You can BCC an email into every email that Collins sends out. To do this, head to:
Venues > select the venue
Emails & Texts tab on the left-hand side
Put the email you want to receive every email to in the "BCC all emails to (email)" field
Make sure to SAVE the page
If you'd like to check the message history of a particular booking or enquiry, go to the Enquiries tab to find the booking/enquiry.
Use the Search Bar tool or your Filter tool to search for the enquiry/booking (How to use your Filter Tool)
Click into the booking/enquiry
Go to the Messages tab
There will be a message history of all the emails you sent to the customer. If you have Collins Mail, inbound messages will also be organised in this message thread.
Note: no messages can be edited or deleted in this section