Diary/Floorplan - Booking Stages

If you are using Collins for live service and are actively checking bookings in, you can go into further detail by marking which stage the booking is at in real-time. You can create your own booking stages (such as ‘Partially Seated’ or ‘Dessert’) and create different colours for these stages.

> How to setup

You can setup Booking Stages at either the venue group level or set to each individual venue. If setting up at venue level go to Settings > Venues > Choose the Venue > Labels & Colours tab and scroll down to ‘Booking Stages’.

Choose 'Use custom stages’ to create stages unique to your individual venue as opposed to those at the group level. You can pre-populate your stages with some recommended examples or you can create your own by simply clicking ‘Add Another’ where you are able to name the booking stage and then attach a colour.

!Please note that ‘Left’ is a default stage which cannot be edited or removed and we'd recommend keeping 'Arrived' as the first stage.

To create stages at the group level, go to Settings > Venue Group > Labels and scroll down to Booking Stages.

> How to use

In either the Diary or the Floorplan view, the booking stages can be changed once the booking has been checked in using the TICK box in the check-in list next to the customer's name.

When clicking on a customer’s name in the check-in list in the left-hand column, a new window will appear showing more details regarding the booking. The different stages will appear here and can be appropriately selected.

Once a stage has been selected, the booking will also appear in both the Diary and Floorplan highlighted with the corresponding booking stage colour. See the example below where Dessert is represented by the colour purple.

The table is now highlighted purple on the floorplan.






Diary, Floorplan & Run Sheet FAQs

  1. Diary/Floorplan/Run sheet - Top Navigation Panel
  2. Diary/Floorplan/Run sheet - Changing the Date
  3. Diary/Floorplan/Run sheet - Using the 'Add Booking' button to quickly add bookings straight into the diary
  4. Diary/Floorplan/Run sheet - Add a booking (video)
  5. Diary/Floorplan/Run sheet - Add a walk-in (video)
  6. Diary/Floorplan/Run sheet - Restricting Users from adding bookings outside of the Booking Type rules
  7. Diary/Floorplan/Run sheet - Setting a default time & managing your walk ins.
  8. Diary/Floorplan/Run sheet - Setting a default duration to quickly add bookings
  9. Diary/Floorplan/Run sheet - How to create a Wait List
  10. Diary/Floorplan/Run sheet - Add Bookings to tables using the Find Areas tool
  11. Diary/Floorplan/Run sheet - Booking Prompts
  12. Diary/Floorplan/Run sheet - Adding run sheet notes when you're taking a booking
  13. Diary/Floorplan/Run sheet - Adding notes for the day
  14. Diary/Floorplan - Booking Type Colours
  15. Diary/Floorplan/Run Sheet - Waiter Slips / In-Service Print Outs
  16. Diary/Floorplan - ‘Add Booking’ in the Diary/Floorplan - What Fields can be auto-filled by Collins
  17. Diary/Floorplan - Warning(s) when adding bookings
  18. Diary/Floorplan - Using the 'More' icon to show which limits have been exceeded
  19. Diary/Floorplan - 'Space Optimiser' feature
  20. Diary/Floorplan - Check in Panel - What each section means
  21. Diary/Floorplan - Check In Panel - Open Enquiries and Finished Bookings
  22. Diary/Floorplan - Check in Panel - Filter option
  23. Diary/Floorplan - ​Check in Panel - What do the notification icons mean?
  24. Diary/Floorplan - Automatically mark bookings as left when the booking is finished
  25. Diary/Floorplan - Checking in a booking and the expanded booking details panel
  26. Diary/Floorplan - Checking in early/late bookings in live service
  27. Diary/Floorplan - Booking Stages
  28. Diary/Floorplan - How to Record a 'No Show'
  29. Diary / Floor plan- ‘Running Late’ Buttons on the Booking Bar
  30. Diary/Run sheet - 'Download/Print’ - Customised Run Sheet (PDF & Excel)
  31. Diary/Run sheet - Information that is automatically included in the Customised Run Sheet
  32. Diary/Run sheet - ‘Download/Print’ - Short Run Sheet
  33. Diary/Run sheet - ‘Download/Print’ - Guestlist PDF and Excel
  34. Diary/Run sheet - ‘Download/Print’ - Place Cards
  35. Diary/Run sheet - ‘Download/Print’ - Reservation Labels
  36. Diary - How to move/add bookings to Tables/Areas in your Diary
  37. Diary - ‘Options’ explained
  38. Diary - Displaying your Zones in the Diary
  39. Diary - The numbers in bold at the top of the diary page
  40. Diary - Fifteen minute warning within the Diary
  41. Diary - A chronological list of all the bookings for the day
  42. Diary - New/Open Enquiries and Unassigned rows in the grid
  43. Diary - Using your Diary - Your Table List and Capacities
  44. Diary - Warnings in your Diary
  45. Floorplan - How to switch between multiple floorplans
  46. Floorplan - Allocating tables using the floorplan
  47. Floor plan- Dragging and dropping a booking into a table
  48. Floorplan - What does the orange outline on tables mean?
  49. Floorplan - Different coloured outlines on Tables
  50. Floorplan - Booking Progress Bar
  51. Floorplan - Table Activity for the day
  52. Floorplan - Moving bookings around in the Table Activity Section
  53. Floorplan - Adding a booking directly into a Table
  54. Floorplan - Quickly adding a booking to multiple tables in the Floorplan
  55. Run sheet - What is the 'Run Sheet' section and how do I use it?
  56. Run Sheet - Sorting the Run Sheet alphabetically
  57. Guest List - Managing your Guest List in Collins
  58. I've accidently checked in a booking and marked them as 'arrived'. Can I uncheck the booking?
  59. Why can't I see my daily diary view?
  60. Warning Indicators in Collins
  61. Where will I be warned that I am exceeding a Limit Arrivals rule?

Feedback and Knowledge Base