When sending out a Request Payment / Request Authentication to a customer, you can create Payment Request Messages i.e. your Cancellation policy/Terms & Conditions, to insert into the email request.  These will add on to the already existing template that Collins generates.    

For groups with more than 1 venue, you can create Payment Request Messages for all venues within your Venue Group. To do this go to:

• Settings

• Venue Group

• Payments tab on the left-hand side

• Payment Request Messages

• Click ADD ANOTHER to add a name to the template and add your message text  

• Make sure to SAVE the page