Troubleshooting - How to take a screenshot of the Console

If you are encountering issues with Collins, our support team may ask you to send over a screenshot of the ‘Console’ tab. This contains information which is useful for our tech team and will help them diagnose the problem faster and more efficiently (the code shown is essentially an error report on what is breaking on that specific computer.) Ideally, we'd need this screenshot to be taken on the page that is being affected and/or running slowly and you will need to drag the panel up so it covers your whole screen, take a screenshot and send it over to the support team.

Important - When sending over a screenshot please accompany this with all the steps taken to get to that point as well as the associated URL shown in the screenshot. For more info on what we require, please see here.

How to do this on Chrome

  • ​On the page when it's happening, right-click

  • Click "inspect element"

  • In the top panel of this new split-screen click on "console"

  • Tip: A quick way to do this is by pressing F12 on your keyboard

How to do this on Internet Explorer

  • ​On the page where this is happening, hit F12

  • A new section will appear underneath your current browser window. Select the Console tool (CTRL + 2) to start running the. You can also open the Console within another tool using the Show console button in the upper-right of the tools pane

How to do this on Safari

  • Firstly, this will need to be activated in the browser settings. Click the small cog in the top right-hand corner, select Preferences > Advanced and tick the Show Develop box at the bottom.

  • ​On the page when it's happening, right-click

  • Click "inspect element" and select Console

How to do this on Firefox

  • ​On the page when it's happening, right-click

  • Click "inspect element" and select Console

  • You can also select "Browser Console" from the Web Developer submenu in the Firefox Menu (or Tools menu if you display the menu bar or are on OS X)

To see a video tutorial on how to take a screenshot of the Console, please click here.


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