Diary Settings - Live service tools

In this section, you will find tools to help you manage your bookings and walk-ins in live service.

Please note, though this section is called 'Diary' settings, these tools will apply to the Floor plan and Run sheet sections as well.


> SAME DAY DEFAULT BOOKING DURATIONS

To set up a default time on your same-day walk-ins so it's quicker to add them into the Diary/Floor plan in real-time service, go to:

  • Settings

  • Venues > Select your Venue

  • Diary settings tab on the left-hand side

  • Setup the default durations for 1 – 6+ walk-in covers

  • Make sure to SAVE the page.    

Once this is added, when you go to add a walk-in booking in the Diary/Floor plan, the durations will be auto-filled for you, making it that much easier to keep on top of a busy service. Please our handy training video on adding walks-in here.

N.B: Setting up the duration for 6+ is linked to the ‘Add Booking’ button found on the Diary/Floor plan.
  


> BOOKING STAGE AUTOMATION

When working in live service, you can use the check-in panel to manually mark when bookings have arrived, ordered, paid etc and eventually Left - see this guide with more information on booking stages - once a booking is marked as Left this is then moved out of the Bookings list and into Finished Bookings list.

To make sure that all bookings are marked as Left when their booking has finished, you can enable Collins to do this automatically - follow the steps below to enable this:

  • Settings

  • Venues > Select your Venue

  • Diary settings tab on the left-hand side

  • Under the ‘Booking Stage Automation’ section > tick the box ‘Enable’

  • Make sure to SAVE the settings page.  

Please note, changes to this section may take up to 5 minutes to come into effect


> TABLE ASSIGNMENT

Particularly if you enable Collins to auto-confirm bookings for you, it’s really important that your team are manually assigning tables to bookings/enquiries to book out or provisionally hold tables respectively. Without doing this Collins will not know your venue’s actual availability and won’t accurately know whether auto-confirm bookings can be confirmed or not.

Should you wish to make sure that all bookings and enquiries entered into the Diary, Floor plan and Run sheet have been assigned to a table - follow the steps below to enable this:  

  • Settings

  • Venues > Select your Venue

  • Diary settings tab on the left-hand side

  • Under the ‘Table Assignment’ section > tick the box ‘Enable’

  • Make sure to SAVE the settings page.  

Once this is activated, you would not be able to confirm a booking/ or add an enquiry the Diary, Floorplan or Runsheet, until a table(s) is selected from the Assigned to Areas section.

  


N.B: table assignment for Enquiries will only be mandatory if added into the Diary, Floorplan, Runsheet. If your team is adding new enquiries using the New Enquiry form on the Enquiries page, the option to assign & provisionally hold tables remains optional to the user.


To see a video tutorial on live service tools, please click here. 


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