Venue Group - Marketing Preferences

At venue group level you can set up your marketing preferences (ie. how you'd like to contact customers regarding offers etc) and if you have different brands within your organisation, you'll be able to apply specific preferences to certain venues.

Once enabled these preferences will appear:

  • Within an enquiry, if an email address is inputted for the customers (this means your staff can add preferences if speaking to the customer)

  • When clicking on a Customer in the Customers tab

  • In your customer download spreadsheet

  • At the point of booking/enquiry on your booking form/widget on your website.


To begin set up, go to:

  • Settings

  • Venue Group

  • Marketing tab on the left-hand side

  • If nothing has already been customised for your venue group, you'll see the default message - ' I am happy for %1 and venues associated with %1 to send me exclusive information and deals, from time to time'

  

NB - If you would like to remove this, click on the red X to the right of the page and SAVE.


  • To begin adding your customised marketing preferences by clicking 'ADD FIELD'

  • The Name will be only used internally for you to filter by and add preferences to your customers manually.

  • The Description will be what your customer see's when making a booking/enquiry on your website. You can hyperlink text in the description to your privacy policy if you would like - more info here

  


Once SAVED, these preferences will apply to all of your venues. If you would like some venues to only have certain preferences, you will need to go to the 'Venues' settings and choose which custom preferences you'd like to apply to the venue:

  • Settings

  • Venues > Select the Venue

  • Marketing tab on the left-hand side

  • Tick 'Select specific marketing preferences

  • Tick the ones relevant for the venue

  • Make sure to always SAVE the page  



To see a video overview on Venue Group - Marketing Preferences, please click here and watch from 04:35 - 04:55.  

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