Booking Types - Cross-sell your venues to the customer

If there is no space at the venue the customer is trying to book for, Collins can recommend your sister venues. Collins will do this in real-time while the customer is making the booking on your website. This will only apply to bookings that could be auto-confirmed, not enquiries.

Settings

Venues

Click on the name of the venue

Booking Types

Click on the booking type you want 

Scroll down to "Auto-confirm areas"

Tick, "Enable cross-sell if time slot is unavailable"

  

This will need to be completed for both venues and the option will need to be ticked within the relevant Booking Types. I.e. I would need to set up cross sell in my 'Drinks Table' booking type in all venues I would like cross sell to work for. 

Note, Collins will only cross sell bookings types that are the exact same - So 'Lunch needs to be the same for both venues - not 'Lunch' and 'Lunch - Seated Meal' 

IMPORTANT - For Cross Sell to be fully enabled, you need to contact your Account Manager.

Settings - Booking Types FAQs

  1. Creating a Booking type from a template
  2. Booking Types - Setting up an auto-confirm only booking type
  3. Booking Types - Setting up an enquiry only booking type
  4. Booking Types - Setting up auto-confirm for Smaller Bookings Within a Booking Type
  5. Booking Types - Setting up a Guest list booking type
  6. Booking Types - Setting up a Private Hire booking type
  7. Booking Types - Setting up a Booking Type that is not Visible to Customers to Book
  8. Booking Types - Create a booking type for one date or a certain date range
  9. Booking Types - Adding & Editing Your Booking Types
  10. Booking Types - What are the colours underneath the type name?
  11. Booking Types - How/Why do I need to create a Value Per Head?
  12. Booking Types - Birthday Field (DOB)
  13. Booking Types - How do I remove the duration field on the widget?
  14. Booking Types - Picking different time and duration slot intervals
  15. Booking Types - Limiting how far in advance a booking can be made
  16. Booking Types - Setting the number of days before a booking/enquiry can be received
  17. Booking Types - Adding Text to the Enquiry Received Email Message
  18. Booking Types - Adding Text to the Confirmation Email Message
  19. Booking Types - Automated email template examples
  20. Booking Types - How to Setup Automatic Confirmation Texts When Confirming Bookings
  21. Booking Types - How to Setup Automatic Confirmation Emails When Confirming Bookings
  22. Booking Types - How to Setup Automatic Cancellation Emails When Rejecting a Booking/Enquiry
  23. Booking Types - Adding Text to the Cancellation Email Message
  24. Booking Types - Automating your Confirmation Email for Enquiries [not auto-confirm bookings] - Video
  25. Booking Types - Availability - Set the earliest and latest time a booking can be made, per booking type
  26. Booking Types - Availability - Setting same-day booking rules
  27. Booking Types - Availability - Min, max and set durations on bookings
  28. Booking Types - Availability - Min and Max enquiry size
  29. Booking Types - Availability - Setting booking policies
  30. Booking Types - Availability - Copy from Type
  31. Booking Types - Overriding booking types for specific dates
  32. Booking Types - How do I turn off auto-confirm for a day or a few days
  33. Booking Types - Rules dependent on number of guests
  34. Booking Types - Restricting the number of covers that can be booked at certain times
  35. Booking Types - Max number of people allowed to auto-confirm (per booking type)
  36. Booking Types - How do I set the system to take as an enquiry if I can’t auto-confirm?
  37. Booking Types - Restrict when bookings that can't be auto-confirmed may be accepted as an enquiry
  38. Booking Types - Cross-sell your venues to the customer
  39. Booking Types - How to add a 'buffer' on auto-confirm bookings & when using the Find Areas tool
  40. Booking Types - Setting which tables can be auto confirmed into
  41. Booking Types - Setting up Auto-confirm for a particular date/event
  42. Booking Types - Areas for this Booking Type
  43. Booking Types - Customer Payments - Authenticating customers' card details on auto-confirm bookings
  44. Booking Types - Customer Payments - Taking deposits/payment on auto-confirm bookings
  45. Booking Types - Setting a hierachy of tables & zones for bookings to be auto-confirmed into
  46. Booking Types - Allowing customers to select a package when making an enquiry/booking
  47. Booking Types - Close bookings for a specific booking type
  48. Booking Types - Allowing customers to pre-order from a menu at the point of booking/making an enquiry
  49. Booking Types - How to limit the changes customers may make to their booking
  50. Booking Types - Booking Prompts
  51. Booking Types - Deleting a booking type
  52. Saving Progress

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