Collins Pre-Orders - Can my customers edit their order?

If no payment was required when sending out your pre-order menus, the Lead Booker of the party will be able to change the orders of those within the group without having to contact the venue to do so.

Once they click on the Manage Your Order link, which is in their original Pre-Order email:



They will be able to see a list of who has ordered what from their group. If no payment has been required, there will be an 'Edit' button next to each order.

And when they click on the 'Edit' button, they will be brought to the order they are amending, where they can change and update each item. Once updated & submitted, this will then be changed in your Collins admin and on their 'Manage Your Order' page. The Lead booker and orderee will also get an email once the order is amended, so they are aware that the changes have been updated.

Please Note: Customers will NOT be able to change their order once your 'Close Pre-Orders Date' has passed. They will also not be able to change any orders once the Lead Booker completes the pre-order. Every order is in a state of 'Pending' in your Collins admin until the pre-order is complete. Once the Lead Booker has completed the order, the status will change to 'Complete' and you will then know this is the final version of the order and do stock take, etc. 

An example of an order which has been submitted before the Lead Booker completes the pre-order, you will be notified of this pre-order in the Pre-Orders Added section of your notification centre  


And when the Lead Booker completes the pre-order, you will be notified of this in the Pre-Orders Complete section of your notifcation centre, and the status of each order will be complete 





Excellent Extra Features

  1. Collins and Soda integration
  2. Collins Docs - Attaching Files/documents to bookings in Collins
  3. Collins Pre-Orders Video - How To
  4. Explaining Pre-Order tab updates
  5. Collins Pre Orders - Dietary Requirements and Allergies [What your customer sees]
  6. Collins Pre-Orders - Adding Diet Types, Allergies and Extra Settings to your items
  7. Collins Pre-Orders - Can my customers edit their order?
  8. Extra Feature : Collins Pre-Orders (How To Video)
  9. Collins Pre-Orders - How to Setup Guide
  10. Collins Pre-Orders - How to Add Set Menu/Fixed Price Menu Orders Manually
  11. Collins Pre-Orders - Setting Automated Reminder Emails
  12. Collins Pre-Orders - How to Send a Menu
  13. Collins Pre-Orders - Copying Over Items/Menus from Venue Group to Individual Venues
  14. Collins Pre-Orders - Canapes - Multiplying one set menu/selection by a set number
  15. Collins Pre-Orders - Ordering on behalf of someone else.
  16. Collins Pre-Orders - Payment Options
  17. Collins Pre Orders - Take both a deposit and a pre-order payment for auto-confirm bookings
  18. Collins Pre-Orders - Adding payment for pre-orders
  19. Collins Pre-Orders - Can I set a cut off date for Pre-orders to be made?
  20. Collins Pre-Orders - Sending Multiple Menus
  21. Collins Pre-Orders - Deleting a Pre-order
  22. Collins Pre-Orders - Downloading the 'Food Sheet'
  23. Collins Pre-Orders - Kitchen Sheet
  24. Collins Pre-Orders - Managing Your Place Cards
  25. Collins Pre-Orders - Printing / Adding a Logo to your Place Cards
  26. Collins Pre Orders - Make menus available 'while booking' or 'when booking is confirmed'
  27. Collins Pre-Orders - Applying multi-buy Discounts on your menu items
  28. Collins Pre-Orders - Applying a discount to a Menu
  29. Collins Pre-Orders - Setting Minimum and Maximum order limits
  30. Collins Pre-Orders - Dietary Requirements/Allergies
  31. Collins Pre Orders - FAQ's
  32. Extra Feature : Collins Pay (How To Video)
  33. Collins Pay - How To
  34. Collins Pay - Can I be notified by email when a customer makes a payment/authenticates a card?
  35. Collins Pay - Adding Payment/Authentication templates
  36. Collins Pay - Setting Automated Reminder Emails
  37. Collins Pay - Avoiding Fraud Disputes
  38. Collins Pay - 3D Secure
  39. Collins Pay - Postcode Validation
  40. Collins Pay - Where can I view my Customer Payments?
  41. Collins Pay - How Do I Refund a Customer?
  42. Collins Pay - Where Can I View All Refunds?
  43. Authentication v Authorisation - What's the Difference?
  44. Collins Pay & Card Authentication FAQs
  45. Card Authentication - How To
  46. Is Collins Pay and Authentication Compliant and Secure
  47. Extra Feature : Collins Mail (How To Video)
  48. Collins Mail - FAQs
  49. Collins Mail - How To Setup an 'Out of Office' Automated Reply
  50. Collins Mail - Sorting the order of New Messages
  51. Collins LiveWait FAQs
  52. Collins LiveWait - How do I add someone to the wait list?
  53. Collins LiveWait - Texts Explained
  54. Collins Live Wait - Training Video
  55. Auto Double Confirm - Set Up
  56. Auto Double Confirm - Texts and Diary/Floorplan Usage

Feedback and Knowledge Base