If there is no space at the venue the customer is trying to book for, Collins can recommend your sister venues. Collins will do this in real-time while the customer is making the booking on your website. This will only apply to bookings that could be auto-confirmed, not enquiries.
Click on the name of the venue
Click on the booking type you want
Scroll down to "Auto-confirm areas"
Tick, "Enable cross-sell if time slot is unavailable"
This will need to be completed for both venues and the option will need to be ticked within the relevant Booking Types. I.e. I would need to set up cross sell in my 'Drinks Table' booking type in all venues I would like cross sell to work for.
Note, Collins will only cross sell bookings types that are the exact same - So 'Lunch needs to be the same for both venues - not 'Lunch' and 'Lunch - Seated Meal'
IMPORTANT - For Cross Sell to be fully enabled, you need to contact your Account Manager.