Collins Pre-Orders - Adding payment for pre-orders

When sending a payment request for a pre-order, this should be done through the ‘Pre-orders’ tab and not the payments tab.

> To send a pre-order payment request, go to the Pre-orders tab within a booking, and if the customer has already submitted their order (but not paid) or you have manually added in the items/menu choices into the Pre-Orders tab, click on the ‘Add Payment’ button located at the top of the tab.

> When this is pressed, the option of how much to pay appears, where you’ll input the percentage of what needs to be paid (the default will be 100% of the total). Once happy with the amount, click ‘Add’:


> Once this is selected, you will be taken through to the payments tab which will automatically be linked to the previous pre-order total. The internal notes will also be automatically filled in with: ‘For pre-orders’. You can write a personalised message in the text box or choose a predefined template from the drop-down list - To create payment templates, please see here.

> Once the customer makes the payment, the pre-order section will now update from ‘unpaid’ to the amount that has been paid by the customer. If the customer has already marked the pre-order as ‘Complete’ (or you have just manually added in the order) the status will read with a green ‘Complete’ label. If the order is incomplete (ie. the lead booker hasn’t submitted the entire order yet), an orange label reading ‘Pending’ will show.  

Extra Features - Collins Pre-orders

  1. Collins Pre-Orders - How to setup pre-order items and menus
  2. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items
  3. Collins Pre-Orders - How to add your pre-order items [VIDEO]
  4. Collins Pre-Orders - How to create your pre-order menus [VIDEO]
  5. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues
  6. Collins Pre-Orders - Setting Automated Reminder Emails
  7. Collins Pre-Orders - How to manually add pre-orders to a booking/ enquiry [VIDEO]
  8. Collins Pre-Orders - How to Send a Pre-order Menu
  9. Collins Pre-Orders - Sending a Pre-order Menu [VIDEO]
  10. Collins Pre-Orders - Sending Multiple Menus
  11. Collins Pre-Orders - Dietary Requirements and Allergies [What your customer sees]
  12. Collins Pre-Orders - Dietary Requirements/Allergies [How to add]
  13. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually
  14. Collins Pre-orders - Fixed Price Menu Messages
  15. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number
  16. Collins Pre-Orders - Ordering on behalf of someone else
  17. Collins Pre-Orders - Can my customers edit their order?
  18. Collins Pre-Orders - Payment Options
  19. Collins Pre-Orders - Adding payment for pre-orders
  20. Collins Pre-Orders - Setting a cut off date for Pre-orders to be made
  21. Collins Pre-Orders - Reopening completed orders
  22. Collins Pre-Orders - Deleting a Pre-order
  23. Collins Pre-Orders - Downloading the 'Food Sheet'
  24. Collins Pre-Orders - Kitchen Sheet
  25. Collins Pre-Orders - Managing Your Place Cards
  26. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards
  27. Collins Pre-Orders - Make menus available 'while booking' or 'when booking is confirmed'
  28. Collins Pre-Orders - Taking payments for pre-orders at the point of booking
  29. Collins Pre-Orders - Take both a deposit and a pre-order payment for auto-confirm bookings
  30. Collins Pre-Orders - Applying multi-buy Discounts on your menu items
  31. Collins Pre-Orders - Applying a discount to a Menu
  32. Collins Pre-Orders - Setting Minimum and Maximum order limits
  33. Collins Pre-Orders - FAQ's

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