When sending out a Request Payment / Request Authentication to a customer, you can create Payment Request Messages i.e. your Cancellation policy/Terms & Conditions, to insert into the email request. These will add on to the already existing template that Collins generates.
For groups with more than 1 venue, you can create Payment Request Messages for all venues within your Venue Group. To do this go to:
Payments tab on the left-hand side
Payment Request Messages
Click ADD ANOTHER to add a name to the template and add your message text
Make sure to SAVE the page
IMPORTANT - you'll need to make sure that all venues are ticked to 'Use payment request messages from venue group' in their Venue settings > Payments tab.
To see a video tutorial on Venue Group - Payments, please click here and watch from 03:32 - 03:49.