Within a Booking/Enquiry - Sending attachments in emails

To send out any pre-uploaded attachments, firstly you need to upload them to your own Collins "attachments bank", which we store for you.

To upload these, go to:

  • Settings

  • Venues (or Venue Group if you’d like upload the same attachments for all venues)

  • Emails & Texts

  • Scroll down to “Email Attachments”

  • Add Another > name the file and then select File from your device to upload

  • Make sure to SAVE the page

Adding attachments to the emails you send to customers:

In the customer's booking/enquiry, go to:

  • Messages

  • Click Compose Email

  • Select the type of email you'd like to send, e.g. Confirmation, and enter the appropriate fields.

  • Attachments - click on the drop-down which will display all the attachments uploaded in your attachment bank - select the relevant attachment

  • If you would like to upload a document that's not in your attachment bank, you can use the 'Upload Attachment' button to upload this straight from your laptop/device.


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