Why am I not getting a notification when a payment is made


When requesting a payment or authentication, you will be notified in the Notification Centre under ‘Card authenticated’ or ‘Payment received’.


If you’re not receiving those notifications, it’s possible you’re adding manual payments/ manual authentications.


When adding a payment or authentication, you are given two options- Request or Manual. Selecting request will send out an email to the customer and notify you once the payment/authentication has been made.


If you select ‘Manual’, this will create a link for you instead of sending it out to the customer. If you are sending out this link to the customer we would always recommend using ‘Request’ rather than ‘Manual’.


Troubleshooting

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