Emails & Texts - Setting your automatic follow-up (leave a review) email

If you want Collins to send automatic follow-up emails to your completed bookings, 2 days after the booking, go to:

  • Settings

  • Venues > Select the Venue

  • Emails & Texts tab on the left-hand side

  • Scroll down and tick “Send booking follow-up emails” box

  • You will also be able to add extra text to the email

  • Make sure to SAVE the page

The follow-up email goes out as standard, asking the customer how their night was. If you want to add a further message to the follow-up email put that in the text box that appears.

You can also include URL links to direct the customer to your review page. How to do this:

  • Highlight the text you wish to make into a link.

  • A black pop up of options will appear, select the '#'

  • Enter the URL

  • Select the 'tick'

  • Make sure to SAVE the page   


Please note:

> The follow-up email is sent 2 days after the booking has taken place. If you would like this to go out 1 day after the booking, there is a tick box for 'Next Day Follow-ups' below 'Follow up emails'. Tick this and save.  


 > There is a 24 hour period after the booking has taken place for you to disable the Follow-up message being sent to a particular booking. You can disable this by going into the Booking > Messages > tick 'Don't send follow up email' > Save the booking.


> When a booking is marked as a No Show, the system will automatically disable the follow-up email.

To see a video tutorial on setting your automatic follow-up (leave a review) email, please click here and watch from 02:33 - 03:01.

Settings - Emails & Texts, Invoicing and Booking Set Up Requirements FAQs

  1. TRAINING VIDEOS - setting up the sections in the below articles
  2. Emails & Texts - Set the name and address your emails come from
  3. Emails & Texts - Booking & Enquiry notifications
  4. Emails & Texts - Add a logo to your emails
  5. Emails & Texts - Including yourself in all emails & checking your email history
  6. Emails & Texts - Setting your automatic booking reminder email
  7. Emails & Texts - Setting your automatic follow-up (leave a review) email
  8. Emails & Texts - Set your follow-up emails to go out 1 or 2 days after the booking
  9. Emails & Texts - Creating Hyperlinks within Collins
  10. Emails & Texts - Remove 'Hi customer name' on emails
  11. Emails & Texts - Automated email template examples
  12. Emails & Texts - Disable the 'cancel booking' button in customer emails
  13. Emails & Texts - Adding a new email template/message and attachments
  14. Emails & Texts - Editing an email template/message
  15. Emails & Texts - My Emails Aren't Delivering. Why? Verify your domain.
  16. Emails & Texts - Setting up SMS
  17. Emails & Texts - Setting up your SMS name
  18. Emails & Texts - Setting up SMS templates
  19. Emails & Texts - Sending SMS messages
  20. Invoicing & contracts - Setting Up Invoicing Details Per Venue
  21. Invoicing & contracts - Setting Up Contract Details Per Venue
  22. Booking Set Up requirements - How to set up
  23. Booking Set Up requirements - How to set up [VIDEO]
  24. Reports - Venue Level Automated reports
  25. Reports - Setting Customised Run Sheet Default Options
  26. Reports - How to set up automated reports [VIDEO]
  27. Changed Rules Notifications - Enabling email notifications for rule updates
  28. Changed Rules Notifications - How to set up [VIDEO]
  29. Reserve with Google - Introduction
  30. Reserve with Google - Manage your Integrations
  31. Reserve with Google - FAQs

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