Within a Booking/ Enquiry- How to delete a booking/enquiry

To delete bookings within Collins, your user must have the Deleted Bookings permission enabled.

Once this has been enabled, you will then be able to delete bookings. You can do this either from the enquiries page (useful for mass deletion) or within the individual booking/ enquiry.

To delete an individual booking/enquiry, simply click into the enquiry you would like to delete. If the booking is new, you will need to ‘take’ the enquiry before you can delete it.


> Click on the delete button (screenshot above)

> Select the reason for deletion- spam, duplicate or other.*

> Select ‘delete’

This will change the status to deleted. If you need to revert this, you can select ‘re-open’ to bring the booking back to in progress.

Make sure to SAVE at this point.

 

To delete multiple bookings at once, head to the Enquiries Page.

> Use the tick box to select the bookings/ enquiries you would like to delete

> Click on the delete button

> Select the reason for deletion- spam, duplicate or other.*

> Click ‘Delete’ to delete the selected bookings/ enquiries


If you would like to search for deleted bookings, you can use the ‘Add Filter’ tool to filter down by Status > Deleted.

N.B- Deleted bookings are not searchable in the search bar.

*Please note that you will not be able to see the reason as to why the booking has been deleted. This is data we are currently storing internally at Collins to improve future spam detection.


Enquiries Page FAQs

  1. TRAINING VIDEOS - your Enquiries page
  2. Collins Dashboard - Overview
  3. Collins Dashboard - Internal team notifications
  4. Enquiries Page - Enquiry List
  5. Enquiries Page - How can I see my Confirmed bookings?
  6. Enquiries Page - Sorting enquiries & bookings
  7. Enquiries Page - Booking Status Explained
  8. Enquiries Page - What does it mean to 'Take' an enquiry?
  9. Enquiries Page - Manually adding new enquiries
  10. Enquiries Page - Assigned to me/Assigned to anyone
  11. Enquiries Page - Search Bar
  12. Enquiries Page - Filtering enquiries & bookings
  13. Enquiries Page - How to use the filter tool [VIDEO]
  14. Enquiries Page - Download button
  15. Enquiries Page - CSV Download
  16. Enquiries Page - Downloading Large Enquiry Data Downloads
  17. Enquiries Page - Finding out which bookings were a 'No Show'
  18. Enquiries Page - Find a colleague's 'In Progress' enquiries
  19. Enquiries Page - Notification Centre Explained
  20. Enquiries Page - Keeping your Notification Centre up to date
  21. Enquiries Page - Notification Centre Explained [VIDEO]
  22. Enquiries Page - Email bounced notification
  23. Enquiries Page - Where do I see any 'Special Requests' a customer made when making an auto-confirm booking?
  24. Enquiries Page - Sent Messages
  25. Enquiries Page - How to Mass Reject Bookings
  26. Within a Booking/Enqiury - The DMN Reference Number
  27. Within a Booking/Enquiry - Customer Details
  28. Within a Booking/Enquiry - Saving a booking/enquiry
  29. Within a Booking/Enquiry - Can I manually enter a booking in 1 minute intervals? I.e. 19:04
  30. Within a Booking/Enquiry - Why can I only see the booking details and not the customer details for this booking?
  31. Within a Booking/Enquiry - Tag a booking with a Source (3rd Party, Over The Phone, From Email etc...)
  32. Within a Booking/Enquiry - Booking Details
  33. Within a Booking/Enquiry - Booking details tab [VIDEO]
  34. Within a Booking/Enquiry - Default Duration
  35. Within a Booking/Enquiry - Booking Prompts
  36. Within a Booking/Enquiry - Additional Details
  37. Within a Booking/Enquiry - Commission Box
  38. Within a Booking/Enquiry - Set Up Requirements
  39. Within a Booking/Enquiry - Booking Set Up Requirements [VIDEO]
  40. Within a Booking/Enquiry - Assign to Areas
  41. Within a Booking/Enquiry - Area Search/Smart Space Finder
  42. Within a Booking/Enquiry - Area Search/Smart Space Finder [VIDEO]
  43. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking
  44. Within a Booking/Enquiry - Adding internal or run sheet notes to a booking [VIDEO]
  45. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking
  46. Within a Booking/Enquiry - Adding packages/pre-orders & minimum spends to a booking [VIDEO]
  47. Within a Booking/Enquiry - Allocating a seat number to your customer orders
  48. Within a Booking/Enquiry - 'Other Payment' - Recording payments not made using Collins Pay
  49. Within a Booking/Enquiry - Card Authentication and Other Payments [VIDEO]
  50. Within a Booking/Enqiury - Adding a minimum spend
  51. Within a Booking/Enquiry - Invoice/VAT Receipt
  52. Within a Booking/Enquiry - Invoices [VIDEO]
  53. Within a Booking/Enquiry - Sending emails to your customers
  54. Within a Booking/Enquiry - Sending attachments in emails
  55. Within a Booking/ Enquiry - Sending emails to your customers [VIDEO]
  56. Within a Booking/Enquiry - Stopping a follow-up email being sent to an individual booking
  57. Within a Booking/Enquiry - Remove customer requests from confirmation emails
  58. Within a Booking/Enquiry - Booking History
  59. Within a Booking/Enquiry - Booking History [VIDEO]
  60. Within a Booking/Enquiry - PRINT button (function sheets)
  61. Within a Booking Enquiry - Formatting Pre-orders on your Function Sheet
  62. Within a Booking/Enquiry - PRINT Button/Function Sheet (Dietary Requirements and Order Comments)
  63. Within a Booking/Enquiry - Duplicating/copying a booking once
  64. Within a Booking/Enquiry - Adding Bookings to Multiple Dates
  65. Within a Booking/Enquiry - Sections explained
  66. Within a Booking/Enquiry - Compiling and Sending a Contract
  67. Within a Booking/Enquiry - Contracts [VIDEO]
  68. Within a Booking/Enquiry - The importance of using Labels
  69. Within a Booking/Enquiry - Set yourself a reminder
  70. Within a Booking/Enquiry - Adding an Actual Spend/Guest Amount after the booking has taken place
  71. Within a Booking/Enquiry - Find a Customer
  72. Within a Booking/Enquiry - Customer Profile
  73. Within a Booking/Enquiry - Has the customer signed up to your newsletter?
  74. Within a Booking/Enquiry - How to update a customers marketing permission
  75. Within a Booking/ Enquiry- How to delete a booking/enquiry

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