Venue Group - Payment request messages

When sending out a Request Payment / Request Authentication to a customer, you can create Payment Request Messages i.e. your Cancellation policy/Terms & Conditions, to insert into the email request.  These will add on to the already existing template that Collins generates.    

For groups with more than 1 venue, you can create Payment Request Messages for all venues within your Venue Group. To do this go to:

  • Settings

  • Venue Group

  • Payments tab on the left-hand side

  • Payment Request Messages

  • Click ADD ANOTHER to add a name to the template and add your message text  

  • Make sure to SAVE the page    


IMPORTANT - you'll need to make sure that all venues are ticked to 'Use payment request messages from venue group' in their Venue settings > Payments tab.


To see a video tutorial on Venue Group - Payments, please click here and watch from 03:32 - 03:49.  

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