You can authenticate the customer's card details before they book, to be able to bill them for no shows or late cancellations. To add this, go to:
Booking Types > choose a booking type
Scroll down to "Customer Payments"
Click “Add Another”
To take card details the Type needs to be set as ‘Authenticate’
You can choose:
> whether to auth per guest, per booking or per table/area. If authenticating for tables/areas (often used for table tennis/pool tables etc) make sure the correct table combinations are set up in the joined tables/areas section.
> if happy for the rules to follow the auto-confirm rules already pre-set in the auto-confirm section, leave the remaining fields blank.
> if there are specific times days/dates/times and durations where you would like to authenticate for, fill out the remaining fields fully
- Make sure to SAVE the page
NB - see our Card Authentication FAQs here.