Auto Double Confirm - Set Up

If you or your staff members have the mammoth job of calling all of your customers the day of their reservation to double check they're still coming to the venue, then Collins Auto Double Confirm can remove the need for this manual labor. Simply leave the work to Collins and it will text your customers on the day of their booking, asking them to reconfirm their reservation & when they do, this information is then sent back to the system

N.B- This option is only available if you have Booking Texts enabled. If you would like to enable these, please contact your Collins account manager. We have number of packages available to suite your SMS usage.

Once enabled by a member of the Collins Team, you'll have the option to depict what bookings the texts are sent to. Only Auto-Confirm Bookings without a deposit? No problem. Any booking with an authentication? Consider it done. 

Set Up: 

In your venue settings, you'll be able to decide what parameters the texts are sent out to. To find the section to start setting this up, head to 
  • Settings
  • Venues 
  • Auto Double Confirm 

Sections explained:

  • Contact number: Based on your booking rules, customers who cannot cancel or amend their booking will be given your contact number in the text they receive, should they need to get in touch
  • Booking Types: You can determine whether texts are sent to all your booking types or a select few by clicking 'Custom' (EG: Just lunch and dinner) 
  • Number of Guests: The group sizes you want texts to be sent out to (EG: only groups between 3 - 7).
  • Auto-Confirmed: 'Any' will send texts out to all booking types, 'Auto-Confirmed' will only send out to those that were made on your booking form/website and automatically confirmed 
  • Bookings with a Deposit: Here you can say whether you want to include bookings with a deposit in the texts sent out or exclude them 

Once you've set up your parameters, you can see how it works by reading this article.

Excellent Extra Features

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  5. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]
  6. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items
  7. Collins Pre-Orders - Can my customers edit their order?
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  9. Collins Pre-Orders - How to Setup Guide
  10. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually
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  12. Collins Pre-Orders - How to Send a Menu
  13. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues
  14. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number
  15. Collins Pre-Orders - Ordering on behalf of someone else.
  16. Collins Pre-Orders - Payment Options
  17. Collins Pre Orders - Take both a deposit and a pre-order payment for auto-confirm bookings
  18. Collins Pre-Orders - Adding payment for pre-orders
  19. Collins Pre-Orders - Can I set a cut off date for Pre-orders to be made?
  20. Collins Pre-Orders - Sending Multiple Menus
  21. Collins Pre-Orders - Deleting a Pre-order
  22. Collins Pre-Orders - Downloading the 'Food Sheet'
  23. Collins Pre-Orders - Kitchen Sheet
  24. Collins Pre-Orders - Managing Your Place Cards
  25. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards
  26. Collins Pre Orders - Make menus available 'while booking' or 'when booking is confirmed'
  27. Collins Pre-Orders - Applying multi-buy Discounts on your menu items
  28. Collins Pre-Orders - Applying a discount to a Menu
  29. Collins Pre-Orders - Setting Minimum and Maximum order limits
  30. Collins Pre-Orders - Dietary Requirements/Allergies
  31. Collins Pre Orders - FAQ's
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  33. Collins Pay - How To
  34. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?
  35. Collins Pay - Adding Payment/Authentication templates
  36. Collins Pay - Setting Automated Reminder Emails
  37. Collins Pay - Avoiding Fraud Disputes
  38. Collins Pay - 3D Secure
  39. Collins Pay - Postcode Validation
  40. Collins Pay - Where can I view my Customer Payments?
  41. Collins Pay - How Do I Refund a Customer?
  42. Collins Pay - Where Can I View All Refunds?
  43. Authentication v Authorisation - What's the Difference?
  44. Collins Pay & Card Authentication FAQs
  45. Card Authentication - How To
  46. Is Collins Pay and Authentication Compliant and Secure
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  48. Collins Mail - FAQs
  49. Collins Mail - How To Setup an 'Out of Office' Automated Reply
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  52. Collins LiveWait - How do I add someone to the wait list?
  53. Collins LiveWait - Texts Explained
  54. Collins Live Wait - Training Video
  55. Auto Double Confirm - Set Up
  56. Auto Double Confirm - Texts and Diary/Floorplan Usage

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