When sending a payment request for a pre-order, this should be done through the ‘Pre-orders’ tab and not the payments tab.
To send a pre-order payment request, go to the Pre-orders tab within a booking, and if the customer has already submitted their order (but not paid) or you have manually added in the items/menu choices into the Pre-Orders tab, click on the ‘Add Payment’ button located at the top of the tab.
When this is pressed, the option of how much to pay appears, where you’ll input the percentage of what needs to be paid (the default will be 100% of the total). Once happy with amount, click ‘Add’
Once this is selected, you will be taken through to a payments screen which will automatically be linked to the previous pre-order total. The internal notes will also be automatically filled in with: ‘For pre-orders’. You can write a personalised message in the text box or choose a predefined template from the drop down list - To create payment templates, please see here.
Once the customer makes the payment, the pre-order section will now update from ‘unpaid’ to the amount that has been paid by the customer. If the customer has already marked the pre-order as ‘Complete’ (or you have just manually added in the order) the status will read with a green ‘Complete’ label. If the order is incomplete(ie. The lead booker hasn’t submitted the entire order yet), an orange label reading ‘Pending’ will show.