. Diary/Run sheet - ‘Download/Print’ - Reservation Labels
  43. Diary - How to move/add bookings to Tables/Areas in your Diary
  44. Diary - ‘Options’ explained
  45. Diary - The numbers in bold at the top of the diary page
  46. Diary - Fifteen minute warning within the Diary
  47. Diary - A chronological list of all the bookings for the day
  48. Diary - New/Open Enquiries and Unassigned rows in the grid
  49. Diary - Using your Diary - Your Table List and Capacities
  50. Diary - Warnings in your Diary
  51. Diary - Why can't I see my daily diary view?
  52. Floorplan - How to switch between multiple floorplans
  53. Floorplan - Allocating tables using the floorplan
  54. Floorplan - Dragging and dropping a booking into a table
  55. Floorplan - Different coloured outlines on Tables
  56. Floorplan - Booking Progress Bar
  57. Floorplan - Table Activity for the day
  58. Floorplan - Moving bookings around in the Table Activity Section
  59. Floorplan - Adding a booking directly into a Table
  60. Floorplan - Quickly adding a booking to multiple tables in the Floorplan
  61. Run Sheet - Explanation of the Run Sheet and how to use during service [VIDEO]
  62. Run sheet - What is the 'Run Sheet' section and how do I use it?
  63. Run Sheet - Sorting the Run Sheet alphabetically
  64. Guest List - Managing your Guest List in Collins

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