If there is no space at the venue the customer is trying to book for, Collins can recommend your sister venues. Collins will do this in real-time while the customer is making the booking on your website. This will only apply to bookings that could be auto-confirmed, not enquiries.
Click on the name of the venue
Click on the booking type you want to enable cross-sell for
Scroll down to "Auto-confirm Rules"
Tick, "Enable cross-sell if time slot is unavailable"
Make sure to SAVE the page
> This will need to be completed for both venues and the option will need to be ticked within the relevant Booking Types. I.e. I would need to set up cross-sell in my 'Drinks Table' booking type in all venues I would like to cross-sell to work for.
> Note, Collins, will only cross-sell bookings types that have the exact same name - So 'Lunch needs to be the same for both venues - not 'Lunch' and 'Lunch - Seated Meal'
> FINAL STEP - For Cross-Sell to be fully enabled, you need to contact your Account Manager.