Click into the customer enquiry details and click on the tab Payments. Here you can keep a log of the payments made by the customer - deposits/pre-order payments, etc.

Firstly select the ‘Type,’ which in this case will be ‘Other Payment’.

You can select the method of payment i.e. PDQ, cash, cheque, BACs, Gift Voucher etc

You can select the Date Paid, the Amount taken, make Notes (a reference of what the payment was for, these notes will show on the Function / Run sheet i.e. Deposit paid - to be used as bar tab on the night).

You can opt to send an Email Receipt to provide confirmation of the payment taken for the customers’ records. The customer will receive the below email to confirm receipt of payment.

Once you have added and saved an 'other payment', you then have the option to Refund the payment. When refunding, you have the option to partially refund and also add a note to the refund.

Please note this will not actually refund, but is a way to record a refund given outside of Collins. 

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*For auto-confirm bookings only*

If you collect card details when processing auto-confirm bookings, the confirmation of card details being taken will appear in the Payments section with a note stating, 'Completed at time of booking.' For authenticated cards, will also see a "Claim" box where you can claim money from your customers for a no-show or late cancellation, according to your policies.