Collins Pre-Orders - Can my customers edit their order?

If no payment was required when sending out your pre-order menus, the Lead Booker of the party will be able to change the orders of those within the group without having to contact the venue to do so.

> Once they click on the Manage Your Order link, which is in their original Pre-Order email:

> They will be able to see a list of who has ordered what from their group. If no payment has been required, there will be an 'EDIT' button next to each order.

> And when they click on the 'EDIT' button, they will be brought to the order they are amending, where they can change and update each item. Once updated & submitted, this will then be changed in your Collins admin and on their 'Manage Your Order' page. The Lead booker and orderee will also get an email once the order is amended, so they are aware that the changes have been updated.

Please Note: Customers will NOT be able to change their order once your 'Close Pre-Orders Date' has passed. They will also not be able to change any orders once the Lead Booker completes the pre-order. Every order is in a state of 'Pending' in your Collins admin until the pre-order is complete. Once the Lead Booker has completed the order, the status will change to 'Complete' and you will then know this is the final version of the order and do a stock take, etc.

An example of an order which has been submitted before the Lead Booker completes the pre-order in below and you will be notified of this pre-order in the Pre-Orders Added section of your notification centre under the Pre-orders added section:


And when the Lead Booker completes the pre-order, you will be notified of this in the Pre-Orders Complete section of your notification centre, and the status of each order will be complete:



To see a video tutorial on how customers can edit their order, please click here and watch from 08:37 - 09:25.


Extra Features - Collins Pre-orders

  1. Collins Pre-Orders - How to setup pre-order items and menus
  2. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items
  3. Collins Pre-Orders - How to add your pre-order items [VIDEO]
  4. Collins Pre-Orders - How to create your pre-order menus [VIDEO]
  5. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues
  6. Collins Pre-Orders - Setting Automated Reminder Emails
  7. Collins Pre-Orders - How to manually add pre-orders to a booking/ enquiry [VIDEO]
  8. Collins Pre-Orders - How to Send a Pre-order Menu
  9. Collins Pre-Orders - Sending a Pre-order Menu [VIDEO]
  10. Collins Pre-Orders - Sending Multiple Menus
  11. Collins Pre-Orders - Dietary Requirements and Allergies [What your customer sees]
  12. Collins Pre-Orders - Dietary Requirements/Allergies [How to add]
  13. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually
  14. Collins Pre-orders - Fixed Price Menu Messages
  15. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number
  16. Collins Pre-Orders - Ordering on behalf of someone else
  17. Collins Pre-Orders - Can my customers edit their order?
  18. Collins Pre-Orders - Payment Options
  19. Collins Pre-Orders - Adding payment for pre-orders
  20. Collins Pre-Orders - Setting a cut off date for Pre-orders to be made
  21. Collins Pre-Orders - Reopening completed orders
  22. Collins Pre-Orders - Deleting a Pre-order
  23. Collins Pre-Orders - Downloading the 'Food Sheet'
  24. Collins Pre-Orders - Kitchen Sheet
  25. Collins Pre-Orders - Managing Your Place Cards
  26. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards
  27. Collins Pre-Orders - Make menus available 'while booking' or 'when booking is confirmed'
  28. Collins Pre-Orders - Taking payments for pre-orders at the point of booking
  29. Collins Pre-Orders - Take both a deposit and a pre-order payment for auto-confirm bookings
  30. Collins Pre-Orders - Applying multi-buy Discounts on your menu items
  31. Collins Pre-Orders - Applying a discount to a Menu
  32. Collins Pre-Orders - Setting Minimum and Maximum order limits
  33. Collins Pre-Orders - FAQ's

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