If using Collins for live service and are actively checking bookings in, you can go into further detail by marking which stage the booking is at in real time. You can create your own booking stages (such as ‘Partially Seated’ or ‘Dessert’) and create different colours for these stages.
How to setup
You can setup Booking Stages at either the venue group level or set to each individual venue. If setting up at venue level go to Settings > Venues > Labels & Colours and scroll down to ‘Booking Stages’.
Choose 'create custom stages’ to choose stages unique to your individual venue as opposed to those at group level. You can pre-populate your stages with some recommended examples or you can create your own by simply clicking ‘Add Another’ where you are able to name the booking stage and then attach a colour. Please note that ‘Left’ is a default stage which cannot be edited or removed and we'd recommend keeping 'Arrived' as the first stage.
To create stages at the group level, go to Settings > Venue Group > Labels and scroll down to Booking Stages.
How to use
In either the Diary or the Floorplan view, the booking stages can be changed once the booking has been checked in. When clicking on a customer’s name in the check in list in the left hand column, a new window will appear showing more details regarding the booking. The different stages will appear here and can be appropriately selected. Once a stage has been selected, the booking will also appear in both the Diary and Floorplan highlighted with the corresponding booking stage colour. See the example below where Dessert is represented by the colour purple.
Table is now highlighted purple on the floorplan.