How to add users to your system

If a user has 'Manage Permissions' assigned to them then when clicking on “Settings” an option of “Users” will be visible. If this isn’t visible, please contact your key user with the relevant permissions.


To the left-hand side there is an 'Add User' section, enter their email address, first name and last name. When you click 'Add', your new user will appear at the top of the user list. As soon as they appear, click EDIT to customise their permissions. You MUST assign which venue(s) they need access to, if this is not added, they will disappear out of the user list. If a user needs access to all venues, tick 'All Venues'. You can then decide which permissions this user can have.

Don't forget to click the green SAVE button on the right side of the page.

IMPORTANT -  If this is a new email address to the Collins database, an email will be sent to the user with a link to set up their password. The subject of the email is 'You have been added as a new user', please make sure to check the spam/junk box if it's not in the inbox. 

If it is an email address that has been signed up to already, an account is already set up and therefore no email will be sent. If the user cannot remember the password they previously entered, they can reset it by using the link below:

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